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Emirates


46,451 reviews
Headquarters: PO Box 686, Dubai United Arab Emirates 011 971 600 555555 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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46,451 Reviews from our TripAdvisor Community

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46,451 reviews from our community

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Showing 29,554: English reviews
Lincoln, United Kingdom
Level 3 Contributor
20 reviews
19 helpful votes
Reviewed today
NEW

Travelled for the first time with Emirates with family party of five, to join join our cruise in Dubai. Very disappointed both outward and return flight. The plane was very nice and the onboard entertainment,but the service,friendliness and attitude of the staff was terrible, was it because we were economy??? Travelled with Virgin in December, excellent.

Date of travel: January 2019
International Economy Birmingham - Dubai
Helpful?
Thank david s
Mantsala, Finland
Level 3 Contributor
10 reviews
9 helpful votes
Reviewed today
NEW

Best service I have ever had in flight. Only minus was that in A380 it was not possible to walk around plane , second floor was closed.

Date of travel: November 2018
International Economy Dubai - Bangkok
Helpful?
Thank Hannu L
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

Actually good room in the seats for economy, great quality food and good service for a along flight.

Date of travel: February 2019
International Economy Cairo - Melbourne
Helpful?
Thank delaneyshane
Santa Clara, United States
2 reviews
1 helpful vote
Reviewed yesterday
NEW

I am tired of lack of planning from Emirates for this route. 80% folks are Indians and mostly vegetarians, but even if you specifically ask for veggie food, there is no guarantee that you will get it :(. This has happened 2 times to me now, and while they are extremely apologetic, and promise to followup, no one did this...

Date of travel: December 2018
More 
International Economy San Francisco - Mumbai

Helpful?
1 Thank Lochan N
Level 4 Contributor
35 reviews
5 helpful votes
Reviewed yesterday
NEW
via mobile

I enjoyed Emirates. I like the plane. The food is very very nice. You get flights with just one stop over. It's comfortable. Enough space. Enough entertainment. The staff are ok. The only thing I hated was the plane that went from Durban and stopped in Dubai was terrible. Was not so clean. The toilets were so so dirty. The...

Date of travel: April 2018
More 
International Economy Durban - Bangkok

Helpful?
Thank AshleenR3
Western Ireland, Ireland
Level 3 Contributor
20 reviews
12 helpful votes
Reviewed yesterday
NEW

Flown longhaul with Emirates before & have never had any problems with staff in flight or check in. For the price of the economy tickets for such a long flight it's definitely good value even with paying extra for seats!

Date of travel: November 2018
International Economy Dublin - Perth
Helpful?
Thank crunchie36
Mumbai, India
Level 4 Contributor
25 reviews
19 helpful votes
Reviewed yesterday
NEW
via mobile

Apalled at the service EK 500 Dxb to Mum 21:50 departure Dxb on 17th Feb 2019. Flight attendant Ms.Militsa forgets to serve me Dinner!! After twenty minutes as she walks by... I remind her....reply was very casual oh I forgot? Really? Is this what makes Emirates the best Airline? What are the in flight supervisors doing? Was left hungry on...

Date of travel: February 2019
More 
International Economy Dubai - Mumbai

Helpful?
Thank nikhilnarkar
Dubai, United Arab Emirates
Level 4 Contributor
36 reviews
28 helpful votes
Reviewed yesterday
NEW
via mobile

I was dissatisfied with quality of food and service and have informed customer services, awaiting response

Date of travel: January 2019
International Economy Manchester - Dubai
Helpful?
Thank jandbmellor
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

Since we have checked in our baggage from Mumbai , the revues day all the way to London, we could straightway proceed to the lounge. A wonderful experience starting from the lounge at Dubai. Even though , we had limited time to spend in the lounge, the staff tried to make it as comfortable as possible. We had upgraded to...

Date of travel: February 2019
More 
International First Class Dubai - London

Helpful?
Thank ArunB856
Burlington, Ontario, Canada
Level 5 Contributor
52 reviews
26 helpful votes
Reviewed yesterday
NEW

This was the first time we had flown Emirates Airbus 380 series. We had heard a lot of good things about it particularly the ads, so my wife and I thought we would try it out. We had flown before Etihad the competition for Emirates for the Toronto Dubai return route. We always found Etihad to be exceedingly good compared...

Date of travel: February 2019
More 
International Toronto - Dubai

Helpful?
Thank Krism50
See travel tips for airlines
“Don’t be afraid to ask for drinks,otherwise you won’t be offered or receive them”
743davids743, 19 Feb 2019 | Read review
“Take a day flight when you can enjoy their hospitability really well.”
ArunB856, 18 Feb 2019 | Read review
“Complain/demand service, don't sit back and be patient, it won't make an ounce of difference.”
Jojos80, 18 Feb 2019 | Read review
“Take advantage of the chair/bed and get some sleep”
beatricew410, 17 Feb 2019 | Read review
“prefer window seat”
npn2000, 17 Feb 2019 | Read review
Show next 5 travel tips 5 of 10
About Emirates
United Arab Emirates-based Emirates (EK) is the largest airline in the Middle East and one of the country's two flag carriers. The airline operates non-stop flights to more than 140 destinations in 78 countries from its hub at the Dubai International Airport (DXB). It is one of just a few airlines that flies to six continents. The airline's fleet of aircraft consists primarily of three-class cabin configurations (First Class, Business Class and Economy Class) as well as some two-class aircraft (Business Class and Economy Class). Within its First Class cabin, there are several types of seating, including suites, flat beds and sleeper seats. Emirates operates 33 Emirates Lounges for First Class passengers, Business Class passengers and Skyward Gold members.
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