We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

South African Airways


3,863 reviews
Headquarters: Airways Park Johannesburg International Airport, Johannesburg 1627 South Africa 011 27 86 135 9722 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

3,863 Reviews from our TripAdvisor Community

Write a Review

3,863 reviews from our community

Filter reviews by popular destinations:
All reviews Johannesburg Cape Town Central London New York City Sao Paulo Perth Frankfurt Durban Munich Washington DC Mahebourg Port Elizabeth Windhoek Victoria Falls Hong Kong
Traveller rating
Cabin
  • (2,481)
  • (0)
  • (551)
  • (0)
Route
  • (1,638)
  • (750)
  • (641)
  • (1)
  • (1)
  • More
Language
  • More
Showing 3,033: English reviews
Perth, Australia
Level 6 Contributor
131 reviews
93 helpful votes
Reviewed yesterday
NEW

The hardest aircraft seat I have ever had to endure. Both my wife and I had aches in the buttocks and upper thighs for several days after our flight from Perth to Johannesburg. Never happened before on the many long-haul flights that we have undertaken. For the return trip we bought memory foam neck cushions and sat on them, they...

Date of travel: January 2019
More 
International Economy Perth - Johannesburg

Helpful?
Thank ouestmj
Level 2 Contributor
7 reviews
Reviewed 2 days ago
NEW
via mobile

Phew what a ride, bumpy and noisy. I could not hear my music even though it was on maximum. Seats narrow and no arm rest, not assuring for anyone who flies for the first time (not my first flight though) Pilot and staff on top of their game which is how I know SAA and its affiliates.

Date of travel: February 2019
Domestic Economy Durban - East London
Helpful?
Thank theo-jooste
Level 2 Contributor
5 reviews
Reviewed 2 days ago
NEW

Good service and in flight entertainment. Flight was also on time. Staff were friendly and flight was pleasant.

Date of travel: February 2019
Africa Economy Johannesburg - Accra
Helpful?
Thank Werner d
Laguna Beach, California
Level 5 Contributor
74 reviews
15 helpful votes
Reviewed 2 days ago
NEW

the flight was very good, service was great. The business class was just larger seats, not sleeper seats. No inflight entertainment.

Date of travel: February 2019
Africa Business Class Johannesburg - Kigali
Helpful?
1 Thank ocsky
South Africa
Level 3 Contributor
11 reviews
2 helpful votes
Reviewed 3 days ago
NEW
via mobile

The flight was good. They provided us with socks, toothpaste, toothbrush, mini lotion, etc. Other flights don't provide this stuff when you fly economy anymore. And for that I give them a thumbs up. The service was great and the flight attendants were nice and bubbly. On board entertainment was kind of out dated for me. The flights was on...

Date of travel: January 2019
More 
Africa Economy Johannesburg - Accra

Helpful?
1 Thank thabsilethabethe
2 reviews
Reviewed 4 days ago
NEW
via mobile

What a pleasure writing to you 😊 I believe in giving credit when credit is due. People always have the means to complain about service but never really complement on good service. I flew SAA on the 18th of January 2019 on flight SA372 from Cape Town to Johannesburg on very short notice as my father suddenly passed away in...

Date of travel: January 2019
More 
Domestic Economy Cape Town Central - Johannesburg

Helpful?
Thank JD_vds7
Level 3 Contributor
13 reviews
2 helpful votes
Reviewed 4 days ago
NEW

My wife and I had a wonderful flight on South African Airways from JFK to Jo-Burg. The check in staff were very pleasant and efficient. The aircraft team was excellent, the food met our expectations, the on board entertainment options were many and diverse. The flight was smooth and sleep was enjoyed.

Date of travel: January 2019
International Economy New York City - Johannesburg
Helpful?
Thank qscdts465
london, United Kingdom
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed 4 days ago
NEW
via mobile

What a great experience. At check in they allowed us an extra check in bag each. The lounge was beautifully set up. The seats on the flight were to die for ( though we hoped not ) and on a 90 min flight they served us a hot kosher meal that was excellent. Highly recommended

Date of travel: February 2019
Domestic Business Class Cape Town Central - Johannesburg
Helpful?
Thank 58melvyns
Phinda Private Game Reserve, South Africa
Level 5 Contributor
47 reviews
4 helpful votes
Reviewed 4 days ago
NEW
via mobile

Their service was impressive for the first time. I have flown on over 50 flights in the last four years, and this was the first time ever that they responded to my vegan food request, so I was very happy. The attendants were helpful and fast and friendly with their service, and the flight overall was comfortable and enjoyable.

Date of travel: January 2019
Africa Economy Harare - Johannesburg
Helpful?
Thank micfranmf
Accra, Ghana
Level 6 Contributor
121 reviews
43 helpful votes
Reviewed 5 days ago
NEW
via mobile

The ground handling was fantastic flight was on time with fabulous hosts on the aircraft. However the movies we not too great. The music listing was super could use an addition of some more reggae and contemporary jazz.

Date of travel: January 2019
Africa Economy Accra - Johannesburg
Helpful?
Thank niiamahd
See travel tips for airlines
“I was not aware that the Self Check in closes earlier than the counter check-in.”
zimbini, 10 Feb 2019 | Read review
“Wear a t-shirt you can sweat in. Bring a towel on board”
Suzoeyallen, 10 Feb 2019 | Read review
“Do not sit on the aisle, your shoulder, even if your are in the confines of your seat, will be buffeted by wide hips.”
RichardSchillen, 4 Feb 2019 | Read review
“We chose window seats and they were very good. Plenty of room.”
Anna20202015, 2 Feb 2019 | Read review
“Fly different airline”
watco1, 1 Feb 2019 | Read review
Show next 5 travel tips 5 of 10
About South African Airways
The largest airline in South Africa, South African Airways (SA) is also the nation's flag carrier. A member of the Star Alliance, SA flies non-stop to more than 40 destinations in 26 countries. These include points within South Africa, as well as destinations elsewhere in Africa, and in Europe, Asia, the Middle East, Australia, North America and South America. The airline also has codeshare agreements with about 15 airlines, including its low-cost domestic subsidiary Mango. South African Airways' fleet features two different two-cabin configuration (Business Class and Economy Class, or First Class and Economy Class). The carrier's hub is located at Johannesburg's OR Tambo International Airport (JNB).

626 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (626)
Viewed
Seat (43)
Viewed
View from Window (89)
Viewed
Airport (108)
Viewed
Onboard Feature (37)
Viewed
Cabin (40)
Viewed
Food and Drink (111)
Viewed
Our fleet (10)
Viewed
Airline Lounge (5)
Viewed
Other (183)