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Lufthansa


18,101 Reviews
Headquarters: Von-Gablenz- Strasse 2-6, 50679 Cologne, North Rhine-Westphalia Germany +49-69-86-799-799 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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18,101 Reviews from our TripAdvisor Community

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18,101 reviews from our community

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Showing 8,078: English reviews
2 reviews
Reviewed yesterday
NEW

I fly with this airline frequently, however this one time our luggage didn't arrive with us. Which is a BIG bummer. It set back our very short holiday. And because our luggage didn't arrive with us, it had to go through extra and lengthy security before it was released to us. Our holiday was only 3 days and our first...

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Europe Economy Athens - Barcelona

Helpful?
Thank Gerhard F
Davenport, Florida
Level 6 Contributor
200 reviews
67 helpful votes
Reviewed yesterday
NEW

The flight was good - smooth weather. It left on time and got into FRA a little early. The crew were very professional. The food was a bit better than expected. Liked the wine and beer with the meal. We didn't sleep well even though we tried pillows etc. The people at FRA were very helpful.

International Economy Orlando - Frankfurt
Helpful?
Thank HappyBlueDragon
Level 3 Contributor
12 reviews
Reviewed yesterday
NEW

The flight was great. Stewards were really kind, baggage was arrived in a very little time, no problem with hand baggage, flight were on time, indications on APP were clear and on time.

Europe Economy Milan - Gdansk
Helpful?
Thank Valentina T
Bucharest, Romania
Level 3 Contributor
6 reviews
1 helpful vote
Reviewed yesterday
NEW

it was a decent flight, seats ok, enough space for legs, food and drinks not too bad, clean, decent price

Europe Premium Economy Bucharest - Malaga
Helpful?
Thank Anca-Beatrice
Pickering
Level 5 Contributor
65 reviews
38 helpful votes
Reviewed yesterday
NEW

I'm a Star Alliance gold member and was treated like royalty on the way out. Completely different experience on the way back. Ticket informed not to include status benefits even though I had been informed it did and charged airport price for return of my bag and no negotiation on charging me the lower online price although a genuine error...

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Europe Economy Manchester - Frankfurt

Helpful?
Thank lancashirelass002
Melrose, United Kingdom
Level 3 Contributor
22 reviews
8 helpful votes
Reviewed yesterday
NEW
via mobile

Flew to Hong Kong for sevens and a family trip. First time I have flown Lufthansa and would not be the last. I’m 6 foot 2 and premium economy is a big help with lots of extra room without business class prices. Plane was a new Dreamliner. In flight entertainment system was excellent and loved cameras on underside of plane...

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International Premium Economy Edinburgh - Hong Kong

Helpful?
Thank BowdenLad
alicante
Level 4 Contributor
49 reviews
10 helpful votes
Reviewed yesterday
NEW
via mobile

Flew from Prague to Frankfurt to change to plane for Valencia, unfortunately plane was late landing and missed connecting flight , we tried to get information but the ground staff were so rude told us no time to help us as they were busy , eventually given tickets for next plane 5hr wait and 10 euro voucher , the delay...

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Europe Economy Prague - Valencia

Helpful?
Thank geoffAlicante
Level 6 Contributor
221 reviews
59 helpful votes
Reviewed yesterday
NEW

This is an excellent airline. I heartily recommend it. It is efficient, comfortable and personal. I am always pleased to fly this great airline, and I look forward to my next trip.

Europe Economy Munich - Basel
Helpful?
Thank Eurotraveler110
Edmonds, Washington
Level 6 Contributor
119 reviews
50 helpful votes
Reviewed yesterday
NEW

We fly with Lufthansa often and were very disappointed in flight from SEA to Athens. Started out 1 hour fifteen minutes late and connecting flight Athens. No one likes arriving four hours late.

International Business Class Seattle - Athens
Helpful?
Thank lgatlin
Zagreb, Croatia
Level 6 Contributor
76 reviews
12 helpful votes
Reviewed yesterday
NEW
via mobile

Very nice plane and great service on board. Relatively new plane and comfortable seats. Good food and on flight entertainment

International Economy Frankfurt - Washington DC
Helpful?
Thank Igor K
See travel tips for airlines
“buy tickets early if possible, choose good seats, you will have a nice flight”
Anca-Beatrice, 19 Apr 2018 | Read review
“Lufthansa has served me the worst meals ever on an airplane, and that was in business class. And they have not improved over the years.”
6Maroon6, 18 Apr 2018 | Read review
“Bring your own on-board entertainment.”
MarcRicart, 17 Apr 2018 | Read review
“They are trained in customer service.”
954GregS, 16 Apr 2018 | Read review
“Avoid Lufthansa if possible”
edhenry1954, 16 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About Lufthansa
The largest airline in Europe, Frankfurt-based Lufthansa (LH) flies non-stop to about 215 destinations. This includes 18 points within Germany, as well as 78 countries within Europe, Africa, Asia, Australia, the Middle East, North America, the Caribbean and South America. The airline's aircraft have a variety of one-cabin and four-cabin configurations that can include First Class, Business Class, Premium Economy Class and Economy Class. A member of the Star Alliance, Lufthansa also has codeshare agreements with five other airlines. Additionally, Lufthansa has a number of subsidiaries, including Austrian Airlines, Swiss International Air Lines, Air Dolomiti, Lufthansa CityLine and Germanwings. The airline has hubs at Frankfurt Airport (FRA) and Munich Airport (MUC).
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