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Singapore Airlines

Headquarters: Airline House, 25 Airline Road, Singapore Singapore 819829

Overview

4.04.0 of 5 bubbles27,049 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom4.0 of 5 bubbles
Seat comfort4.0 of 5 bubbles
In-flight entertainment (WiFi, TV, films)4.0 of 5 bubbles
Onboard Experience4.0 of 5 bubbles
Customer service4.5 of 5 bubbles
Value for money4.0 of 5 bubbles
Cleanliness4.5 of 5 bubbles
Check-in and boarding4.5 of 5 bubbles
Food and beverage4.0 of 5 bubbles
About Singapore Airlines
Airline Alliance
Star Alliance

Airline Summary

Singapore Airlines (SQ), the flag carrier of Singapore, is consistently ranked among the world’s best airlines. Singapore Changi Airport (SIN) serves as its main base where flights to more than 60 destinations in over 30 countries are offered. The airline has an all wide-body fleet and cabin classes include the ultra-luxurious Singapore Airlines Suites (only available on the Airbus A380), First Class, Business Class, Premium Economy Class, and Economy Class. Singapore Airlines is a member of Star Alliance and has codeshare partnerships with more than 36 other airlines. KrisFlyer is the frequent flyer programme of the Singapore Airlines Group. Members who attain Gold or PPS Club statuses, as well as Suites/First/Business Class passengers have access to the SilverKris or Star Alliance Gold lounges located across the network.
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27,049Reviews
9,756Photos
100Tips
4.0
27,049
Excellent
15,431
Very good
6,110
Average
2,536
Poor
1,156
Terrible
1,816

Popular mentions


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HeinBloed
Lindenfels, Germany
20188 contributions
4.0 of 5 bubbles
The crew was outstanding - but the aircraft need some upgrades
Frankfurt - New York CityInternational
I have nothing against the service onboard—the friendliness of the cabin attendants was fabulous. However, I was disappointed with the condition of the Business Class Seats in a Boeing 777-ER. They looked outdated and needed to be refreshed. Although they always like to offer the best in the sky, they should keep an eye on this. The food selection surprised me: one noodle soup in the regular menu and another in a Book a Chef. I did not expect this. The coffee from the barista machine was nice, but why only offer it after dinner? With the refreshment before landing, you got only the regular coffee. Also sad: one drink is only available before take off. But they did not have it onboard. The selection of movies sounds so giant, but 2/3 of you can erase the subject you speak perfectly, one of the Asian languages (subject you want to read the subtitles). But it was better to spend my points here than with the German home carrier. I hope that they will bring back the A380 for this route.
Date of travel: December 2024
4.0 of 5 bubbles
Legroom
4.0 of 5 bubbles
Seat comfort
4.0 of 5 bubbles
In-flight Entertainment
5.0 of 5 bubbles
Customer service
5.0 of 5 bubbles
Value for money
5.0 of 5 bubbles
Cleanliness
5.0 of 5 bubbles
Check-in and boarding
4.0 of 5 bubbles
Food and Beverage
Written 12 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Teresa J
4 contributions
3.0 of 5 bubbles
Disappointing experience with Singapore Airlines
London - SingaporeInternational
I was excited to travel Singapore Airlines as I'd heard they were among the best out there. But having just returned from our long haul flights with them, I can report they were decidedly average! The service was odd. My pre-ordered vegan meal and others came out first. We weren't offered a drink at the sme time and there was no drinks service before the first meal. I couldn't wait for my partner to get his regular meal to eat together because there was such a time delay between the two that my food would have been cold. He was offered a drink and at this time so was I but my meal was eaten by then. My food on the way out was pretty nice but on the return flight it was not. A big lump of tofu with some fairly dry and odd flavoured rice. With the opportunity to offer a lovely curry or noodle dish, I don't understand this choice. Drinks service was lacking. We were only offered one drink with dinner. I don't evr drink much on a flight but a gin and tonic would have been nice on a 14 hours flight! On the overnight flight I didn't see the attendants offering water very often either. I asked for a juice because I was really thirsty. The legroom on the way out was tight. Our A 380 plane on the way back was better. All in all a disappointing experience and I will be looking to book other airlines in future
Date of travel: February 2025
3.0 of 5 bubbles
Legroom
3.0 of 5 bubbles
Seat comfort
3.0 of 5 bubbles
In-flight Entertainment
3.0 of 5 bubbles
Customer service
3.0 of 5 bubbles
Value for money
4.0 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Check-in and boarding
2.0 of 5 bubbles
Food and Beverage
Written 12 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

