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Iberia


11,826 reviews
Headquarters: Martinez Villergas 49, 28027 Madrid Spain 011 34 901 11 15 00 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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11,826 Reviews from our TripAdvisor Community

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11,826 reviews from our community

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Showing 2,674: English reviews
San Francisco
Level 1 Contributor
4 reviews
12 helpful votes
Reviewed today
NEW
via mobile

If you are in Economy seating and have the misfortune to have the person in front of you recline their seats, prepare to feel like you’ve been entombed until you land.

International Economy Madrid - San Francisco
Helpful?
Thank shanedavid1
Cheltenham, United Kingdom
Level 1 Contributor
3 reviews
4 helpful votes
Reviewed today
NEW

Iberia are an absolute disgrace of an airline who provide a service which is not fit for purpose. Firstly they sell connecting flights via Mardrid Airport with very short connection times. Whilst you may make the flight the luggage does not. Unfortunately there is no compensation offered for this if your bag arrives the next day, unless you keep receipts...

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Europe Economy London - Tenerife

Helpful?
Thank eggbert2013
2 reviews
Reviewed today
NEW
via mobile

我們一家3人在8月3日晚上由馬賽飛馬德里,起飛預定時間是晚上7點,Iberia airline 讓所有乘客等到22:30然後取消班機。所有乘客在馬賽機場等待轉機安排直到8月4日03:30。沒有任何協助包括計程車及旅館。轉機到馬德里途中他們又遺失我們所有行李。我的行李在4天後離開馬德里才找到。請各位旅人慎重考慮是否搭乘這家航空。 My first flight with Iberia because I like Spain I choose it. We're a family of three members. We suffered from a happening of a cancelled flight in 22:30, August 3 in Marseille airport. Iberia did nothing to help us in the midnight so we slept on the ground in the airport. After the trasfer from Paris...

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Europe Economy Marseille - Madrid

Helpful?
Thank Huang J
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed yesterday
NEW

We paid for comfortable seats, when checked in we were assigned to the center seats in a row of four passengers. Then talking with them we discovered they were in the same situation! Paid of for seats and the airline didn’t give a dam! They didn’t care about what you paid for! At the airports is total chaos, long lines...

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International Economy Madrid - Chicago

Helpful?
Thank Simón B
2 reviews
Reviewed yesterday
NEW
via mobile

The gluten free meal was chicken with potatoes and was pretty tasty but when I was finishing it I found a piece of macaroni hidden at the bottom. The flght attendant told me that it was a mistake but it seemed to me like some kind of macabre joke specially because another passenger had the same surprise!

International Economy San Jose - Madrid
Helpful?
Thank Roberto F
Grenoble, France
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

Avoid this company to save you time and money. Iberia lost my luggage during two days (two days of panic and uncertainty in a new city). They told me to buy basic stuffs and I will be reimbursed. But now, almost two months later, I called them again, they said "your case is not treated yet since we have too...

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International Economy Paris - Santiago

Helpful?
Thank Bisou O
santiago, Chile
Level 2 Contributor
6 reviews
Reviewed yesterday
NEW

Iberia has never been characterized as a good service company. The service is average, fast and impersonal. As usual.

Europe Economy Madrid - Munich
Helpful?
Thank marcelal477
London
Level 3 Contributor
17 reviews
14 helpful votes
Reviewed yesterday
NEW
via mobile

Iberia is the worse airline I have ever been on. Staff were rude and didn’t bother with you, no one around to give you any info when flight was delayed. no tea coffee or food was offered to us, even though they served other side of plane. Then to top it all off lost our luggage at the start of...

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Europe Economy Madrid - London

Helpful?
Thank thecaddens
Doha, Qatar
Level 3 Contributor
14 reviews
6 helpful votes
Reviewed 2 days ago
NEW

I had a bad experience with a flight attendants (Name Ana Tirado and her partner - I couldn't read his name in the tag). Flight was delayed and they look stressed - It can happens - but the way the served the food just throwing the trays in table - no asking of we had any preference or at least...

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International Economy Caracas - Madrid

Helpful?
Thank Jose N
Hartsdale, New York
Level 4 Contributor
20 reviews
9 helpful votes
Reviewed 2 days ago
NEW

Iberia used to be a nice airline that tried its best to help people once a problem was encountered. This is not my first flight, I have used Iberia for 40 years! The staff in general is nice and attentive, you can feel the policies are affecting the human touch that Iberia had, it has lost some of that touch...

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International Business Class New York City - Madrid

Helpful?
Thank Tomas S
See travel tips for airlines
“dont fly with them”
eggbert2013, 14 Aug 2018 | Read review
“Avoid this airline”
206sim_nb, 13 Aug 2018 | Read review
“Do not use it”
josenM8025AU, 12 Aug 2018 | Read review
“If you have dietary requirements arrange well in advance.”
, 12 Aug 2018 | Read review
“Bring your own food”
L3749GAjamese, 12 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Iberia
The largest airline in Spain, Madrid-based Iberia (IB) flies non-stop to about 15 domestic destinations and about 60 international destinations within Europe, and in Asia, Africa, the Middle East, North America and South America. Iberia is a member of the oneworld Alliance and has codeshare agreements with more than 15 airlines. Adolfo Suárez Madrid-Barajas Airport (MAD) is home to Iberia's hub, while Barcelona El Prat Airport (BCN) serves as a focus city. Iberia's fleet of aircraft feature a two-cabin (Business Class and Economy Class) configuration.

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