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SmartWings


965 Reviews
Headquarters: K letisti 1068/30, Prague 160 08 Czech Republic +42-0220-116-686 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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965 Reviews from our TripAdvisor Community

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965 reviews from our community

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Showing 216: English reviews
Prague, Czech Republic
Level 4 Contributor
43 reviews
17 helpful votes
Reviewed 3 weeks ago

With only Smartwings offering a direct flight to Gran Canaria once, sometimes twice a week they can charge what they like.And they do ! 9000 czk per person (£310) Flying from Gatwick can cost as little as 2000czk return ! The flight while departing on time took 5 hours 20 minutes. Seating very cramped. You do get a meal which...

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Europe Economy Prague - Las Palmas de Gran Canaria

Helpful?
Thank Andrew F
Blenheim, Canada
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 3 weeks ago

Plane left london on time, the captain kept us informed. Flight was smooth and staff was friendly. A bit of a luggage mix up - the whole plane - in Punta Cana, delayed our return by 1.5 hours. i personally do not like reclining seats - the person in front of me used it like a yo yo - back...

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International Economy London - Punta Cana

Helpful?
1 Thank 4bigdaddy6
Level 6 Contributor
100 reviews
27 helpful votes
Reviewed 11 January 2018 via mobile

It would seem that cheap flight tickets with complimentary food on board would do the trick in attracting customers. However, none of these play a role when paired with bad service. To start with, my original flight was cancelled, which I do understand, but the way it had been handled was really amateurish. I received an email that my flight...

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International Economy Prague - Dubai

Helpful?
2 Thank Lucie_KU
Prague, Czech Republic
Level 1 Contributor
3 reviews
3 helpful votes
Reviewed 2 January 2018

We bought Smartwings tickets because of the convenient timing but regretted almost immediately. We flew from Prague to Dubai and back (family of 3). On the way to Dubai we could see that the cabin crew wanted to get the whole row for a mum with a baby so they were not nicely approaching the passenger sitting in that row....

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International Economy Dubai - Prague

Helpful?
1 Thank vendula718
Prague, Czech Republic
Level 6 Contributor
299 reviews
80 helpful votes
Reviewed 30 December 2017

as always - the worst experience ever, both routes were delayed, embarking to a different terminal and traveling by bus to the right terminal, the most bizzare was that the front rows had to wait for the plane to disembark via front doors to KEEP THE BALLANCE OF THE PLANE AND PREVENT FROM FLOPPING...Boieng??? never heard this one before...the crew...

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Europe Economy Prague - Palma de Mallorca

Helpful?
Thank Pitchulina
Dubai, United Arab Emirates
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 30 December 2017

We booked this flight via Czech Airlines.The flight was executed by SmartWings (Travelservice). It was not possible to book extra services like extra legs space when traveling with kids, Other upgrades were not possible. On line check in was not possible. Terminal 2 at DBX is terrible compared to the other terminals in DBX. The bus that took us to...

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International Economy Dubai - Prague

Helpful?
Thank Marco S
2 reviews
1 helpful vote
Reviewed 29 December 2017 via mobile

We paid 500+ euros for the smartwings flights, and they won't even accept 1-2kg / person baggage overweight, or meet us half way. Paid the surcharge.

Europe Economy Tenerife - Prague
Helpful?
Thank Happy_Traveller_2018
London, United Kingdom
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 29 December 2017

Having read the reviews I was very worried about this flight. It was so much better than I thought it was going to be! Just like flying with any other budget airline. The staff were very friendly, a passenger was ill while we were taxing to the runway and the staff attended with oxygen and looked after the passenger so...

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Europe Economy London - Prague

Helpful?
Thank Lauren P
Colombo, Sri Lanka
Level 3 Contributor
20 reviews
13 helpful votes
Reviewed 25 December 2017

Hi Having read the reviews here i was very nervous of flying on this flight. But having done so its a standard regional European flight reflecting similar space. Excellent meal and services provided on the flight. It was Christmas day in Prague when we flew our and the flight had a customized Christmas menu with special touches. Flew on time...

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International Economy Prague - Dubai

Helpful?
Thank Shamalie J
Dubai
Level 6 Contributor
154 reviews
93 helpful votes
Reviewed 24 December 2017 via mobile

Its not always that am travelling on a budget airline but for this time I did as me and my friend set a budget for our Christmas trip to Prague. My first time to fly “Smartwings” and oh boy I got the biggest surprise of my life. I told myself not to set any expecations, But this airline as proven...

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International Economy Dubai - Prague

Helpful?
1 Thank Mari-in-Dubai
See travel tips for airlines
“Use another airline”
andrewf734, 26 Jan 2018 | Read review
“just avoid...sometimes you buy CSA and it is operated by this, so watch out...”
Pitchulina, 30 Dec 2017 | Read review
“Pay a little more with another airline to avoid a bad experience.”
Q7137HEmarcos, 30 Dec 2017 | Read review
“Fly out of Prague. my experience was positive”
shamaliej, 25 Dec 2017 | Read review
“Don't do it! Pay the extra and be safe”
207bens, 21 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About SmartWings
Prague-based SmartWings (QS) operates from a base at Václav Havel Airport Prague (PRG). The carrier, which is owned by Czech Travel Service Airlines (QS), was founded in 2004. It flies to more than 25 destinations. These include four destinations within the Czech Republic, as well as points elsewhere in Europe (Albania, Bulgaria, Croatia, France, Greece, Italy, Montenegro, Poland, Portugal, Russia, Slovakia, Spain and the United Kingdom), Africa (Tunisia) and Asia (Cyprus, Israel, Turkey and the United Arab Emirates). The airline's fleet consists of Boeing 737-700, Boeing 737-800 and Airbus A-320 airplanes.
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