the manager in el salvador is terribly rude and ignorant. They treated me as if i was less, the service was so bad i decided to take another airline other than Avianca back into the US. Departing from Boston it was excellent i can say for sure but i would recommend finding another airline.

Recently, our early morning flight was cancelled without us being informed. Once we were able to track down an Avianca rep, he rebooked the flight for that same evening, but rather than having us wait in a small airport for 10 hours, he booked us into a 5 star hotel for the day, with breakfast & lunch, and taxi both...

1 star is too much for this crooks. But 0 stars is not a valid option for TripAdvisor reviewers. They cancel a flight after 5 hours of waiting inside the plane. They blamed the weather but a flight from Avianca left to Brasil the same night. They came with a solution 12 hours later. They had no hotel, no water,...

Flight took off on time to Guayaguil (same stop on the mainland where we had stopped for refueling on the way to the Galapagos), where for some reason ---- unknown to us -- as we had to get off the aircraft (even though it was going on to Quito) and board another aircraft for Quito. Well our new aircraft taxied...

I was nervous at first booking with this airline, but wanted the most direct flight from Mendoza to Lima without going through Santiago or Buenos Aires. Avianca and LAN offered that option. Avianca was less expensive by around 25%. I checked with a girlfriend in LA and she said that she uses them often and they are fine. So I...

Following my round trip to Colombia I would happily recommend Avianca to anyone flying to South America or vice versa. The staff were friendly, accommodating, the bar was nicely stocked up and the food was decent for economy airline standards. I got everything I asked for from Avianca, including a favourable amend on my return ticket for a plane departing...

Traveled from Havana to Rio de Janeiro via Bogota. The staff to doing checking was very good! The boarding started on time. The food to Bogota was not good. When started to watch video after 10 minutes stopped. Changed seat but happened again!!!! After the reset started to play again! Thanks God! The food from Bogota to Rio was not...

I was reluctant to fly Avianca, maybe because of unfounded preconceptions or some previous bad experience that I do not recall. But I was pleasantly surprised with the friendliness of the crew, as well as the quality of the aircraft which was an Airbus. Whose amenities included a personal multimedia screen, which I especially enjoyed. The flight went smoothly, it...

Get me from point A to Point B on time and safe and you got yourself 5 stars. Plan accordingly, It's pretty common to be late either arriving or departing from Cusco.