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Avianca


5,808 Reviews
Headquarters: Av Calle 26 No 59-15 Piso 6, Bogota 00001 Colombia +57-01-8000-953434 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,808 Reviews from our TripAdvisor Community

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5,808 reviews from our community

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Showing 702: English reviews
Irvine, California
Level Contributor
6 reviews
Reviewed yesterday NEW

My return trip from El Salvador was better , at least from the perspective of the checkin agents. Unlike LAX, which is totally understaffed at terminal 3, there were at least 20 people checking in customers at San Salvador. I waited maybe 3 minutes to check in my luggage (which included a surfboard), the staff was efficient and bi-lingual in...

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International Economy San Salvador - Los Angeles

Helpful?
Thank jimrayoden
Lisbon, Portugal
Level Contributor
304 reviews
93 helpful votes
Reviewed 2 days ago NEW

This was and still is my favourite airline in that whole american continent and of course much better than te USA garbage with wings. Friendly crew and on board service. Modern aircrafts including fantastic Boeing 787. In the last months the service has been losing quality with frequent delays ..something wrong is going on and must be corrected.

International Business Class Bogota - Washington DC
Helpful?
Thank tozepinto
Cartago, Costa Rica
Level Contributor
261 reviews
43 helpful votes
Reviewed 2 days ago NEW

This airline definitely changed dramatically through time. From caring and detailed service it has continued to reduce their attention to customers and continues eliminating available options or alternatives. In flight service is average.

Central America Economy San Jose - Belize City
Helpful?
Thank SBE73
Sutton Coldfield, United Kingdom
Level Contributor
997 reviews
163 helpful votes
Reviewed 2 days ago NEW

Delayed by an hour and the boards were not updated. No announcements in English which did not help. Lounge was poor Left an hour late but made up some time. No snack just a drink. Business class chair was okay comfort wise Staff were friendly

Domestic Business Class Bogota - Pereira
Helpful?
Thank Peter W
Mexico City, Mexico
Level Contributor
62 reviews
49 helpful votes
Reviewed 3 days ago NEW

Check in staff and attendants are courteous. The general conditions of the flight are rather acceptable however despite the fact that I had flown Avianca before with connecting flights through Bogota with (many hours of waiting time for flight connection ) and did not have a problem, unfortunately on this ocasión where we had two hours for the connecting flight...

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International Economy Bridgetown - Mexico City

Helpful?
Thank Ramon C
Level Contributor
5 reviews
Reviewed 3 days ago NEW via mobile

The customer service of this airline is very good the customer service is always focused on the satisfaction of the same, although the flight was canceled due to weather problems, we were offered multiple options to choose the best suited us, an excellent Option to travel

Central America Economy Panama City - San Jose
Helpful?
Thank Deyler F
New Zealand
Level Contributor
44 reviews
3 helpful votes
Reviewed 4 days ago NEW

Flying from Cartagena to Quito - First flight delayed by 3h because of one crew member being "sick". The second leg from Bogota to Quito cancelled (same day) and need to wait 9 hours at the airport for a red light flight. Joke.

South America Economy Cartagena - Quito
Helpful?
Thank Stavros M
Singapore, Singapore
Level Contributor
109 reviews
61 helpful votes
Reviewed 4 days ago NEW

Considering the fact that I know very little of South American aviation, I was naturally skeptical, even more so after reading several comments about how flights are regularly cancelled due to bad weather or otherwise. But Avianca exceeded my expectations in every which way. I would go so far as to say its the best domestic flight i have ever...

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Domestic Economy Lima - Cusco

Helpful?
Thank RaktimRay
Irvine, California
Level Contributor
6 reviews
Reviewed 5 days ago NEW

Avianca at LAX in the evening is trying to check in and send out too many flights with not enough staff. If, like most people, you get dropped off at the curb of terminal 3, you are greeted by a mob of people trying to check in to their flights. There are staff to help identify which line (which spills...

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International Economy Los Angeles - San Salvador

Helpful?
Thank jimrayoden
Karlsruhe, Germany
1 review
Reviewed 5 days ago NEW

I purchased the ticket over the homepage. The ticket itself was not well structured, the information was hidden a little bit. Around 18 hours before the flight I got the message that the fligt from LA to Bogota will be delayed by 10 hours (notice only in spanish), I will not catch the flight to Lima. The hotline was polite...

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International Economy Los Angeles - Lima

Helpful?
Thank Jo L
See travel tips for airlines
“Dont fly out of LAX”
jimrayoden, 29 May 2017 | Read review
“If you plan to do duty free shopping in Bogota (coffee for example) and your connection time is less than 2 hours, do not count on it.”
Chankinox, 27 May 2017 | Read review
“LATAM is better”
stavrosm816, 26 May 2017 | Read review
“Check in via mobile to get mobile boarding pass and seat selection. Check in queues can be long. Go early.”
RaktimRay, 26 May 2017 | Read review
“Do not fly this airline if you can help it”
jimrayoden, 25 May 2017 | Read review
Show next 5 travel tips 5 of 10
About Avianca
Bogotá-based Avianca (AV) is the national airline of Colombia and the flag carrier. The second-largest airline in Colombia, Avianca's primary hub is at Bogotá's El Dorado International Airport (BOG), and secondary hubs are at El Salvador International Airport (SAL) and Jorge Chávez International Airport (LIM). In total, Avianca flies to 87 destinations in 22 countries across South America, North America, the Caribbean and Europe. Avianca's fleet includes aircraft configures with only Economy Class seating, as well as those with a two-cabin Business Class and Economy Class configuration. Business Class fliers have access to the airline's Avianca VIP Lounges.
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