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Austrian Airlines


4 of 5 stars
1,003 Reviews
Headquarters: Office Park 2 Postfach 100, Vienna A1300 Austria +43-0-5-1766-1000 Website

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  • 332
    Excellent
  • 347
    Very good
  • 187
    Average
  • 61
    Poor
  • 76
    Terrible
Excellent for transatlantic flight, good for continental flights!

I frequently fly from VIE to IAD and have inner European flights. The staff is always friendly, the... read more

4 of 5 starsReviewed 3 days ago
rednirg
,
Vienna, Austria
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 4 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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1,003 Reviews from our TripAdvisor Community

Write a Review

1,003 reviews from our community

Date | Rating
  • Arabic first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Serbian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Any
English first
Vienna, Austria
Level Contributor
48 reviews
29 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I frequently fly from VIE to IAD and have inner European flights. The staff is always friendly, the planes are clean especially the 777 to IAD is my favorite.

International Business Class Vienna - Washington DC
Helpful?
Thank rednirg
Sarajevo, Bosnia and Herzegovina
Level Contributor
4 reviews
1 of 5 stars Reviewed 4 days ago NEW

For this flight I have been booked a tickets online. They charged me more from my bank account because they have incorrect currency course for BAM to EUR. I have been charged more money in my currency BAM. I file them a complain and my bank invoice in mail, and they would not admit it and refund me my money....

More 
Europe Economy Sarajevo - Barcelona

Helpful?
Thank Miki H
Leeds, United Kingdom
Level Contributor
8 reviews
1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I fly on FlyBe's Embraer 195 to Italy frequently, and the difference with Austrian was huge. The plane was spotless, the seats comfy, the flight smooth, the snacks and drinks complimentary and very nice indeed, and the pilot/staff were professional and courteous. I've read bad reviews on Austrian but I thought they were slick, from check-in through to Landing. Excellent...

More 
Europe Economy Vienna - Manchester

Helpful?
Thank K22RDM
Chicago, Illinois
Level Contributor
24 reviews
16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We flew Austrian Airlines flight #65 from Vienna to Chicago in mid-September. We found the service to be excellent in all respects. I wouldn't hesitate to fly this airline again in the future.

International Economy Vienna - Chicago
Helpful?
Thank JAM_879
Melbourne, Australia
Level Contributor
101 reviews
69 helpful votes
4 of 5 stars Reviewed 1 week ago

Very friendly crew - they offer both cold and hot drinks (free) to each passenger. Who does that nowadays for short flights? If you only order just water, they even ask you if I would like tea/coffee as well. That is a nice traditional service. It also comes with a pastry (breakfast time) or something salty or sweet in the...

More 
Europe Economy Dusseldorf - Vienna

Helpful?
Thank B747-400
New York City, New York
Level Contributor
20 reviews
12 helpful votes
2 of 5 stars Reviewed 1 week ago

Return flight to JFK was delayed 7+ hours due to " no equipment" meaning no plane! They had to wait for a plane from Beijing! Original plane had "toilet problems" we were told. We got a meal and a snack that consisted of a child's portion of Pasta with plain tomato sauce.This wasn't even on the menu!!. snack was 2...

More 
International Economy Vienna - New York City

Helpful?
Thank Catullusb
Bratislava, Slovakia
Level Contributor
25 reviews
13 helpful votes
4 of 5 stars Reviewed 1 week ago

when you flight AU is good choice but as with food, you will be satisfied but not surprised. we chose AUA as they have direct flight to BKK with no need to change planes. now is still better than before when the flat in business was not really flat. Now is flat But when you are about 185 is so...

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International Business Class Vienna - Bangkok

Helpful?
Thank rsbts
Bolton, United Kingdom
Level Contributor
18 reviews
3 helpful votes
4 of 5 stars Reviewed 1 week ago

Friendly and helpful cabin crew. Outbound flight departed and landed on time, inbound took off 20 minutes late but landed ahead of schedule. Pilot/co-pilot gave in flight information about location, altitude etc which was interesting. Good experience.

Europe Manchester - Vienna
Helpful?
Thank Anne U
Italy
Level Contributor
104 reviews
12 helpful votes
4 of 5 stars Reviewed 1 week ago

Austrian is a reliable company with a good network of desrinations, especially in eastern Europe. Service is fine but many planes maybe need new furnishing. Long haul flights offer Vienna cafè culture with a nice selection of coffees.

International Business Class Vienna - Tel Aviv
Helpful?
Thank SoulAndHeart
Nicosia, Cyprus
Level Contributor
67 reviews
13 helpful votes
4 of 5 stars Reviewed 1 week ago

I travel quite often and intermittently use Austrian (its been a while since my last trip with them), Austrian Airlines is one of the carriers who can and should be proud for maintaining their high standards and quality offering. Punctuality is almost always guaranteed as well as an efficient boarding process. Seats are reasonably spaced and the service professional and...

More 
Europe Economy Larnaka City - Vienna

Helpful?
Thank Georgios A. K
See travel tips for airlines
“Best connections from Northwestern to Southeastern Europe”
 of 5 stars Cristiano_9, 7 Sep 2016 | Read review
“A strongly recommend to fly with them”
 of 5 stars jana948, 7 Sep 2016 | Read review
“Vienna Airport is big!!”
 of 5 stars kal77uk, 4 Sep 2016 | Read review
“Choose a window seat or a single-seat-row one”
 of 5 stars BA-Asaf, 2 Sep 2016 | Read review
“Best tip - don't use it if you have an alternative”
 of 5 stars , 30 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About Austrian Airlines
Vienna-based Austrian Airlines (OS) flies to six destinations within Austria and more than 80 destinations in about 50 countries across Europe, Asia, North Africa and North America. The airline recently rebranded as myAustrian but still commonly referred to as Austrian Airlines. The airline's hub is at Vienna International Airport (VIE), and focus cities include Graz Airport (GRZ), Innsbruck Airport (INN) and Salzburg Airport (SZG). Austrian Airlines has aircraft with a variety of configurations, including wide body jets with Business and Economy Class cabins, as well as all-Economy Class narrow body jets. Austrian is the flag carrier for the country of Austria and a member of the Star Alliance.
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