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LOT Polish Airlines

3.5 of 5 bubbles
813 Reviews
Headquarters: Zwirki i Wigury 1, Warsaw 00-906 Poland +48-22-577-99-52 Website
Rating summary
  • 3.5 of 5 bubbles
    3.5 of 5 bubbles
    Seat Comfort
  • 3.5 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3 of 5 bubbles
    Food and Beverage
    2.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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813 Reviews from our TripAdvisor Community

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813 reviews from our community

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Showing 373: English reviews
Level Contributor
85 reviews
7 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW

I was positively surprised that the airline cares about such small details as Christmas wishes for every passenger written on a nice card (both in Polish and English). It made me smile and definitely happier for the whole journey. Cabin crew did a good job and I was satisfied from my flight in overall.

Europe Economy Copenhagen - Warsaw
Thank Klaudia S
Southampton, United Kingdom
Level Contributor
12 reviews
5 of 5 bubbles Reviewed 6 days ago NEW

Nice and always smiling and helpful crew, professional service, always on time regardless of weather conditions. I would say that they have the best pilots in the world. I have been travelling wih them for over 15 years now and I have never been disappointed. Definitely, you get LOT more for your money. I highly recommend.

Europe Economy London - Gdansk
Thank MalRoxby
Maalot Tarshikha, Israel
Level Contributor
17 reviews
6 helpful votes
2 of 5 bubbles Reviewed 6 days ago NEW

Inbound flight - they lost 2 our bags, the first one was delivered the day after arrival and the second 4 days later... in another city...insted of relaxing vacation - phone calls in order to find out what happens with our baggage and coordinating the deliveries. Outbound flight - one of our bags arrived with serious damage...we put attention to...

International Economy Tel Aviv - Madrid

Thank kisya12376
State College
Level Contributor
9 reviews
5 of 5 bubbles Reviewed 1 week ago NEW

The stewardess was very kind as she accommodated my big posture by offering an isle sit with an empty middle seat. Although the flight was scheduled for 10 hours only 9 hours of flying time was actually involved. Food was decent, Because of dream-liner's automatic dimming I was able to sleep for 3-hours with noise reducing headphones. The seats were...

International Economy Warsaw - Chicago

Thank Pawel G
Level Contributor
1,425 reviews
210 helpful votes
1 of 5 bubbles Reviewed 1 week ago NEW via mobile

I never thought that I will fly with a worst airline than the one I was thinking before, but never say never. From the start it became a pain. They had 40 check-in desks but only 6 where used the others where chatting and when asked the answer was very rude. No consideration for the clients. Same rude attitude at...

Europe Economy Warsaw - Tallinn

Thank thor2705
Warsaw, Poland
Level Contributor
62 reviews
18 helpful votes
4 of 5 bubbles Reviewed 1 week ago

I used them a lot of times. For short times they give us a nice chocolate and some refreshments. The airplanes are Embraer, which i particularly like because of the leg space. Always very punctual.

Europe Economy Warsaw - Vilnius
Thank Levi_Jonatas
Level Contributor
126 reviews
112 helpful votes
2 of 5 bubbles Reviewed 1 week ago

When flying to Poland we mostly choose LOT over Eurowings, as their Embraer Jets are very comfortable, quiet and mostly on time. However when a flight is cancelled, which happened to us twice in the last 6 months you will never see a single penny, nor compensation according to EU laws. Call centre won't rebook you and their so called...

Europe Economy Krakow - Dusseldorf

Thank londonmatDE
Temecula, California
Level Contributor
25 reviews
2 helpful votes
4 of 5 bubbles Reviewed 1 week ago

The airplanes used were all smaller, regional planes. The flights were all around an hour. The seats were comfortable and the service was equal to most major airlines. I would fly again if in the area.

Europe Business Class Budapest - Minsk
Thank Jeff N
Lukow, Poland
Level Contributor
39 reviews
5 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago

It's fine. Better than ryanair n wizzair. They offer us polish sweets n water/ tea/ coffee during a flight what was really nice. In general i do recomend LOT.

Europe Economy Warsaw - Madrid
Thank Miczka
Shoreline, Washington
Level Contributor
742 reviews
187 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

Crew was fast and efficient with good clear communiction and we got out of Tallin a few minutes late but still arrived to Warsaw a couple minutes early. The seats were comfy for airline seats but this was a regional jet. I would take LOT again certainly based on yhis experience and the price was good too. Make sure you...

Europe Economy Tallinn - Warsaw

Thank KweqSmanit
See travel tips for airlines
“bring your own food”
Zolcsii, 5 Apr 2017 | Read review
“book with german, they're cheaper and kinder”
karma370, 2 Apr 2017 | Read review
“Go experience it yourself and do not rely on some of these reviews because someone had a bad day.”
laroses163, 21 Mar 2017 | Read review
“Take advantage of their super saver but non-refundable rates in case of confirmed travel plans. book early.”
dvrahul, 16 Mar 2017 | Read review
“The security check is getting longer and longer so give yourself some time. Don't leave things to the last minute.”
janjuliuszk, 5 Mar 2017 | Read review
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About LOT Polish Airlines
The flag carrier of Poland, LOT Polish Airlines (LO) is headquartered in Warsaw. The airline flies to about 60 destinations, including eight within Poland. Other destinations include points across Europe, as well as cities in the Middle East, Asia and North America. Its fleet consists of aircraft with two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations. LOT is a member of the Star Alliance and has codesharing arrangements with more than 20 airlines. The airline's hub is located at Warsaw Chopin Airport (WAW).

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