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China Southern Airlines

3.5 of 5 bubbles
1,184 Reviews
Headquarters: 278 Jichang Road, Guangzhou 510405 China +86-95539 Website
Rating summary
  • 3.5 of 5 bubbles
    3.5 of 5 bubbles
    Seat Comfort
  • 3.5 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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1,184 Reviews from our TripAdvisor Community

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1,184 reviews from our community

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Showing 794: English reviews
Melbourne, Australia
2 reviews
4 of 5 bubbles Reviewed yesterday NEW

After hearing some less than complimentary things about this airline I was pleasantly surprised. I liked the fact that I didn't need paperwork at check in - just my passport as they figured out the rest. The fleet of aircraft were modern and clean and the seat room was adequate on the A330 but a bit squashed on the Boeing...

International Economy Melbourne - London

Thank Bruce D
Bangkok, Krung Thep, Thailand
Level Contributor
48 reviews
35 helpful votes
1 of 5 bubbles Reviewed yesterday NEW via mobile

Let me list all the pros and cons of this Sfo to Bkk flight I took. Pro 1. Cheap 2. On time most of the time Cons 1. Asked for "an aisle seat, at the back of the plane, with good probability that no one will sit next to me" Got a window seat, at the front of the plane,...

International Economy San Francisco - Bangkok

Thank Mai T
Winchester, United Kingdom
Level Contributor
33 reviews
19 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW

I've flown the London-Sydney-London route on China Southern for the past two years and have been exceptionally pleased with the quality of the aircraft (A380s and 787s), the quality of the cabin service, value for money, and the overall experience. After more than 40 years of flying this route with BA/Qantas/Emirates and others I have found China Southern to offer...

International Business Class Sydney - London

1 Thank Charles J
Mumbai (Bombay), India
Level Contributor
158 reviews
24 helpful votes
4 of 5 bubbles Reviewed 4 days ago NEW via mobile

Very comfortable... best leg space I have experienced so far... electronic windows that you can dim or brighten... food is average! Good choice

Domestic Economy Guangzhou - Beijing
Thank Amitabh G
2 reviews
1 of 5 bubbles Reviewed 4 days ago NEW

The ticketing policy of the company is a real nuisance. After entering the Last name into the first name field for a Taiwanese passenger, I tried to contact the staff to change the ticket to the correct order of the name. According to the staff it is not possible without cancelling the whole ticket. And in the case of a...

North Asia Economy Taipei - Shanghai

Thank Lukas K
Beijing, China
Level Contributor
24 reviews
2 helpful votes
4 of 5 bubbles Reviewed 5 days ago NEW via mobile

It is a good experience. Flight is on time. Flight attendants seevice well. Only the Flight food is so so.

Domestic Economy Beijing - Guangzhou
Thank Gaga J
Melbourne, Australia
Level Contributor
18 reviews
1 helpful vote
4 of 5 bubbles Reviewed 5 days ago NEW

Very comfortable flight with good service. They offer free accommodation, breakfast and airport transfers for transit passengers. We stayed in Guangzhou.

International Economy Melbourne - Beijing
Thank Krishan K
San Francisco, California
Level Contributor
6 reviews
5 helpful votes
3 of 5 bubbles Reviewed 5 days ago NEW

Pros: Cheap Flight, New 787, Good onboard service, Good movie selection, -They provided a sandwich if you were hungry between meals - Flight attendants were very nice and helpful. Service with a smile and English was ok - Movie selection was very good Cons: Layover in Wuhan International China was the worst experience ever for me - You need to...

International Economy San Francisco - Bangkok

Thank Steviezee
Oakland, California
Level Contributor
182 reviews
70 helpful votes
4 of 5 bubbles Reviewed 5 days ago NEW

I usually search by total flight duration when planning a long trip and discovered this way to get to Cambodia from San Francisco. I was unfamiliar with the airline, but the reviews were favorable, so we opted to give it a try. The main leg is a 12+ hour flight from SFO to Guangzhou (CAN) the main hub for the...

International Business Class San Francisco - Siem Reap

Thank The Other Jim H
Auckland Region, New Zealand
1 review
1 of 5 bubbles Reviewed 6 days ago NEW

The airline was awful no acoholic drinks served in premium economy dispite asking, food was terrible however the name of the game seemed to be to buy an upgrade on your aircraft but as we had quite good seats anyway or should have been we didn't want to throw more money at this second rate airline company

International Business Class Toronto - Auckland
Thank hogglemo
See travel tips for airlines
“In-flight entertainment is a bit limited (unless you like Kung-Fu movies) but it's improved over the past 12 months.”
 of 5 bubbles 652charlesj, 24 Mar 2017 | Read review
“Book directly through the airline”
 of 5 bubbles Steviezee, 22 Mar 2017 | Read review
“Leaving on the red eye gets you there early in the morning”
 of 5 bubbles Neoscona, 22 Mar 2017 | Read review
“Do not book your ticket through OPODO”
 of 5 bubbles mani1935, 19 Mar 2017 | Read review
“Wipe & disinfect your area ASAP.”
 of 5 bubbles hassans297, 16 Mar 2017 | Read review
Show next 5 travel tips 5 of 10
About China Southern Airlines
The world's sixth-largest passenger carrier, China Southern Airlines (CZ) operates non-stop flights to more than 190 destinations in China, across Asia, and to Europe, Oceania and North America. In total, the airline flies to 35 countries. A member of the SkyTeam alliance, the airline's primary hub is Guangzhou Baiyun International Airport (CAN). Secondary hubs are located at Chongqing Jiangbei International Airport (CKG), Beijing Capital International Airport (PEK) and Ürümqi Diwopu International Airport (URC). China Southern's fleet of aircraft includes a variety of configurations, including First Class, Business Class, Premium Economy Class and Economy Class.
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