We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Southwest Airlines


4.5 of 5 stars
118 Reviews
Headquarters: PO Box 36647-1CR, 75235 +1-800-435-9792 Website

TripAdvisor Reviewer Highlights

Read all 118 reviews
Visitor rating
  • 78
    Excellent
  • 30
    Very good
  • 6
    Average
  • 1
    Poor
  • 3
    Terrible
Excelent Airline!

I travel on Southwest often and have had good experiences. More often than not, we land 10-15... read more

4 of 5 starsReviewed yesterday
Carolinamoonbeams
Rating summary
  • 3.5 of 5 stars
    Legroom
    4 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Inflight Entertainment
    4 of 5 stars
    Onboard Experience
  • 4.5 of 5 stars
    Customer Service
    4.5 of 5 stars
    Value for Money
Add Photo Write a Review

118 Reviews from our TripAdvisor Community

Write a Review

118 reviews from our community

Date | Rating
  • English first
  • Any
English first
Level Contributor
5 reviews
4 of 5 stars Reviewed yesterday NEW

I travel on Southwest often and have had good experiences. More often than not, we land 10-15 minutes ahead of schedule.

Domestic Economy
Helpful?
Thank Carolinamoonbeams
Amherst, New York
Level Contributor
5 reviews
1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Flight was on time and very smooth. Ground personel were very helpful with luggage and transfers. Aircraft was one of the newest ones and very comfortable. crew were very friendly and professional. A great experience.

Domestic Economy
Helpful?
Thank X5152BBmichaelm
George Town, Grand Cayman
Level Contributor
145 reviews
65 helpful votes
4 of 5 stars Reviewed yesterday NEW

Surprise, free bags, free snacks, automated check in, priority boarding ( for a fee). I am a multi million miler on Delta, United and American, and southwest handily outdid them on ease of travel.

Domestic Economy
Helpful?
Thank vrrooom
Mexico
Level Contributor
67 reviews
18 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I had a flight from Houston Hobby to Islip on Long Island (to work at the University at Stony brook. The upside: I came from Galveston and had to get to Stony brook. So an airline serving secondary airports such as Hobby or Islip are a godsend! The alternative Houston International to La Guardia or Kennedy makes the total trip...

More  Domestic Economy

Helpful?
Thank travel_advisor44
Colorado Springs, Colorado
Level Contributor
11 reviews
6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Lengthy trip had to circle due to a storm and then divert to get fuel in Tampa, the flight crew was very informative and kept calm. Landed safely both times..

Domestic Economy
Helpful?
Thank Lisa P
East Pittsburgh, Pennsylvania
Level Contributor
153 reviews
73 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Great flight!! From Pit to Ft Lauderdale. Very early morning....smooth flight..... Ft Lauderdale to Pit....we had about a 15 minute delay boarding the flight...no problem....it was announced that the pilot had a family emergency....another pilot arrived in minutes...a great flight back to Pittsburgh.

Domestic Economy
Helpful?
Thank Phoodus M
Upper Marlboro, Maryland
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

It snowed heavily and my flight home was cancelled. I spent the night in the airport and the Southwest Airline employee took the time to wake me when he arrived to work at 3:00am. I was able to be the third customer in line and received a standby flight for 8:00am. I was initially told my flight would be rebooked...

More  Domestic Economy

Helpful?
Thank MissOJ11
Trophy Club, Texas
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

this airline made me feel very comfortable and at ease after not flying for years. It was comfortable, clean and convenient. The are cheerful and at times hilarious at times. I enjoyed my flight and will fly Southwest again. Their rates are fairly good and I will use them again in the future.

Domestic Economy
Helpful?
Thank Judy B
Auburn, California
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 days ago NEW

Staff is always friendly and helpful. No baggage fees. No surprises at check in. Printing boarding passes 24 hours ahead of time always gets me a decent seat.

Domestic Economy
Helpful?
Thank Kathy P
Valrico, Florida
Level Contributor
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

We fly to new orleans about once a year. It's always stress free flying this nonstop flight. By the time they are done serving you a beverage, you are about to land.

Domestic Economy
Helpful?
Thank Vallianos
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 90 destinations in 41 states, the Bahamas, the Caribbean and Mexico. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register