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Southwest Airlines


24,256 reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1-800-435-9792 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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24,256 Reviews from our TripAdvisor Community

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24,256 reviews from our community

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Showing 23,973: English reviews
Wauchula, Florida
Level 3 Contributor
16 reviews
3 helpful votes
Reviewed today
NEW
via mobile

Layover in Houston. Changed the boarding gate at the last minute for the El Paso flight. They made no announcement. I only knew because I was logged on to WiFi and received a flight update. Had to rush to new gate, across airport, right next to the gate where we had deplaned. They apparently didn't notify baggage handlers either, because...

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Domestic Economy Tampa - El Paso

Helpful?
Thank mjn318
French Valley, CA
Level 2 Contributor
6 reviews
8 helpful votes
Reviewed yesterday
NEW

The flight to New Orleans from Ontario, CA and return flight from Memphis to Ontario were very smooth and on time. Ticket prices and luggage fees were fair, but amenities are limited. No movies or music were available. Overall the flights were pleasant.

Domestic Economy Ontario - New Orleans
Helpful?
Thank annambg
Morris County, New Jersey
Level 6 Contributor
140 reviews
36 helpful votes
Reviewed yesterday
NEW

We book Southwest all and evey place we can. Kansas City, Portland Oregon, Denver Colorado,...hate to go anywhere they dont Right from teh moment you call in for reservations folks are friendly and busines like ove these guys

Domestic Economy Newark - Kansas City
Helpful?
Thank Sue S
Worthington, Ohio
Level 3 Contributor
11 reviews
11 helpful votes
Reviewed yesterday
NEW
via mobile

Southwest airline is the most wonderful one to fly with. I have been flying with them for business and for leisure for many years. The staff is always nice, friendly, and accommodating. This flight was great as usual. It happened to be a little bumpy due to weather and beverages and snacks could not be served. The pilot apologized and...

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Domestic Economy Columbus - Saint Louis

Helpful?
Thank Mominator55
Level 3 Contributor
12 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

We left Tulsa on an early flight and was off to Charlston S.C.While planning our trip I went online several time to check prices.Well I decided to call Southwest directly which was a blessing. I spoke with a very nice lady who saved us over $200.00 dollars.That's a great +.while on the flight we had great Stewart's.I nice to have...

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Domestic Economy Tulsa - Charleston

Helpful?
Thank kaylabrady
Lafayette
Level 4 Contributor
36 reviews
6 helpful votes
Reviewed yesterday
NEW

No problems. Left on time. Arrived on time. Plane change in Las Vegas and airport in remodel mode which was not pleasant. Lay over quite long. Arrived early in Indi.

Domestic Economy Tucson - Indianapolis
Helpful?
Thank Anna W
Fremont, Michigan
Level 6 Contributor
306 reviews
32 helpful votes
Reviewed yesterday
NEW

Flew GRR thru Chicago Midway to SEA. Timely departures and early arrivals for both legs. Crew was friendly and efficient and didn’t bother me when I slept. Captain navigated turbulence over the northern Rockies quite well.

Domestic Economy Grand Rapids - Seattle
Helpful?
Thank Cadbanker
Valrico, Florida
Level 4 Contributor
28 reviews
3 helpful votes
Reviewed yesterday
NEW

The past 4 months I have been traveling to NOLAfrom Tampa and the staff has always been friendly. At times they were amazingly hilarious. Yes you are always on a full flight but for the cost and service you can’t beat it.

Domestic Economy New Orleans - Tampa
Helpful?
Thank 58FunTimes
Longmeadow, Massachusetts
Level 3 Contributor
9 reviews
2 helpful votes
Reviewed yesterday
NEW

I Have Been Flying On This Airline For Many Years Now And I Highly Recommend It. They Are The Only Ones Who Do Not Charge For Luggage And It Does Not Make Sense To Me To Pay Extra For That. I Get Air Miles With My Southwest Visa Card And Sometimes I Get To Fly Even Round Trip Using The...

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Domestic Economy Hartford - Orlando

Helpful?
Thank beverlyjensen
Louisville, Kentucky
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

South West is always our choice when flying. The pilots are always greeting you when getting on the plane. The flight crew-- there is not enough good thing to say concerning their service and friendliness.

Domestic Economy Louisville - Las Vegas
Helpful?
Thank 314ljohnson
See travel tips for airlines
“call them for best price”
suesS685AO, 19 Jun 2018 | Read review
“Take your own food and entertainment”
annaw669, 19 Jun 2018 | Read review
“When you get on be ready for a great flight.”
314ljohnson, 19 Jun 2018 | Read review
“Pay the $15 fee to get earlier boarding and better seat choices.”
446ronaldd, 19 Jun 2018 | Read review
“get on their rewards program, check in asap or pay for the early bird check in. Its worth it to get priority boarding.”
262jainap, 19 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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