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British Airways


30,434 reviews
Headquarters: PO Box 365, Harmondsworth UB7 0GB England +44-0844-493-0787 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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30,434 Reviews from our TripAdvisor Community

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30,434 reviews from our community

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Showing 25,346: English reviews
Harrow, United Kingdom
2 reviews
1 helpful vote
Reviewed yesterday
NEW

The one and a half hour delay on this flight was due to French Air Traffic controlers , again. However once we had left the tarmac, the Fresh food items ran out within a few rows of starting, despite the fact that the flight was only half full. A packet of crisps and chocolate was not my idea of a...

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Europe Economy Cephalonia - London

Helpful?
Thank gordonread
London, United Kingdom
Level 5 Contributor
69 reviews
48 helpful votes
Reviewed yesterday
NEW

arrived at the airport early having allowed time for traffic which didn't materialise so desks not open and had to wait 40 minutest o check in. Lounge was spacious with good choice of snacks and we boarded directly form the lounge to the plane. Smooth overnight flight, stacked for about ten minutes but landed on time. No air bridge but...

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International Business Class Boston - London

Helpful?
Thank Rod H
Brisbane, Australia
Level 3 Contributor
8 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

It’s been two weeks, 4 phone calls and 3 emailed official complaints and not one response from this airline. What makes me most sad is that I requested all most all my flights to and from the UK to only be with BA, despite my travel agent finding other cheaper flights. I’m frightened of flying and felt safer with BA....

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International Economy Edinburgh - Brisbane

Helpful?
Thank prettyinkstainz
Massachusetts
Level 5 Contributor
87 reviews
15 helpful votes
Reviewed yesterday
NEW

My wife and I long ago decided that flying coach, or even coach-plus, transatlantic is too uncomfortable for us older folks, so we fly less often but in a higher class. When traveling to London from Boston we prefer the day flight, which leaves BA as our only option, flying a 777. Usually BA business class (Club World) has been...

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International Business Class Boston - London

Helpful?
Thank calcifer02
Level 3 Contributor
11 reviews
Reviewed yesterday
NEW

Weather delayed the flight but we were constantly updated by text . The flight was smooth, the food good and service acceptable.

International Economy Chicago - London
Helpful?
Thank Mefam4
Shanghai China
Level 6 Contributor
113 reviews
127 helpful votes
Reviewed yesterday
NEW

British Airways management should be ashamed of themselves for offering this terribly inferior product. To start with, seating is 8 across - the same as their premium economy and versus 4 across in most international carriers - including American, Delta, and many others. You have to face somebody about three feet away from you so there is absolutely no privacy....

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International Business Class London - Dubai

Helpful?
Thank Shanghai_Traveller1
Gaithersburg, Maryland
Level 4 Contributor
27 reviews
12 helpful votes
Reviewed yesterday
NEW

The booking and flight was simple enough. For $60 extra each flight you can preselect your seat assignments. Unfortunately, that is about it for $60. I wish BA have extra leg room, priority check-in and boarding like UA for the extra fee, but it was no offered or available unless I want to upgrade to business or 1st class. On...

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International Economy Washington DC - London

Helpful?
Thank Suk A
1 review
Reviewed yesterday
NEW
via mobile

Absolute joke. My return flights from London to Amsterdam has been a complete farce. From damaging and misplacing my luggage on the outbound flight. And on the inbound flight, there was some sort of mix up with our luggage yet none of the staff deemed it necessary to pass on this information to the frustrated travellers. We stood around next...

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Europe Economy London - Amsterdam

Helpful?
Thank Sarah A
Kearney, Canada
Level 5 Contributor
68 reviews
59 helpful votes
Reviewed yesterday
NEW

My husband and I flew British Airways from Toronto to Heathrow, stayed over in the U.K. for 10 days, then Heathrow to Cape Town. We then returned home to Canada by flying Johannesburg to Heathrow to Toronto, with a 48 hour stop over in London. It was a Business Class ticket booked 8 months out. We take at least four...

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International Business Class Toronto - Cape Town Central

Helpful?
Thank FromNorthernON
Didcot, United Kingdom
Level 5 Contributor
47 reviews
30 helpful votes
Reviewed yesterday
NEW

I generally haven't had too much trouble with BA in the past BUT, on this occasion, I was very disappointed with the in flight service. My seat was actually broken, as I was unable to adjust the back to either go up or down and worse than this was the food service: I have a few unusual food allergies and...

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International Economy Tokyo - London

Helpful?
Thank R_Bridge
See travel tips for airlines
“I would recommend buying your own food for your return flight.”
gordonread, 17 Jun 2018 | Read review
“Seriously - fly another airline.”
Shanghai_Traveller1, 17 Jun 2018 | Read review
“Pay the extra fee to pre-select your seats. It is very handy when the flight is full and you want to sit together.”
suka2015, 17 Jun 2018 | Read review
“Check what plane you will be flying before booking level of travel and seats.”
mrsjillc2017, 17 Jun 2018 | Read review
“Don't choose to sit on an emergency exit row on their A320 aircraft”
connore63, 17 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About British Airways
British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .

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