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Garuda Indonesia


6,164 reviews
Headquarters: Soekamo-Hatta International Airport Cengkareng, Jakarta 19120 Indonesia 011 62 804 180 7807 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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6,164 Reviews from our TripAdvisor Community

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6,164 reviews from our community

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Showing 3,465: English reviews
Kalgoorlie-Boulder, Australia
Level 6 Contributor
115 reviews
38 helpful votes
Reviewed yesterday
NEW

Wonderful flight. Left and arrived on time. Excellent amount of leg room. Really delicious Vegetarian breakfast with strong coffee. Wide choice of movies, etc on entertainment centre.

International Economy Perth - Denpasar
Helpful?
Thank Suzrush
Level 5 Contributor
80 reviews
38 helpful votes
Reviewed yesterday
NEW

Staff was very helpful and friendly. The seat was comfortable and they run very smoothly. This was the only airline I could rely on.

Southeast Asia Economy Singapore - Jakarta
Helpful?
Thank Ita H
Level 2 Contributor
9 reviews
Reviewed yesterday
NEW
via mobile

on time, that's the best part of their service that I like most. friendly stewardess, online check-in in ease although the ticket price is high (like always) but I've neeeever regret my choice to fly with garuda

Domestic Economy Surabaya - Banyuwangi
Helpful?
Thank Oty T
Sydney, Australia
Level 5 Contributor
59 reviews
29 helpful votes
Reviewed yesterday
NEW

Excellent service. Food quite good. Seats were very comfortable, even though it was a full flight. There wasn’t a very good selection of movies, but it is only a 8 hour flight.

International Economy Sydney - Denpasar
Helpful?
Thank Robyn T
Level 2 Contributor
5 reviews
Reviewed 2 days ago
NEW
via mobile

On time flight. Right for business trips. Smooth takeoff and landing. Never disappoints me. In this short-haul flight, I enjoy inflight entertainment with a good track list, a large selection of songs for various ages.

Domestic Economy Yogyakarta Region - Jakarta
Helpful?
Thank 770frid
Surabaya, Indonesia
Level 2 Contributor
5 reviews
5 helpful votes
Reviewed 2 days ago
NEW
via mobile

Since November 2018, Garuda Indonesia Airline has opened a new service, namely “Explore Business Class”, a business class on flights using Bombardier CRJ1000 aircraft. Incidentally my wife and I had to return travel SUB-UPG-BPN that using this type of aircraft. Because I was curious, so I tried these new facility and wanted to know what was the difference between this...

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Domestic Business Class Surabaya - Makassar

Helpful?
Thank Suryawan_MD
Perth, Australia
2 reviews
Reviewed 3 days ago
NEW
via mobile

Seats are large and pretty luxurious with so much leg room I couldn't get anywhere close to the seat in front even whilst fully reclined. Service was impeccable. All the staff were bright, friendly and attentive. My only slight negative was the food was nice but it wasn't amazing. I would definitely recommend Garuda Indonesia again.

International Business Class Perth - Denpasar
Helpful?
Thank Discover02989956413
Level 5 Contributor
59 reviews
10 helpful votes
Reviewed 3 days ago
NEW

On time on departure and on time on arrival. It can be achieved by good operation management. I dont wait too long when landed because passenger buses were already ready.

Asia Economy Jakarta - Denpasar
Helpful?
Thank Diaz P
Seoul, South Korea
Level 4 Contributor
33 reviews
10 helpful votes
Reviewed 3 days ago
NEW

As Garuda International uses new flights normally, it is designed with longer legroom even for economy class.

Asia Economy Seoul - Denpasar
Helpful?
Thank Yong Kook L
Perth, Australia
Level 2 Contributor
5 reviews
3 helpful votes
Reviewed 3 days ago
NEW

Very good service, food good, Booked return flight at Garuda office Kuta no waiting in line at airport as we had boarding passes. Flight arrived early at Perth.

International Economy Perth - Denpasar
Helpful?
Thank Joan R
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About Garuda Indonesia
Garuda Indonesia (GA) is Indonesia's flag carrier and a member of the SkyTeam alliance. The airline operates non-stop flights to about 40 domestic destinations and 20 international destinations in 13 countries across Asia, Oceania, the Middle East and Europe. Its fleet include some configured with just Economy Class seating. Other aircraft feature two-cabin configurations (Executive Class, which is Garuda's Business Class product, and Economy Class) and three-cabin configurations (First Class, Executive Class and Economy Class). The airline has hubs at Soekarno–Hatta International Airport (CGK) near Jakarta and Ngurah Rai International Airport (DPS) in Southern Bali.
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