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JetBlue

Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101
Overview
3.520,879 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
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About JetBlue
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101

Airline Summary

JetBlue Airways (IATA: B6; ICAO: JBU) is a New York-based low-cost carrier. It flies non-stop to more than 85 destinations within the United States, as well as other points in North America, the Caribbean and South America. The airline's primary operating base is located at New York's John F. Kennedy International Airport (JFK). Focus cities include Fort Lauderdale – Hollywood Int'l Airport (FLL), Boston's Logan International Airport (BOS), Long Beach Airport (LGB), San Juan's Luis Muñoz Marín Int'l Airport (SJU) and Orlando International Airport (MCO). Its fleet is primarily configured with just an Economy Class cabin, however, two-cabin service is available on a limited number of routes. JetBlue is not a part of any major airline alliance, but it does have codeshare arrangements with more than 35 other airlines.
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20879Reviews
2067Photos
100Tips
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Popular mentions
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Danielle W wrote a review Yesterday
1 contribution
New York City - Seattle
Domestic
Hidden baggage fees and they charged me extra on my card and then wouldn’t refund me. They also charge extra if you put in checked bags at the same time you check in online!
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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monchercolonel wrote a review Yesterday
London134 contributions
London - Boston
International
This is the second review I have written on JetBlue based on my experience of flying Mint (business) class internationally. Last time I gave four stars. This time, it's two. Why? Deduct one star because the JetBlue agent at the checkin desk in London tried to downgrade me to economy. Online checkin the night before the flight wouldn't let me choose a seat - always a red flag that they're overbooked. I contacted JetBlue through their online chat, and the agent said that JetBlue never overbooks, and my seat would be assigned at the airport at the checkin desk. That's exactly what happened, except he gave me an economy seat to start with before I called him out. This is unforgivable. Following plenty of keyboard tapping and a phone call, I was then given the seat I had paid for. I mentioned what the online chat agent had said about JetBlue never overbooking - he laughed... Deduct another star for the chaotic connection in Boston for the flight to NY. Because the inbound was late, they had to reallocate seats on to later flights, but the only seats left required further payment. Only $17, but still. Again, I queried it and after some discussion they agreed to refund it. That said, the service on the flights was actually quite good and the food very decent. The free wifi is a realy perk and works well. They didn't serve breakfast on my return flight to London because it landed early, but they knew that in advance so should have managed it better. They did hand out breakfast bags though which was better than nothing. The one thing that would make it a slam dunk for me transatlantically would be lounge access. I'd be happy to pay a bit more for this if say it was optional.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Andres M wrote a review Yesterday
Pompano Beach, Florida1 contribution
Fort Lauderdale - Aguadilla
Caribbean
TERRIBLE!!!! I booked a flight was given a confirmation number and do not not have a reservation? Wait what? No reservation how does that make sense. I was called a liar by 3 different people at Jetblue customer service and than told they could not honor the original purchase price of ticket. I was told i need to pay the current market which was $100 more from the original price. I was sent to a resolution team that did not even attempt to resolve the issue. Just repeat the same thing over and over. No attempt to even offer a credit or actually make an effort. Jetblue just wants to hand you a bag of peanuts because that's the service they provide. I guess that Spirit Airline service has rubbed off. Two terrible airlines combine to make one big disaster.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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jaxon c wrote a review Yesterday
1 contribution
Buffalo - Fort Lauderdale
Domestic
Flight 2 hours late with a lazy daisy apology no explanation nothing! Missed our connecting cruise ship out $10,000 doubt I’ll use this airline again unless as they do something
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sarah O wrote a review Yesterday
San Clemente, California7 contributions
San Diego - Fort Lauderdale
Domestic
I had a wonderful experience on this flight. The crew was amazing and I was grateful for the flight attendants. They took great care of me and all of the passengers on board. Bret, Sean, Flavia, and Joe were incredibly accommodating. I love this airline!!!! July 10th, 2024 Flight B6 30
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Andres M wrote a tip Yesterday
"Fly American its in the name. "
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jaxon c wrote a tip Yesterday
"Choose a different airline"
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Passport12413135855 wrote a tip 12 Jul
"Don't fly JetBlue"
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Michelle wrote a tip 10 Jul
"Never fly with this airline. "
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Paresh Parel wrote a tip 9 Jul
"JUST AVOID FLYING JETBLUE IN FUTURE"
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: RM 141
2th checked bag: RM 188
3th checked bag: RM 707
4th checked bag: RM 707
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: RM 141
2th checked bag: RM 188
3th checked bag: RM 707
4th checked bag: RM 707
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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