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Etihad Airways


6,832 Reviews
Headquarters: PO Box 35566 Khalifa City, Abu Dhabi 35566 United Arab Emirates +971-02-5990000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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6,832 Reviews from our TripAdvisor Community

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6,832 reviews from our community

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Showing 4,667: English reviews
Sydney, Australia
Level 3 Contributor
17 reviews
4 helpful votes
Reviewed 2 days ago
NEW

Never again. Very old plane and looked it. Hard seats and cramped for such a long flight to Abu Duabi where we had to change planes. This plane looked a bit better but not comfortable. The food on these flights were fair but do you really feed passengers confined in a small space “BEAN MIX, CHILLI OR SPICEY”foods. The coffee...

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International Economy Sydney - Paris

Helpful?
Thank TPTravellers
Etihad Airways, Manager at Etihad Airways, responded to this review

Dear TPTravellers, Thank you for contacting us. In order for us to investigate this further, kindly provide us with your Etihad booking reference or ticket number starting with 607 on a private message. Yours sincerely, (Sami*)

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International Economy Sydney - Paris

Ascot, United Kingdom
Level 6 Contributor
134 reviews
14 helpful votes
Reviewed 2 days ago
NEW

We flew Etihad to Cochin. Comfortable lie flat seats with great seat amenities.Best seat quality among most lie flat seats as you can alter the firmness of the bed. Great, attentive and friendly cabin crew. Average cuisine, average wine and champagne, poor choice of latest movies. Gimmicks like the on board cocktail lounge ( not as comfortable as Virgin Upper...

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International Business Class London - Kochi (Cochin)

Helpful?
Thank trevorviegas
Etihad Airways, Manager at Etihad Airways, responded to this review

Hello Trevorviegas, Thank you for your review. We appreciate you took your time writing about your experience with us. We value your insights and need those to improve our service. Thank you. *Sami

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International Business Class London - Kochi (Cochin)

Edinburgh, United Kingdom
2 reviews
Reviewed 2 days ago
NEW

I had a great experience with this airline. The staff were very friendly and worked as a team to make sure passengers were happy (helped each other get more food if needed during meal service, got passengers more blankets/pillows when requested). My first flight coming back to Scotland (I had several layovers) was delayed due to weather so I missed...

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International Economy Edinburgh - Ho Chi Minh City

Helpful?
Thank ltirman
Etihad Airways, Manager at Etihad Airways, responded to this review

Hello ltirman, Thank you for your big compliments and your full star rating. We appreciate you took your time writing about your experience with us. It’s always good to hear our guests enjoyed their time with us. Thank you so much. *Sami

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International Economy Edinburgh - Ho Chi Minh City

Ottosdal, South Africa
Level 4 Contributor
13 reviews
4 helpful votes
Reviewed 3 days ago
NEW

Enjoyed the flight, it's a very long 8 hours flight but the friendly Etihaf Airway staff made it worth every mile. Food was nice and me and hubby enjoyed the desert.

International Economy Johannesburg - Abu Dhabi
Helpful?
Thank Marissavh1
Etihad Airways, Manager at Etihad Airways, responded to this review

Hello Marissavh1, Thank you for your review. We appreciate you took your time writing about your experience with us. We value your insights and are happy to hear you enjoyed your flight with us. Thank you. *Sami

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International Economy Johannesburg - Abu Dhabi

London, United Kingdom
1 review
Reviewed 3 days ago
NEW

No complementary chauffeur pick up in London, no amenity packs on daytime flights, poor quality food, lack of care and attention to details of presentation, generally a feeling that Etihad have cut back since they got the Awards. Will be looking elsewhere next time.

International Business Class London - Abu Dhabi
Helpful?
Thank Macpad
Pully, Switzerland
Level 5 Contributor
52 reviews
46 helpful votes
Reviewed 3 days ago
NEW

A mixed bag: the seating and space on the B 787 ZRH-Abu Dhabi route was ample and very comfortable, better than Swiss or Emirates, but the cabin staff was cold and indifferent. On the B777 Abu Dhabi-BKK leg the seating was less spacious and the flight delayed by 45 minutes, but the cabin staff was very friendly and attentive. In...

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International Business Class Zurich - Bangkok

Helpful?
Thank Claude P
Sydney, Australia
Level 3 Contributor
22 reviews
11 helpful votes
Reviewed 3 days ago
NEW

We are regular Business Class travellers but hadn't flown Etihad for a number of years and were looking forward to it. We flew from Sydney to Paris CDG return, having booked on Air France, but all four sections were code share with Etihad. Service in the Business class lounges in Paris and Abu Dhabi was pretty good, especially Paris on...

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International Business Class Sydney - Paris

Helpful?
Thank Colin H
A TripAdvisor Member
Reviewed 3 days ago
NEW
via mobile

Very long flight. Leg room was just adequate. Food was good and services were great. I will certainly use this airline again. Customs pre clearance in Abu Dhabi was awesome.

International Economy Kuwait City - Los Angeles
Helpful?
Thank A TripAdvisor Member
Etihad Airways, Manager at Etihad Airways, responded to this review

Hello, Thank you for your review. We appreciate you took your time writing about your experience with us. We value your insights and need those to improve our service. Thank you. *Sami

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International Economy Kuwait City - Los Angeles

Carine
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 3 days ago
NEW

Worth the extra cost as on an overnight trip I normally struggle to sleep. it is worth the price as it reduces the time to recover and to start enjoying the holiday

International Business Class Perth - Victoria
Review collected in partnership with Sky-tours

Helpful?
1 Thank 115edwardh
Etihad Airways, Manager at Etihad Airways, responded to this review

Dear 115edwardh, Thank you for contacting us. In order for us to investigate this further, kindly provide us with your Etihad booking reference or ticket number starting with 607 on a private message. Yours sincerely, (Sami*)

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International Business Class Perth - Victoria

1 review
Reviewed 3 days ago
NEW
via mobile

First of all let me say that the cabin crew service is always great. I have travelled several times from Heathrow to Delhi and have had no issues in this department. However the food does need to be improved upon. I ordered a veg breakfast and felt as if I was eating mashed up pasted potatoes. I must also warn...

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International Economy London - New Delhi

Helpful?
Thank mavrana
See travel tips for airlines
“Choose another”
TPTravellers, 20 Nov 2017 | Read review
“Fly business, especially if it is a night flight.”
trevorviegas, 20 Nov 2017 | Read review
“If you dont like spicy food or Halal book a bland meal (more like a western meal)”
marjean1998, 18 Nov 2017 | Read review
“enjoy the experience”
831howardb, 18 Nov 2017 | Read review
“Choose seat near exit row for more space and leg room in economy class”
Rahmat_Hidayat, 17 Nov 2017 | Read review
Show next 5 travel tips 5 of 10
About Etihad Airways
Based in Abu Dhabi, Etihad Airways (EY) is the second largest carrier in the United Arab Emirates. It operates non-stop flights to about 40 destinations in the Middle East, Asia, Oceania, Europe, Africa, North America and South America. Etihad's aircraft cabins are configured in a variety of ways, and can include The Residence (a three-room suite), First Class Apartment, First Class Suite, Business Studio and Economy Smart Seat. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by First Class and Business Class passengers at its hub at Abu Dhabi International Airport (AUH). It operates seven lounges at other airports.

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