KLM Royal Dutch Airlines
Overview
3.534,167 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About KLM Royal Dutch Airlines
Airline Alliance
SkyTeamHeadquarters: Amsterdamseweg 55, Amstelveen The Netherlands 1182 GP
Airline Summary
The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). As a member of the SkyTeam alliance, KLM currently serves 163 destinations worldwide, of which 76 are intercontinental and 87 European. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats. Thanks to its efficient network, its modern fleet and many economical measures, KLM's performance in terms of fuel efficiency is one of the best in Europe.
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Popular mentions
Vancouver - Amsterdam
International
Sukhi from Vancouver International Airport was absolutely fantastic. She was kind and friendly and helped myself and new husband with seating on our honeymoon! The flight itself was great as well. 10/10 and will definitely recommend to friends and family! Thanks again Sukhi!!!
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Helsinki - Catania
Europe
The airlines cancelled the flights 6 days before the departure without any arrangement for alternative flights. They suggested me to rebook the flights which are double/tripe the price without any compensation. I requested refund. After they approved my refund application. They put the flight which was cancelled before back to the schedule on the same day, of course with the increasing price. This seems like a scam to me when the airlines provides zero support for replacing the cancelled flight, and put the flight back to make customer pay more.…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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+1
Vancouver - Amsterdam
International
I booked a flight for myself and my wife in premium economy a month before the departure through Delta (code share) but was unable to choose seats on the YVR-AMS leg. The map was given as unavailable. I thought I would wait a few days and try to get seats again. No luck. Delta was unable to help - they couldn't see a seat map either but on a later call said they would send an error report. The KLM customer service rep with whom I spoke gave me the same story - no seat selection until check in 30 hours before departure. Another rep on a chat gave me the absurd story that this was a policy to make sure that there were seats available on check in. It is now three days before departure and we still have no seat assignments. I've been flying for 60 years and have logged well over a million miles on various airlines. I've never before encountered this. My last flight on KLM!…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Bangkok - Amsterdam
International
KLM moved my return up a day, so I lost a nonrefundable hotel night. Then KLM cancelled the flight and switched me to Emirates leaving at a different time, with a 10 hour layover, similar with the return. KLM offered the "cancel" option, which I did cancel with its assurance of a refund in 3-6 months. It is now 7 months and it still says to be patient!!! (I did rebook on SWISS and it runs like a clock.) But I am still 'ticked' off at KLM.…
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Bangkok - Leeds
International
We just got back from travelling with KLM to Bangkok from Leeds Bradford and I really wanted to share how great the experience was. We use Business Class for long haul flights once a year and have travelled with several different airlines - Etihad, Qatar, Emirates, Virgin, BA - and we were interested to see how KLM measured up, particularly to the Middle Eastern airlines who tend to win the awards. Our experience was really really good. All our 4 flights were on time or early, the comfort of the seats and cabin was very good and the food and entertainment was also impressive. The cabin crew genuinely were the icing on the cake though. They cannot do enough for you, they are friendly whilst remaining professional, they are discreet but always there when you need something and they all work well as a team which is evident. We accidentally left an item of value at the departure gate on the way out and they really helped us on both legs to be reunited with it when we came back through Schiphol. The pilot contacted the ground crew for us and they helped us with detailed instructions on what to do once we got off, ensured we were first off to give us the best chance of getting there on time before the office closed. The chief purser was most disappointed that he couldn't actually get the item to the plane doors for us but this was understandably due to security. Overall, I would highly recommend KLM for their value for money, attention to detail and quality of service but most of all for their friendliness which makes the journey just that bit nicer.…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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