SAS

Headquarters: Frösundaviks Allé 1, Stockholm Sweden 195 87

00 46 8 797 40 00

Website

3.510,941 reviews

Travellers' Choice 2018 Winner

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About SAS

Airline Alliance

Star Alliance

Airline Summary

Scandinavian Airlines (SK), or SAS, is the largest airline in Scandinavia and the flag carrier of Sweden, Norway and Denmark. The airline flies to about 100 destinations in Scandinavia, elsewhere in Europe, the Middle East, Asia and North America. The airline's fleet features several configurations. Within Europe, planes are configured with Economy Class, or SAS Go, and Premium Economy Class, or SAS Plus. Long-haul flights include SAS Business, or Business Class, SAS Go and SAS Plus. SAS is a member of the Star Alliance, and also has codeshare agreements with about 25 other airlines.

TilaK1 wrote a review Yesterday

Jakarta, Indonesia6 contributions

Düsseldorf - Los Angeles

International

The worst Airline and Service Forever!!!!!!!

It was the worst flights experience I’ve ever had in my life. It was quite long haul flight from Düsseldorf to LA and we upgraded our seats with an extra cost of 45 euro/each just to sit next to the Toilets and no extra legroom. It’s ridiculous that we have to pay that much just to sit where the toilets are. The flight from Düsseldorf to Copenhagen was delayed so instead 55 minutes transfer time shortened only to 15 Minutes that pushed us to ran from gate A to E which is at the other ends of the airport. They don’t give any good service and the steward/ess are so not polite at all! We’ve get only one bottle if water or Cola, 1 time meal, 1 time sandwich without options. If I need anything else then we need to pay extras! The alley space between seats only 30 cm so every time the steward/ess passed always hit my partner’s seat and they don’t even say sorry. We will definitely not flying with that airline anymore. I put a complained already since 2 months ago and they just replied today. It means that so many customers are complaining. It’s the worst flights experienced ever! FYI we paid the flights also not cheap cheap and if we knew it’s going to be that way I prefer to pay more extra to get better flight’s experience. By the way this was not our first long haul flights and we fly with few airlines already. Please rethink before you book a flight with SAS! The worst flight’s experience ever!!!!!…

Date of travel: September 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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thomas b wrote a review 9 Dec

1 contribution

Oslo - Harstad

Domestic

Sas - Never let them take care of your dog

This trip was not a good experience. They promised us refund on the AirPort. But when we complained on mail we never got it.

Date of travel: July 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Edyta S wrote a review 7 Dec

1 contribution

San Francisco - Warsaw

International

Separated from my young children

I have never had a worse experience with any airlines. Very long story short I was separated with my 2 kids (7 and 9 years old) and put in a far away seat AFTER I already had my seats assigned at check in. My kids sat alone-had to deal ALONE with turbulences, hot food etc etc… the flight was 12 hrs and I was beyond stressed out about any kind of emergency that might have occurred and I wouldn’t have been able to help them with ANYTHING!!! I contacted SAS multiple times about this situation-no response, complete ignorance. I will absolutely NEVER fly with this airline nor I will ever recommend to anyone. Horrible experience…

Date of travel: July 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Jody D wrote a review 7 Dec

1 contribution

London - Bergen

Europe

SAS does not stand for good service. Utterly hopeless.

Incredibly disappointed with SAS, which put a damper on an otherwise lovely holiday to Bergen. From rescheduling our flight, which added an extra 4 hours travelling time, self service kiosks that disconnect mid check-in, to losing our bag in Bergen, to not having any visible ground staff, running across the airport to get connecting flight on return and waiting 2 hours in Copenhagen on an unscheduled stop. Putting all this together, SAS, I am NOT impressed. If you paid your staff proper wages, ( what an engaging happy bunch of employees...NOT....are these agency because no one wants to work for you???) ensuring there are people on the ground to assisst when you have cocked up, and not expecting your passengers to huff it across an already busy airport to connect to a UK flight. Lets talk about ( this may sound petty) "complimentary" tea & coffee, but you charge for water????) We should have arrived at home around 6pm....we didnt get back home until 2:30am, tired and fed up. Will book with another airline next time, or go by ship...??…

