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Jetstar Airways - Australia & New Zealand


8,522 reviews
Headquarters: PO Box 4713, Melbourne, Victoria 03001 Australia 011 61 3 9645 5999 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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8,522 Reviews from our TripAdvisor Community

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8,522 reviews from our community

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Showing 8,146: English reviews
Level 3 Contributor
11 reviews
2 helpful votes
Reviewed today
NEW

First Of All Jetstar Had Nothing With This Flight Being Bad The Passengers Did So I left my hotel early cause I wanted to check in early for my for Jetstar flight back to Australia I checked in then went to the lounge then went to the gate to see That this will a full flight. So I got on...

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International Economy Honolulu - Sydney

Helpful?
Thank Harrison T
Level 2 Contributor
5 reviews
4 helpful votes
Reviewed yesterday
NEW

Honestly, Jetstar, once a great budget airline, are now getting up there in the world's worst airlines - One pities the customers flying to Northern Australia from Indonesia, be they families on holidays, tourists or on business - As no other airline is available, Jetstar place this 2H40m flight in the middle of the night for their passengers - Both...

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International Economy Denpasar - Darwin

Helpful?
Thank Mick P
Brisbane, Australia
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW

The flights and the services were alright. But we didn't get the food we ordered from Brisbane to Cairns, we got a pack of chips and a can of drink instead. Then, the other food we got were not good at all so over all very disappointed. I will never order their food again.

International Economy Brisbane - Tokyo
Helpful?
Thank Linly S
Darwin, Australia
2 reviews
Reviewed yesterday
NEW

I love that I can choose to sit anywhere on the plane. I like not having crappy food included in the price. The seats are very comfortable and wide enough for my larger size. These days it's so easy to manage your own entertainment that it's not necessary to have that included in the price either! We waited some time...

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Domestic Economy Darwin - Brisbane

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Thank Kylie M
Brisbane, Australia
Level 4 Contributor
12 reviews
3 helpful votes
Reviewed yesterday
NEW

It's nice to step aboard a flight and be greeting with a beautiful smiling flight attendant. However whilst I was greeted by a beautiful flight attendant, there was no smile - merely a guide to my seat on the left. The flight departed 15 mins late, and arrival into NTL also 15 mis late. In flight service was about what...

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Domestic Economy Brisbane - Newcastle

Helpful?
Thank janr33
Sydney
Level 6 Contributor
976 reviews
598 helpful votes
Reviewed yesterday
NEW

Airbus A330. Flight only just over 1 1/2 hours so seats fine. Configuration 3 x 3. Checkin online fine. Bag drop - horrendously long queues with only 4 then, after about a 20 minute wait, another staff member came on making it 5, counters that were serviced. Security fine as only a trickle of people getting past bag drop at...

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Domestic Economy Sydney - Hobart

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Thank westy54
Melbourne, Australia
Level 6 Contributor
126 reviews
29 helpful votes
Reviewed yesterday
NEW
via mobile

I can’t complain the short flight was excellent. I had paid for an up front seat, row 1, window and it’s worth paying the extra for more space. Checked in online, had my own water. All was ok flight crew were good.

Domestic Economy Melbourne - Hobart
Helpful?
1 Thank 856ivanv
Launceston, Australia
Level 4 Contributor
40 reviews
8 helpful votes
Reviewed yesterday
NEW
via mobile

Inefficient uncomfortable unreliable. The staff are good and always apologetic, but the airline really shouldn’t give them so many reasons to apologise. Just awful.

Domestic Economy Brisbane - Sydney
Helpful?
Thank cafeculture225
2 reviews
1 helpful vote
Reviewed yesterday
NEW

I always fly Jetstar and have only ever had a couple of delays for a couple of hours or so. Majority of the time has been on schedule, smooth an reliable. Food is much better than I'd ever expect for an airline and it's great to be able to watch movies, as well. Highly recommend

International Economy Denpasar - Melbourne
Helpful?
1 Thank Mobile30144047203
Ipswich, Australia
Level 5 Contributor
74 reviews
21 helpful votes
Reviewed 2 days ago
NEW

When arrived at Hobart terminal (two hours prior to departure), the posted departure list already showed a 10 minute delay for our flight. As we got nearer to time, the departure time was extended. Once on board, the delay was explained by the co-pilot as using new procedures. Left about 20 minutes late, further delayed by 300kph headwinds (obviously not...

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Domestic Economy Hobart - Brisbane

Helpful?
Thank Graham R
See travel tips for airlines
“Add a day to your plans as you lose a good nights sleep on both incoming and outgoing flights between Denpasar & Darwin”
mickp850, 17 Nov 2018 | Read review
“Be organised with what you need to take, include a comfy travel pillow.”
KylieM963, 17 Nov 2018 | Read review
“Its worth the extra money to for choosing your seat with extra leg room”
janr33, 17 Nov 2018 | Read review
“Good value for short journey”
Naveen2805, 16 Nov 2018 | Read review
“Go Business Class only .”
Wangboy35, 16 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Jetstar Airways - Australia & New Zealand
A wholly owned subsidiary of Qantas, Jetstar Australia (JQ) is a low-cost airline headquartered in Melbourne. Its primary hub is located at Melbourne Airport (MEL), with secondary hubs at Brisbane Airport (BNE), Sydney Airport (SYD), Gold Coast Airport (OOL) and Cairns Airport (CNS). The Jetstar brand also includes subsidiaries operating from Singapore, Japan and Vietnam. Jetstar's fleet of 72 aircraft includes Airbus A320, Airbus A321, Airbus A330-200 and Boeing 787-8 planes.

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