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Kenya Airways

3,406 reviews
Headquarters: Airport North Road, PO Box 19002 – 00501, Nairobi Kenya 00501
Overview
3.03,406 reviews
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About Kenya Airways

Airline Alliance

SkyTeam
Headquarters: Airport North Road, PO Box 19002 – 00501, Nairobi Kenya 00501

Airline Summary

Nairobi-based Kenya Airways (KQ) is the country's flag carrier. A member of the SkyTeam alliance, the airline flies non-stop to more than 55 destinations. These include four domestic destinations, as well as cities elsewhere in Africa, and airports in Asia, the Middle East and Europe. Its fleet consists of aircraft configured with two cabins: Business Premier World and Economy Class. Kenya Airways' hub is located at Nairobi's Jomo Kenyatta International Airport (NBO). Business Class passengers have access to the airline's Simba Lounge at NBO, while elite members of its frequent flier program can use the airline's JV Lounge at NBO.
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Yusuf E wrote a review 17 Feb
Johannesburg, South Africa7 contributions8 helpful votes
Johannesburg - Zanzibar Island
Africa
Worst experience ever! Travelled with my wife and 3 kids (all under 5 years of age). We had numerous delays and cancelations. We had to spend the night in the airport of Nairobi without access to any accommodation or an airport lounge. We arrived at our destination 1 day later and our luggage arrived 3 days later! Our 1 stroller arrived 2 weeks thereafter at home. Kenya is refusing to compensate us for the accommodation. They don't really care about what we went through as long as they made their money. I would not recommend to anyone. Poor service overall. Poor customer service. Lack of accountability.
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Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Brenda M wrote a review 11 Feb
1 contribution3 helpful votes
New York City - Nairobi
International
Would rate them a Zero, but at least we didn't crash and die. Fly US to Nairobi yearly. Kenya Air has been the worst flight service and plane I’ve been on for international travel. No in-flight internet, plane is overly loud, ancient seat TV that barely works, rude and arrogant staff, disgusting bathrooms that were not maintained during flights, including toilet paper not being replaced the last 8 hours of the flight, the tiny sized meals meant for 6 yr olds was fine with me because the food was so gross. Water serving was approx 2-3oz - a blessing cause, trust me, you don’t want to have to use their bathrooms.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Jill S wrote a review 11 Feb
46 contributions8 helpful votes
London - Nairobi
International
Great flight. Punctual. Very friendly and efficient staff. Good food. Nothing to dislike. Would definitely use again.
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mobile27467259973 wrote a review 10 Feb
Dresden, Germany2 contributions
Nairobi - Amsterdam
International
There was only one kind guy on the plane who was helpful and smiled a bit. So unfriendly and arrogant we felt really bad for the whole 9 hours. That’s crazy course the mainland people can be so kind… Never again
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Everlyne L wrote a review 9 Feb
1 contribution1 helpful vote
Nairobi - London
International
Horrendous service! They left my luggage in Nairobi and have not sent it back 3 days counting. They do not respond to any emails or on their social media pages. DO NOT USE THIS AIRLINE!
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Everlyne L wrote a tip 9 Feb
"Use another airline. Not this one. "
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Anders P P wrote a tip 8 Feb
"Handles issues somehow OK"
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Margaret G wrote a tip 5 Feb
"Just don't fly with this airline."
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Justin L wrote a tip 4 Feb
"Don't use them"
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Joseph N M wrote a tip 1 Feb
"i am a kenyan but this is an airline to avoid . Terrible on time record. 50 % of time i used them flights were late "
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Round TripOne-wayMulti-city
Depart
Wed, 06/03
Return
Wed, 13/03
Travellers
1, Economy