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Avianca


10,953 Reviews
Headquarters: Avenida Eldorado No. 59 - 15, Bogota 00001 Colombia +57-01-8000-953434 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,953 Reviews from our TripAdvisor Community

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10,953 reviews from our community

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Showing 1,698: English reviews
Greater London, United Kingdom
Level 5 Contributor
94 reviews
21 helpful votes
Reviewed yesterday
NEW

This is the second time my luggage did not arrive. I went to their office in Cali to get compensation as I did not have any clothes etc the Manager made every excuse he could not to pay me any money. After about 2 hours another staff member was called in and he settled the matter within minutes. Most of...

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Domestic Economy Bogota - Cali

Helpful?
Thank Marj441
Santa Paula, California
Level 4 Contributor
41 reviews
13 helpful votes
Reviewed yesterday
NEW

Talk about flight attendants who are in a routine - my Roomba has more personality than a few of the flight attendants coming and going to the Galapagos. I have a picture of the most unattentive one but if I posted I might be sued for impeding her ability to make a living but if her life off duty is...

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Domestic Economy Quito - Galapagos Islands

Helpful?
Thank Juhree
haarlem
Level 4 Contributor
24 reviews
6 helpful votes
Reviewed yesterday
NEW

I bought a very expensive ticket for my son. Because the flight would take only 5 hours. But He had a delay of 4,5 hours. So i had better bought a cheaper ticket with another airline. To compensate him he got a voucher to use for another flight with avianca. A socalled MPD. Worth 180 dollars. With this document he...

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South America Economy Bogota - Lima

Helpful?
Thank toskaHaarlem
Rio de Janeiro, RJ
Level 5 Contributor
66 reviews
8 helpful votes
Reviewed 2 days ago
NEW

Avianca offers a very interesting package to flight to countries in Latin America. Aircrafts A320 well-conserved, clean, with a comfort level above average and excellent board service, improving the cost-benefit ratio status to very good. The flight crew is available to help during all flight but can improve. The entertainment system is very good with a lot of option for...

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South America Economy Rio de Janeiro - Bogota

Helpful?
Thank cbarcha
1 review
Reviewed 2 days ago
NEW
via mobile

We had 2 layovers on my way home. First layover was in San Pedro Sula and was on the plane to get ready to head to El Salvador but Air was not working in the plane. Kept us on the plane with doors closed for an hour with everyone sweating and can't breath because we were running out of oxygen....

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International Economy New York City - Roatan

Helpful?
Thank Carl M
Canada
Level 2 Contributor
6 reviews
Reviewed 3 days ago
NEW

Just completed my 3rd leg of travel within Colombia.Check in staff in each case were very attentive and accommodating. I asked for a window seat and was told there was none,and that was fine,I headed off.When boarding time came,my seat was changed,to a window seat! This is not a huge deal,but the fact that they took the time to change...

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Domestic Economy Bogota - Cartagena

Helpful?
Thank Chevycanuck
Carrollton, TX, United States
Level 2 Contributor
8 reviews
Reviewed 3 days ago
NEW

EMB 190 flight. The aircraft was clean and pleasant with no odors or debris on the seats or floors and seatback pockets. The aircraft was exceptionally quiet and the cabin crew was very good. About 45 wheelchair pax in coach!!

International Business Class Dallas - San Salvador
Helpful?
Thank dj369
Chelan, Washington
Level 4 Contributor
21 reviews
8 helpful votes
Reviewed 3 days ago
NEW

We have avoided using this airline due to the connections. But decided to give them a chance. Unfortunately, one of us had to change our flight and trying to talk to someone to handle this was quite challenging. Called the number, clicked for English. Though the folks seemed to try to help, they would eventually tell me I had to...

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International Business Class Panama City - Houston

Helpful?
Thank smiles57
Reigate, United Kingdom
Level 4 Contributor
32 reviews
12 helpful votes
Reviewed 3 days ago
NEW

We had two long-haul flights and eight internal flights on our recent trip to Colombia. Cabin crew, food and entertainment were all fine. We would happily fly with Avianca in the future.

International Economy London - Bogota
Helpful?
Thank aliz2628
Lisbon, Portugal
Level 6 Contributor
527 reviews
126 helpful votes
Reviewed 4 days ago
NEW

The aircraft was a not so modern A319 which is below standards for a 5:30 flight time. The staff uses to be quite friendly and efficient but this time was not the case. Fortunately this time the flight was on time.

International Business Class Bogota - Washington DC
Helpful?
Thank tozepinto
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See travel tips for airlines
“Unless they improve their service it is difficult to give advice to other people”
Marj441, 24 Apr 2018 | Read review
“Just be prepared; it's a short flight . . .”
Juhree, 24 Apr 2018 | Read review
“Good cost-benefit ratio and excellent option to trip with kids”
cbarcha, 23 Apr 2018 | Read review
“Travel in Business Class if possible. Extremely high number of wheelchair travelers in coach.”
dj369, 22 Apr 2018 | Read review
“Window seating”
lfmejia0617, 17 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About Avianca
Avianca (AV) is the national airline of Colombia and is the country’s flag carrier. It is the largest airline in Colombia and its network stretches throughout South America, Central America, the Caribbean, North America, and Europe. Primary hubs include Bogotá's El Dorado International Airport (BOG), Lima’s Jorge Chávez International Airport (LIM), and San Salvador’s Comalapa International Airport (SAL). Avianca's fleet includes modern Airbus A318, A319, A320, A321, and A330 aircraft, plus the technologically advanced Boeing 787. Local service aircraft are configured with all Economy Class seat while long-haul aircraft offer Business and Economy Class. Avianca is a Star Alliance member.
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