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Iberia


3.5 of 5 bubbles
5,111 Reviews
Headquarters: Martinez Villergas 49, 28027 Madrid Spain +34-901-111-500 Website
Rating summary
  • 3 of 5 bubbles
    Legroom
    3 of 5 bubbles
    Seat Comfort
  • 3.5 of 5 bubbles
    Customer Service
    3 of 5 bubbles
    Value for Money
  • 3.5 of 5 bubbles
    Cleanliness
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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5,111 Reviews from our TripAdvisor Community

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5,111 reviews from our community

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Showing 944: English reviews
San Miguel de Allende, Mexico
Level Contributor
45 reviews
42 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW via mobile

We're frequent travelers, experienced with air travel. Some flights are better than others. This flight from Mexico City to Madrid on Iberia was the most unpleasant, especially compared to our last flight on Eva which was terrific. The stewardesses all appeared unhappy. When I asked for water from the service card, I received a stern frown and waited while she...

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International Economy Mexico City - Madrid

Helpful?
1 Thank boomersooner5154
Cotacachi, Ecuador
Level Contributor
73 reviews
17 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW

this was a non-stop flight of 10 1/2 hours. the flight arrived in Quito over an hour late, which was frustrating as waiting the extra time and having a LONG flight just added to the discomfort. they fed us and gave us (me) wine free with the meal on the overnight trip. I also flew Iberia from Madrid to Balbao...

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International Economy Quito - Madrid

Helpful?
Thank world-gypsy-gal
London, United Kingdom
2 reviews
1 helpful vote
1 of 5 bubbles Reviewed 3 days ago NEW via mobile

Please take note of this review if you are considering travelling with Iberia Airlines. 1. If you are booking for someone else please note that the person travelling needs to have the payment card to physically show at the check-in desk. It does state this when confirming the booking so this is not the reason for the negative review, however...

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Europe Economy Faro - Dublin

Helpful?
1 Thank LLYLon
North Miami Beach, Florida
Level Contributor
386 reviews
350 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW via mobile

The flight was smooth, good service and inflight entertainment. Food was average, but overall a pleasant experience.

International Economy Miami - Madrid
Helpful?
Thank BeatrizG2
Maalot Tarshikha, Israel
Level Contributor
17 reviews
5 helpful votes
4 of 5 bubbles Reviewed 4 days ago NEW

We had a good experience with Iberia - the filghts were on time... relatively easy on line check in process, good inflight service... Excellent legroom and comfortable seats.

Domestic Economy Madrid - Barcelona
Helpful?
Thank kisya12376
Cebu City, Philippines
Level Contributor
35 reviews
9 helpful votes
1 of 5 bubbles Reviewed 6 days ago NEW via mobile

I am writing to recount our exasperating experience we had with Iberia and how Qatar Airways got out of their way to accommodate us in the hope this would be looked into and proper action should be done. April 17, 2017, at 4:30 PM our chauffeur service from Hotel Mirador took us to Ibiza Airport. We got to the airport...

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Domestic Economy Ibiza - Madrid

Helpful?
Thank Charles_Atienza
London, England, United Kingdom
Level Contributor
220 reviews
84 helpful votes
3 of 5 bubbles Reviewed 6 days ago NEW

I've travelled with Iberia a few times, and overall, it yo yo's between average and good, depending on the route or particular service. With Iberia, you know that the overall quality of the flight is average, with semi comfortable chairs and with semi sufficient leg room. Not all flight routes offer in house entertainment, and those that do, offer a...

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International Economy Dakar - Mexico City

Helpful?
Thank Vishna
Level Contributor
52 reviews
10 helpful votes
2 of 5 bubbles Reviewed 6 days ago NEW via mobile

We could not check in online from Madrid to New York supposedly because of the US security requirements, so we could not choose seats until the airport. At the airport service staff did not want to help with assigning four seats together for our family of four, but was happy to sell them to us. Person at the check in...

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International Economy Madrid - New York City

Helpful?
1 Thank Marriedwchildrn
Ashland, Oregon
Level Contributor
20 reviews
14 helpful votes
1 of 5 bubbles Reviewed 6 days ago NEW via mobile

And that includes United. Service was unfriendly and unhelpful both at the airport and on the flight. Food was the worst. Not even cream or milk for coffee, no ice, no sparkling water, no refills. My partner asked for lactose free and for breakfast for a piece of chicken so old it tasted like stale fish. No flight attendants cleaned...

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International Economy Madrid - Mexico City

Helpful?
Thank Neil_Ashland
Zakynthos, Greece
Level Contributor
113 reviews
108 helpful votes
1 of 5 bubbles Reviewed 1 week ago NEW via mobile

The most bad service to the airport of Moscow. Never meet this low level elsewhere!!! Moscow-Madrid the seats are only for undel 2.50m... Very small distances for feet's. Very-very bad food. Better do not eat it... Madrid to Buenos Aires, very bad food and minimum level of services. Not because of people but because this offers and the food. The...

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International Economy Moscow - Buenos Aires

Helpful?
Thank Architectural-Studio
See travel tips for airlines
“I booked with cheap-o-air and expedia. whichever site gave me the best rate”
world-gypsy-gal, 21 Apr 2017 | Read review
“Try to get a business seat in a place where people don't climb over you”
markhoman1962, 14 Apr 2017 | Read review
“Don't do it”
pvpetkov, 14 Apr 2017 | Read review
“use different airline”
U8252CIcarlosg, 12 Apr 2017 | Read review
“Just avoid Iberia until they change the seat space and improve the food”
509meir, 12 Apr 2017 | Read review
Show next 5 travel tips 5 of 10
About Iberia
The largest airline in Spain, Madrid-based Iberia (IB) flies non-stop to about 15 domestic destinations and about 60 international destinations within Europe, and in Asia, Africa, the Middle East, North America and South America. Iberia is a member of the oneworld Alliance and has codeshare agreements with more than 15 airlines. Adolfo Suárez Madrid-Barajas Airport (MAD) is home to Iberia's hub, while Barcelona El Prat Airport (BCN) serves as a focus city. Iberia's fleet of aircraft feature a two-cabin (Business Class and Economy Class) configuration.

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