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Etihad Airways


10,372 reviews
Headquarters: PO Box 35566 Khalifa City, Abu Dhabi 35566 United Arab Emirates 011 971 2 599 0000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,372 Reviews from our TripAdvisor Community

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10,372 reviews from our community

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Showing 7,313: English reviews
Level 3 Contributor
19 reviews
3 helpful votes
Reviewed yesterday
NEW
via mobile

My business flight to Rome was good turn down service, food was pleasant and the staff introduced themselves no complaints on this trip. However flight from Abu Dhabi to Sydney was different in the fact no turn down service was offered I was a little disappointed with the service none of the staff introduced themselves although the food was tasty....

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International Business Class Abu Dhabi - Sydney

Helpful?
Thank Janet Y
Jordan
Level 6 Contributor
159 reviews
57 helpful votes
Reviewed yesterday
NEW

Something must be done to make Etihad staff reachable online or by telephone. Seating is a problem. You have to wait until you get to the airport. Comfortable seats with adequate leg room. Food and drinks were excellent. Staff was polite and caring. They could improve entitlement more.

International Business Class Amman - Sydney
Helpful?
Thank Rami I
Level 5 Contributor
60 reviews
7 helpful votes
Reviewed yesterday
NEW
via mobile

Staff is not courteous and professional, actually I had requested for Gluten free Veg meal for all the four sector's... Mumbai- Abu Dhabi,Abu Dhabi- Manchester and vice versa....was served gluten free but non veg,on enquiring was told no veg option is available in veg... which should have been informed to me while I had made a request...any which way's was...

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International Economy Mumbai - Manchester

Helpful?
Thank MANOAJKALAANI
Level 2 Contributor
8 reviews
4 helpful votes
Reviewed 2 days ago
NEW

This is to appreciate the prompt response by the official of the ETIHAAD Airways. I earnestly hope with equal efficiency, the deficiencies mentioned will also be taken care.

International Economy Dublin - Bengaluru
Helpful?
Thank Srinivasa M
Level 3 Contributor
17 reviews
5 helpful votes
Reviewed 2 days ago
NEW
via mobile

First the seat are comfortable with many spaces which may design concern about western people. The meals are okay. But compare to others airline, the movies may not be that updated.

International Economy Hong Kong - Belgrade
Helpful?
Thank mmiu23
Level 5 Contributor
44 reviews
15 helpful votes
Reviewed 2 days ago
NEW
via mobile

Nice people and on time arrivals and departures. Be sure to give tons of time to arrive to airport because there is an additional screening for USA bound flights — the good news is when you get to USA you don’t have to do customs or global entry since you did it abroad. This was the case for me when...

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International Economy Amman - New York City

Helpful?
Thank Jenna M
Bangkok, Thailand
Level 6 Contributor
189 reviews
71 helpful votes
Reviewed 2 days ago
NEW

It's a long flight but I feel quite comfortable because I can stretch my legs a bit (love the space). Snacks and meals provided are nice and some even delicious. Love the way the staff handle crying babies too.

International Economy Bangkok - Edinburgh
Helpful?
Thank piyawadee11
India
Level 3 Contributor
15 reviews
2 helpful votes
Reviewed 2 days ago
NEW
via mobile

Recently my parents traveled in economy class of Etihad Airways which was booked by me as I had a great experience with this Airlines in my previous visit to Manchester from India. Though I had traveled in Business Class earlier and they were traveling in Economy class but I was anticipating that the service level will be good if not...

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International Economy New Delhi - Manchester

Helpful?
Thank Neetikuthiala
Level 3 Contributor
15 reviews
7 helpful votes
Reviewed 2 days ago
NEW

My husband and I decided to take a long overdue vacation and utilise our accumulated points on Etihad by taking a five day trip to Turkey. As it turns out, it was the biggest mistake of our lives for after being up all night so that we could reach the airport at 3 am in order to catch the 5...

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International Economy Karachi - Istanbul

Helpful?
2 Thank Shanaz R
Leicestershire, United Kingdom
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed 2 days ago
NEW

I was put off by the long queue at Manchester airport and weighed hand luggage first ! Make sure you have less weight in your suitcase as even a kilo over will have to be removed at the airport and then rejoin the queue. I had Confirmed veg. Meal both ways and reconfirmed but wasn’t available in flight. The transfer...

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International Economy Manchester - Bengaluru

Helpful?
Thank Smeetashah
See travel tips for airlines
“Find a way to communicate with staff to arrange seating”
ramii524, 17 Aug 2018 | Read review
“Don't believe what they say.”
927shanazr, 16 Aug 2018 | Read review
“Travel with slightly less weight than allowance”
Smeetashah, 16 Aug 2018 | Read review
“Nothing special”
BuSultan, 14 Aug 2018 | Read review
“I used to like Etihad. But employee rudeness and inconsistency in policy are serious matters.”
danielbI6241EZ, 14 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Etihad Airways
Based in Abu Dhabi, Etihad Airways (EY) is the second largest carrier in the United Arab Emirates. It operates non-stop flights to about 40 destinations in the Middle East, Asia, Oceania, Europe, Africa, North America and South America. Etihad's aircraft cabins are configured in a variety of ways, and can include The Residence (a three-room suite), First Class Apartment, First Class Suite, Business Studio and Economy Smart Seat. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by First Class and Business Class passengers at its hub at Abu Dhabi International Airport (AUH). It operates seven lounges at other airports.

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