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British Airways

Headquarters: PO Box 365, Harmondsworth England UB7 0GB
00 44 844 493 0787
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3.560,694 reviews
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About British Airways

Airline Alliance

oneworld
Headquarters: PO Box 365, Harmondsworth England UB7 0GB

Airline Summary

British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .
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60694Reviews
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TJA950 wrote a review Yesterday
Gillingham, United Kingdom1585 contributions
London - Bari
Europe
Same old BA - Pack em in, give em nowt!
Ridiculously narrow seat pitch, no sockets or USB ports, no free beverage. You have to buy everything. Miserable incommunicative check in staff. The air staff were friendly and efficient but in a cramped seat, it is no substitute for comfort. This flight was chosen for me but personably, I would never choose BA.…
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Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Gentlemanoftheslopes wrote a review Yesterday
London, United Kingdom78 contributions
London - Vienna
Europe
Problematic but service was excellent
Outbound flight was cancelled the night before and experienced technical issues when trying to rebook. Return flight was delayed due to an airport technical issue with the boarding bridge. Why the 4* rating? Staff and service were both excellent on both legs of the journey, including staff at the check-in that sorted out the technical issues with my ticket. The airline was also actually honest unlike previous experiences with another airline. BA should switch back to the provision of Chapel Down wine over tins of Primitivo and Pinot Grigio.…
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Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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JLX92 wrote a review Yesterday
2 contributions
Glasgow - Los Angeles
Domestic
Rubbish!!!!
Honestly THE WORST service I have ever had. First flight was delayed. Arrived at Heathrow to get connecting flight. Let my kids and partner through but I was too late. Got separated from my family and left in a 3 hour queue to rebook next flight. The queue took so long we missed the next flight too. Wanted to put us on separate flights- absolutely no chance. Gave us a voucher for hotel and transfer but transfer didn’t even exist. Hotel is lovely tho. Hopefully get away tomorrow. I really am annoyed and kids are destroyed. Never flying with these scammers again and their attitudes are ROTTEN!!!!…
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Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Steve K wrote a review Yesterday
Baton Rouge, Louisiana2 contributions
Naples - London
Europe
Ugh. If there wasn't a ocean involved, I'd rather walk.
We boarded the plane and we're informed that there would be a 1 hour wait until we took off due to congestion in London. After about 20 minutes, the auxillary power unit failed shutting down the a/c. They said that they were getting an external power unit, bu t it didn't show up. They had us get off the plane, take a bus back to the terminal, go through immigration again, security again, immigration again and then made us wait for an hour to reboard the plane. We finally took off for London at about 1230 on a flight that was scheduled to leave at 0835. Not only did miss our connection, the connecting flight was cancelled. They automatically scheduled us on a plane due to leave on Wednesday (it's currently Monday). It's currently almost 1800 and we finally made it to the front of the queue (the 1st class queue, which is much shorter than the others, only a 3 hour wait.) to try to get an earlier flight. They finally found us another flight on Delta for 6pm tomorrow through Atlanta with a connecting flight the following morning at 6am.…
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Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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GrahamGallagher wrote a review Yesterday
Cheltenham, United Kingdom594 contributions
Dubrovnik - London
Europe
Dreadful BA Business Class Flight - EVER
Booked and paid extra for allocated seats, got to the check-in desk and given random seats, I explained we had paid for the seats and the operator told me to take it up with BA on my return, as there was nothing she could do. Queued up to board and flight delayed, waited 2 hours then told we could board, no priority boarding for business class, it was like a rugby scrum! We got onboard and even though the plane has been sat on the tarmac for 2 hours BEFORE we boarded the business class seats were filthy from the previous passengers! The baby shelf in the bathroom hadn’t been cleaned in weeks, it was full of dust! And the food was rather lackluster. I mentioned to the cabin crew about not getting the seats we had paid for and she told me to take it up with BA customer service when I was back in the UK. On our return, I contacted BA customer services who told me, as I had returned there was nothing they could do! Nice scam you have taking peoples money for services you have failed to provide. As a gesture of good will, they gave me 12000 Avis points to cover the cost of the booked seats.…
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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TJA950 wrote a tip Yesterday
"There is nothing they can do to make your comfort better. There are simply too many seats on the plane."
JLX92 wrote a tip Yesterday
"Don’t fly with them simple as "
Steve K wrote a tip Yesterday
"Probably British Àirways wouldn't be so bad if they could reduce their presence at Heathrow (bad weather, too big!)"
GrahamGallagher wrote a tip Yesterday
"BA seems to be dropping it’s standards…"
Wendy S wrote a tip Yesterday
"don't fly with B A"
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