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Avianca


15,984 reviews
Headquarters: Avenida Eldorado No. 59 - 15, Bogota 00001 Colombia 011 57 1 800 0953434 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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15,984 Reviews from our TripAdvisor Community

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15,984 reviews from our community

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Showing 2,782: English reviews
San Francisco, California
Level 2 Contributor
5 reviews
Reviewed today
NEW
via mobile

Warning: I used Avianca to fly from US to Honduras. The security in El Salvador are robbers and make up excuses to steal your items. They will tell you that it’s against Avianca’s policy to bring an item. In my case they said it was against their policy to bring more than 249 grams of ground coffee in carry on....

Date of travel: March 2019
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International Economy San Francisco - San Pedro Sula

Helpful?
Thank AlastarKerpel
1 review
Reviewed yesterday
NEW

the manager in el salvador is terribly rude and ignorant. They treated me as if i was less, the service was so bad i decided to take another airline other than Avianca back into the US. Departing from Boston it was excellent i can say for sure but i would recommend finding another airline.

Date of travel: March 2019
International Economy San Salvador - Boston
Helpful?
Thank AdVill
Level 3 Contributor
13 reviews
Reviewed 2 days ago
NEW

Recently, our early morning flight was cancelled without us being informed. Once we were able to track down an Avianca rep, he rebooked the flight for that same evening, but rather than having us wait in a small airport for 10 hours, he booked us into a 5 star hotel for the day, with breakfast & lunch, and taxi both...

Date of travel: March 2019
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International Economy Curacao - Bogota

Helpful?
Thank wanderbuddy
Bronx, New York
Level 3 Contributor
8 reviews
6 helpful votes
Reviewed 3 days ago
NEW
via mobile

1 star is too much for this crooks. But 0 stars is not a valid option for TripAdvisor reviewers. They cancel a flight after 5 hours of waiting inside the plane. They blamed the weather but a flight from Avianca left to Brasil the same night. They came with a solution 12 hours later. They had no hotel, no water,...

Date of travel: March 2019
More 
International Economy New York City - Guayaquil

Helpful?
2 Thank denispalacios
Two Rivers, Wisconsin
Level 6 Contributor
470 reviews
347 helpful votes
Reviewed 4 days ago
NEW

Flight took off on time to Guayaguil (same stop on the mainland where we had stopped for refueling on the way to the Galapagos), where for some reason ---- unknown to us -- as we had to get off the aircraft (even though it was going on to Quito) and board another aircraft for Quito. Well our new aircraft taxied...

Date of travel: February 2019
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South America Economy Lima - Quito

Helpful?
1 Thank Tommy599
Wanaka, New Zealand
Level 3 Contributor
12 reviews
3 helpful votes
Reviewed 5 days ago
NEW

I was nervous at first booking with this airline, but wanted the most direct flight from Mendoza to Lima without going through Santiago or Buenos Aires. Avianca and LAN offered that option. Avianca was less expensive by around 25%. I checked with a girlfriend in LA and she said that she uses them often and they are fine. So I...

Date of travel: February 2019
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South America Economy Mendoza - Lima

Helpful?
Thank RidgeNZ
Edinburgh, United Kingdom
Level 2 Contributor
8 reviews
6 helpful votes
Reviewed 5 days ago
NEW

Following my round trip to Colombia I would happily recommend Avianca to anyone flying to South America or vice versa. The staff were friendly, accommodating, the bar was nicely stocked up and the food was decent for economy airline standards. I got everything I asked for from Avianca, including a favourable amend on my return ticket for a plane departing...

Date of travel: March 2019
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International Economy London - Cartagena

Helpful?
1 Thank Paweł P
Greece
Level 6 Contributor
156 reviews
21 helpful votes
Reviewed 5 days ago
NEW
via mobile

Traveled from Havana to Rio de Janeiro via Bogota. The staff to doing checking was very good! The boarding started on time. The food to Bogota was not good. When started to watch video after 10 minutes stopped. Changed seat but happened again!!!! After the reset started to play again! Thanks God! The food from Bogota to Rio was not...

Date of travel: February 2018
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International Economy Havana - Rio de Janeiro

Helpful?
Thank achille000
Mexico City, Mexico
Level 4 Contributor
29 reviews
9 helpful votes
Reviewed 6 days ago
NEW

I was reluctant to fly Avianca, maybe because of unfounded preconceptions or some previous bad experience that I do not recall. But I was pleasantly surprised with the friendliness of the crew, as well as the quality of the aircraft which was an Airbus. Whose amenities included a personal multimedia screen, which I especially enjoyed. The flight went smoothly, it...

Date of travel: February 2019
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International Economy Mexico City - Bogota

Helpful?
Thank travelscapes1
San Francisco, California
Level 3 Contributor
18 reviews
2 helpful votes
Reviewed 6 days ago
NEW

Get me from point A to Point B on time and safe and you got yourself 5 stars. Plan accordingly, It's pretty common to be late either arriving or departing from Cusco.

Date of travel: March 2019
Domestic Economy Cusco - Lima
Helpful?
Thank Samuel C
See travel tips for airlines
“Pay an additional fee and book through a flight concierge. Cranky Concierge.”
RidgeNZ, 14 Mar 2019 | Read review
“don't use this ariline”
BeenThereDoneItTwice, 10 Mar 2019 | Read review
“Depending on where you are going you get beautiful views from the window seats while flying over South America.”
KarenK978, 10 Mar 2019 | Read review
“Do not fly with Avianca because it is a terrible company they do not care about your time”
Adventurer599436, 9 Mar 2019 | Read review
“If you can adapt your schedule choose the Airbus 330 or a Boeing. Real business class on those.”
epdl, 7 Mar 2019 | Read review
Show next 5 travel tips 5 of 10
About Avianca
Avianca (AV) is the national airline of Colombia and is the country’s flag carrier. It is the largest airline in Colombia and its network stretches throughout South America, Central America, the Caribbean, North America, and Europe. Primary hubs include Bogotá's El Dorado International Airport (BOG), Lima’s Jorge Chávez International Airport (LIM), and San Salvador’s Comalapa International Airport (SAL). Avianca's fleet includes modern Airbus A318, A319, A320, A321, and A330 aircraft, plus the technologically advanced Boeing 787. Local service aircraft are configured with all Economy Class seat while long-haul aircraft offer Business and Economy Class. Avianca is a Star Alliance member.

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