We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

KLM Royal Dutch Airlines


11,806 Reviews
Headquarters: Amsterdamseweg 55, 1182 GP, Amstelveen The Netherlands +31-20-474-7747 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

11,806 Reviews from our TripAdvisor Community

Write a Review

11,806 reviews from our community

Filter reviews by popular destinations:
All reviews Amsterdam Sao Paulo Buenos Aires London Bangkok Rio de Janeiro Rome Manchester New York City Los Angeles Madrid Paris Kuala Lumpur Denpasar Johannesburg
Traveller rating
Cabin
  • (4,438)
  • (0)
  • (889)
  • (0)
Route
  • (3,427)
  • (1,764)
  • (57)
  • (31)
  • (29)
  • More
Language
  • More
Showing 5,330: English reviews
Gouda, The Netherlands
Level 6 Contributor
82 reviews
12 helpful votes
Reviewed yesterday
NEW
via mobile

For our holiday we booked a trip to Italy. We where flown by KLM and it was a good flight. Good flight attendants. Nice snack and drink. After a short delay we arrived and had a smooth touchdown .

Europe Economy Amsterdam - Venice
Helpful?
Thank Kees K
Cape Town
Level 6 Contributor
126 reviews
70 helpful votes
Reviewed yesterday
NEW

I have flown KLM business class 8 times this year. Up to this last flight, I have found their service and food quality to be excellent. I was really surprised as this was a flight from their main hub and one would expect this is where they have the most control over their food quality. The service was appalling, I...

More 
International Business Class Amsterdam - Cape Town Central

Helpful?
Thank JKfromSA
Telford, United Kingdom
Level 6 Contributor
203 reviews
87 helpful votes
Reviewed yesterday
NEW

We had a short flight from Singapore to Bali flying business class. The seats were their World business class seats. They were very comfortable and the widest business class seat we had sat in. We had a menu with two choices for a main course and no choice for starter and dessert. All drinks were served in crystal glasses and...

More 
Asia Business Class Singapore - Denpasar

Helpful?
Thank Emma G
Leicester
Level 3 Contributor
13 reviews
6 helpful votes
Reviewed 2 days ago
NEW
via mobile

We flew business class from Heathrow to Amsterdam then a connection, business class to Aruba. Everything went very smoothly from Heathrow to Amsterdam, apart from a weather delay but flight attendants kept us updated on our connection and assured us that we could make our connection, which we did. The next leg, Amsterdam to Aruba was good. Good food, service...

More 
International Business Class London - Aruba

Helpful?
Thank loobylooLeicester
The Hague, The Netherlands
Level 6 Contributor
176 reviews
56 helpful votes
Reviewed 2 days ago
NEW

We booked KLM over other companies such as Transavia because of the flight time convenience. We booked seats in front row, just after the business class. Checkin was ok at Schiphol, more chaotic for the return flight in Nice. Service on board was friendly . Do not expect more than a small sandwich or pastry, but it was ok for...

More 
Europe Economy Amsterdam - Nice

Helpful?
Thank TerryThor
Egg Harbor City, New Jersey
Level 5 Contributor
61 reviews
10 helpful votes
Reviewed 2 days ago
NEW

Well, we were in the seats that sit in front of the lavatories. Big mistake , the legroom is nil! There are no room for your legs, there are metal boxes in the way and you can only stretch out 1 leg at a time. The tvs were just awful and the screen was so dark , you could barely...

More 
International Economy Amsterdam - New York City

Helpful?
Thank louise q
Krakow, Poland
Level 6 Contributor
975 reviews
172 helpful votes
Reviewed 2 days ago
NEW
via mobile

We have flown with KLM from Istanbul to Cracow with a stopover in Amsterdam. Both flights were served with rather old 737s with no power outlets, no personal entertainment or even small screen showing flight path. Food was very basic and rather to forget. Fortunately, there was an alcohol. Staff was friendly and helpful. All in all, KLM on short,...

More 
Europe Economy Istanbul - Krakow

Helpful?
Thank Mr_Nobody_1979
Sao Paulo, SP
Level 1 Contributor
4 reviews
3 helpful votes
Reviewed 2 days ago
NEW

A nice and easy flight. The on board service was efficient and attendants were polite all the flight... it was the best for me. The lunch was reasonable, and could be better.

International Business Class Amsterdam - Sao Paulo
Helpful?
Thank Gustavo P
Manchester, United Kingdom
Level 6 Contributor
1,737 reviews
367 helpful votes
Reviewed 3 days ago
NEW

No problems at all. The flight was full and delayed take off for an unknown reason though it was mentioned that they "were still loading baggage" 10 mins after take-off time. However, flight schedules are padded out now with around 20-25 mins so although we left 20 mins late, we arrived "on time".

Europe Economy Manchester - Amsterdam
Helpful?
Thank david n
More ▾
Braine-l'Alleud, Belgium
Level 3 Contributor
20 reviews
6 helpful votes
Reviewed 3 days ago
NEW

My girlfriend and I just got home from a return Amsterdam-KL flight. I love flying and do it regularly so I was shoked as for the first time everything went wrong. First in Amsterdam we were told the flight was overbooked and that we would lose a day's vacation waiting for the next flight. It took a very long and...

More 
International Economy Amsterdam - Kuala Lumpur

Helpful?
Thank Loic J
No reviews match your filter preferences. Remove a filter or to read reviews.
See travel tips for airlines
“Do not book if you weigh over 100 pounds or are more than 5 foot tall. NO ROOM!”
louiseq204, 21 Sep 2017 | Read review
“just don't”
loicj276, 20 Sep 2017 | Read review
“Relax and enjoy!”
MariannedJ2013, 20 Sep 2017 | Read review
“Take your own food on board as the only worthwhile items served on this flight are the bread rolls and bottled water.”
Ganda_Jens, 19 Sep 2017 | Read review
“Remember to make sure your seat selecting is the way you booked it.”
JSNielsen1969, 19 Sep 2017 | Read review
Show next 5 travel tips 5 of 10
About KLM Royal Dutch Airlines
The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). A member of the SkyTeam alliance, KLM flies non-stop to about 130 destinations in about 70 countries. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort Class and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

1,696 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1696)
Viewed
Food and Drink (99)
Viewed
View from Window (210)
Viewed
Seat (32)
Viewed
View from window (33)
Viewed
Onboard features (12)
Viewed
Food and Drink (224)
Viewed
Cabin (128)
Viewed
Seat (89)
Viewed
Airline Lounge (52)
Viewed
Airport (292)
Viewed
Onboard Feature (93)
Viewed
Airline Lounge (18)
Viewed
Cabin (13)
Viewed
Airport (5)
Viewed
Our fleet (20)
Viewed
Other (376)