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Copa Airlines


6,044 Reviews
Headquarters: PO Box 0816-06819, Panama City 06819 Panama +507-217-2672 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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6,044 Reviews from our TripAdvisor Community

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6,044 reviews from our community

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Showing 1,258: English reviews
Toronto, Canada
Level 2 Contributor
9 reviews
1 helpful vote
Reviewed yesterday
NEW

This is one of the most punctual airlines. They also have a generous baggage allowance. You can check TWO 23 kg pieces in economy/coach class. The service is comparatively good.

International Economy Toronto - Panama City
Helpful?
Thank John P
Brazil
Level 6 Contributor
111 reviews
12 helpful votes
Reviewed yesterday
NEW

The service is OK and the seats aren't real business class , we could say is a premium cabin where the seats are bigger and recline a little bit more than economic class, if you fly during the day is ok but if you intend to catch a connection and arrive at your destination ready to work i have to...

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Central America Business Class Porto Alegre - Panama City

Helpful?
Thank gerson r
Toronto, Canada
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 2 days ago
NEW

I arrived at Cancun Airport 3 hours before my flight. Check in was smooth, even though the Customer Service Agent did not tell me the gate number or where it was located, upstairs or main level. However, I thought I would be able to find it since Cancun Airport is fairly small. Not knowing there was an upstairs and the...

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International Economy Cancun - Medellin

Helpful?
Thank 610sky2020
Ottawa
Level 5 Contributor
64 reviews
27 helpful votes
Reviewed 2 days ago
NEW

This was our first experience with Copa Airlines. Can we say great, old fashioned service? You do not pay for checked bags. You receive a meal on your flight which includes alcoholic beverage. The flight crew are friendly and attentive. The seat back entertainment was sufficient and worked well. We have no complaints and definitely will fly with them again.

International Economy Toronto - Panama City
Helpful?
Thank OttawaPixie
Panama City, Panama
Level 4 Contributor
25 reviews
7 helpful votes
Reviewed 2 days ago
NEW

We are traveling in business class and the guys servicing this flight did not have earphones. WHAT? It is true. They did not have earphones and the steward brushed it off saying that it was a short flight.

South America Business Class Panama City - Guayaquil
Helpful?
Thank Gobernador57
Vero Beach, Florida
Level 4 Contributor
45 reviews
28 helpful votes
Reviewed 3 days ago
NEW

Flight 434 is a very convenient nonstop flight from Panama City to Orlando. It's a 3.5 hour flight and leaves at 6:24, so you arrive in Orlando pretty late--and still have to go through immigration and customs. Do beware of the Friday flight; there were a lot of families headed to Disney World for the weekend. Kids. Lots of kids....

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International Economy Panama City - Orlando

Helpful?
Thank CJinFL
Austin, Texas
Level 6 Contributor
346 reviews
83 helpful votes
Reviewed 3 days ago
NEW

I was nervous about flying with an airline I had never heard of, and my fears were groundless. They are efficient, helpful and courteous. On the flight down they served us a “snack” of a warm burrito and sides. On the way back we got a meal and we had a erviceewas great and I would use them again any...

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International Economy Miami - Panama City

Helpful?
Thank txtfa001
Palma de Mallorca, Spain
Level 3 Contributor
22 reviews
16 helpful votes
Reviewed 4 days ago
NEW

We encountered one of the poorest customer services we could imagine whilst flying with Copa earlier this year, only to be followed by their failure to acknowledge the complaint we lodged on this matter. Whist the company is very reputable and does try to stand in the high range of aviation services, the way we were mistreated in Havana Airport...

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Central America Economy Havana - Panama City

Helpful?
1 Thank CARPMR
Riga, Latvia
Level 6 Contributor
203 reviews
57 helpful votes
Reviewed 4 days ago
NEW

Flight was very nice. Was great chance speak Spanish with cabin crew. Cabin crew was very kind, responsive and nice. Drinks was great, food was for purchase this flight. No dislikes, liked this flight. Seats and other was nice and comfortable.

Central America Economy Havana - Panama City
Helpful?
Thank Raimonds R
Level 4 Contributor
45 reviews
7 helpful votes
Reviewed 5 days ago
NEW

Very bad experience with a connection flight booked in advance. To my surprise, when I had to embarked I was informed that the flight was overbooked (3 pax in the same situation) and they could not offer me an alternative. Basically I've got stuck in Panama for 24hrs, missing important business meetings due to their poor organization. They do not...

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Central America Economy Santo Domingo - Panama City

Helpful?
Thank Sorin J
See travel tips for airlines
“Book with any other Airline except Copa”
610sky2020, 23 Feb 2018 | Read review
“Avoid Friday evenings to Orlando”
CJinFL, 22 Feb 2018 | Read review
“Better seats in the rear of plane and near isle by my opinion. More possibility to go to toilet, if necessary.”
raimondsr2014, 21 Feb 2018 | Read review
“Don't ever choose row 17. No recline.”
462alexandrer, 20 Feb 2018 | Read review
“nice folks”
jboo2016, 19 Feb 2018 | Read review
Show next 5 travel tips 5 of 10
About Copa Airlines
Panama flag carrier Copa Airlines (CM) is based in Panama City. The airline, which is part of the Star Alliance, offers non-stop flights to about 70 destinations in 30 countries in Central America, North America, South America and the Caribbean. Its fleet of aircraft is configured with two cabins: Business Class and Economy Class. The airline's hub is located at Panama City's Tocumen International Airport (PTY). Focus cities include Bogota's El Dorado International Airport (BOG), Guatemala City's La Aurora International Airport (GUA), San Jose, Costa Rica's Juan Santamaría International Airport (SJO) and Managua's Augusto C. Sandino International Airport (MGA).

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