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ANA (All Nippon Airways)


6,421 reviews
Headquarters: Shiodome-City Center Higashi-Shimbashi Minato-ku, 105-7140 Tokyo Prefecture 011 81 570-029-709 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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6,421 Reviews from our TripAdvisor Community

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6,421 reviews from our community

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Showing 1,820: English reviews
Level 4 Contributor
13 reviews
3 helpful votes
Reviewed yesterday
NEW
via mobile

In my opinion ANA is the best airline, because the price of the tickets are not so expensive if you compare with another airlines. An that litle difrence in the price make a big diference in the service and the attention of the cabin crew. The meals they serve in the international flights are better than many airlines.

International Economy Houston - Tokyo
Helpful?
Thank masaki k
Bacolod, Philippines
Level 5 Contributor
53 reviews
10 helpful votes
Reviewed yesterday
NEW

Pleasant and attentive crews. Never fail to ask you if you need a refill of your drinks. (which this served during flight). This is my third domestic flight via this airline. Of all my flights, crews were so friendly, always wear a friendly smile even on the already on the ground waiting for our baggage.

Domestic Economy Chitose - Osaka
Helpful?
Thank Gladys T
New York City, New York
Level 4 Contributor
28 reviews
9 helpful votes
Reviewed 3 days ago
NEW

I took ANA flight from Okayama to Haneda. Due to unprecedented storm, rain and low visibility which recked havoc across wide areas in Western Japan, the flight schedule was messed up on that day. ANA was very considerate. When it got delayed for 70 minutes initially due to bad weather and delayed aircraft arrival, it gave out 10 USD (approximate)...

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Domestic Economy Okayama - Tokyo

Helpful?
1 Thank eagle32016
Level 4 Contributor
32 reviews
29 helpful votes
Reviewed 4 days ago
NEW

We flew 4 segments on ANA business class JFK-HND HND-KUL KUL-NRT NRT-JFK The first segment, 13 hours was great: excellent food, outstanding service, business class half full. Hard product: a bit dated, but comfortable sleep, great screen but awful selection of movies On the second segment, an overnight medium haul (7 hours) to KL on a 787. Everything was lacking:...

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International Business Class New York City - Tokyo

Helpful?
3 Thank Nico G
Manila, Philippines
Level 6 Contributor
384 reviews
171 helpful votes
Reviewed 4 days ago
NEW

It is very noticeable that the flight attendants serving the domestic route are so much more dedicated and helpful compared to those flying their Internatinal Narita to Manila route. This is our return flight and I noticed the same difference coming into Chitose. So happy to learn that our very own PAL will soon fly direct to Chitose. No need...

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Domestic First Class Chitose - Tokyo

Helpful?
Thank renesio
Miami, Florida
Level 6 Contributor
94 reviews
33 helpful votes
Reviewed 4 days ago
NEW
via mobile

We left on time, which is always important for a good rating Was curious to learn what the Boeing 787 had that the other wide body jets do not. The first thing I noticed was that one of the bathrooms had a window but the one on the other side did not The windows in the cabin have a button...

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North Asia Economy Bangkok - Tokyo

Helpful?
Thank peppopat
Camarillo, California
Level 6 Contributor
295 reviews
108 helpful votes
Reviewed 5 days ago
NEW
via mobile

ANA was on time all the time but there are few reasons why I wouldn’t fly with them anymore. 1. The seats don’t recline 2. The touch screen tv doesn’t work all the time 3. They fed us twice - first one was a mediocre turkey sandwich (no other option) and the second was better (we have an option and...

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International Economy Los Angeles - Tokyo

Helpful?
1 Thank Jomama_Fosho
Kuala Lumpur, Malaysia
Level 3 Contributor
12 reviews
1 helpful vote
Reviewed 6 days ago
NEW

Overall pleasant and wonderful experience. The cabin crew was most attentive, polite and doesn't make you feel second class even when you are travelling cattle class - unlike some airlines. Very efficient. Food was surprisingly decent and more importantly delivered hot! Will definitely fly it again

International Economy Kuala Lumpur - New York City
Helpful?
Thank MeiKKuan
Huntington Beach, California
Level 4 Contributor
40 reviews
6 helpful votes
Reviewed 6 days ago
NEW

Overall positive. Really liked the way ANA had lines clearly separated with signs by class of service for boarding. Very efficient and much less stressful. Flight left on time. Seating was tight in economy - very narrow and limited legroom. Like the provided foot rest. On-board entertainment was excellent: each seat had its own screen with many choices. Food was...

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International Economy Los Angeles - Tokyo

Helpful?
Thank Barb H
Baguio, Philippines
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 1 week ago via mobile

Very clean and spacious aircraft, gracious and respectful attendants. On time, too. ANA is a great airline!

North Asia Economy Manila - Chitose
Helpful?
Thank helenne2018
See travel tips for airlines
“They offer low fare for foreigners to most of domestic destinations with 3 days prior to your departure date.”
487gladyst, 17 Jul 2018 | Read review
“Might want to pay more for a higher level of service if you really want to sleep on the flight”
barbh743, 12 Jul 2018 | Read review
“Top level service with unique Japan culture!”
cereno10, 9 Jul 2018 | Read review
“Aisle seats will be easier to get to.”
renesio, 9 Jul 2018 | Read review
“Stay forward on the Dreamliner and choose a window seat that has a table on the aisle-side to provide a buffer from people.”
220ricw, 5 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About ANA (All Nippon Airways)
ANA, or All Nippon Airways (NH), is a Japanese airline headquartered in Tokyo. It flies to about 50 destinations within Japan and 32 international destinations in Asia, Europe and North America. ANA operates hubs at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT), and secondary hubs at Osaka's Kansai International Airport (KIX) and Chūbu Centrair International Airport (NGO). The airline has several subsidiaries, including regional airline ANA Wings, and low-cost carriers Air Do and Vanilla Air. It flies aircraft with a variety of cabin configuring that include First Class, Business Class, Premium Economy Class and Economy Class. The airline is a member of the Star Alliance.

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