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Austrian Airlines


4 of 5 bubbles
1,697 Reviews
Headquarters: Office Park 2 Postfach 100, Vienna A1300 Austria +43-0-5-1766-1000 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4.5 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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1,697 Reviews from our TripAdvisor Community

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1,697 reviews from our community

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Showing 691: English reviews
Phoenix, Arizona
Level Contributor
74 reviews
30 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

My friend and I were on the inaugural L.A. to Vienna non-stop flight on April 10th. Beautiful 777 plane; extremely friendly flight attendants and, for economy, more than decent food. They began the pre-flight with Sacher Tortes for all as well as speeches and drinks. As far as booking the flight, it was not easy as I'd booked through a...

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International Economy Los Angeles - Vienna

Helpful?
Thank nowtheworld
Glyfada, Greece
Level Contributor
247 reviews
138 helpful votes
3 of 5 bubbles Reviewed 3 days ago NEW

Toronto to Vienna on B767 (was scheduled for B777), atmosphere of the cabin was pleasant with nice colors. Comfortable seat but seat pitch badly with only 30 in. Nice pillow with fabric cover and nice blanket. No amenities kit, no amenities at WC. IFE was good with 59 movies and easy to operate. There was a welcoming drink and then...

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International Economy Toronto - Athens

Helpful?
Thank magistros
London, United Kingdom
Level Contributor
91 reviews
34 helpful votes
5 of 5 bubbles Reviewed 6 days ago NEW

Great Airline, flown from London to New-Delhi on an A320 and a Boeing 767 via Vienna. The leg Vienna to New-Delhi was one of the most comfortable long-haul flight I had. Not only the seats are very comfortable the 767 cabin is well maintained with well up to date amenities (USB etc...). Great leg room as well. The only drawback...

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International Economy London - New Delhi

Helpful?
1 Thank Gandalfquest
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 1 week ago via mobile

One of the best airlines in the world. Hsvr to travel a lot fue to my eotk snd always choose the Austrian Airlines. Clean airplanes, nice food, executive service on board and on ground. General overview is Super!

International Economy Yerevan - Vienna
Helpful?
Thank cimichtc
Auckland Region, New Zealand
Level Contributor
72 reviews
24 helpful votes
5 of 5 bubbles Reviewed 1 week ago

The crew were so good with our kids 14 and 12. They treated them like adults on the flight. The food was amazing and the dessert trolley very tempting along with the coffee selection. Lots of fun to fly.

International Business Class Tokyo - Vienna
Helpful?
Thank Munlm
Level Contributor
49 reviews
12 helpful votes
1 of 5 bubbles Reviewed 1 week ago via mobile

We were traveling from Florence Italy to Prague Czechoslovakia with a lay over in Vienna . Our flight from Florence Italy got delayed by an hour that caused us to miss our flight in Vienna to Prague. No apology or an explanation offered at the airport, after finding an Austrian Airlines agent in Vienna, they booked us on the next...

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Europe Business Class Vienna - Prague

Helpful?
Thank Cajunturkey1313
New City, New York
Level Contributor
23 reviews
20 helpful votes
5 of 5 bubbles Reviewed 1 week ago

We fly Austrian whenever we fly to Europe. We fly at least once per year. We have relatives and friends around Vienna and it's very convenient. The in-flight food is always very good and the flight attendants are always nice.

International Economy Newark - Vienna
Helpful?
Thank geodandrew
dublin
Level Contributor
7 reviews
15 helpful votes
1 of 5 bubbles Reviewed 1 week ago

I can only recommend anyone to stay away from this company. You only notice how really bad or good is a flight company when they need to deal with unexpeted issues or with standard problems, and in this case Austrian Airlines had been proben to be just in the lowest category possible. I dont want to go all with all...

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Europe Economy Prague - Zurich

Helpful?
1 Thank jakobo1982
Level Contributor
13 reviews
4 helpful votes
1 of 5 bubbles Reviewed 1 week ago via mobile

They are one of my least favorite airlines. Always have some problems with them. They are really bad when it comes to baggage weight, will make you take out stuff or pay if you are even a tad above their limits. Seat reservation is very arbitrary and they can bump you to a worse seat anytime and this time they...

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International Economy Marrakech - Vienna

Helpful?
Thank jyoti_paul
Delhi, India
Level Contributor
11 reviews
4 of 5 bubbles Reviewed 1 week ago

Business Class customer service is good. Food: Chef personally enquires about choices and preferences.But limited options. Service: A Senior and experienced Air Stewardess looks after the travellers. In-Flight Entertainment (AV) and reading material is limited . Seats are comfortable and near 180 degree recline for a comfortable sleep.

International Business Class New Delhi - Washington DC
Helpful?
Thank Nitin S
See travel tips for airlines
“if problems happens, you will face the desperation of pathetic customer service.”
jakobo1982, 20 Apr 2017 | Read review
“You can probably do international connection in less than 45 minutes.”
travelsecondlove, 15 Apr 2017 | Read review
“AUA offers complimentary soft drinks and is one of the only airlines to still do this for economy class”
DimT_78, 10 Apr 2017 | Read review
“Nothing to say. they are professionals”
NNasser, 3 Apr 2017 | Read review
“bring a shoe like pillow and your own entertainment”
d0arm, 2 Apr 2017 | Read review
Show next 5 travel tips 5 of 10
About Austrian Airlines
Vienna-based Austrian Airlines (OS) flies to six destinations within Austria and more than 80 destinations in about 50 countries across Europe, Asia, North Africa and North America. The airline recently rebranded as myAustrian but still commonly referred to as Austrian Airlines. The airline's hub is at Vienna International Airport (VIE), and focus cities include Graz Airport (GRZ), Innsbruck Airport (INN) and Salzburg Airport (SZG). Austrian Airlines has aircraft with a variety of configurations, including wide body jets with Business and Economy Class cabins, as well as all-Economy Class narrow body jets. Austrian is the flag carrier for the country of Austria and a member of the Star Alliance.
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