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Cebu Pacific Air


2,407 reviews
Headquarters: Domestic Road Barangay 191 Zone 20, Pasay, Luzon 01301 Philippines 011 63 2 702 0888 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,407 Reviews from our TripAdvisor Community

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2,407 reviews from our community

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Showing 1,963: English reviews
Laguna Province, Philippines
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

The flight back home was unusual since we boarded ahead of schedule.Staff was friendly. What I really like is the landing that took place. I do commend the Pilot it was a gliding landing unlike the usual bumpy landing that I experienced in previous flight. Food serve could be improved,Sandwiches were cold (straight from Ref).

Domestic Economy Davao City - Manila
Helpful?
Thank tessscruz
Philippines
Level 4 Contributor
34 reviews
14 helpful votes
Reviewed 3 days ago
NEW

Typical budget airline and you'll get what you paid for. Everything is very basic. They're also known for delayed flights if not cancelled. But if you don't mind the hassle, this airline is budget friendly.

Southeast Asia Economy Manila - Siem Reap
Helpful?
Thank Akimoto K
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed 4 days ago
NEW
via mobile

Every year me and my husband goes back to my hometown in the Philippines. We always choose Cebu Pacific because of the convinience of the airport in Manila, but last year we choose a different airlines and we really regretted it. That's why this year we booked our flight at Cebu Pacific Air once again and we really have a...

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Southeast Asia Economy Singapore - Manila

Helpful?
1 Thank AlexC10519
Melbourne, Australia
Level 2 Contributor
7 reviews
9 helpful votes
Reviewed 4 days ago
NEW
via mobile

Recently flew Manila to Cebu. Staff were friendly, plane was quite cramped inside especially for those who may be taller - likely to hit their head and experience difficulty with leg room. No snacks provided for economy class. Typical budget carrier experience overall I would say.

Domestic Economy Manila - Cebu Island
Helpful?
1 Thank Travelling_Narelle
London, United Kingdom
Level 3 Contributor
17 reviews
1 helpful vote
Reviewed 5 days ago
NEW

The worst flight we have ever used in our life. Arrogant and rude staffs, unfriendly and unhelpful team. I was so posed that I decided not to travel with this airline ever and cancelled my flight.

Southeast Asia Economy Manila - Jakarta
Helpful?
1 Thank CanVas28
Manila, Philippines
Level 4 Contributor
27 reviews
10 helpful votes
Reviewed 6 days ago
NEW

Flight left early but there is only 1 flight daily so you have no choice. Going back is also early and just 1 flight

Asia Economy Manila - Denpasar
Helpful?
1 Thank Herbert Joei B
Las Pinas, Philippines
Level 6 Contributor
75 reviews
42 helpful votes
Reviewed 6 days ago
NEW

Cebu is a low costs carrier, which means you pay for all other services: meal, drinks better seats. On the plus side, I always get a seat at the emergency row if I am early for check-in. CEBU flights are usually late at night (7 pm, 10pm from MNL, 10 pm, 1 am from SGN) which makes you arrive at...

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Southeast Asia Economy Manila - Ho Chi Minh City

Helpful?
Thank Ger G
Taipei, Taiwan
2 reviews
3 helpful votes
Reviewed 1 week ago
NEW
via mobile

Booking number: GGNVQA CEBU promise me many times would refund since August 3 till now , it is over 2 month but not refund yet! CEBU is dark and cheating company! This pic is my record of bank without any refund.

Domestic Economy Tacloban - Manila
Helpful?
1 Thank Chunyu C
Pasay, Philippines
Level 1 Contributor
4 reviews
Reviewed 1 week ago

So happy that both flights Manila to Davao & Davao to Manila are not delayed. Ofcourse if not delay, the itinerary is perfect.

Domestic Economy Manila - Davao City
Helpful?
Thank sheenalaysa63
2 reviews
Reviewed 1 week ago via mobile

I have flown Cebu Pacific countless times and I don’t believe even once has a flight been on time. Just got canceled today after 2 delays. Their mobile app leaves much to be desired. Boarding pass may or may not show up. No reasoning. If you don’t mind spending hours upon hours in an airport or being rerouted all the...

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Domestic Economy Bohol Island - Cagayan de Oro

Helpful?
Thank Seaside778000
See travel tips for airlines
“Do online Check In it help a lot”
tessscruz, 16 Oct 2018 | Read review
“Avoid this airline”
CanVas28, 12 Oct 2018 | Read review
“get the exit rows, better leg room”
herbertjoeib, 11 Oct 2018 | Read review
“Check-in early”
736gerg, 11 Oct 2018 | Read review
“Don't forget your jackets, blankets or anything to keep you warm because it gets very cold in flight.”
Y458NLdianad, 2 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Cebu Pacific Air
Cebu Pacific (5J) is a low-cost carrier based in the Philippines. Headquartered in Manila, the airline has hubs at Ninoy Aquino International Airport (MNL), Mactan-Cebu International Airport (CEB), Clark International Airport (CRK), Kalibo International Airport (KLO), Francisco Bangoy International Airport (DVO) and Iloilo International Airport (ILO). Cebu Pacific flies to 34 domestic destinations and 30 international destinations in 19 countries in Asia, Australia, the Middle East and USA. Its fleet of 57 aircraft includes Airbus and ATR planes configured with all-Economy Class seating.

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