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China Southern Airlines


3.5 of 5 stars
320 Reviews
Headquarters: 278 Jichang Road, Guangzhou 510405 China +86-95539 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 65
    Excellent
  • 110
    Very good
  • 76
    Average
  • 25
    Poor
  • 44
    Terrible
Good Chinese airline

23th July 2016 from Hohhot to Seoul in business class. Hands down the best chinese airline. Totally... read more

4 of 5 starsReviewed yesterday
Ennio R
via mobile
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    3.5 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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320 Reviews from our TripAdvisor Community

Write a Review

320 reviews from our community

Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Level Contributor
7 reviews
2 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

23th July 2016 from Hohhot to Seoul in business class. Hands down the best chinese airline. Totally different experience compared to China Eastern, even if not at the level of Cathay Pacific of course. Recommended

North Asia Business Class Hohhot - Seoul
Helpful?
Thank Ennio R
Brisbane, Australia
Level Contributor
131 reviews
185 helpful votes
4 of 5 stars Reviewed yesterday NEW

Before my flight I had read a lot of negative reviews. I was dubious however I was surprised at the level of professionalism. The plane was clean and modern. The entertainment was excellent. The cabin crew, even though did not have the best English skills were helpful. Checkin was easy. legroom was ample. Impressed with the complimentary 5 star transit...

More 
International Economy Brisbane - Paris

Helpful?
Thank yblieb
Fairbanks, Alaska
Level Contributor
84 reviews
13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I was nervous about the airline as we were booked thru Delta, and you cannot access your reservation online unless it is booked on their web site. Everything was fine once we got to the counter. Boarding went fine until push back from the gate and we got a hold by air traffic control, sat 1 hour at the gate...

More 
Domestic Economy Beijing - Chengdu

Helpful?
Thank Freefrogs99
Essex
Level Contributor
11 reviews
10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Great price from London to Guangzhou and then internal flight to Nanning. Internal domestic flight only around £50 return. Had to wait around 4 hours in transit for internal flight but directed to a transit lounge with free soft drinks, tea, coffee and free instant noodle pots, sandwiches and cakes. Noddle pots only seem to be available fro a couple...

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International Economy London - Nanning

Helpful?
Thank Chris_from_Essex
San Ramon, California
Level Contributor
34 reviews
18 helpful votes
5 of 5 stars Reviewed 1 week ago

As CS doesn't seem to have a Customer Service email address to write to (they don't respond to the ones they list for the US) I thought I'd use this avenue. I had a short transit time in Urumqi on a flight from Almaty to Beijing. I was very impressed with the transit process in Urumqi. They greeted me at...

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North Asia Economy Almaty - Beijing

Helpful?
Thank brian94582
Milwaukee, Wisconsin
Level Contributor
17 reviews
13 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Nice aircraft but some of the middle seats are uncomfortably close together if you're seated with a stranger. Lay flat seats are nice, especially near the Windows. The movie selection is adequate but the collection of older films is fairly limited. Food was decent in business class, but entrees were already in short supply halfway through the cabin. Service in...

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International Business Class Guangzhou - New York City

Helpful?
Thank Lux_Row_World
sussex
Level Contributor
81 reviews
77 helpful votes
5 of 5 stars Reviewed 1 week ago

Front facing flat beds , New Aircraft ( B787 less jet lag) French wines , Chinese cuisine Young, friendly and competent cabin staff. Reasonable in flight entertainment with quite a few films in all catagories. Biz transit lounge at Guangzhou very good with beds if one has a longer stopover Having used this airline for the last Three years on...

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International Business Class London - Auckland

Helpful?
Thank travellerbazza
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

Really nice business class product; fully lie flat seats with a solid entertainment system with remote control. Happy with all the different meal services and drink choices. Wish they flight attendants were a little more attentive and spoke more english, but overall a great experience.

International Business Class New York City - Guangzhou
Helpful?
Thank Michael H
Level Contributor
8 reviews
5 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Traveling from China to India and my flight was delayed 4 hours due to weather, thus I missed my connection to Delhi. That is understandable since the weather is out of their control. However once I arrived and canceled the second leg of my trip they told me it's going to be 2-3 hours due to my bag being transferred...

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Domestic Business Class Shanghai - Guangzhou

Helpful?
Thank Bernard S
Sydney, Australia
Level Contributor
41 reviews
16 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Delayed 3 Hours and 5 minutes. Then We have to stay at the airport until 8.00 next day to get a connecting fly. No one was able to give us information on how to go to the hotel, so we have to stay over 5 hours sitting at the airport. Then on July 4, our Fly from Beijing to Guangzhou...

More 
North Asia Economy Siem Reap - Guangzhou

Helpful?
Thank Oscar A
See travel tips for airlines
“Reserve your seat(s) after booking. Travel agent might do it but if not find details online”
 of 5 stars Chris_from_Essex, 21 Jul 2016 | Read review
“When in Biz ,on boarding one has to request Champagne , it is not served automatically Remember to smile”
 of 5 stars travellerbazza, 14 Jul 2016 | Read review
“Unless you want a long journey look for flights with small waits at transit airports.”
 of 5 stars O5801YDkevinj, 12 Jul 2016 | Read review
“Dont use China Southern”
 of 5 stars Leigh36, 7 Jul 2016 | Read review
“Book upstairs economy seats”
 of 5 stars 174marshalll, 6 Jul 2016 | Read review
Show next 5 travel tips 5 of 10
About China Southern Airlines
The world's sixth-largest passenger carrier, China Southern Airlines (CZ) operates non-stop flights to more than 190 destinations in China, across Asia, and to Europe, Oceania and North America. In total, the airline flies to 35 countries. A member of the SkyTeam alliance, the airline's primary hub is Guangzhou Baiyun International Airport (CAN). Secondary hubs are located at Chongqing Jiangbei International Airport (CKG), Beijing Capital International Airport (PEK) and Ürümqi Diwopu International Airport (URC). China Southern's fleet of aircraft includes a variety of configurations, including First Class, Business Class, Premium Economy Class and Economy Class.
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