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Iberia


3.5 of 5 stars
3,359 Reviews
Headquarters: Martinez Villergas 49, 28027 Madrid Spain +34-901-111-500 Website

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  • 537
    Excellent
  • 1155
    Very good
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    Average
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    Poor
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    Terrible
Standard

The flight was standard.The crew was very nice, and the pilot did a quite good landing. Not bad... read more

3 of 5 starsReviewed 5 days ago
AndyNer46
,
Vienna, Austria
Rating summary
  • 3 of 5 stars
    Legroom
    3 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Customer Service
    3 of 5 stars
    Value for Money
  • 3.5 of 5 stars
    Cleanliness
    3.5 of 5 stars
    Check-in and Boarding
  • 3 of 5 stars
    Food and Beverage
    3 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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3,359 Reviews from our TripAdvisor Community

Write a Review

3,359 reviews from our community

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English first
Berlin, Germany
Level Contributor
81 reviews
62 helpful votes
1 of 5 stars Reviewed today NEW

I flew with Iberico as part of the BA partner from Madrid to Lima, it was my first time fly with this airline since I mostly fly with BA, but I think the first time is also my last time with this airline, I won't even bother give it another chance. This is how dissapointed I was. First, the boarding...

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International Economy Madrid - Lima

Helpful?
Thank Palslow
Level Contributor
13 reviews
1 helpful vote
5 of 5 stars Reviewed yesterday NEW

This is my second time travelling with Iberia. I find the airline commendabke from check-in, FA and flight comfot. Well, baggage claim is efficient. Flight attendants are very helpful and corteous. Cabin service is commendable and airline is clean.

Europe Economy Rome - Madrid
Helpful?
Thank Rhett S
Madrid
Level Contributor
103 reviews
54 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Although I booked in Iberia and in a flight operated by Iberia, you are forced to check in your flight from London to Madrid with British, even though it was an Iberia flight. You are not allowed to check in in Iberia (web nor app). You are not allowed to use BA app because they do not recognize the IBplus...

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Europe Economy Madrid - London

Helpful?
Thank Pablo M
Mooresville, North Carolina
Level Contributor
8 reviews
3 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Iberia lost my luggage for 15 days between Madrid and Barcelona and despite making repeated promises that they had found it in Barcelona and would forward it to our next stop on vacation, they failed to do so four times. Iberia makes it very difficult to communicate with their customer service/lost luggage personal and no one will take responsibility to...

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Domestic Business Class Madrid - Barcelona

Helpful?
Thank Philip D
Vienna, Austria
Level Contributor
424 reviews
988 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The flight was standard.The crew was very nice, and the pilot did a quite good landing. Not bad, but also not very special.

Europe Economy Vienna - Madrid
Helpful?
1 Thank AndyNer46
Braintree, United Kingdom
Level Contributor
313 reviews
188 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Flew Iberia Express. Spanish equivalent of Ryanair but, that is where any similarity ends. Great service, no hold ups, friendly staff with comfortable seating. Quick on and off at Madrid change over. BRILLIANT

International Economy Marrakech - London
Helpful?
Thank norman1366
1 review
1 of 5 stars Reviewed 1 week ago via mobile

Iberia is the worst company I've ever fly with, Their customer's service is very bad, They damaged my Samsonite suitcase and decided not to compensate me because it's value is higher than usual suitcase, They have decided to repair it without any permission from me and keep my suitcase as hostage until I will sign to them that I will...

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International Economy Mexico City - Tel Aviv

Helpful?
Thank Peretz P
Whittier, United States
Level Contributor
5 reviews
2 helpful votes
5 of 5 stars Reviewed 1 week ago

From the quality of service, to the cleanliness of the plane; I rather enjoy flying on this airline. The staff is always friendly.

International Business Class Los Angeles - Madrid
Helpful?
Thank Robert J
Hamburg, Germany
Level Contributor
25 reviews
13 helpful votes
3 of 5 stars Reviewed 1 week ago

I couldn't spot a difference between economy and business class. Delays occurred at our stop over in Munich and Madrid

Europe Economy Hamburg - Lanzarote
Helpful?
Thank Carolina W
Sydney, Australia
Level Contributor
59 reviews
29 helpful votes
3 of 5 stars Reviewed 1 week ago

Planes are relatively old. Seats in business were good in terms of space but with some issues with the controls. Food was also basic... instead of slow cooked beef, the served a a type of hamburger that was not good. No entertainment system. I would reconsider to fly with Iberia again.

Russia Business Class Madrid - St. Petersburg
Helpful?
Thank Jota_Jota_O
See travel tips for airlines
“Try flying first class”
 of 5 stars PKG_Foodie, 15 Sep 2016 | Read review
“You get what you pay for....”
 of 5 stars roryh928, 14 Sep 2016 | Read review
“book in advance to get a better fare price”
 of 5 stars rogerr657, 13 Sep 2016 | Read review
“Do yourself and your family a pleasure and just skip Iberia.”
 of 5 stars Francis_Langenberg, 7 Sep 2016 | Read review
“Avoid printing bagtags in advance, I suspect this may have been why my bag did not arrive - better to insist on a "normal" baggage label.”
 of 5 stars alterlego, 4 Sep 2016 | Read review
Show next 5 travel tips 5 of 10
About Iberia
The largest airline in Spain, Madrid-based Iberia (IB) flies non-stop to about 15 domestic destinations and about 60 international destinations within Europe, and in Asia, Africa, the Middle East, North America and South America. Iberia is a member of the oneworld Alliance and has codeshare agreements with more than 15 airlines. Adolfo Suárez Madrid-Barajas Airport (MAD) is home to Iberia's hub, while Barcelona El Prat Airport (BCN) serves as a focus city. Iberia's fleet of aircraft feature a two-cabin (Business Class and Economy Class) configuration.

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