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China Eastern Airlines

3 of 5 bubbles
1,256 Reviews
Headquarters: 2nd Floor Citibank Tower No. 33 Shanghai Huayuanshiqiao Road, Shanghai 201202 China +86-95530 Website
Rating summary
  • 3 of 5 bubbles
    3 of 5 bubbles
    Seat Comfort
  • 3 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 3.5 of 5 bubbles
    3 of 5 bubbles
    Check-in and Boarding
  • 3 of 5 bubbles
    Food and Beverage
    2.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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1,256 Reviews from our TripAdvisor Community

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1,256 reviews from our community

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Showing 717: English reviews
Level Contributor
8 reviews
2 helpful votes
1 of 5 bubbles Reviewed yesterday NEW

In January China Eastern lost both myself and boyfriends luggage. Also roughly 20 other people on our flights luggage was lost that day. Mine was returned 2 days later. His was not found for another 6.5 weeks. China Eastern are trying not to take any responsibility for this and say that the blame lies with us for not giving enough...

International Economy Dublin - Sydney

Thank Charlenes85
Geneva, Switzerland
Level Contributor
9 reviews
1 helpful vote
5 of 5 bubbles Reviewed yesterday NEW

Very friendly check-in and onboard staff. Very good food for a short haul economy class flight. Nice and very clean aircraft.

North Asia Economy Qingdao - Fukuoka
Thank skipschaf
Los Angeles, California
Level Contributor
18 reviews
8 helpful votes
3 of 5 bubbles Reviewed 3 days ago NEW

China Eastern MU271 PEK > PVG First leg of my return flight from China back to the United States. Quick check in at the counter. Just had to show my passport and the counter agent was able to pull up all my information and check me in. Having all your documentation makes life easier for everyone involved. Here's a tip...

Domestic Economy Beijing - Shanghai

Thank Ran C
Johor Bahru, Malaysia
Level Contributor
7 reviews
3 helpful votes
3 of 5 bubbles Reviewed 4 days ago NEW via mobile

The customers service in Shanghai airport is the worst anyone has ever seen in the whole world. Transit in Shanghai is the only reason I will not take china eastern airline again. The airlines have great service.

North Asia Business Class Singapore - Okinawa
Thank shirley c
Level Contributor
51 reviews
4 helpful votes
3 of 5 bubbles Reviewed 4 days ago NEW

This airline was alright. The service was okay, the staff were somewhat accommodating but sometimes we had a hard time understanding each other. the only annoying part about the flight was not being able to find space for my carry on because the people that were going back to China had so many souvenirs and gifts from the airport. I...

Southeast Asia Economy Seoul - Bangkok

Thank Ruvee R
London, United Kingdom
1 review
3 of 5 bubbles Reviewed 5 days ago NEW

China Eastern tickets were cheap but you get what you pay for. Service was good with friendly and helpful air crew and there was a good selection of newly released films to watch. However the food was the same each flight, which was average but when you're travelling 35 hours on a long haul flight some variety would be nice...

International Economy London - Auckland

Thank elo592017
Los Angeles, California
Level Contributor
12 reviews
18 helpful votes
4 of 5 bubbles Reviewed 6 days ago NEW

Given other reviews, I approached with round trip flight with some concerns. Those concerns were unfounded. While it is certainly the case that the food is largely inedible and requires much work and it would be nice if there was a wider movie selection, everything else was top notch. The flight attendants speak sufficient English to get the job done,...

International Business Class Los Angeles - Ho Chi Minh City

Thank Valerie V
1 review
1 of 5 bubbles Reviewed 1 week ago

I took the plane from Singapore to / fro Osaka with a transit in Shanghai. Out of the 4 flights we took, 3 flights had a delay (of 14 hours, 2.5hours and 3 hours respectively). I booked this airline although I have read the online reviews... thinking what was the likelihood that my flights will be delayed. The flight (MU...

North Asia Economy Singapore - Osaka

Thank Sueanne L
Meitar, Israel
Level Contributor
95 reviews
13 helpful votes
3 of 5 bubbles Reviewed 1 week ago

Like the headline, if you don't have to use this airline, try to use others. the only reason we used it because of the direct flight and the low cost at the moment we decided to fly. the service isn't good and is more for Chinese than other nations. the food is low quality and the flight schedule isn't stady.

Southeast Asia Economy Kunming - Hanoi
Thank svc769
Montreal, Canada
Level Contributor
152 reviews
32 helpful votes
3 of 5 bubbles Reviewed 1 week ago

China Eastern is clean, no food experience because domestically they just dont serve any. Water is supplied, service is pleasant. I also flew from Shangri-La to Kunming after many hours of delay due to fog and, again, it was a good flight, nothing exceptional but safe

Domestic Economy Kunming - Dali
Thank frasedbv
See travel tips for airlines
“Keep all electronics in your check in luggage. Makes for an easier check in process for your boarding pass simpler.”
898ranc, 25 Apr 2017 | Read review
“if you don't eat low grade Chinese food bring your own.”
svc769, 20 Apr 2017 | Read review
“Get your dates 100% set before you buy. Don't show any food or drinks you want to bring on before boarding.”
K3310OYericb, 18 Apr 2017 | Read review
“Take your own food. Essential.”
koalajill2014, 18 Apr 2017 | Read review
“Book elsewhere”
nzdragon, 15 Apr 2017 | Read review
Show next 5 travel tips 5 of 10
About China Eastern Airlines
Based at Shanghai Hongqiao International Airport (SHA), China Eastern Airlines (MU) offers regional, domestic and international flights to more than 200 destinations across Asia, Europe, Oceania, Africa and North America. The airline, which is a member of the SkyTeam alliance, is the second largest passenger airline in China. The airline's fleet includes all-Economy Class aircraft, two-cabin aircraft (Business Class and Economy Class) and three-cabin aircraft (First Class, Business Class and Economy Class). China Eastern also has hubs at Shanghai Pudong International Airport (PVG), Xi'an Xianyang International Airport (XIY) and Kunming Changshui International Airport (KMG).
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