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Sunwing Airlines


3 of 5 bubbles
1,612 Reviews
Headquarters: 27 Faskin Drive, Toronto, Ontario M9W 1K6 Canada +1-877-786-9464 Website
Rating summary
  • 2.5 of 5 bubbles
    Legroom
    2.5 of 5 bubbles
    Seat Comfort
  • 3 of 5 bubbles
    Customer Service
    3 of 5 bubbles
    Value for Money
  • 3.5 of 5 bubbles
    Cleanliness
    3 of 5 bubbles
    Check-in and Boarding
  • 2.5 of 5 bubbles
    Food and Beverage
    2.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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1,612 Reviews from our TripAdvisor Community

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1,612 reviews from our community

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Showing 1,371: English reviews
Calgary, Canada
Level Contributor
92 reviews
35 helpful votes
1 of 5 bubbles Reviewed yesterday NEW via mobile

Sunwing sucks period. Their planes are so old I am afraid that they wouldnt make it to their destination. The service sucked and they ran out of beer about 2 hours in to our flight and the food was cooked last week I think. Not even a plug in to charge your phone or any entertainment except for crappy movies...

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Caribbean Economy Calgary - Montego Bay

Helpful?
Thank Samhouse
Calgary
Level Contributor
3 reviews
2 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW via mobile

Sunwing never ever leaves on time. Always delayed. Miserable staff with no patience. Cramped dated planes with no personal tv's. No online check in so had to wait in line with hundreds of people for 3 hours to check in. A "direct" flight apparently includes stopping in Toronto for 2 hours to change staff? Can't they figure out another way...

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Caribbean Economy Calgary - Punta Cana

Helpful?
Thank KimberlySmith88
2 reviews
3 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW

Paid top dollar for an ocean view room. 1st there was no information indicated on any of my documentation that the return flight would be stopping for refuelling. We were 2 hours late returning. Upon arrival, we located the shuttle service from the hotel which equated to a 4 HOUR BUS RIDE WHICH WAS ACTUALLY A "CATTLERUN" where we dropped...

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Caribbean Economy Edmonton - Punta Cana

Helpful?
Thank Laura-Lee S
Vancouver, Canada
1 review
1 of 5 bubbles Reviewed 2 days ago NEW

We had booked an all inclusive vacation to Mexico leaving 5pm on May 5th and arriving in Mexico at 11pm on May 5th. Sunwing just informed us that our flight has changed, so we will now be arriving in Mexico at 3am on the 6th, and won't be able to check into our rooms until 3pm that day!!! This means...

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Mexico Economy Vancouver - Puerto Vallarta

Helpful?
Thank daria322
1 review
1 of 5 bubbles Reviewed 2 days ago NEW

Booked a last minute trip to Jibacoa Beach Cuba with Sunwing Vacations to escape the April snow. This was hands down the worst vacation ever! A group of us went but stayed at three different all inclusive resorts. Our resort was adults only so we thought it would be better. Our entire group and everyone we met on the plane...

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Caribbean Economy Edmonton - Varadero

Helpful?
Thank Judy W
Hamilton, Canada
1 review
1 of 5 bubbles Reviewed 2 days ago NEW

We specifically payed extra for an early flight out of TO and later flight out of Cancun. We arrived at TO airport on time for 10:50am departure. Told we were delayed until 8:00pm. First reason was crew needed a rest. Then told plane issues. Also told by Sunwing rep that because we were flying later out of TO, we would...

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Mexico Economy Toronto - Cancun

Helpful?
Thank rbrok
Grand Falls, Canada
Level Contributor
3 reviews
8 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW

I am so thankful that Sunwing flies out of Fredericton and direct to Varadero, Cuba. This works out fabulous for us as it is only a two hour drive from our home to there and the time of the flight is perfect outbound as well is return. Don't have to leave in the middle of the night or the day...

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Caribbean Economy Fredericton - Varadero

Helpful?
Thank Brenda G
Detroit, Michigan
Level Contributor
3 reviews
1 helpful vote
2 of 5 bubbles Reviewed 3 days ago NEW

The most rudest flight attendants in the air!!! I do a lot of flying for work and this airline must hire the worst flight attendants.

International Economy Varadero - Windsor
Helpful?
Thank ZAMBONI65
Richmond, Canada
Level Contributor
26 reviews
8 helpful votes
3 of 5 bubbles Reviewed 4 days ago NEW

We recently completed a trip to Mazatlan via Sunwing Airlines.. We did get what we paid for .. Overall it was a good experience with the exception of the last day. our flight was delayed from 1:50 pm all the way midnight.. We were left with a whole day at the RIu where we could eat and drink - but...

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Mexico Economy Vancouver - Mazatlan

Helpful?
1 Thank David C
Hamilton Ontario
Level Contributor
8 reviews
12 helpful votes
3 of 5 bubbles Reviewed 4 days ago NEW

Flying south to Varadero went smoothly. Ignored the high cost meals. Yes we did get champagne. Return flight a week later March 29 delayed about 1 1/2 hours because of some luggage problem. Tried two of the meals but even though we were only seats 9 they had run out of the meals. Landing in Hamilton... No Luggage. It had...

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Caribbean Economy Hamilton - Varadero

Helpful?
Thank BobCubanFrequenter
See travel tips for airlines
“Bring a lunch! or pay for a meal. Tall? book your seat ahead of time, I'm 5' and the middle seat was very uncomfortable.”
A3101QVbrendag, 24 Apr 2017 | Read review
“Good direct flights - but not good response for delays.”
davidcM5258OG, 23 Apr 2017 | Read review
“Take your own snacks !!!”
BobCubanFrequenter, 23 Apr 2017 | Read review
“We lost a whole day that we paid for. with no money back”
kimberlycO3663WF, 23 Apr 2017 | Read review
“Bring your own food, drink and entertainment .”
2alfa, 22 Apr 2017 | Read review
Show next 5 travel tips 5 of 10
About Sunwing Airlines
Toronto-based Sunwing Airlines (WG) flies to more than 70 destinations. This includes more than 30 Canadian cities as well as 14 countries in North America, Central America and the Caribbean. Its operating bases include Toronto Pearson International Airport (YYZ), Montréal-Pierre Elliott Trudeau International Airport (YUL) and Vancouver International Airport (YVR). Its fleet consists of 38 Boeing 737-800 aircraft. Onboard services include non-alcoholic beverages, a complimentary glass of sparkling wine as well as wine service during lunch and dinner, hot meals, hot towel service and onboard movies. The airline, which caters to the leisure market, is owned by Sunwing Travel Group.

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