Talk about flight attendants who are in a routine - my Roomba has more personality than a few of the flight attendants coming and going to the Galapagos. I have a picture of the most unattentive one but if I posted I might be sued for impeding her ability to make a living but if her life off duty is...

I bought a very expensive ticket for my son. Because the flight would take only 5 hours. But He had a delay of 4,5 hours. So i had better bought a cheaper ticket with another airline. To compensate him he got a voucher to use for another flight with avianca. A socalled MPD. Worth 180 dollars. With this document he...

Avianca offers a very interesting package to flight to countries in Latin America. Aircrafts A320 well-conserved, clean, with a comfort level above average and excellent board service, improving the cost-benefit ratio status to very good. The flight crew is available to help during all flight but can improve. The entertainment system is very good with a lot of option for...

We had 2 layovers on my way home. First layover was in San Pedro Sula and was on the plane to get ready to head to El Salvador but Air was not working in the plane. Kept us on the plane with doors closed for an hour with everyone sweating and can't breath because we were running out of oxygen....

Just completed my 3rd leg of travel within Colombia.Check in staff in each case were very attentive and accommodating. I asked for a window seat and was told there was none,and that was fine,I headed off.When boarding time came,my seat was changed,to a window seat! This is not a huge deal,but the fact that they took the time to change...

EMB 190 flight. The aircraft was clean and pleasant with no odors or debris on the seats or floors and seatback pockets. The aircraft was exceptionally quiet and the cabin crew was very good. About 45 wheelchair pax in coach!!

We have avoided using this airline due to the connections. But decided to give them a chance. Unfortunately, one of us had to change our flight and trying to talk to someone to handle this was quite challenging. Called the number, clicked for English. Though the folks seemed to try to help, they would eventually tell me I had to...

We had two long-haul flights and eight internal flights on our recent trip to Colombia. Cabin crew, food and entertainment were all fine. We would happily fly with Avianca in the future.

The aircraft was a not so modern A319 which is below standards for a 5:30 flight time. The staff uses to be quite friendly and efficient but this time was not the case. Fortunately this time the flight was on time.