We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all airlines
airline-logo

Iberia

22,983 reviews
Headquarters: Martínez Villergas 49, Madrid Spain 28027
Overview
3.022,983 reviews
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Full view
About Iberia

Airline Alliance

oneworld
Headquarters: Martínez Villergas 49, Madrid Spain 28027

Airline Summary

The largest airline in Spain, Madrid-based Iberia (IB) flies non-stop to about 15 domestic destinations and about 60 international destinations within Europe, and in Asia, Africa, the Middle East, North America and South America. Iberia is a member of the oneworld Alliance and has codeshare agreements with more than 15 airlines. Adolfo Suárez Madrid-Barajas Airport (MAD) is home to Iberia's hub, while Barcelona El Prat Airport (BCN) serves as a focus city. Iberia's fleet of aircraft feature a two-cabin (Business Class and Economy Class) configuration.
Read more
22983Reviews
3760Photos
100Tips
Traveller rating
  • 3,820
  • 5,656
  • 3,970
  • 2,771
  • 6,773
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
AndyG6 wrote a review Yesterday
London, United Kingdom228 contributions84 helpful votes
London - Madrid
Europe
For a national carrier the experience has been awful. Pre-booked extra legroom emergency exit seats 2months in advance of flight (11A & 11C) but on check in 24hrs ahead of flight was allocated random seats at the back of the plane (33J & K). Website chat and phone call to customer services unable to resolve and I quote “sorry this happens quite a lot”. Exactly the same thing also happened to another couple on the same flight. They had paid for seats next to their friends and were bounced into row 25. Quite happy taking an extra payments but not providing what was paid for. Shocking. Just wish I’d read all the negative tripadvisor reviews before booking with Iberia for a short city break. Never have I had such a poor airline experience in 40 years of regular flying. Ryanair get a bad press but Iberia are worse.
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Jason S wrote a review Yesterday
1 contribution
Madrid - London
Europe
TERRIBLE !! I came back from the flight and my suitcase was left battered and damaged with marks all over it. 😤 DO NOT FLY HERE UNLESS U WANT TO HAVE A RUINED SUITCASE
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
kyacht wrote a review Yesterday
Huntington Bay, New York5 contributions1 helpful vote
New York City - Malaga
International
I have been flying back and forth from New York to Malaga for 5 years and over a hundred flights with all different airlines that fly to Malaga, Spain. I live in Malaga Spain with my 11-year-old twins and I have not seen them for 2 weeks. The service and the treatment by Iberian has been so bad with their mistakes and their faulty app I must tell you how awful they are. Yesterday afternoon I called to get my seats because it wouldn't work on the app. Iberian said my flight did not exist and I told them I purchased it over a month ago and it's right on their app. After 3 hours on the phone they told me they wanted $5,350.00 more for the flight. Iberian is nothing but petty thieves and crooks. And they really don't care about correcting their own mistakes. I will not be able to see my twins now for another 2 weeks. Iberian airlines is a ruthless & hurtful company. I have heard many other stories from other families that they have hurt. FAA passenger treatment guidelines are a joke to Iberian airlines.
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Morgan B wrote a review Yesterday
1 contribution
Madrid - Dublin
Europe
Worst experience I have ever had with an airline. Showed up 2 hours before scheduled departure with no checked bags. We were redirected 4 times to different help counters because our flight ended up being through a different airline, but booked through Iberia. We were not given an airline name, just that we would be able to check in and collect boarding passes at the normal Iberia check in desk. Absolutely no one knew what was going on or where to send us, and 30 minutes before our flights departure time we were told that we wouldn’t make the flight and weren’t given a boarding pass. Had to go to the help counter and were treated like absolute trash, I’ve never been so condescendingly addressed in my life. We were told the only thing we could do was call a different help desk, who again spoke to us as if we were 3 years old. At the end of the day ended up having to pay an extra 700 euros between the two of us for a one way flight. I will never be using this airline again. From start to finish was an absolute nightmare. No legitimate company would allow their employees to treat paying customers this way.
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Benny L wrote a review 14 May
1 contribution
Lisbon - Madrid
Europe
Check in staff didn’t arrive until an hour and a half before boarding, systems were down so we couldn’t get the tickets online. Tried to call multiple people all were rude and not helpful and would lie to us about them trying to help. Plane was gross.
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Previous
123456
Album Categories
All photosAll Traveller Photos
avatar-image
My twins in Malaga, Spain
avatar-image
Clase Business IBERIA no tan guay
avatar-image
avatar-image
avatar-image
PreviousNext
123456
avatar-image
AndyG6 wrote a tip Yesterday
"Use another airline !!"
avatar-image
Benny L wrote a tip 14 May
"Don’t use this airline"
avatar-image
Silvia K wrote a tip 14 May
"my tip is to never book a flight with Iberia"
avatar-image
Bachinphx wrote a tip 11 May
"DO NOT USE THIS AIRLINE!"
avatar-image
asem z wrote a tip 10 May
"Tip... don't use Iberia"
PreviousNext
123456
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register Iberia

Search flights

Round TripOne-wayMulti-city
Depart
Sat, 01/06
Return
Sat, 08/06
Travellers
1, Economy