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Garuda Indonesia


5,444 reviews
Headquarters: Soekamo-Hatta International Airport Cengkareng, Jakarta 19120 Indonesia 011 62 804 180 7807 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,444 Reviews from our TripAdvisor Community

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5,444 reviews from our community

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Showing 3,016: English reviews
Level 3 Contributor
14 reviews
1 helpful vote
Reviewed today
NEW

I choose the 8.30 p.m flight Once I check-in, the staff said "It will 30 minutes delay" 25 minutes At the waiting room, Come an announcement for more 30 minutes delay After 1 hour 10 minutes, finnaly Boarding Time After all passenger on board, we must wait for another 15-20 minutes to take-off So, I arrived about 3 hours late...

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Domestic Economy Yogyakarta - Jakarta

Helpful?
Thank Hizkia L
Level 6 Contributor
285 reviews
77 helpful votes
Reviewed today
NEW
via mobile

Flew Garuda three times now whilst travelling in Indonesia. All three times Economy. Flights from Jogja to Bali, Bali to Lombok and Lombok to Jakarta. I was a bit wary given their track record. However, their EU ban has been lifted a while ago and hence why we chose them as opposed to the other Indonesian airlines. Garuda are more...

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Domestic Economy Lombok - Jakarta

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Thank Tasneem A
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

There is no question about Garuda Indonesia’s reputation on its Cabin Cree. They were the best cabin crew I’ve ever encountered, very polite and professional. The food, entertainment and seats were also very nice!

International Economy Denpasar - Melbourne
Helpful?
Thank Michael Z
Christchurch, New Zealand
Level 6 Contributor
390 reviews
113 helpful votes
Reviewed yesterday
NEW

First time flying with Garuda and pleasantly surprised. Very pleasant staff. Great meal. Nice seats and good legroom.

Southeast Asia Economy Singapore - Lombok
Helpful?
Thank NZfour
Sydney, Australia
Level 2 Contributor
7 reviews
4 helpful votes
Reviewed yesterday
NEW
via mobile

Any parent of 3 kids (under 7 yrs) with an 11.45pm departure would be petrified of this flight. The 2-3-2 configuration (at the back of the flight) was perfect. The crew were courteous, the flight was taken into night mode relatively soon after take off and even though it was school holidays the flight was quiet. A 5.5 hr flight...

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International Economy Denpasar - Sydney

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Thank 642familyof5
Level 3 Contributor
9 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

Had a great flight on Garuda with seating one of the best ive enjoyed in economy. Legroom and seats great and i reckon its the best airline on this route. The flight was full in economy but being in row 23 we were at the front of economy, so lucky with getting on and off the plane. Good overhead locker...

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International Economy Perth - Denpasar

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Thank Reg A
Aachen, Germany
Level 5 Contributor
50 reviews
14 helpful votes
Reviewed 2 days ago
NEW

The flight was on time and all was as it should be. All over I would rate this airline as a little above the average.

Domestic Economy Semarang - Jakarta
Helpful?
Thank Bernd567
Level 3 Contributor
12 reviews
3 helpful votes
Reviewed 2 days ago
NEW

We had booked this flight way in advance for December holidays and it was the only cheap flight available for December. So we were happy to book it at that price. The flight was relatively small for international airlines. Seats are very uncomfortable and compact. You can manage this flight for small journeys. But avoid this flight if u have...

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Southeast Asia Economy Mumbai - Bangkok

Helpful?
Thank pinky k
Gili Trawangan, Indonesia
Level 3 Contributor
15 reviews
1 helpful vote
Reviewed 2 days ago
NEW

It's really a nice experience flying with Garuda Indonesia. The crews in aircraft were all good and even the check-in crews were really nice. It's a best choice to use this airline.

North Asia Economy Surabaya - Seoul
Helpful?
Thank NoviAngeline
Jakarta, Indonesia
2 reviews
Reviewed 2 days ago
NEW

Nice experience flying with Garuda and so proud we have a world class airways in Indonesia , keep it up .

Domestic Economy Jakarta - Banyuwangi
Helpful?
Thank eeai63
See travel tips for airlines
“Good but not excellent”
Bernd567, 19 Jul 2018 | Read review
“If you are Indonesian, just talk with them in Indonesian (even if the aircrews are not Indonesian), also they can speak English very well.”
NoviAngeline, 19 Jul 2018 | Read review
“Online check-in as soon as possible to avoid loosing options.”
_bijan_dehestani, 19 Jul 2018 | Read review
“Special needs for food, such as halal food, vegetarian food, children food, etc. can be requested online several days prior to departure.”
Yudialwi, 18 Jul 2018 | Read review
“Check in online then can be easier at the airport.. no need to rush..”
don226, 16 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Garuda Indonesia
Garuda Indonesia (GA) is Indonesia's flag carrier and a member of the SkyTeam alliance. The airline operates non-stop flights to about 40 domestic destinations and 20 international destinations in 13 countries across Asia, Oceania, the Middle East and Europe. Its fleet include some configured with just Economy Class seating. Other aircraft feature two-cabin configurations (Executive Class, which is Garuda's Business Class product, and Economy Class) and three-cabin configurations (First Class, Executive Class and Economy Class). The airline has hubs at Soekarno–Hatta International Airport (CGK) near Jakarta and Ngurah Rai International Airport (DPS) in Southern Bali.
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