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Ethiopian Airlines


4,155 reviews
Headquarters: Airport Enterprise Building, Addis Ababa Ethiopia 011 251 11 665 6666 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,155 Reviews from our TripAdvisor Community

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4,155 reviews from our community

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Showing 2,691: English reviews
2 reviews
Reviewed yesterday
NEW

This was our first time flying with Ethiopian and we were positively surprised with the new aircrafts, good entertainment package and exellent services. The only problem was the check in process in Buenos Aires. Apparently Ethiopian does not have a fixed check in counter and we had to wait for a long time to dispatch our luggage.

Date of travel: March 2019
South America Economy Sao Paulo - Buenos Aires
Helpful?
Thank kendihemmi
2 reviews
1 helpful vote
Reviewed yesterday
NEW

This was an extremely comfortable overnight flight. There was plenty of room, pillows and blankets were available. The food was good. The cabin staff were very efficient and helpful.

Date of travel: March 2019
International Economy Addis Ababa - London
Helpful?
1 Thank silvercloud123
Melbourne, Australia
Level 4 Contributor
25 reviews
13 helpful votes
Reviewed 2 days ago
NEW
via mobile

We have just finished our fourth leg of flights with Ethiopia Airlines. Each flight was punctual and the staff were all great - friendly and efficient. We have no complaints about anything. Nice and clean. Comfortable and tasty food. Can’t wait to fly with them again. Highly recommend.

Date of travel: March 2019
International Economy Singapore - Addis Ababa
Helpful?
1 Thank Lanniepod81
Harrisburg, North Carolina
1 review
Reviewed 4 days ago
NEW

Overall the experience wasn't that bad. The only issue I had was with my vegan/vegetarian meal request. I was given the same curry meal for lunch, dinner and then again for breakfast. None of which I actually consumed because it was horrible. Even the smell made my stomach turn. Luckily, the gentlemen that sat next to me gave me his...

Date of travel: March 2019
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International Economy Addis Ababa - Washington DC

Helpful?
Thank V7380INmichellen
Centurion
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 4 days ago
NEW
via mobile

I selected business class so I could be fresh when I arrived to visit my grandbaby in Toronto. The flight was excellent. All legs of my flight took off punctually, food and service was excellent and staff really spoilt us with wonderful service. From other reviews I read I did not expect the quality or quantity of the food we...

Date of travel: March 2019
More 
International Business Class Johannesburg - Toronto

Helpful?
1 Thank MichelleCenturion
Aberdeen, United Kingdom
Level 6 Contributor
626 reviews
285 helpful votes
Reviewed 5 days ago
NEW

My wife and I really enjoyed the business class service on this flight. The business cabin was modern, with flat beds and a first-rate inflight entertainment system. Staff were really friendly and helpful. The food and drinks were very satisfactory. Only slight quibble would be with the amenities bag, which has a sightly cheap feel and look to it. Otherwise,...

Date of travel: February 2019
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International Business Class Brussels - Addis Ababa

Helpful?
Thank aberdeenangler
Little Clacton, United Kingdom
Level 3 Contributor
8 reviews
Reviewed 1 week ago

Better than average food, reasonably comfortable seat, good in flight entertainment, but crowded. Flight was on time, luggage came out OK (except for one lost wheel - probably Cape Town airport). Addis Ababa is an awful airport.

Date of travel: March 2019
International Economy Cape Town Central - London
Helpful?
Thank GeorgeE1186
Mississauga, Canada
Level 6 Contributor
229 reviews
58 helpful votes
Reviewed 1 week ago

I was on flight 503 Toronto to Addis. Aircraft 787-8 one my favorite aircraft. The only negative is the seats. As much as I do like the pods they are far superiorto the lie flat beds.

Date of travel: March 2019
International Business Class Toronto - Addis Ababa
Helpful?
Thank bob349
1 review
4 helpful votes
Reviewed 1 week ago

We boarded in Johannesburg at 10.30 in the evening on a 22 year old Boeing wreck. At half past two while everybody was asleep, there was a loud announcement that said: BRACE YOUSELVES FOR AN EMERGENCY LANDING . FASTEN YOUR SEATBELTS AS TIGHT AS POSSIBLE. There was NO crew to be seen, and for 10 minutes we waited on our...

Date of travel: July 2018
More 
Africa Economy Johannesburg - Addis Ababa

Helpful?
4 Thank basjan910
Basel, Switzerland
Level 2 Contributor
5 reviews
6 helpful votes
Reviewed 1 week ago

You are surprized about the recent and previous several crashes of this Airline ? I am not ! Do not use this airline, they have no cabin and cockpit standards. Travelled with them only one time , waited in transit for five hours and yet no luggage. I was told by the Dubai airport staff this is standard procedure with...

Date of travel: February 2019
More 
International Business Class Addis Ababa - Dubai

Helpful?
Thank alphakilodelta
See travel tips for airlines
“Always check in online. It saves a lot of time in the process.”
kendihemmi, 18 Mar 2019 | Read review
“Bring Snacks”
V7380INmichellen, 15 Mar 2019 | Read review
“keep the stopover at Addis Ababa to a minimum”
GeorgeE1186, 12 Mar 2019 | Read review
“Avoid at all costs!”
basjan910, 12 Mar 2019 | Read review
“Check in early”
D5472WJmichaelc, 11 Mar 2019 | Read review
Show next 5 travel tips 5 of 10
About Ethiopian Airlines
Ethiopian Airlines (ET) is the flag carrier of the country of Ethiopia and a member of the Star Alliance. The airline flies non-stop to 20 domestic destinations and more than 80 international destinations. This includes about 50 destinations elsewhere in Africa, as well as points in Europe, Asia, North America and South America. Most of the airline's fleet features a two-cabin configuration: Cloud Nine, which is the company's Business Class, and Economy Class. Some of its smaller planes are configured with only Economy Class seating. Ethiopian's head office and operational hub is located at Addis Ababa Bole International Airport (ADD).

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