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LOT Polish Airlines


3.5 of 5 stars
173 Reviews
Headquarters: Zwirki i Wigury 1, Warsaw 00-906 Poland +48-22-577-99-52 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 41
    Excellent
  • 67
    Very good
  • 34
    Average
  • 17
    Poor
  • 14
    Terrible
Premiun economy worth every penny

LOT is flying the Boeing 787 Dreamliner nonstop from JFK to Warsaw. The plane was beautiful and... read more

4 of 5 starsReviewed 1 week ago
fincantieri
,
New York City, New York
Rating summary
  • 3.5 of 5 stars
    Legroom
    4 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    3.5 of 5 stars
    Check-in and Boarding
  • 3 of 5 stars
    Food and Beverage
    3 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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173 Reviews from our TripAdvisor Community

Write a Review

173 reviews from our community

Date | Rating
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English first
Chicago
Level Contributor
53 reviews
13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I have flown a large number of airlines and rarely get the service provided by Lot. On all four legs of my trip..the service was excellent. Food choices were good , and attendants paid attention to every need. It reminded me of Pan Am service ..a long time ago.

International Business Class Chicago - Prague
Helpful?
Thank Gail M
Tallinn, Estonia
Level Contributor
63 reviews
23 helpful votes
5 of 5 stars Reviewed 1 week ago

Very comfortable seat and I'm a tall traveller. Service was a coffee and chocolate biscuit. Arrived late but crew advised me personally what gate my next flight was leaving from and moved me to a seat at the front of the plane. Very impressed by this. Made connection easily and again the seat was very comfortable.

Europe Economy Stockholm County - Warsaw
Helpful?
Thank BillyBigTime
New York City, New York
Level Contributor
26 reviews
15 helpful votes
4 of 5 stars Reviewed 1 week ago

LOT is flying the Boeing 787 Dreamliner nonstop from JFK to Warsaw. The plane was beautiful and the service was excellent. We were greeted with a glass of prosecco, a warm towel and snacks and drinks followed. Two full meals were also served. Beer, wine, whiskey, juices, soda, water and of course Polish vodka were included in the fare. The...

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International Premium Economy New York City - Warsaw

Helpful?
Thank fincantieri
1 of 5 stars Reviewed 1 week ago

If I could I would give zero stars! We use this airlines few times but after yesterday I would never ever use this airline again. Avoid using it, especially if you have a stop in Warsaw. They have tight connection like an hour or 55 min. So if your flight is delay in Chicago you would miss the next flight....

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International Economy Chicago - St. Petersburg

Helpful?
Thank Olesya S
Milan, Italy
Level Contributor
237 reviews
236 helpful votes
4 of 5 stars Reviewed 1 week ago

Lot has Bombardier planes that are new, modern and comfortable on short haul. The service is always good and that is something you get accustomed to in Poland. They provide only a chocolate bar on short haul and so there is nothing much in the way of inflight catering.

Domestic Economy Warsaw - Katowice
Helpful?
Thank Not Your B
1 review
1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

LOT is a decent long haul airline with brand new 787 jets but the short haul inter European flights are terrible. The planes are old, the service terrible and they are always late. I have flown multiple segments with them this year and every single flight I took was delayed. This is a low cost airline with traditional airline pricing.

Europe Economy Warsaw - London
Helpful?
1 Thank Martin H
Larnaka City, Cyprus
Level Contributor
41 reviews
10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very reliable airline, good prices, on time and safe. Gateway to other European cities from Cyprus as it usually travels very early morning. Recommended!

Europe Economy Larnaka City - Warsaw
Helpful?
Thank Yiotis77
Skierniewice, Poland
Level Contributor
10 reviews
2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Let me start with the fact, that I usually make some round trip on a business purposes and most of those flights are operated by LOT. These are short-hauls within Europe (all flights were either from or to Warsaw), mostly Economy class. As twice I had occasion to fly Economy Plus I'll put some notes about that in the end....

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Europe Economy Warsaw - Budapest

Helpful?
Thank Ister_pl
Saarbrucken, Germany
Level Contributor
21 reviews
3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Super, feel that it was decent value for the money and it fills a nice niche for people who want a bit extra, but can't justify the exorbitant costs of first class.

Europe Premium Economy Frankfurt - Lviv
Helpful?
Thank brian09067
Toronto, Canada
Level Contributor
16 reviews
9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I decided to fly LOT from Europe to Toronto because of the excellent prices offered in business class. The LOT lounge at Warsaw Airport is small but acceptable, with a good choice of snacks and refreshments. The flight on a 787 was very comfortable, given the 2-2-2 seating with good lie-flat beds. The meal was not very exciting, exccept the...

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International Business Class Warsaw - Toronto

Helpful?
Thank Luca_Giove
See travel tips for airlines
“Book early...seat assignments go early.”
 of 5 stars GailM771, 27 Jul 2016 | Read review
“If you book an economy class ticket, you can bid on unpurchased premium seats that are unsold prior to the flight.”
 of 5 stars fincantieri, 20 Jul 2016 | Read review
“Check if Premium Economy at some segments isn't cheaper than Economy”
 of 5 stars Ister_pl, 14 Jul 2016 | Read review
“Business class is terrific. Worth the price. I don't know how economy is.”
 of 5 stars jeanne809, 25 Jun 2016 | Read review
“Pick an aisle seat far forward in the cabin away from the bathrooms”
 of 5 stars Paris435805, 14 Jun 2016 | Read review
Show next 5 travel tips 5 of 10
About LOT Polish Airlines
The flag carrier of Poland, LOT Polish Airlines (LO) is headquartered in Warsaw. The airline flies to about 60 destinations, including eight within Poland. Other destinations include points across Europe, as well as cities in the Middle East, Asia and North America. Its fleet consists of aircraft with two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations. LOT is a member of the Star Alliance and has codesharing arrangements with more than 20 airlines. The airline's hub is located at Warsaw Chopin Airport (WAW).

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