We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

SmartWings


3 of 5 stars
213 Reviews
Headquarters: K letisti 1068/30, Prague 160 08 Czech Republic +42-0220-116-686 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 29
    Excellent
  • 49
    Very good
  • 70
    Average
  • 31
    Poor
  • 34
    Terrible
Cheap and it shows

The plane has very cramped seating and seems to be needing some service in the cabin. The pilot... read more

3 of 5 starsReviewed 2 weeks ago
Airsucker
,
Maple, Canada
Rating summary
  • 2.5 of 5 stars
    Legroom
    3 of 5 stars
    Seat Comfort
  • 3 of 5 stars
    Customer Service
    3 of 5 stars
    Value for Money
  • 3.5 of 5 stars
    Cleanliness
    3 of 5 stars
    Check-in and Boarding
  • 2 of 5 stars
    Food and Beverage
    1.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

213 Reviews from our TripAdvisor Community

Write a Review

213 reviews from our community

Date | Rating
  • Czech first
  • Danish first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Polish first
  • Russian first
  • Slovak first
  • Spanish first
  • Any
English first
Presov, Slovakia
Level Contributor
25 reviews
47 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I was very satisfield with the flight. Staff was very friendly and helpful. Food and drinks were OK. We landed on the time.

Europe Economy Kosice - Rhodes
Helpful?
Thank GDiha
1 review
5 of 5 stars Reviewed 2 weeks ago

Didn't know what to expect , Cabin crew and Pilots were all French Very nice and professional people . Aircraft was a recent boeing sky interior Food and beverage need payment but at least they offered free glass of water .

Europe Economy Paris - Rhodes
Helpful?
Thank ClaudP90
Maple, Canada
Level Contributor
304 reviews
122 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The plane has very cramped seating and seems to be needing some service in the cabin. The pilot landed hard in excellent conditions which is unexplainable. The worst part was deplaning. We pulled up to a bridge connection and began off-loading but instead of leading us into the terminal they detoured us to a stair way that was two levels...

More 
Europe Economy Dubrovnik - Prague

Helpful?
Thank Airsucker
Oranit, Israel
Level Contributor
19 reviews
13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a very good low coast airline. The flight was good, crew were very nice, the only thing is that the flight doesn't include anything besides flying. everything you have to buy (food, drinks etc) but that's why it is low coast i guess, so for a low coast- they are ok.

International Economy Tel Aviv - Prague
Helpful?
Thank Chen A
Rosh Haayin, Israel
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

The booking was simple via the internet. I had a few questions and they answered my e-mail, in well English, in less than 2 hours.

International Economy Tel Aviv - Prague
Helpful?
Thank Aviisr
Level Contributor
9 reviews
1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

the planes are good ,the staff is very friendly ,from low cost company i got more than enough ,there is no enough space for legs but again in is low cost. the pilots are good.

International Economy Tel Aviv - Prague
Helpful?
Thank Arie K
2 reviews
1 of 5 stars Reviewed 3 weeks ago via mobile

On the flight to get to Croatia we were already 30 minutes late but on the return trip it was 2 hours. Moreover I paid 250 euros for twice 1h15 of flight and that's not what I'd call a low cost price. It would be nice to inform your passengers as well, we didn't get much info at the airport...

More 
Europe Economy Split - Prague

Helpful?
Thank Adrien S
Level Contributor
27 reviews
7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The same experience as the first flight to Corfu. Disadvantage of the flights arranged by travel agencies is that these are night flights what is not very good when travelling with childern.

Europe Economy Corfu - Prague
Helpful?
Thank jaroslavm92
Level Contributor
27 reviews
7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

There was no choice of the airlines because this was chosen by travel agency. TRAVEL SERVICE (SMARTWINGS) is a real low-cost, not enough space for legs, everything to be paid, even water. Fortunately, the flight was 2 hours only.

Europe Economy Prague - Corfu
Helpful?
Thank jaroslavm92
Newcastle upon Tyne, United Kingdom
Level Contributor
11 reviews
7 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We booked a package through First Choice and were expecting a Thomson airline flight which whilst no extras (long gone are the meals/film etc) but you do have an expectation of the space/temperature/things to buy etc. This was a very budget airline experience. I found it really unpleasant but had to really try and thing what it was exactly that...

More 
Europe Economy Newcastle upon Tyne - Las Palmas de Gran Canaria

Helpful?
Thank Lilibet29
See travel tips for airlines
“Find an alternative.”
 of 5 stars Airsucker, 11 Sep 2016 | Read review
“pay little more for better seat”
 of 5 stars 181ariek, 31 Aug 2016 | Read review
“To offer at least one cup of water for free during flight.”
 of 5 stars 841zden_ks, 23 Aug 2016 | Read review
“bring your own entertainment”
 of 5 stars , 4 Aug 2016 | Read review
“dont fly with it ;”
 of 5 stars postis, 4 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About SmartWings
Prague-based SmartWings (QS) operates from a base at Václav Havel Airport Prague (PRG). The carrier, which is owned by Czech Travel Service Airlines (QS), was founded in 2004. It flies to more than 25 destinations. These include four destinations within the Czech Republic, as well as points elsewhere in Europe (Albania, Bulgaria, Croatia, France, Greece, Italy, Montenegro, Poland, Portugal, Russia, Slovakia, Spain and the United Kingdom), Africa (Tunisia) and Asia (Cyprus, Israel, Turkey and the United Arab Emirates). The airline's fleet consists of Boeing 737-700, Boeing 737-800 and Airbus A-320 airplanes.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

35 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (35)
Viewed
View from Window (13)
Viewed
Airport (7)
Viewed
Cabin (5)
Viewed
Onboard Feature (3)
Viewed
Food and Drink (2)
Viewed
Other (5)