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SmartWings


578 Reviews
Headquarters: K letisti 1068/30, Prague 160 08 Czech Republic +42-0220-116-686 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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578 Reviews from our TripAdvisor Community

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578 reviews from our community

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Showing 156: English reviews
London, United Kingdom
Level 4 Contributor
26 reviews
3 helpful votes
Reviewed 6 days ago
NEW

I travelled around Europe for a couple of weeks following a band (The 1975, if you're that interested) and the last show I went to was in Prague. I flew back to London from there with SmartWings, which I was a little dubious about as I had never heard of the airline before. I tried not to think much of...

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Europe Economy Prague - London

Helpful?
Thank Madison C
Llanelli, United Kingdom
Level 1 Contributor
3 reviews
Reviewed 1 week ago via mobile

Now I am very rarely a person to be negative, but the experience with this airline has to be the worst thing that has ever happened and it is till ongoing after 5 months and still not resolved!! Booked a flight for 2 to go to Prague at 2pm, flight had then been rescheduled by the airline to take off...

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Europe Economy London - Prague

Helpful?
Thank turklad88
Boston, Massachusetts
Level 4 Contributor
43 reviews
19 helpful votes
Reviewed 1 week ago via mobile

Planes break. Schedules are just a guideline. Boarding areas don't have toilets and fights are delayed hours. I didn't give it one star because United exists.

Europe Economy Prague - London
Helpful?
Thank Robert B
Adelaide, Australia
Level 4 Contributor
40 reviews
16 helpful votes
Reviewed 2 weeks ago

Prior to landing there were 2 left hand banking manoeuvres that were sudden and sharp, more like a military aircraft. Landing speed was far greater than normal, and the plane hit the runway with a large jolt that must have put enormous stress on the tires and landing apparatus. Reverse thrust was not employed for some time, and braking was...

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Europe Economy Prague - Split

Helpful?
Thank Lyntonjen
Level 5 Contributor
62 reviews
8 helpful votes
Reviewed 2 weeks ago via mobile

CAA compensation rules are explicit but despite this and currently 7 months since legitimate claim...can now only start issue of enforcing via high court writ. Should not be allowed licence having experienced and read other reviews. BEWARE.

Europe Economy London - Prague
Helpful?
Thank londonHands
Nairobi, Kenya
Level 4 Contributor
28 reviews
3 helpful votes
Reviewed 3 weeks ago

Basic but ok. Seats very tightly squeezed together. Our flight times were changed after booking, Return flight was at 12 noon and it was changed to 19:50 which was a huge inconvenience!!!

Europe Economy London - Prague
Helpful?
Thank Christine K
Prague, Czech Republic
Level 6 Contributor
46 reviews
36 helpful votes
Reviewed 3 weeks ago

Seats are close together and since I and my son are 185 and 190 cm in height, we have had a lot of trouble getting in. In Crete we flew on time, the return flight was 1 hour late.

Europe Economy Prague - Heraklion
Helpful?
Thank 1000Pavel
Prague, Czech Republic
Level 3 Contributor
13 reviews
9 helpful votes
Reviewed 4 weeks ago

Nothing special about this low-cost airline, you get water, that's all. If you have another possibility just avoid it, Some direct lines are nice, but we traveled back with other Airline via Athens and it was much more comfortable and pleasant. You can only have a 15kg suitcase and only one cabin baggage including all accessories (notebook) and nothing extra...

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Europe Economy Prague - Corfu

Helpful?
Thank Ondrej M
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed 4 weeks ago

Ordering was really painful, their reservation is rather joke. If you call there nobody can do for you anything. On the way to Palma we had Boeing 737-900, really nice airplane in mint state. Staff was friendly and nice. I could see how well they managed one passage who has fainted. One the way back flying with 737-800 it was...

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Europe Economy Prague - Palma de Mallorca

Helpful?
Thank Jan V
Prague, Czech Republic
Level 6 Contributor
97 reviews
33 helpful votes
Reviewed 4 weeks ago

The plane was late more than 2 hours on both directions... The info a out the delay was late and not realy accurate Very unhappy

Europe Economy Prague - Palma de Mallorca
Helpful?
Thank jericha_josef
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See travel tips for airlines
“Fly with a safer airline who has better customer service”
Lyntonjen, 9 Jul 2017 | Read review
“have a seat next to emergency exit over the wing.”
fr_petrik, 27 Jun 2017 | Read review
“Sleep thru the entire flight.”
stopmaster, 26 Jun 2017 | Read review
“make sure ti weigh your bags in advance.”
70robbier, 26 Jun 2017 | Read review
“Always look at the baggage allowance, cross check fares between SmarWings and Czech Airlines websites”
iamglobalboy, 30 May 2017 | Read review
Show next 5 travel tips 5 of 10
About SmartWings
Prague-based SmartWings (QS) operates from a base at Václav Havel Airport Prague (PRG). The carrier, which is owned by Czech Travel Service Airlines (QS), was founded in 2004. It flies to more than 25 destinations. These include four destinations within the Czech Republic, as well as points elsewhere in Europe (Albania, Bulgaria, Croatia, France, Greece, Italy, Montenegro, Poland, Portugal, Russia, Slovakia, Spain and the United Kingdom), Africa (Tunisia) and Asia (Cyprus, Israel, Turkey and the United Arab Emirates). The airline's fleet consists of Boeing 737-700, Boeing 737-800 and Airbus A-320 airplanes.
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