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China Eastern Airlines


3 of 5 stars
638 Reviews
Headquarters: 2nd Floor Citibank Tower No. 33 Shanghai Huayuanshiqiao Road, Shanghai 201202 China +86-95530 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 64
    Excellent
  • 163
    Very good
  • 177
    Average
  • 109
    Poor
  • 125
    Terrible
This is not a Business Class lounge!

Pu Dong is annoying enough with its selective (5 airlines only)international transfer system... read more

3 of 5 starsReviewed 4 days ago
FreddDagg
via mobile
Rating summary
  • 3 of 5 stars
    Legroom
    3 of 5 stars
    Seat Comfort
  • 3 of 5 stars
    Customer Service
    3 of 5 stars
    Value for Money
  • 3.5 of 5 stars
    Cleanliness
    3 of 5 stars
    Check-in and Boarding
  • 2.5 of 5 stars
    Food and Beverage
    2.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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638 Reviews from our TripAdvisor Community

Write a Review

638 reviews from our community

Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Level Contributor
13 reviews
1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW via mobile

Pu Dong is annoying enough with its selective (5 airlines only)international transfer system meaning most transfer passengers have to enter China pick up their bags and checkin to their onward international flight but China Eastern Standard Gate22 lounge is similar to a southern Philippine pay lounge. Small area 60 people tops. Food -bad and limited. Bar - sparsely stocked with...

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North Asia Business Class Shanghai - Seoul

Helpful?
Thank FreddDagg
Hobart, Australia
Level Contributor
85 reviews
43 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We flew China Eastern on a recent tour of China and return, we chose the airline because of flight times, that it flew direct and the cost. The flight was very good but was an hour late leaving Melbourne for some reason. We actually flew Shanghai Airlines to China which is owned by China Eastern and from our internal flight...

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International Economy Melbourne - Shanghai

Helpful?
Thank jjw2763
Penang Island, Malaysia
Level Contributor
66 reviews
35 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

flying in A320 from BKK to Shanghai PVG, A332 from PVG to Prague. Pilot are well experience, we came across a lot of air turbulence during the flight, the pilot seems are very well control and maneuver his flight to avoid serious turbulence. Although the whole flying experience was a bit of shake but me and wife still able to...

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International Economy Bangkok - Prague

Helpful?
Thank JeromeNG_WK
Mexico City, Mexico
Level Contributor
38 reviews
14 helpful votes
5 of 5 stars Reviewed 1 week ago

Its a really nice experience, i was so afraid to flght in a Chinese airline due to the bad comments they sometime have. But the attention at the counter was really cool, they flight was pretty good, the seats are nice even that it was a 777 , they should have a 787 instead. The food really western tasty and...

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International Economy Los Angeles - Singapore

Helpful?
Thank PepeTame
Madison, Wisconsin
Level Contributor
16 reviews
3 of 5 stars Reviewed 1 week ago

After reading lots of reviews online, I was a bit worried about this trip. But turns out pretty good. Just don't expect too much. The staff was not as rude as people said, but true, not as friendly as other airlines I've flown. The food was not good, but most were edible (1 item was spoiled/way expired). ha. I brought...

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International Economy Chicago - Singapore

Helpful?
Thank kindo0
Taipei, Taiwan
Level Contributor
22 reviews
2 helpful votes
2 of 5 stars Reviewed 1 week ago

Had took the flight from Kun Ming to Hong Kong because that Sunday only had transferred flight , no direct flight to TPE. I had doubled checking with the counter of China eastern airlines, the ladies with a impatient manners told me : of course it will be transferred to your next flight ( seemed that is so easy )....

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Asia Economy Kunming - Hong Kong

Helpful?
Thank Cho-Jung L
Sydney, Australia
1 review
3 of 5 stars Reviewed 1 week ago

We flew with China Eastern Airlines as a family of 6 from Sydney to China (return flight) and our experience wasn't particularly easy. We had a stopover in Nanjing while flying from Beijing to Sydney and we were not told that we needed to get off and back on the plane after they have finished tidying the plane. On both...

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International Economy Sydney - Shanghai

Helpful?
Thank petitejh
1 review
5 of 5 stars Reviewed 1 week ago

Have paid a lot more for flights from Montreal to Shanghai , this one was really good, food was OK service was courteous and flight was ON Time too bad they raised the prices, now i have to fly on other airlines not so punctual.

International Economy Montreal - Shanghai
Helpful?
Thank Jack R
Canada
Level Contributor
585 reviews
385 helpful votes
3 of 5 stars Reviewed 1 week ago

In April we took this airline to Shanghai from Vancouver. Check in was smooth and no problem with a short queue. The seat’s leg room is average and the food was average, because I had worse than what this airline offered. Two weeks later we took the some airline to Kunming from Pudong airport. The congestion was overwhelming. It took...

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International Economy Vancouver - Shanghai

Helpful?
Thank faithandhope2live
US Virgin Islands
Level Contributor
104 reviews
37 helpful votes
1 of 5 stars Reviewed 1 week ago

Cancelled a booked flight without offering manageable options. Creating a problem since the flight was linked to non refundable hotel bookings.

North Asia Business Class Bangkok - Beijing
Helpful?
Thank Cruzanmon
See travel tips for airlines
“confirm flights before going to airport”
 of 5 stars jjw2763, 23 Sep 2016 | Read review
“Pack your own food”
 of 5 stars JeromeNG_WK, 22 Sep 2016 | Read review
“If you have a connecting flight, be sure you have more than a 4 hour layover, in case of the likelyhood that your flight will be delayed.”
 of 5 stars regenh, 6 Sep 2016 | Read review
“Better than low class Chinese flight”
 of 5 stars 633StephenT, 5 Sep 2016 | Read review
“Great don't hesitate to book”
 of 5 stars salchi666, 4 Sep 2016 | Read review
Show next 5 travel tips 5 of 10
About China Eastern Airlines
Based at Shanghai Hongqiao International Airport (SHA), China Eastern Airlines (MU) offers regional, domestic and international flights to more than 200 destinations across Asia, Europe, Oceania, Africa and North America. The airline, which is a member of the SkyTeam alliance, is the second largest passenger airline in China. The airline's fleet includes all-Economy Class aircraft, two-cabin aircraft (Business Class and Economy Class) and three-cabin aircraft (First Class, Business Class and Economy Class). China Eastern also has hubs at Shanghai Pudong International Airport (PVG), Xi'an Xianyang International Airport (XIY) and Kunming Changshui International Airport (KMG).
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