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Etihad Airways


10,374 reviews
Headquarters: PO Box 35566 Khalifa City, Abu Dhabi 35566 United Arab Emirates 011 971 2 599 0000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,374 Reviews from our TripAdvisor Community

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10,374 reviews from our community

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Showing 7,315: English reviews
Level 6 Contributor
122 reviews
25 helpful votes
Reviewed today
NEW

its was a first trip by this air lines, so mostly enjoyed the trip by this air lines, the service was fine,enjoyed a lot in the sky, feeling awesome by one of this trip

International Economy Abu Dhabi - Milan
Helpful?
Thank kalyan kumar g
Manchester, United Kingdom
2 reviews
Reviewed today
NEW
via mobile

The check in agent, team leader and supervisor were very rude against us, which all started by the team leader asked a question about immigration and suggested that we were lying. After I raised concerns about their comments on us lying, they said the team leader was only joking and for no reason asked me to leave the check-in desk...

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International Economy Manchester - Hong Kong

Helpful?
Thank doraeyee
Level 3 Contributor
10 reviews
Reviewed today
NEW

Travelling in etihad is like feeling something special. The airlines staff are one of most professional airline guys I have ever seen. They are ready to help you with almost any type of request during request. The boarding system from Dubai to Abu Dhabi International Airport is very organized and travel from Etihad Office Dubai to AUH international in Etihad's...

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International Economy Dubai - Lahore

Helpful?
Thank Ahmed C
Level 3 Contributor
19 reviews
3 helpful votes
Reviewed yesterday
NEW
via mobile

My business flight to Rome was good turn down service, food was pleasant and the staff introduced themselves no complaints on this trip. However flight from Abu Dhabi to Sydney was different in the fact no turn down service was offered I was a little disappointed with the service none of the staff introduced themselves although the food was tasty....

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International Business Class Abu Dhabi - Sydney

Helpful?
Thank Janet Y
Jordan
Level 6 Contributor
159 reviews
57 helpful votes
Reviewed yesterday
NEW

Something must be done to make Etihad staff reachable online or by telephone. Seating is a problem. You have to wait until you get to the airport. Comfortable seats with adequate leg room. Food and drinks were excellent. Staff was polite and caring. They could improve entitlement more.

International Business Class Amman - Sydney
Helpful?
Thank Rami I
Level 5 Contributor
60 reviews
7 helpful votes
Reviewed yesterday
NEW
via mobile

Staff is not courteous and professional, actually I had requested for Gluten free Veg meal for all the four sector's... Mumbai- Abu Dhabi,Abu Dhabi- Manchester and vice versa....was served gluten free but non veg,on enquiring was told no veg option is available in veg... which should have been informed to me while I had made a request...any which way's was...

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International Economy Mumbai - Manchester

Helpful?
Thank MANOAJKALAANI
Level 2 Contributor
8 reviews
4 helpful votes
Reviewed 2 days ago
NEW

This is to appreciate the prompt response by the official of the ETIHAAD Airways. I earnestly hope with equal efficiency, the deficiencies mentioned will also be taken care.

International Economy Dublin - Bengaluru
Helpful?
Thank Srinivasa M
Level 3 Contributor
17 reviews
5 helpful votes
Reviewed 2 days ago
NEW
via mobile

First the seat are comfortable with many spaces which may design concern about western people. The meals are okay. But compare to others airline, the movies may not be that updated.

International Economy Hong Kong - Belgrade
Helpful?
Thank mmiu23
Level 5 Contributor
44 reviews
15 helpful votes
Reviewed 2 days ago
NEW
via mobile

Nice people and on time arrivals and departures. Be sure to give tons of time to arrive to airport because there is an additional screening for USA bound flights — the good news is when you get to USA you don’t have to do customs or global entry since you did it abroad. This was the case for me when...

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International Economy Amman - New York City

Helpful?
Thank Jenna M
Bangkok, Thailand
Level 6 Contributor
189 reviews
72 helpful votes
Reviewed 2 days ago
NEW

It's a long flight but I feel quite comfortable because I can stretch my legs a bit (love the space). Snacks and meals provided are nice and some even delicious. Love the way the staff handle crying babies too.

International Economy Bangkok - Edinburgh
Helpful?
Thank piyawadee11
See travel tips for airlines
“Find a way to communicate with staff to arrange seating”
ramii524, 17 Aug 2018 | Read review
“Don't believe what they say.”
927shanazr, 16 Aug 2018 | Read review
“Travel with slightly less weight than allowance”
Smeetashah, 16 Aug 2018 | Read review
“Nothing special”
BuSultan, 14 Aug 2018 | Read review
“I used to like Etihad. But employee rudeness and inconsistency in policy are serious matters.”
danielbI6241EZ, 14 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Etihad Airways
Based in Abu Dhabi, Etihad Airways (EY) is the second largest carrier in the United Arab Emirates. It operates non-stop flights to about 40 destinations in the Middle East, Asia, Oceania, Europe, Africa, North America and South America. Etihad's aircraft cabins are configured in a variety of ways, and can include The Residence (a three-room suite), First Class Apartment, First Class Suite, Business Studio and Economy Smart Seat. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by First Class and Business Class passengers at its hub at Abu Dhabi International Airport (AUH). It operates seven lounges at other airports.

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