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LOT Polish Airlines


1,984 Reviews
Headquarters: Zwirki i Wigury 1, Warsaw 00-906 Poland +48-22-577-99-52 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,984 Reviews from our TripAdvisor Community

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1,984 reviews from our community

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Showing 931: English reviews
Pobiedziska, Poland
2 reviews
Reviewed yesterday
NEW

Quick and pleasant flight. Very comfortable. Price was good. But trip was much shorter than going by bus.

Europe Economy Warsaw - Riga
Helpful?
Thank MaurycyPobiedziska
Warsaw, Poland
Level 6 Contributor
220 reviews
57 helpful votes
Reviewed yesterday
NEW

On few european routes LOT uses the jets from Nordica Estonian airline. The captain on my flight back home was not enough experienced to inform the passengers on the interesting places we could see from the window. I have noticed the time, when interesting information were coming from the cokpits are gone. At the present time the flight attendants and...

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Europe Economy Warsaw - Odessa

Helpful?
Thank LechBK
Bad Honnef, Germany
Level 6 Contributor
151 reviews
83 helpful votes
Reviewed yesterday
NEW

'Nothing to write home about' and no complains. A real average experience. I was astonished when pre-trip, a few days ago the call-center (with a polish number) tried to call me on my mobile and finally told me, my flkight was leaving DUS 5 minutes later - at the end it was 45 minutes. What an effort, with definitely high...

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Europe Economy Dusseldorf - Warsaw

Helpful?
Thank Winfried2
Cleveland, Ohio
2 reviews
Reviewed 2 days ago
NEW

We were in premium but upgraded to business. Everyone we encountered from the Airport staff to the Flight crew were service oriented and did what they could to make everyone comfortable. On our way home we were upgraded to First class....no words .....excellent and so much fun. We highly recommend this airline.

International Premium Economy Warsaw - Chicago
Helpful?
Thank SandersSherry
Level 4 Contributor
39 reviews
13 helpful votes
Reviewed 2 days ago
NEW

Nothing particularly good nor bad about Polish LOT airlines. They do have personal televisions with a pretty fair selection of movies, tv shows, etc. I took LOT there & back and on the way there they gave us free earphones. On the way back, I did deal with a semi unfriendly staff member. The food was not too bad. Leg...

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International Economy New York City - Warsaw

Helpful?
Thank Kennedy B
Shoham, Israel
Level 6 Contributor
120 reviews
77 helpful votes
Reviewed 3 days ago
NEW

Clean airplane, good condition, comfortable seats, staff is kind, no entertainment during the flight and no food is served. You can buy some sandwiches, soft drink or tea & coffee or just drink water and a chocolate coated waffle for free.

International Economy Lublin - Tel Aviv
Helpful?
Thank Danny972
Suhr, Switzerland
Level 5 Contributor
92 reviews
13 helpful votes
Reviewed 3 days ago
NEW

I had a good fly with LOT. Friendly staff on board let me feel welcome. If you had the need to get some food you could sale some snack.

Europe Economy Zurich - Warsaw
Helpful?
Thank dnlion
Modiin, Israel
Level 6 Contributor
96 reviews
38 helpful votes
Reviewed 3 days ago
NEW

Generally a good airline. However, since this is not a charter airline, I expected a meal on a three and a half hour flight. The stewardesses came around selling sandwiches.

International Economy Tel Aviv - Warsaw
Helpful?
Thank Gary T
Rehovot, Israel
Level 3 Contributor
22 reviews
2 helpful votes
Reviewed 4 days ago
NEW

There was a technical problem. Flight planned to 05:00 am was cancelled after about 4 hours. Than we were promised after hours of waiting - flight to 18:00. Cancelled again ,eventually got another flight with connection , lost 1 more night and arrived more then 24 hours later than planned.

International Economy Tel Aviv - Warsaw
Helpful?
Thank Gideon B
Vilnius, Lithuania
Level 3 Contributor
15 reviews
4 helpful votes
Reviewed 1 week ago
NEW

I've chosed the flight with Lot for the price of the ticket - it was acceptable. The other reason for choosing Lot - not early depart from Vilnius and Tel Aviv. And the third = short enough duration for flight change in Warszaw. So the flight was comfortablr - no delay, no problems with web check-in, etc.

International Economy Vilnius - Tel Aviv
Helpful?
Thank BRONIUS S
See travel tips for airlines
“The best flights are experienced with LOT on 787 Dreamliners.”
LechBK, 26 Apr 2018 | Read review
“Bring food with you.”
109garyt, 24 Apr 2018 | Read review
“They try hard and do OK”
Glick2013, 19 Apr 2018 | Read review
“I usually request a window seat since unexpected views are always a possibility.”
267AndreaC267, 11 Apr 2018 | Read review
“book seats ahead if possible”
vivihill, 9 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About LOT Polish Airlines
The flag carrier of Poland, LOT Polish Airlines (LO) is headquartered in Warsaw. The airline flies to about 60 destinations, including eight within Poland. Other destinations include points across Europe, as well as cities in the Middle East, Asia and North America. Its fleet consists of aircraft with two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations. LOT is a member of the Star Alliance and has codesharing arrangements with more than 20 airlines. The airline's hub is located at Warsaw Chopin Airport (WAW).
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