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Emirates


18,583 Reviews
Headquarters: PO Box 686, Dubai United Arab Emirates +971-600-555555 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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18,583 Reviews from our TripAdvisor Community

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18,583 reviews from our community

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Showing 11,282: English reviews
London, United Kingdom
Level 4 Contributor
40 reviews
32 helpful votes
Reviewed today
NEW

Emirates are our favoured airline and flying from the UK via Dubai to Phuket we expected the high standards we have previously experienced. The first leg to Dubai was perfect, pre booked seats on the a380 to be recommended at £20 per person is well worth it. The 2nd leg Dubai to Phuket was not so good. The aircraft was...

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International Economy London - Phuket

Helpful?
Thank 529Brian
Dubai, United Arab Emirates
Level 6 Contributor
89 reviews
10 helpful votes
Reviewed today
NEW

Great crew staff, food and entertainment ! What i like is the attention of crew staff Always smiling and ready to serve you for any request! Highly recommended and definitely I will chose also next time!

International Economy Dubai - Singapore
Helpful?
Thank Lucian T
Dubai, United Arab Emirates
Level 2 Contributor
7 reviews
3 helpful votes
Reviewed yesterday
NEW

Emirates offer a consistent level of service which is very good for an airline because you already know what to expect.From the beginning to the end the staff is very nice, helpful and professional which is something you don't find everyday when you are traveling overseas. The food is really well prepared and always taste delicious. Flights are mostly on...

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International Business Class Dubai - Fort Lauderdale

Helpful?
Thank wixart12
Rome
Level 1 Contributor
4 reviews
Reviewed yesterday
NEW

On a recent flight from Kuala Lumpur to Manchester (UK) I advised Emirates about my allergy to Gluten and Lactose. I was advised on the telephone, before I flew that I may want to bring some of my own food just to be safe. Despite this it was not possible and having paid for Business Class flights I could not...

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International Business Class Kuala Lumpur - Manchester

Helpful?
Thank F8203CUAJ
Windsor
Level 5 Contributor
60 reviews
46 helpful votes
Reviewed yesterday
NEW
via mobile

Not difficult to see why this airline is sliding fast downwards from the No 1 slot. Staff moral low, cut backs have affected quality of catering and cheaper drink brands now evident. No longer are regular fliers able to get a loyalty card but instead told to print a paper copy instead????? Clear message from management that we are not...

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International Economy London - Dubai

Helpful?
Thank FoodiesRus
Minneapolis, Minnesota
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed yesterday
NEW

Emirates has a good in-flight service and a good call center and I am a frequent flyer of Emirates for their generally good service compared to the US/European airlines. However a group of 29 of us had a terrible situation at the Emirates NYC departure gate. Our flight from Minneapolis to NYC on July 28th by Sub Country Airlines was...

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International Economy Minneapolis - Dubai

Helpful?
1 Thank salamsaji
Tehran, Iran
Level 4 Contributor
23 reviews
9 helpful votes
Reviewed yesterday
NEW

Kind staff,Great seat comfort,excellent variety of films and movies made our flight very delightful.

International Economy Tehran - Moscow
Helpful?
1 Thank pariyashaheen
Northam, United Kingdom
2 reviews
9 helpful votes
Reviewed yesterday
NEW

appalling complaint handling. Our luggage did not return on the plane we travelled on. The senior steward on board thought it funny to tell my wife she should be happy that she wouldn't have to wait at baggage reclaim. Over a day after returning home Emirates have not called to update us once. The bag trace information was misleading, so...

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International Economy Dubai - Manchester

Helpful?
5 Thank Phil P
Level 4 Contributor
36 reviews
16 helpful votes
Reviewed yesterday
NEW
via mobile

This is the best airlines in the world. The service is unmatchable, the on flight food is amazing, the cabin crew is super professional and friendly. Go out of your way to fly Emirates! You will be spoiled for life.

International First Class Dubai - Athens
Helpful?
1 Thank Reda C
Southampton, United Kingdom
Level 6 Contributor
286 reviews
50 helpful votes
Reviewed yesterday
NEW
via mobile

Emirates offer a very consistent level of service and this was no different. My only complaint is that I wanted to upgrade this leg of my trip, but was told that I would have to pay the upgrade fee from London to Kolkata, not just this leg!! Don't understand this policy!

International Economy Dubai - Kolkata (Calcutta)
Helpful?
1 Thank Tim121home
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See travel tips for airlines
“option to upgrade to business for £380 per leg but without lounge access”
529Brian, 21 Aug 2017 | Read review
“If your flight is longer than 8 hours I always recommend to buy business class if possible.”
wixart12, 20 Aug 2017 | Read review
“If you have food allergies don't use Emirates if you are flying from Malaysia. Instead use Singapore Airlines.”
F8203CUAJ, 20 Aug 2017 | Read review
“Cross your fingers there isn't a problem as Emirates don't seem to care.”
680bobb, 20 Aug 2017 | Read review
“Nothing everything was great .”
789Bronwyn, 20 Aug 2017 | Read review
Show next 5 travel tips 5 of 10
About Emirates
United Arab Emirates-based Emirates (EK) is the largest airline in the Middle East and one of the country's two flag carriers. The airline operates non-stop flights to more than 140 destinations in 78 countries from its hub at the Dubai International Airport (DXB). It is one of just a few airlines that flies to six continents. The airline's fleet of aircraft consists primarily of three-class cabin configurations (First Class, Business Class and Economy Class) as well as some two-class aircraft (Business Class and Economy Class). Within its First Class cabin, there are several types of seating, including suites, flat beds and sleeper seats. Emirates operates 33 Emirates Lounges for First Class passengers, Business Class passengers and Skyward Gold members.
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