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Spirit Airlines

Headquarters: 2800 Executive Way, Fort Lauderdale, FL 33025

Overview

2.52.5 of 5 bubbles31,335 reviews
Legroom2.5 of 5 bubbles
Seat comfort2.5 of 5 bubbles
In-flight entertainment (WiFi, TV, films)1.5 of 5 bubbles
Onboard Experience2.5 of 5 bubbles
Customer service3.0 of 5 bubbles
Value for money3.0 of 5 bubbles
Cleanliness3.5 of 5 bubbles
Check-in and boarding3.0 of 5 bubbles
Food and beverage2.0 of 5 bubbles
About Spirit Airlines

Airline Summary

Florida-based Spirit Airlines (NK) flies nonstop to over 90 destinations in the United States, Caribbean, Central and South America. The carrier flies an all-Airbus fleet which is one of the youngest and most fuel-efficient in the U.S. Planes are configured with Economy Class seating as well as Big Front Seats. Spirit's business model provides the best value in the sky by allowing their Guests to customize their trip and pay only for the options they choose such as bags, seat assignments, inflight Wi-Fi and refreshments. Spirit services all major cities within the continental U.S., with focus cities including Fort Lauderdale – Hollywood Int'l Airport (FLL), Orlando International Airport (MCO), Harry Reid International Airport (LAS), Los Angeles International Airport (LAX) and Miami International Airport (MIA). The airline also offers the largest route map between the U.S. and Colombia, flying to 7 different destinations.
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31,335Reviews
3,723Photos
100Tips
2.5
31,335
Excellent
8,515
Very good
4,244
Average
2,702
Poor
2,231
Terrible
13,648

Popular mentions


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Mat G
1 contribution
1.0 of 5 bubbles
Terrible Experience/Terrible Company
Detroit - CancunMexico
Showed up to our 5:20 AM flight in plenty of time. Waited to board as the attendant announced that they were waiting on one flight attendant that was running late. They announced it a second time, that a flight attendant was running late. We finally boarded the flight 58 minutes after our 5:20 scheduled departure. Then, we sat on the tarmac for over 2 hours waiting to be de-iced. The explanation that was given to us twice, was that they were short staffed on the de-icing truck crew. We get to philly, and clearly missed our connecting flight to Cancun. No worries, they'll make it right, was what I was thinking. Ha........definitely not the case! Their best solution was to put us on a plane at 9:PM, send us back to Detroit, then send us back to Cancun in the morning. It's gets even better. So we had all of our luggage, but they refused to check it back in, so that we could get past security and actually eat something! So basically they held us hostage, with our luggage in tow, in the ticketing area, with absolutely no way to get food or drinks. And the whole time, they keep claiming that the delay was due to "weather"........which wasn't even close to the case.
Date of travel: February 2025
2.0 of 5 bubbles
Legroom
2.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
2.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
2.0 of 5 bubbles
Food and Beverage
Written 17 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Tapanga W
1 contribution
1.0 of 5 bubbles
Go savvy is a lie.
Detroit - Fort LauderdaleDomestic
I paid for Go savvy and they did not honor it. I still had to pay extra for my one carry on bag that should have been included. Total was really expensive. Would not recommend.
Date of travel: February 2025
Written 17 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

jordan m
1 contribution
1.0 of 5 bubbles
I showed up at my gate 45 minutes early and they told me I was too late for my flight.
Fort Lauderdale - DetroitDomestic
Wow this was new low even for spirit. I have a ticket for a flight with my gf returning to Detroit from Florida. It was a boarding pass where you had to see the attendant to get seats. There was about 10 people in front of us in line and an attendant doing virtually nothing. After watching every group board and not even being addressed by the staff they said the flight is full and we’re not getting on. We’re then led to a customer service like with 1 person working and 65 people waiting. 2 hours later we get to the desk and the lady for some reason is upset at us for being there. She verbatim said “ man I’m supposed to be on my lunch break” yeah well I’m supposed to be in a different state. They told us there’s no more flights until morning and they would not be accommodating us because we never showed up To the gate. As I mentioned we waited in line for 45 minutes to get our seat assignment and never moved from that spot. They proceeded to call us liars and say we were late and they called us over the loud speaker. They then offered to pull the security tapes which we happily accepted. After they saw that we actually wanted them to do that they then remembered it was Sunday and it would takes days to get the footage. They did nothing to help called me a liar and then said see ya tomorrow. Our bags flew home so it should be a great experience trying to find those. This airline is legit the worst thing that’s happened to poor people.
Date of travel: February 2025
Written 17 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Travel544754
Evanston, Illinois
1 contribution
5.0 of 5 bubbles
Positive experience
Chicago - Fort MyersDomestic
On time boarding , better seats , the crew are very friendly. The plane was very clean . Ticket counter staff very helpful and pleasant .
Date of travel: February 2025
Written 17 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Airhelp18885665066
1 contribution
5.0 of 5 bubbles
Call Now +1*800*419*8165 today! Spirit™ Airline™ customer service number
Los Angeles - SaratovInternational
Call Now +1*800*419*8165 today! Spirit™ Airline™ customer service number for help with cancellations, flight changes, and booking queries.
Date of travel: November 2024
Written 17 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Showing results 1-5 of 30,045
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Showing results 1-5 of 3,723
Mat G
1 contribution
1.0 of 5 bubbles
Don't fly Spirit!
Read full review

Ria J
1 contribution
2.0 of 5 bubbles
Do not check in a bag, it could get lost. Don't fly with them if you have other options.
Read full review

Margarita K
1 contribution
5.0 of 5 bubbles
Be aware of the bag policy and be ready to pay extra for comfortable seats.
Read full review

Yandia M
1 contribution
1.0 of 5 bubbles
Don’t book with them .
Read full review

Barbara G
28 contributions
5.0 of 5 bubbles
I selected the Savy seats which were fine. Be on time, they are one of the few airlines that take off early if boarding is complete!
Read full review

Showing results 1-5 of 100
Baggage fees

Domestic United States
Carry-on bag:RM 155 - RM 289
1st checked bag: RM 133 - RM 289
2th checked bag: RM 178 - RM 444
3th checked bag: RM 377 - RM 444
4th checked bag: RM 377 - RM 444
Each checked bag maximum 40lb/18kg
United States to Mexico
Carry-on bag:RM 133 - RM 289
1st checked bag: RM 155 - RM 289
2th checked bag: RM 200 - RM 444
3th checked bag: RM 400 - RM 444
4th checked bag: RM 400 - RM 444
Each checked bag maximum 40lb/18kg
*Please confirm baggage fees on airline website.
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