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British Airways


31,811 reviews
Headquarters: PO Box 365, Harmondsworth UB7 0GB England 011 44 844 493 0787 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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31,811 Reviews from our TripAdvisor Community

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31,811 reviews from our community

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Showing 26,580: English reviews
Chester, United Kingdom
Level 6 Contributor
311 reviews
165 helpful votes
Reviewed today
NEW

The last time I flew with BA about 15 years ago I vowed I would never fly with them again because the experience was so awful. I was persuaded to give them another go and I really hoped that things might have changed - but they haven’t. Our flight was delayed with no explanation or apology. When we did get...

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International Economy London - Denver

Helpful?
Thank AnneChester
Level 3 Contributor
13 reviews
5 helpful votes
Reviewed today
NEW
via mobile

My wife and I flew with BA after our Air Canada flight home via Montreal was cancelled. The attitude of the ground staff at Newark for BA stank! We booked premium economy with Air Canada as it was an overnight flight. At first they told us they didn’t have a premium economy cabin. When we disputed this they told us...

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International Economy Newark - London

Helpful?
Thank Stephane B
Hounslow, United Kingdom
Level 3 Contributor
11 reviews
14 helpful votes
Reviewed today
NEW

British Airways Club class is amazing. The service was excellent and the crew amazing. On our flight back to Gatwick my husband had a bad accident in the hotel and we needed to get him back home. British airways staff from start to finish were so helpful and supportive they made our journey home so easy. We would definitely fly...

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Europe Business Class London - Lanzarote

Helpful?
Thank onkar1956
Clifton, New Jersey
Level 4 Contributor
29 reviews
14 helpful votes
Reviewed today
NEW

Late departure from Ibiza and late arrival into Gatwick caused us to have to go to Heathrow. This delay was seemingly due to a baggage count issue and then loss of priority for take-off, followed by difficulties with the gangway operation. On the flight from Ibiza we were told by the cabin attendant that since there were ten of us...

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International Economy Ibiza - New York City

Helpful?
Thank leggyladylawyer
London, United Kingdom
Level 2 Contributor
5 reviews
10 helpful votes
Reviewed today
NEW

I have flown with many airlines to even the remotest parts of India. Never have I had an experience as bad as my last flight with BA. My husband and I booked a package holiday with BA and took a direct flight from T3 at London Heathrow to Vienna. Arriving in Vienna found one of my bags had not arrived....

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Europe Economy London - Vienna

Helpful?
Thank vijay092016
Llandrindod Wells, United Kingdom
Level 6 Contributor
206 reviews
81 helpful votes
Reviewed today
NEW

We flew out Business Class and returned Economy this provided us with an excellent trip at a very competitive price. With both class of service we experienced a very easy process at check in and through to departure. The cabin crew were excellent very friendly and professional and treated like a valued customer. The Business class lounge and other little...

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Europe Business Class London - Faro

Helpful?
Thank Neil576
Caernarfon, North Wales
Level 5 Contributor
69 reviews
115 helpful votes
Reviewed today
NEW

Lived up to our expectations. Cabin crew very attentive, and none of that duty free selling nonsense!!

Europe Economy Manchester - Alicante
Helpful?
Thank Cymrocymraeg
Winter Park, Florida
Level 2 Contributor
7 reviews
Reviewed today
NEW
via mobile

My first experience on British Airways and I was VERY pleasantly surprised by the accommodation in business class. The seat became a full-flat bed! Wonderfully sized for me ( I’m petite). I felt I had plenty of privacy if I wanted it, although I was traveling with my spouse, so we didn’t need nor use the privacy screen between us....

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International Business Class Orlando - London

Helpful?
Thank Sandra G
Bradninch, United Kingdom
Level 3 Contributor
11 reviews
3 helpful votes
Reviewed today
NEW

We had a good flight out to Vienna but our return trip was a disaster. We were returning to Heathrow which had problems with the snow. Firstly we were told the delay was 4 hours. Then we were asked to go to boarding where we were kept for a further 2 or 3 hrs. Finally boarded and landed at Heathrow...

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Europe Economy London - Vienna

Helpful?
Thank _jantophamlegal
London
Level 4 Contributor
29 reviews
11 helpful votes
Reviewed today
NEW

Always fly BA and its worth going club Europe from Heathrwo just to use the Terminal 5 lounge which is really fabulous, but the flight both ways was great. Even though it's only a short flight (1 hr) they do not skimp on the service. Best way to fly.

Europe Business Class London - Dublin
Helpful?
Thank Luvhols2013
See travel tips for airlines
“Choose another airline”
AnneChester, 17 Jul 2018 | Read review
“Amazing flight and service”
onkar1956, 17 Jul 2018 | Read review
“Do not travel BA”
vijay092016, 17 Jul 2018 | Read review
“The front row is nice if you can get it”
Luvhols2013, 17 Jul 2018 | Read review
“Do not use this airline for long haul”
localshopper2017, 17 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About British Airways
British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .

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