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KLM Royal Dutch Airlines


18,684 reviews
Headquarters: Amsterdamseweg 55, 1182 GP, Amstelveen The Netherlands 011 31 20 474 7747 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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18,684 Reviews from our TripAdvisor Community

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18,684 reviews from our community

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Showing 8,865: English reviews
Ayr, United Kingdom
Level 6 Contributor
531 reviews
171 helpful votes
Reviewed yesterday
NEW

Flight was very busy, and was slightly late departing. Good selection of snacks on board and the crew were very good.

Europe Economy Glasgow - Amsterdam
Helpful?
Thank michieg121
Ayr, United Kingdom
Level 6 Contributor
531 reviews
171 helpful votes
Reviewed yesterday
NEW

Good flight back, departed slightly late due to tower delay at Schipol, but made up time and arrived on schedule. Nice staff that were friendly and helpful.

Europe Economy Amsterdam - Glasgow
Helpful?
Thank michieg121
Ayr, United Kingdom
Level 6 Contributor
531 reviews
171 helpful votes
Reviewed yesterday
NEW

Impressive airport with excellent check in facilities. Flight arrived and departed on time, and the staff were good throughout the flight

Europe Economy Munich - Amsterdam
Helpful?
Thank michieg121
Ayr, United Kingdom
Level 6 Contributor
531 reviews
171 helpful votes
Reviewed yesterday
NEW

Good flight with friendly crew and good service. Would definitely travel with them again. Flight left and arrived on time.

Europe Economy Glasgow - Amsterdam
Helpful?
Thank michieg121
Level 4 Contributor
22 reviews
4 helpful votes
Reviewed yesterday
NEW
via mobile

Very friendly and efficient service. I took 2 flights with KLM and they were pleasant enough. Both flights I got fed as well which was a nice surprise. They weren’t like a ‘supreme’ service but definitely a lot better than other companies I have flown with.

Europe Economy Newcastle upon Tyne - Stockholm
Helpful?
Thank Mel H
New York
Level 6 Contributor
352 reviews
125 helpful votes
Reviewed yesterday
NEW

KLM airline is just awful. They cancelled flights for months without informing passengers about details of suspension of service or when they would be resumed after the hurricane last summer. Then they disallow ticket changes. They also put the worst (old and run down) aircraft on their Caribbean routes, despite it being a long haul flight. The flight attendants make...

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International Business Class St Martin / St Maarten - Amsterdam

Helpful?
Thank Peter R
Wuxi, China
Level 5 Contributor
52 reviews
25 helpful votes
Reviewed 2 days ago
NEW

I frequently travel between Shanghai and London with a layover in Amsterdam. I have taken daytime and night time flights and never had any issues. The aircraft are always clean and the staff always helpful and polite. KLM are my preferred airline for the UK-China route

International Economy Shanghai - London
Helpful?
Thank Pete D
Western Springs, Illinois
Level 2 Contributor
8 reviews
Reviewed 2 days ago
NEW

A reasonably comfortable ride, good food selections and great service. The flight attendants did their jobs efficiently allowing for more quiet/sleeping time. Had to check bags; service was quick and pleasant.

International Economy Chicago - Amsterdam
Helpful?
Thank nowElizabeth
Largs, United Kingdom
Level 1 Contributor
4 reviews
Reviewed 2 days ago
NEW
via mobile

Have been using KLM for years when traveling to Amsterdam. Recently travelled to Amsterdam for Roger Waters concert before the flight I purchased the baggage option for 1 off my bags to be placed in the hold for both flights . Once at the airport on both occasions I was given the baggage check in for free as the flight...

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Europe Economy Glasgow - Amsterdam

Helpful?
Thank Mathew M
The Hague, The Netherlands
Level 6 Contributor
1,802 reviews
833 helpful votes
Reviewed 2 days ago
NEW

Nice to sit in the front in the Dreamliner when flying home from Muscat via Dubai. Good new skewed configuration type business seats - appear rather flimsy but comfortable. Staff as always uniquely personal and welcoming, catering fabulous.

International Business Class Dubai - Amsterdam
Helpful?
Thank Hermes_NL
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See travel tips for airlines
“great airline highly recomended”
64shay, 20 Jul 2018 | Read review
“always try to sitt away from the bathrooms. Otherwise, too many people hanging out near your seat and Too much noise from the flushing.”
BetuliaEriksson, 19 Jul 2018 | Read review
“Just enjoy”
PatD534, 19 Jul 2018 | Read review
“If you are travelling that route and you are not in a rush, try Emirates or South African Ailines”
abdulkk, 19 Jul 2018 | Read review
“If you know you're going, book as soon as you can. All four legs of this flight were full, and I hear it's always like that to JRO.”
johnhY9886NS, 18 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About KLM Royal Dutch Airlines
The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). As a member of the SkyTeam alliance, KLM currently serves 163 destinations worldwide, of which 76 are intercontinental and 87 European. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats. Thanks to its efficient network, its modern fleet and many economical measures, KLM's performance in terms of fuel efficiency is one of the best in Europe.

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