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Azerbaijan Airlines


257 Reviews
Headquarters: 84 Nizami Street, Baku AZ-1010 Azerbaijan +994-12-598-88-80 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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257 Reviews from our TripAdvisor Community

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257 reviews from our community

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Showing 116: English reviews
Dhahran, Saudi Arabia
Level 5 Contributor
94 reviews
13 helpful votes
Reviewed 1 week ago

Usual airline with good service. pilots seems experience, as launching and landing were smooth. Plane is new. Better than fly by low costers

International Economy Istanbul - Baku
Helpful?
Thank Kashkin
Dubai, United Arab Emirates
Level 3 Contributor
17 reviews
7 helpful votes
Reviewed 1 week ago

OMG! I thought this is a low budget carrier but I'm totally wrong. This is better than other airlines flying to Baku from Dubai. My flight from Dubai to Baku was on an Airbus, which was very comfortable. Prices are also competitive - lower than other. Next time, I will fly again with them.

International Economy Dubai - Baku
Helpful?
1 Thank AATwinTravel
London, United Kingdom
Level 1 Contributor
4 reviews
5 helpful votes
Reviewed 2 weeks ago

Excellent Service. Entertainment & food was great on board. Stopped in Baku for connecting flight. Baku has the most loveliest airports I've seen. it was so easy everything is signposted in English. I was hesitant at first to use the Airline, my good experience gives me confidence I will be using them again, this saved me a packet and also...

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International Economy London - Dubai

Helpful?
Thank A1CH4C
Prague, Czech Republic
Level 2 Contributor
4 reviews
3 helpful votes
Reviewed 2 weeks ago

Very nice, the departure was on time, good service, delicious food. Friendly staff, everything clean and nice.

International Economy Baku - Tehran
Helpful?
Thank Andrey S
Doha, Qatar
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed 2 weeks ago

Trip started from extremely badly organized check in process, when number of counters was less than number of lines, so passengers literally had to fight for the place closer to the counter. Very old, but fairly clean plane. Reasonably good food with seafood and vegetarian options. Almost no entertainment, i.e. few CRT TVs in the aisle with some old movie....

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International Economy Dubai - Baku

Helpful?
Thank Ibrahim_Seydaliyev
New York City, New York
Level 6 Contributor
101 reviews
56 helpful votes
Reviewed 2 November 2017

I booked a flight with Azerbaijan Airlines and somehow I ended up with a subsidiary or partner called "Buta Airways" even though my ticket read; Azerbaijan Airlines. Bad equipment and service, dirty aircraft, not on time, and they charge you for everything.

International Economy Tehran - Baku
Helpful?
1 Thank Etienne T
Level 6 Contributor
115 reviews
35 helpful votes
Reviewed 28 October 2017

I was hesitant to take my first trip to Baku on Azerbaijan airlines because I never heard of it and after reading the reviews I got encouraged a little but not much. i can say with fill confidence that the service, the welcome and the attitude of all personal on the flight was great and more than expected. The plane...

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International Economy Dubai - Baku

Helpful?
Thank Ali A
Tel Aviv, Israel
Level 6 Contributor
3,090 reviews
2,299 helpful votes
Reviewed 14 October 2017

We had an unpleasant surprise while checking-in flight 8109 from Baku to Moscow on Azerbaijan Airlines. The airline somehow "forgot" to mention this route was being served as a low-cost route with extra charges for each suitcase. Each suitcase cost us an extra 50AZN (apx. 30 USD), but the credit card terminal was not working when we checked in, so...

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International Economy Baku - Moscow

Helpful?
2 Thank TheShis
Tel Aviv, Israel
Level 6 Contributor
3,090 reviews
2,299 helpful votes
Reviewed 14 October 2017

For a 4-star Skytrax airline, we were really expecting an adequate experience, but we were somehow disappointed. The seats were rather cramped and the service was meh. I ordered a VLML meal and got a VGML meal, instead. Entertainment was minimal.

International Economy Berlin - Baku
Helpful?
Thank TheShis
Isfahan Province, Iran
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed 9 October 2017

They even not let you to bring a small bag with you in cabin. you have to pay. also baku airport was completely confusing. be careful...

International Economy Baku - Tehran
Helpful?
1 Thank nima147
See travel tips for airlines
“Window seat. :)”
AATwinTravel, 9 Dec 2017 | Read review
“when transferring flights in BAKU not much walking within Airport”
A1CH4C, 4 Dec 2017 | Read review
“Make sure if you purchase a ticket with Azerbaijan Airlines, you will fly that carrier and not its cheap subsidiary, Buta.”
etiennet840, 1 Nov 2017 | Read review
“I am not exaggerating at all and if there is any surprise or new discovery in 2017 for me its Azerbaijan Airlines.”
551alia, 28 Oct 2017 | Read review
“you have to pay for luggage even small bag....”
nima147, 8 Oct 2017 | Read review
Show next 5 travel tips 5 of 10
About Azerbaijan Airlines
Azerbaijan Airlines (J2) is the flag carrier of Azerbaijan and the country's largest airline. Its hub is located at Heydar Aliyev International Airport (GYD) outside the capital city of Baku. Azerbaijan Airlines flies to more than 55 destinations across Asia, Europe and North America. This includes five domestic destinations, as well as points in Austria, Belarus, China, the Czech Republic, Russia, Germany, Turkey and the United States. The airline also has codeshare agreements with 11 other airlines. Azerbaijan Airlines has a fleet of 32 aircraft, including Airbus, Boeing and Embraer planes. Its planes feature a variety of two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations.
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