Date of travel: December 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Sunshine16825701692 wrote a review 6 Dec

1 contribution

Stockholm - Toronto

International

Birgitte Head of SAS Cabin Crew

Hands down, the worst airline on so many levels. I walk with a cane, they made me stand for 20 minutes in queue (after asking the service desk for directions if I have a disability where to go), when I asked a passing SAS employee for a chair she replied with: DO I LOOK LIKE I HAVE A CHAIR?!!! Then walked off. Who heard? Everyone, including the staff behind the counter. Did they do anything? Nope. They were a bit shocked that I was flying business class at every security check and stop and didn't hide it. Once on the plane, everything was fine until I was going to the bathroom. Now, business does not have it's own bathroom and we have to go to economy. I was making my way back and there was the longest line (there are 4 bathrooms) that was all the way to the middle of the plane and when you gotta go, you gotta go. When you've injured your back, that is even more imperative as your knee and bladder nerve are incredibly close and effect each other. So, I try not to panic, waddle to the front of the plane and ask the cabin crew behind the curtain if I can use the bathroom. Note, she does not see the cane as it is behind the curtain. An older woman was the head of cabin crew was the one that "replied" to me. She says, oh, you're NOT first class so you need to go to economy. I open my mouth and before a word comes out she starts yelling: YOU ARE NOT FIRST CLASS! YOU NEED TO GO TO ECONOMY!!! She then does this twirling around herself thing that I have not seen before where she does a turn while yelling above sentence, then twirls again repeating the same thing over and over. I was just shocked at this point. She was so loud, everyone could hear her. I go back to me seat with my head confused. I compose myself and press the button for cabin crew. One came over and I said an older woman... And she cut me off, I can't tell you about anyone. Well I think you can since... No, I can't give you the name of any passenger. I wasn't inquiring about a passenger (why would I?). I was trying to ask about one of your colleagues. She's an older woman... She cut me off for the millionth time, starting wagging her finger at me and said: Shame on you for calling her older! It's not like your younger! For the record: I'm 40 years old and the older woman was somewhere in her mid-60's. I reply with well, isn't she the eldest amongst you? Ohh well that is true... What is her name? Mumbles. Excuse me, speak louder. More mumbling. Spell her name. She spelt it, turns out it was nothing like the mumbling sounds she made. I said thank you and she had a worried look on her face. Her name was Birgitte. Five minutes later, guess who showed up and said, you asked for me and wanted to speak to me? No, I didn't. Well, my colleague says you asked about my name and just so you know (she then rests her hand of my shoulder) and says YOU WEREN'T allowed in the FIRST CLASS bathroom! She starts tapping my shoulder with every word she spoke. Ma'am, you had no right to yell at me. BUT YOU WEREN'T ALLOWED IN THE FIRST CLASS BATHROOM!!! And? Can't you speak it instead of yelling it like right now? And stop touching me please. She removes her hand leaves in a huff saying the same sentence over and over. She then comes back with her colleague, stands at the curtains and stares at me, speaking to each other and then raising their eyebrows at me. We finally land. Now, I am a slow walker so everyone in front of me had disembarked from the plane and I was still waddling down. Who was at the end? Birgitte and her colleague. She finally sees the cane in all it's glory and freaks out, starts yelling for a man outside the plane to fetch a wheelchair (I had already pre-ordered one and they can't come on the plane so this was all theatrics and guilt). I eventually make my way out of the plane and they are staring at me with the guilt of a mother abandoning her own child and says thank you for coming! Don't go on SAS people, save yourself the pain. By the way, I did eventually get to the bathroom in economy, everyone helped me out and let me go in first with no accidents either so that at least was one victory. I made several complaints but not only have they been ignored but customer support refused to give their names. SAS, always an unfortunate experience should be their new tag line. If anyone does come across Birgitte, do say hello to her for me, she'll remember.…

Date of travel: July 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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