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Sunwing Airlines


3 of 5 stars
417 Reviews
Headquarters: 27 Faskin Drive, Toronto, Ontario M9W 1K6 Canada +1-877-786-9464 Website

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Visitor rating
  • 75
    Excellent
  • 93
    Very good
  • 75
    Average
  • 68
    Poor
  • 106
    Terrible
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We booked a 7 days Vacation package with Sunwing. The price was great and it included the Diamond... read more

3 of 5 starsReviewed 1 week ago
Trevor P
,
Toronto, Canada
Rating summary
  • 2.5 of 5 stars
    Legroom
    2.5 of 5 stars
    Seat Comfort
  • 3 of 5 stars
    Customer Service
    3 of 5 stars
    Value for Money
  • 3.5 of 5 stars
    Cleanliness
    3 of 5 stars
    Check-in and Boarding
  • 3 of 5 stars
    Food and Beverage
    3 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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417 Reviews from our TripAdvisor Community

Write a Review

417 reviews from our community

Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Polish first
  • Any
English first
Level Contributor
10 reviews
1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

For seat concern I took pictures for both elite plus and economy seats check that please . WeWent to Cuba with Sunwing at Monday 11, the boarding was fast and efficient. We didn't choose our seats prior to boarding so we ended up being at the elite plus 3A& 3B seats, was very comfortable big legroom, we arrived to Cuba...

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Caribbean Economy Ottawa - Varadero

Helpful?
1 Thank Ana W
Oakbank, Canada
Level Contributor
5 reviews
3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

For the money spent , this airline offers a good choice for vacations that are all inclusive. Have flown with them 3 years in a row and flying with them again this coming February. Look early in spring for deals on vacation destinations for coming winter to get best prices. Booking of excursions can be left for when you reach...

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Caribbean Economy Winnipeg - Varadero

Helpful?
Thank Marvin W
Ottawa, Canada
Level Contributor
5 reviews
1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

not bad-on time and early arrival both ways-hard to get a beer-stupid movies-nice staff though-choice of smoked meat or calzone-thats it-nothing else except candy-take cash or credit for beer-7 a beer-order 2 at once-pretty plane-blue ceilings-but old-ashtray in bathroom still there

Caribbean Economy Ottawa - Varadero
Helpful?
Thank varaderomom
Toronto, Canada
Level Contributor
6 reviews
6 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked a 7 days Vacation package with Sunwing. The price was great and it included the Diamond Club Upgrade. Check-in at Toronto Pearson took longer than expected. Our flight was then delayed over an hour with no explanations why. Getting into Holguin Cuba, because we were delayed we landed same time as 3 other planes did. Getting through customs...

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Caribbean Economy Toronto - Holguin

Helpful?
Thank Trevor P
Vancouver, Canada
Level Contributor
14 reviews
3 helpful votes
4 of 5 stars Reviewed 1 week ago

Flew on Sunwing for the first time during our vacation to Los Cabos, Mexico. I was first apprehensive due to the previous reviews and bad publicity about the airline, but we were pleasantly surprised. On the trip down, we departed on time. The crew were a little cold. Seemed obvious that this was just a job for them. Not too...

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Mexico Economy Vancouver - Los Cabos

Helpful?
Thank Martmanvan
Moncton, NB
Level Contributor
276 reviews
154 helpful votes
4 of 5 stars Reviewed 1 week ago

I've flown Sunwing many times, prices out of Moncton are typically better than other airlines and with direct flights down south. Paying extra for priority boarding and all that stuff are definitely worth it in many cases.

USA Economy Moncton - Orlando
Helpful?
Thank Nic7895
Enniskillen, United Kingdom
Level Contributor
18 reviews
11 helpful votes
4 of 5 stars Reviewed 1 week ago

After a flight with easyjet last year to Portugal I was dreading another lowcost flight. Sunwing surprised and exceeded my expectations. The decent legroom and comfortable seats changed my perception of short haul flights. The flight attendants were approachable and professional. If all flights to Europe were like this I would fly more often.

Europe Economy Belfast - Ibiza
Helpful?
Thank Tara M
Timmins, Canada
Level Contributor
17 reviews
13 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a typical pleasure flight - imagine a plane full of people who have never flown. We upgraded to the premium economy. People were paging the attendants while still on the tarmac wanting drink service, etc. My SO and I had a 3 of 3 to ourselves, we struck up a conversation with the attendants, and were fed free...

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Caribbean Economy Toronto - Varadero

Helpful?
Thank Rob1975Ont
1 of 5 stars Reviewed 2 weeks ago via mobile

My wife and I flew back home yesterday from Puerto Vallarta to Vanvouver. We paid for the Elite Plus class. First we were not called to board earlier as promised. We were not offered head sets, there was no space for my wife for our one small carry on and the flight attendants didn't even offer to help, the seat...

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Mexico Economy Vancouver - Puerto Vallarta

Helpful?
Thank Hassan1966
Ottawa
Level Contributor
44 reviews
35 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We've been as a family to Cuba 7 times. 5 times we flew with Sunwing. We really liked the seats and the champagne!

Caribbean Economy Ottawa - Varadero
Helpful?
Thank CdnBlossom
See travel tips for airlines
“when booking your holiday with Sunwing, select your seats, insurance (health, trip cancellation, etc.) at same time .”
 of 5 stars 978marvinw, 24 Jul 2016 | Read review
“order 2-3 beer at once cause they never come back”
 of 5 stars varaderomom, 21 Jul 2016 | Read review
“Pay to pre-book your seats. Avoid the aisle seat so you are not knocked by other people.”
 of 5 stars CdnBlossom, 13 Jul 2016 | Read review
“Get the extra leg room - it does make a big difference.”
 of 5 stars Z499XMcathys, 13 Jul 2016 | Read review
“They are very friendly but eat before you go as the food was not very good.”
 of 5 stars 582tracyt, 9 Jul 2016 | Read review
Show next 5 travel tips 5 of 10
About Sunwing Airlines
Toronto-based Sunwing Airlines (WG) flies to more than 70 destinations. This includes more than 30 Canadian cities as well as 14 countries in North America, Central America and the Caribbean. Its operating bases include Toronto Pearson International Airport (YYZ), Montréal-Pierre Elliott Trudeau International Airport (YUL) and Vancouver International Airport (YVR). Its fleet consists of 38 Boeing 737-800 aircraft. Onboard services include non-alcoholic beverages, a complimentary glass of sparkling wine as well as wine service during lunch and dinner, hot meals, hot towel service and onboard movies. The airline, which caters to the leisure market, is owned by Sunwing Travel Group.
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