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China Eastern Airlines


3 of 5 stars
548 Reviews
Headquarters: 2nd Floor Citibank Tower No. 33 Shanghai Huayuanshiqiao Road, Shanghai 201202 China +86-95530 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 54
    Excellent
  • 145
    Very good
  • 149
    Average
  • 89
    Poor
  • 111
    Terrible
Good value for level of service

First Business Class experience so little to compare it to, but food and service generally a level... read more

4 of 5 starsReviewed 3 days ago
SheepCocky
,
Glen Innes NSW
Rating summary
  • 3 of 5 stars
    Legroom
    3 of 5 stars
    Seat Comfort
  • 3 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 3.5 of 5 stars
    Cleanliness
    3 of 5 stars
    Check-in and Boarding
  • 3 of 5 stars
    Food and Beverage
    2.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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548 Reviews from our TripAdvisor Community

Write a Review

548 reviews from our community

Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Glen Innes NSW
Level Contributor
65 reviews
35 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

First Business Class experience so little to compare it to, but food and service generally a level above what you'd expect from premium economy on other major airlines. Lounge area in Sydney is very spacious and well appointed. This contrasts with the lounge areas at Pudong - overcrowded and a little shabby. Fairly common in Chinese airports to bus people...

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International Business Class Sydney - Shanghai

Helpful?
Thank SheepCocky
Auckland, New Zealand
Level Contributor
5 reviews
1 of 5 stars Reviewed 5 days ago NEW

The whole experience was terrible, the flight crew were pathetic, food was awful and the seats and the inflight entertainment system was no good at all. The staff would not give out blankets and i had to ask three times for one. There were hardly any notice of other passengers not switching their phones off during take off and landing...

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International Economy Auckland - Shanghai

Helpful?
Thank SanjaySe
Zoetermeer, The Netherlands
Level Contributor
52 reviews
2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

We fly with China eastern airlines to china. The airline was New. Staff was really helpfull and friendly. But after we arive in china the problem start. We had to wait 12 hours and they did not offer something like food or water. But on the airport they have free water from fontein. But for shanghai money they charge almost...

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International Economy Amsterdam - Shanghai

Helpful?
Thank S P
Athens, Ohio
Level Contributor
243 reviews
54 helpful votes
1 of 5 stars Reviewed 1 week ago

Booked a flight through Ctrip, which is good because it is one of the few sites with English booking and takes US Credit cards. However, the service is terrible. Many hidden fees are added on automatically without warning. For example, a flight marked promotion has a hidden hotel fee, not a lower price. Our flight was canceled and Ctrip did...

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Domestic Economy Wuhan - Shanghai

Helpful?
Thank Harring10
Winterset, Iowa
Level Contributor
103 reviews
48 helpful votes
4 of 5 stars Reviewed 1 week ago

first flight in china and it really changed my mind about what to expect. everything went smooth and the service was surprisingly good. they give a choice on the lunch and both were average to above. on time and friendly made my next flight easier

Domestic Economy Beijing - Xi'an
Helpful?
Thank x000n46n
Las Vegas, Nevada
Level Contributor
43 reviews
15 helpful votes
1 of 5 stars Reviewed 1 week ago

My wife and I left Jakarta, Indonesia on 8/5/16 to Singapore. From Singapore we left 8/6/16 bound for Tokyo on China Eastern. The first leg from Singapore was delayed which was annoying at 3 am in the morning to have to wait more than an additional hour to depart, causing us to almost miss our connecting flight.We had to rush...

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North Asia Economy Singapore - Tokyo

Helpful?
Thank tatianalexander
Chicago, Illinois, United States
Level Contributor
19 reviews
9 helpful votes
4 of 5 stars Reviewed 1 week ago

I was skeptical before flying seeing other reviews but my experience was not bad. I would say this flight was actually better than United Airlines similar route I had taken before. The aircraft was new and comfortable. You can charge your devices via multiple USB plugs. The in-flight entertainment is a tv on the chair and had plenty of new...

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International Economy Chicago - Shanghai

Helpful?
Thank Mike L
colombo
Level Contributor
56 reviews
47 helpful votes
2 of 5 stars Reviewed 1 week ago

we group of 18 people visited male on 13/8 and return on 15/8 ,both on china eastern air lines the return flight was terrible when compaired to the on going flight mu713. the flight mu 714 delayed with no reason by 30 mints and strats its flight at 2140 hrs at the gate,03 boarding tickests were changed at the last...

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Asia Economy Male - Colombo

Helpful?
Thank buddhika w
Manchester, United Kingdom
Level Contributor
35 reviews
13 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We booked China eastern after spotting the cheap prices (like everyone else). We then decided to read reviews, which were mostly awful, so we were dreading it (especially for 14-15 hours of flying). However I'm pleased to say we had a surprisingly great experience with them! Check in was easy, even though we had to transfer in Shanghai, which we...

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International Economy Tokyo - Prague

Helpful?
3 Thank TomRyder1991
New Delhi, India
Level Contributor
20 reviews
7 helpful votes
1 of 5 stars Reviewed 1 week ago

Already submitted my previous review with my detail comment.. It is most deplorable and disgusting experience not suitable for particularly Indian travelers due to language problem.

North Asia Business Class New Delhi - Shanghai
Helpful?
Thank Shyam P
See travel tips for airlines
“You can't use your cell phone whatsoever”
 of 5 stars mikelB324PQ, 16 Aug 2016 | Read review
“I can not recommend to INDIAN travelers.”
 of 5 stars 133shyamp, 15 Aug 2016 | Read review
“Fly China Southern. If you must, allow lots of time with connection flights.”
 of 5 stars LouTassie, 13 Aug 2016 | Read review
“Don't use unless you are desperate”
 of 5 stars Rebelruth, 12 Aug 2016 | Read review
“Do not eat everything they put in the meal box. Eat selectively.”
 of 5 stars _ivil_n, 8 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About China Eastern Airlines
Based at Shanghai Hongqiao International Airport (SHA), China Eastern Airlines (MU) offers regional, domestic and international flights to more than 200 destinations across Asia, Europe, Oceania, Africa and North America. The airline, which is a member of the SkyTeam alliance, is the second largest passenger airline in China. The airline's fleet includes all-Economy Class aircraft, two-cabin aircraft (Business Class and Economy Class) and three-cabin aircraft (First Class, Business Class and Economy Class). China Eastern also has hubs at Shanghai Pudong International Airport (PVG), Xi'an Xianyang International Airport (XIY) and Kunming Changshui International Airport (KMG).
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