The suitcase scale
Tel Aviv, Israel
77 contributions
5.0 of 5 bubbles
Business in Singapore Airlines - Affordable and worth it.
Auckland - BangkokInternational
Decided to spend some extra money on Business class since the flight is long. To my surprise, the difference between Economy class and Business was not an arm and a leg kind of difference. I think this was unique to Singapore Airlines. Usually it is undoable for us common folks. Just being able to sleep flat on my back was worth it since I don't really need the pampering. The only thing that wasn't that great was the layover in Singapore airport. long hours sitting on an armchair is not ideal. There some uncomfortable inclined armchairs in some room, avoid them.
Date of travel: January 2025
5.0 of 5 bubbles
Legroom
5.0 of 5 bubbles
Seat comfort
5.0 of 5 bubbles
In-flight Entertainment
5.0 of 5 bubbles
Customer service
5.0 of 5 bubbles
Value for money
5.0 of 5 bubbles
Cleanliness
5.0 of 5 bubbles
Check-in and boarding
5.0 of 5 bubbles
Food and Beverage
Written 12 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Nathan
4 contributions
5.0 of 5 bubbles
Better the other airlines.
Hyderabad - Hong KongAsia
This Airline defines the meaning of flying.On time and friendly customer service.Even the aircraft they use was a wide body for long hual flights.I flew 7 hours and felt there was enough leg room even in economy.Being 6 foot 2.Clean aircraft food better then others I flew with.I would definitely fly with them and recommend it to any one .They don't cut corners.
Date of travel: February 2025
5.0 of 5 bubbles
Legroom
5.0 of 5 bubbles
Seat comfort
5.0 of 5 bubbles
In-flight Entertainment
5.0 of 5 bubbles
Customer service
5.0 of 5 bubbles
Value for money
5.0 of 5 bubbles
Cleanliness
5.0 of 5 bubbles
Check-in and boarding
5.0 of 5 bubbles
Food and Beverage
Written 12 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Edward15
United Kingdom
55 contributions
2.0 of 5 bubbles
Over rated
London - SydneyInternational
I was excited to travel with Singapore as I believed them to be a more superior airline. The service was meh and the food was dreadful! Last year we travelled with Qatar to Singapore and they were amazing, I assumed Singapore would be the same but I would definitely rank them as one of my lowest experiences. To make matters worse they messed up my flying points and their ground customer service is just as bad. For long haul in future I will now only fly emirates and Qatar and use Virgin for the states. Singapore was not to my family
Date of travel: January 2025
5.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
2.0 of 5 bubbles
Customer service
2.0 of 5 bubbles
Value for money
2.0 of 5 bubbles
Cleanliness
3.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 12 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Nathan
4 contributions
5.0 of 5 bubbles
They are on time.
Read full review

Michael L Fleming
Seattle, Washington
345 contributions
5.0 of 5 bubbles
For a long distance flight upgrade to Premium Economy!!
Read full review

Pirates who are European
Europe
611 contributions
2.0 of 5 bubbles
Carry a pack of napkins and wet wipes.
Read full review

vearnshaw99
Gold Coast, Australia
7 contributions
1.0 of 5 bubbles
Pay the extra - definitely budget in all ways
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Km C
35 contributions
1.0 of 5 bubbles
I can recommend people to AVOID this airline at all costs!
Read full review

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