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Swiss International Air Lines


4,393 Reviews
Headquarters: PO Box 8058 Zurich Airport, Kloten 08058 Switzerland +41-848-700-700 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,393 Reviews from our TripAdvisor Community

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4,393 reviews from our community

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Showing 1,823: English reviews
Victoria
Level 5 Contributor
51 reviews
6 helpful votes
Reviewed yesterday
NEW

This was our first Swiss flight in recent memory and we were very impressed. We were told it was a full flight and were dreading the long hours ahead. However, the attentive fight crew made a big difference. And the food on board was quick tasty - which is surprising as most airline meals are difficult to stomach. For someone...

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International Economy San Francisco - Zurich

Helpful?
Thank Sandra C
Glass House Mountains, Australia
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed yesterday
NEW

Airline staff refused to allow me to breastfeed on takeoff (something that is quite common / even recommended on other airlines and is good for babies ears) the airline gave no warning the baby would not be allowed to feed and my baby was already feeding and sleeping, I had to stop his feed, leading to him screaming loudly and...

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Europe Economy Zurich - London

Helpful?
Thank Crazylittlething_82
Level 3 Contributor
9 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

This flight was amazing. We traveled yyz-zrh AC, then Swiss zrh-apg, they served us a hot meal and chocolate on the 2.5 hour flight. The Airbus a320 was extremely clean and the service was excellent!

International Economy Toronto - Malaga
Helpful?
Thank Lukas M
New York City, New York
Level 4 Contributor
42 reviews
27 helpful votes
Reviewed yesterday
NEW

Online and over the phone flight support is a joke! Complete waste of time! They are not family friendly and it takes 10 phone calls to complete a simple seat reservation transaction. It is all because of the online system missing passenger information. Feels like you are in the 80's! The over the phone flight support was telling me we...

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International Economy New York City - Zurich

Helpful?
Thank eat4pleasure1
Zurich, Switzerland
Level 5 Contributor
58 reviews
25 helpful votes
Reviewed 2 days ago
NEW

I use Swiss on a regular basis and have Frequent Flyer Status, to continue this status I chose to book a return flight to Las Vegas via San Francisco in Business. I have had a connecting a Business flight via Frankfurt previously to other destinations so enjoyed the Lounge in Zürich & Frankfurt. On this occasion the trip to Las...

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International Business Class Zurich - Las Vegas

Helpful?
Thank J_Traveller_C
Glass House Mountains, Queensland, Australia
Level 2 Contributor
5 reviews
6 helpful votes
Reviewed 2 days ago
NEW

The automated check in facility assigned our family seats all over the aircraft with our toddler sat 7 rows back from either patent. The flight was not full, yet the crew did not help us reunite. The last time we flew Swiss with a baby we were also given terrible seats (middle 2 seats in the central row of 4),...

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Europe Economy Zurich - London

Helpful?
Thank Tom G
Patras, Greece
Level 6 Contributor
131 reviews
21 helpful votes
Reviewed 2 days ago
NEW

Excellent flights both ways. On the flight from Athens, we flew with their newly acquired Bombardier aircraft which was amazing. Both aircraft were very clean. Seating and leg space, very comfortable. The light meals and refreshments served were just right for these flights. The flight attendants very courteous and friendly. On time flights, both ways. All in all, an excellent...

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Europe Economy Athens - Canton of Geneva

Helpful?
Thank LOUZO L
greece
Level 5 Contributor
78 reviews
9 helpful votes
Reviewed 2 days ago
NEW

The seats are not very comfortable and the food does not worth it. Most of the staff is polite but not all of them.

Europe Economy Athens - Zurich
Helpful?
Thank kpapai
Chicago, Illinois
Level 4 Contributor
31 reviews
14 helpful votes
Reviewed 3 days ago
NEW

I have flown most airlines to Greece but by far Swiss airlines is the best. Planes are new and very clean. A lot of movies to choose from. Food was good. Airline staff was very nice and friendly. Definitely will only fly Swiss Air when I travel to Europe!!

International Economy Chicago - Athens
Helpful?
Thank 13louisP
Geneva2009
Level 6 Contributor
635 reviews
231 helpful votes
Reviewed 3 days ago
NEW

The flight has been cancelled (we never learned why). Information only after intended departure time. Alternative given to me was an arrival 48 h later (for memory: the flight time for this distance is slightly over 1 hour). Treatement worse than RyanAir or Easyjet. A disappointment - I used to be Senator with Swiss but have since reduced my flights...

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Europe Economy Barcelona - Canton of Geneva

Helpful?
1 Thank Geneva2009
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See travel tips for airlines
“Best to have seat selection before boarding, which we did not, as we were transiting onto our flight from another carrier.”
sandracQ4208MZ, 22 Aug 2017 | Read review
“Avoid Swiss with children!”
eat4pleasure1, 22 Aug 2017 | Read review
“Never book a connecting flight only direct flights with Swiss”
J_Traveller_C, 21 Aug 2017 | Read review
“Hope that you have understanding passengers nearby.”
tomg862, 21 Aug 2017 | Read review
“Take another airline if you can”
Geneva2009, 20 Aug 2017 | Read review
Show next 5 travel tips 5 of 10
About Swiss International Air Lines
Swiss International Air Lines (LX) is Switzerland's flag carrier and a member of the Star Alliance. The airline offers non-stop flights to more than 100 destinations in 48 countries. These include four points within Switzerland, as well as other cities in Europe, Africa, Asia, the Middle East, North America and South America. In addition to its alliance partners, Swiss has codeshare arrangements with more than 20 other airlines. The airline's fleet has a variety of two-cabin (Business Class and Economy Class) and three-cabin (First Class, Business Class and Economy Class) configurations. Depending on the departure city, premium class passengers may have access to the airline's SWISS First Lounge, SWISS Senator Lounge or SWISS Business Lounge. Swiss's primary hub is located at Zürich Airport (ZRH).

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