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Copa Airlines


7,682 reviews
Headquarters: PO Box 0816-06819, Panama City 06819 Panama 011 507 217-2672 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,682 Reviews from our TripAdvisor Community

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7,682 reviews from our community

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Showing 1,791: English reviews
Arlington, Virginia
Level 4 Contributor
30 reviews
16 helpful votes
Reviewed yesterday
NEW

The flight was fine. Seat room seemed ample. We had requested Gluten free meals and were served what were labelled as gluten free. Within 30 minutes of eating the roll, my granddaughter was vomiting and very ill-always a sign for her that the food was not gluten free. Sometimes people unfamiliar with the situation do not take into account the...

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International Economy Panama City - Washington DC

Helpful?
Thank cdmarg
Level 2 Contributor
6 reviews
Reviewed yesterday
NEW
via mobile

Love that the flight was always on time. Staff need to learn a lot more English the food is not great but not bad either.

International Economy Port of Spain - Curacao
Helpful?
Thank Safi P
Sun Prairie, Wisconsin
Level 4 Contributor
19 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

We were pleasantly surprised with our Copa flights. Due to a layover each way, we had a total of four flights with Copa. Three left exactly on time and one departed 40 minutes late, though that seemed to be the airport’s fault, not Copa’s. Even still, all of our flights arrived on time. Everyone from Copa whom we came across,...

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International Economy Chicago - Medellin

Helpful?
Thank tekonim
Level 3 Contributor
11 reviews
Reviewed 2 days ago
NEW

I live in Ecuador,but, visit family often. I never flew Copa before, so I was a little anxious. No need to be. The flight was smooth and the flight attendants helpful and courteous. I Booked my next flight home with Copa!!

International Business Class Tampa - Guayaquil
Helpful?
Thank Ruth T
Mendoza, Argentina
Level 4 Contributor
13 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Punctuality, great service on board, convenient rates and a very good traveler's experience to return to travel with them

Central America Economy Mendoza - Panama City
Helpful?
Thank guillermomosso
United States
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed 2 days ago
NEW

By bags were delayed 4 days. Terrible customer service while dealing with the issue, and absolutley no compesation in any form. I will never fly Copa again, and actively tell people never to fly Copa.

International Economy Portland - Cartagena
Helpful?
Thank Jeff_Ro_14
Boston, Massachusetts
Level 5 Contributor
62 reviews
24 helpful votes
Reviewed 3 days ago
NEW

The flight is quite OK, with friendly staff, I had a booking error which was obvious and they were jusy not able to help me. Also I think these flights have a lower priority so it seems that we always had to wait to find a gate etc

International Economy Boston - Bogota
Helpful?
Thank Mohan N
1 review
Reviewed 3 days ago
NEW
via mobile

I paid with my visa for 2 tickets. As we were coming back i was told my tickets were canceled. Then I recieved a text message with another reference number. When I called them back they were unprofesional and they told me I had to talk with my flight agency. Finally I returned to my country. There I learned I...

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International Economy Toronto - Guayaquil

Helpful?
Thank Lourdes O
New York City, New York
Level 3 Contributor
9 reviews
7 helpful votes
Reviewed 4 days ago
NEW
via mobile

I flew for the first time on Copa Airlines from NYC to Guayaquil with the connection through Panama City. For the longer leg I spent $50 to upgrade to the extra leg room seat. Worth it. But even when I flew regular economy it was fine. I’m 5’4. But as I looked at taller folks, it wasn’t like their knees...

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International Economy New York City - Guayaquil

Helpful?
Thank realmich
State of Sao Paulo
Level 6 Contributor
217 reviews
40 helpful votes
Reviewed 4 days ago
NEW

I considered a disorganized company, the check-in the airport was very slow and whiteout no readiness by the employees. Eve though we did the check-in online, a row for dropoff bagage was too long and no one bother with this. Other service nothing spectacular, veru regular.

International Economy Sao Paulo - Punta Cana
Helpful?
Thank CarlaPavone
See travel tips for airlines
“Relax and enjoy the flight...”
843rutht, 15 Aug 2018 | Read review
“Find a different airline.”
Jeff_Ro_14, 15 Aug 2018 | Read review
“Book early!”
E8464SVivang, 10 Aug 2018 | Read review
“Traveling with service animals? Have everything in writing1”
jennyhE6556JK, 9 Aug 2018 | Read review
“Bring your own edible snacks and skip the meals. Otherwise it's a pleasant flight.”
SBaloha, 6 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Copa Airlines
Panama flag carrier Copa Airlines (CM) is based in Panama City. The airline, which is part of the Star Alliance, offers non-stop flights to about 70 destinations in 30 countries in Central America, North America, South America and the Caribbean. Its fleet of aircraft is configured with two cabins: Business Class and Economy Class. The airline's hub is located at Panama City's Tocumen International Airport (PTY). Focus cities include Bogota's El Dorado International Airport (BOG), Guatemala City's La Aurora International Airport (GUA), San Jose, Costa Rica's Juan Santamaría International Airport (SJO) and Managua's Augusto C. Sandino International Airport (MGA).

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