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Cebu Pacific Air


1,514 Reviews
Headquarters: Domestic Road Barangay 191 Zone 20, Pasay, Luzon 01301 Philippines +63-2-7020-888 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,514 Reviews from our TripAdvisor Community

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1,514 reviews from our community

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Showing 1,241: English reviews
New Castle, Delaware
Level 6 Contributor
231 reviews
24 helpful votes
Reviewed yesterday
NEW

Very nice flight. On the way home they upgraded me to a seat with more legroom. The flight was comfortable. The flight was on time. It was a smooth trip.

Domestic Economy Manila - Puerto Princesa
Helpful?
Thank Luis M
Cebu City, Philippines
Level 1 Contributor
4 reviews
Reviewed yesterday
NEW
via mobile

Would never ever use this airline again. They will reschedule your flights so you'd only have an hour in between your main and connecting flight at Manila Airport - notorious for long queues and delays, hoping that you'd miss your flight and purchase another. Had to yell at their customer service rep over the phone and demanded to speak to...

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International Economy Sydney - Cebu Island

Helpful?
Thank MichaelMike82
Toronto, Canada
Level 6 Contributor
493 reviews
88 helpful votes
Reviewed 2 days ago
NEW

Every time we fly with Cebu Pacific, there is always a delay. I don't think this airline ever has an on-time flight. YOU get nothing on this plane and the seats are tight and small. ONly get 7 KG for carry-on.

Domestic Economy Roxas City - Manila
Helpful?
Thank MadeByVR
Manila, Manila, Philippines
Level 6 Contributor
84 reviews
39 helpful votes
Reviewed 3 days ago
NEW

have been flying with Cebu Pacific for a few times, and so far have not experience flight delays... they have been helpful too, when I ask to be transferred seat. The staff are accommodating and nice. only concern is their website that's always down and long queues on check in counter. web check seems useless because of error, where you...

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Southeast Asia Economy Manila - Bangkok

Helpful?
Thank Phie C
Puerto Princesa, Philippines
Level 6 Contributor
331 reviews
94 helpful votes
Reviewed 3 days ago
NEW

Good fly But the steward have eyes and ears only for Filipino! When was the quiz game time on board i stand up 3 time's my arms and hands But they go always to the same group and line they dont even look others passenger why? This is unfair guys be mindful and more respectable with the foreigns people to...

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Southeast Asia Economy Denpasar - Manila

Helpful?
Thank Kelly S
Level 1 Contributor
3 reviews
Reviewed 4 days ago
NEW
via mobile

Thanks to Dale Tiu, from Cebu Pac Siargao who helped me with my documents so that my back pack which I left at Cebu Airport Xray, can fly to Siargao, same day. Thanks also to Cebu Pac Cebu Crew for coordinating with Dale :)

Domestic Economy Cebu Island - Siargao Island
Helpful?
Thank Michelle Valeri... U
Makati
Level 6 Contributor
272 reviews
24 helpful votes
Reviewed 4 days ago
NEW

the long queues were due to the fact that they were checking-in 4 different flights all at the same time BUT using only about 6 working counters! Forget web check-in as its useless because its airport controlled - you still end up lining up waiting your turn in this long queue! This delay added to an already stressful day.........: (

Southeast Asia Economy Manila - Bangkok
Helpful?
Thank albert c
Abu Dhabi, United Arab Emirates
Level 3 Contributor
12 reviews
3 helpful votes
Reviewed 6 days ago
NEW

Poor and unprofessional staff at MNL airport. They seem to love the lighters of their passengers as this is the only thing they search for. I had LAG's and PED with me which was never questioned. instead they wanted my lighter. As per IATA and FAA rules a lighter is allowed in person and should be allowed to take onboard...

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International Economy Abu Dhabi - Puerto Princesa

Helpful?
1 Thank kevin s
Philadelphia, PA
Level 6 Contributor
80 reviews
38 helpful votes
Reviewed 1 week ago

Last year I traveled round trip with another airline from Manila, to Cagayan De Oro. I have to state that that was an incredibly unpleasant travel experience. This year I flew there on Cebu Pacific and I was much happier as a result. Their airfare cost less than their competitor's, they did not have any hidden baggage fees like their...

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Domestic Economy Manila - Cagayan de Oro

Helpful?
1 Thank ScottyRock
Frankfurt, Germany
Level 4 Contributor
25 reviews
5 helpful votes
Reviewed 1 week ago via mobile

5J547CEB-SIN! 19:55 Oct.06.2017 original depature time.I Call the hotline and I was told that the flight was overbooked so we were rebook to the next available flight which is Departing same day at 22:05! BUt I was at the gate it was the same flight number, They delayed the flight for 2 Hours! No announcement ! And the gate agents...

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Southeast Asia Economy Cebu Island - Singapore

Helpful?
2 Thank J1125M1209
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See travel tips for airlines
“choose morning flights as they are most likely to get delayed.”
PhieC, 18 Oct 2017 | Read review
“Seat near The Main entry”
345kellys, 18 Oct 2017 | Read review
“Don't pay for the food online instead you can buy them onboard or in the airport. Don't carry a lighter.”
kevinsH319MT, 15 Oct 2017 | Read review
“Extremely Poor Services and can not trust after boarding as they have done. no complaint against them”
477imrant, 11 Oct 2017 | Read review
“Early morning. if you check in early, ask if you can be accommodated on the next flight”
puregarden, 6 Oct 2017 | Read review
Show next 5 travel tips 5 of 10
About Cebu Pacific Air
Cebu Pacific (5J) is a low-cost carrier based in the Philippines. Headquartered in Manila, the airline has hubs at Ninoy Aquino International Airport (MNL), Mactan-Cebu International Airport (CEB), Clark International Airport (CRK), Kalibo International Airport (KLO), Francisco Bangoy International Airport (DVO) and Iloilo International Airport (ILO). Cebu Pacific flies to 34 domestic destinations and 30 international destinations in 19 countries in Asia, Australia, the Middle East and USA. Its fleet of 57 aircraft includes Airbus and ATR planes configured with all-Economy Class seating.

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