Kenya Airways Reviews and Flights

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Odyssey65706058221 wrote a review Yesterday

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Toronto - Entebbe

International

Worst experience I've ever had with an airline

I just returned from a trip from Toronto to Uganda. I fly multiple times a year, and this was my first and last time flying with Kenya Airways. On my way to Africa they opened my luggage and went inside all of my travel cubes and toiletries, leaving all containers and pockets opened. As a result, my shampoo and conditioner went all over my stuff, including my medication. It's been 4 weeks, multiple emails and phone calls and nobody has been able to provide me with an answer or any type of compensation for this. Their customer service is absolutely awful. I fly to Africa regularly and will never fly with this company again. Save yourself a headache and book with another airline. As other comments have mentioned, they will also change your fly time constantly.…

Date of travel: November 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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OntarioBecky wrote a review Yesterday

Ontario190 contributions100 helpful votes

Toronto - Cape Town Central

International

Never fly Kenya airlines

Never if your life depends on it fly with Kenya Air. Old planes still with ashtrays. Connection from Heathrow to Nairobi two hours delayed but we were assured by the crew on that leg that the flight to Cape Town would wait for us. That Kenya Airways would monitor the flight; know it was delayed and have someone meeting us at the gate and taking us through to the connection. First lie. Second lie was that the connecting flight would be aware of the delay and wait. The gate closed five minutes before about twenty of us arrived. We were refused entry to the plane which was still sitting on the tarmac - although we were told it had left. We could see it.…

Date of travel: December 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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itten2018 wrote a review 1 Dec

Hondrich, Switzerland35 contributions32 helpful votes

Paris - Zanzibar Island

International

Not the pride of Africa, but the shadow of Africa

As a Flying Blue Silver member, this is the second time we have flown Business Class with Kenya Airways. Last year in 2023 everything went smoothly and we were satisfied with the airline. This year 2024, Kenya Airways first postponed our flight from Paris to Nairobi by half a day. Instead of 8:30 pm to 11:00 am This was ok as they gave us about 3 weeks notice. Nevertheless, in our case we had to book a hotel in Paris. During our trip, Kenya Airways then canceled our connecting flight from Nairobi to Zanzibar. This resulted in a transit time of 10 hours through the night in Nairobi. Instead of organizing everything for the passengers, they wanted us to fill out an e-visa for Kenya on our own so that we could get to a hotel. It was already close to midnight and we were just tired and the program for the visa application kept throwing us out. After an hour, we abandoned the exercise and spent the night at the airport. Kenya Airways has been canceling their flights a lot lately and the way they handle this is not at all professional. The inflight product and crew are friendly and professional. But what is with the management and operation is more than sad and unacceptable. We didn't even get any compensation and or a sincere apology.…

Date of travel: November 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Jacqueline E wrote a review Nov 2024

1 contribution

Newark - Nairobi

International

KQ Pride of Africa

Great service with polite and attentive staff, clean cabin with tasty meals. I enjoyed the flight and will fly KQ again.

Date of travel: October 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Global41435711249 wrote a review Nov 2024

2 contributions

Mombasa - Nairobi

Domestic

Pure fraud

We decided not to take our first flight from Nairobi to mombasa. We looked on the kenya airways website on how to notify of our absence or cancel our flight, but were told we could only cancel our full round trip or nothing at all, so we did not cancel. When we showed up for our return flight from Mombasa, we were told that our return tickets had been canceled without notification because we did not cancel our first flight (read above: not an actual option), that the flight was full, and that if we wanted a new flight we would be charged the cost of the new flight plus a change fee. We cut our losses and booked with a new airline. To sum up: 1. Kenya airways lied to us about their no-show policy, 2. Cancelled our reservation without telling us (we asked, and this is their deliberate policy), 3. Tried to gouge us for even more money. Thieves. Fraud. Stay away.…

Date of travel: November 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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