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Emirates


4.5 of 5 bubbles
11,963 Reviews
Headquarters: PO Box 686, Dubai United Arab Emirates +971-600-555555 Website
Rating summary
  • 4 of 5 bubbles
    Legroom
    4 of 5 bubbles
    Seat Comfort
  • 4.5 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4.5 of 5 bubbles
    Cleanliness
    4.5 of 5 bubbles
    Check-in and Boarding
  • 4.5 of 5 bubbles
    Food and Beverage
    4.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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11,963 Reviews from our TripAdvisor Community

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11,963 reviews from our community

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Showing 7,263: English reviews
athens
Level Contributor
7 reviews
5 of 5 bubbles Reviewed yesterday NEW

Emirates has excellent in flight conditions, personal TV, Movies games etc very helpful especially if you travel with your child. Flight attendants were very polite and multilingual the food was good and the total experience super!

Europe Economy Athens - Larnaka City
Helpful?
Thank gkt81
Cape Town
Level Contributor
201 reviews
296 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

Emirates service is reliable and friendly cabin attendants were on service from Cape Town to Dubai (flight EK779), followed by my second flight from Dubai to Bangkok (flight EK372). I enjoyed the food services on the flight, since it was able to cater for my gluten free meal. The entertainment service catered for a wide variety of movies and music,...

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International Economy Dubai - Bangkok

Helpful?
Thank vsomerset
Westport, Massachusetts
Level Contributor
5 reviews
3 helpful votes
1 of 5 bubbles Reviewed yesterday NEW

On our group's recent mission trip to our orphanage in Western Kenya, Emirates kept our bags in Dubai despite our flight delayed in Dubai for over 2 hours. When we arrived in Nairobi, 6 of our 10 bags were missing. We were advised by an Emirates representative to continue our journey to Kisumu and that Emirates would have our bags...

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International Economy Boston - Nairobi

Helpful?
Thank Bill R
Dublin, Ireland
Level Contributor
73 reviews
11 helpful votes
1 of 5 bubbles Reviewed yesterday NEW

- Awful - Awful - Awful - Changed our flight without our permission - Took us off our flight - No empathy - No Apology - No Customer Service - Ryanair are better as they don't claim to be something they are not! 5 star airline my eye!!

International Economy Phuket - Dublin
Helpful?
Thank KarlAndCatherine
Liverpool, United Kingdom
Level Contributor
55 reviews
7 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

We flew to Dubai for a four day break just my husband and I. Check in staff were very friendly and helpful. Airline staff were very accommodating and friendly. Lots of leg room even in economy. We flew on the A380, my husband sat in the window seat and had a lot of room to lay his head while sleeping....

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International Economy Manchester - Dubai

Helpful?
Thank Jennifer H
Pune, India
Level Contributor
60 reviews
58 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

I flew to Dubai by the A380 and back by the 777-300ER. The A380 is humongous but that also affects the service a bit. Food was average because we have much more expectations from Emirates on that. The 777-300 is a more stable aircraft as per my experience with it. Best option to fly to Dubai though.

International Economy Mumbai (Bombay) - Dubai
Helpful?
Thank BhushanRangnekar
Sydney, New South Wales, Australia
Level Contributor
5 reviews
1 helpful vote
2 of 5 bubbles Reviewed 2 days ago NEW

Emirates is my usual choice of airline as most of the experiences I have had have been favourable but this time round departing to NZ and then returning its been awful. Not the flight itself but the service from the airstewards everything was rushed right down to serving the food handing wet cloths to passengers and the worstt thing is...

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Trans-Tasman Economy Sydney - Auckland

Helpful?
Thank Philip Seine P
Munich, Germany
Level Contributor
359 reviews
119 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

I have never been disappointed by any flight on Emirates. Love the A380 and the space you get in their 1-2-1 seating arrangement in business class. Service is always the best in class and out of the three airlines operating from this region Emirates are just slightly better than Qatar but both well ahead of Ethihad. Actually look forward to...

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International Business Class Birmingham - Hong Kong

Helpful?
Thank grwpl
Nicosia, Cyprus
Level Contributor
41 reviews
7 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

Great service Excellent Food Great variety in their ICE service offered with music, movies etc. Free drinks like wine - vodka etc. etc. Comfy seats and helpful staff. Whate else could you ask? Prices not much expensive than fellow competitors.

International Economy Larnaka City - Dubai
Helpful?
Thank Alfista-75CY
Newcastle, Australia
Level Contributor
7 reviews
1 helpful vote
1 of 5 bubbles Reviewed 2 days ago NEW

Writing my first negative review having spent the day without my family due to Emirates inflight staff hitting the panic button essentially. My wife and two children (7&5yo) were hauled off their Dubai/Bangkok flight after the eldest child experienced travel sickness. They were sent to a Doctor who stated they were OK to travel but alas, their connecting flight to...

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International Economy Bangkok - Sydney

Helpful?
Thank Dave M
See travel tips for airlines
“choose emirates when possible”
 of 5 bubbles gkt81, 19 Jan 2017 | Read review
“If luggage arrives, awesome. If not, expect the worst customer experience.”
 of 5 bubbles 906billr, 19 Jan 2017 | Read review
“Don't get sick on this (or any other?) airline!”
 of 5 bubbles T7645FSdavem, 18 Jan 2017 | Read review
“When travelling with Children take your own food for them to avoid upset tummies and trips to toilet”
 of 5 bubbles petergM578WI, 18 Jan 2017 | Read review
“Cabin crew are always ready to help with a big smile.”
 of 5 bubbles marienombreuse, 18 Jan 2017 | Read review
Show next 5 travel tips 5 of 10
About Emirates
United Arab Emirates-based Emirates (EK) is the largest airline in the Middle East and one of the country's two flag carriers. The airline operates non-stop flights to more than 140 destinations in 78 countries from its hub at the Dubai International Airport (DXB). It is one of just a few airlines that flies to six continents. The airline's fleet of aircraft consists primarily of three-class cabin configurations (First Class, Business Class and Economy Class) as well as some two-class aircraft (Business Class and Economy Class). Within its First Class cabin, there are several types of seating, including suites, flat beds and sleeper seats. Emirates operates 33 Emirates Lounges for First Class passengers, Business Class passengers and Skyward Gold members.
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