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Swiss International Air Lines

4 of 5 bubbles
2,850 Reviews
Headquarters: PO Box 8058 Zurich Airport, Kloten 08058 Switzerland +41-848-700-700 Website
Rating summary
  • 3.5 of 5 bubbles
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4.5 of 5 bubbles
    4 of 5 bubbles
    Check-in and Boarding
  • 4 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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2,850 Reviews from our TripAdvisor Community

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2,850 reviews from our community

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Showing 1,169: English reviews
Prague, Czech Republic
Level Contributor
144 reviews
44 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

This airline is good as Swiss is. Airplane clean, kind staff. Also offers refreshment for free which is not a standard by other airlines.

Europe Economy Prague - Zurich
Thank Jan M
Antwerp, Belgium
Level Contributor
69 reviews
24 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW via mobile

First time I booked a flight with Swiss air. I booked a return ticket with my miles from Brussels via Zurich to Dar-Es-Salaam in business class. The below info is the long haul flight and doesn't reflect the flight from Brussels to Zurich. Only fromZurich to DAR and return. When flying with Swiss air to DAR you have a stop-over...

International Business Class Brussels - Dar es Salaam

Thank Vincent_D_BE
San Francisco, California
Level Contributor
36 reviews
16 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW

Rudeness began at check in, continued on at the gate when i was not allowed to board until all passengers were aboard do to a glitch with my boarding pass. My first sign of on board problems began when the on board entertainment system was not operational until we were well into our flight, then, my seat would not recline....

International Business Class San Francisco - Zurich

Thank RJMerlot
St. Pete Beach, Florida
2 reviews
1 of 5 bubbles Reviewed 4 days ago NEW

This was a Swiss Air flight operated by Edelweiss Airlines. They are an embarrassment. Don't think we have ever had worse food on a transatlantic flight! First time we have left a 10 hour flight and were still hungry! And in economy class they wanted us to pay for a glass of wine. That is unheard of on other long...

International Zurich - Tampa

Thank Kiskatom11
Colorado Springs, Colorado
Level Contributor
465 reviews
63 helpful votes
4 of 5 bubbles Reviewed 5 days ago NEW

We have always enjoyed flying Swiss Air. The service is always excellent. The seats in economy are pretty standard. The food is a notch above what we had on our United flight to Europe. The entertainment selection was nice. I was able to catch up on movies that I hadn't seen before. Overall it was a good experience.

International Economy Zurich - Chicago
Thank Climb14ers
Dumont, NJ
Level Contributor
121 reviews
145 helpful votes
1 of 5 bubbles Reviewed 5 days ago NEW

Booked our flights from JFK to Athens with more than enough time to make our connection to Heraklion. Well, that is if you think 8 hours is more than enough. During our connection in Zurich, Swiss boarded us quickly and that's where things went downhill. Our first plane experienced mechanical issues and 2 hours later, we were boarding buses on...

International Economy New York City - Heraklion

Thank MTBDance
Athens, Greece
Level Contributor
51 reviews
461 helpful votes
2 of 5 bubbles Reviewed 5 days ago NEW via mobile

I flew recently with Swiss on my round trip from Athens to New York through Zurich. I pick up this airliner considering in addition to cheaper choices considering the "good" name Swiss. I was completely wrong. Seats on economy the worst space and comfort I have seen at my trips. Food so bad that I did not eat it. Staff...

International Economy Athens - New York City

Thank Athens W
Tel Aviv District, Israel
Level Contributor
37 reviews
11 helpful votes
5 of 5 bubbles Reviewed 1 week ago NEW

Excellent 2 flights to and from TLV to JFK. Service was superb. Meals (kosher) were edible. Seats were not too cramped. Really no complaints. The connection times are superb.

International Economy Tel Aviv - New York City
1 Thank ynher
Navi Mumbai, India
Level Contributor
140 reviews
27 helpful votes
5 of 5 bubbles Reviewed 1 week ago NEW

I had the opportunity to fly them from Mumbai to Zurich and then from Zurich to Brussels. It was a great experience. Staff were good, the flight was neat and clean. Being a Mumbai flight they offered Masala Chai (Tea in Indian Style). They also treated us with Swiss Chocolates. Flight from Zurich to Brussels was even more exciting as...

International Economy Mumbai (Bombay) - Brussels

Thank Subrata0168
Level Contributor
13 reviews
7 helpful votes
1 of 5 bubbles Reviewed 1 week ago

OMG! We're do it start, worst experience with an airline, had never flown Swiss before and never will again. They are an embarrassment, from the delayed flights to worst food and seating, lost bags, extra charges, no communication skills of staff and couldn't care attitude, it all was deplorable. So sad as I looking forward to flying with what I...

Europe Economy Belgrade - Barcelona

Thank lakerdude66
See travel tips for airlines
“Sit at the back, window seat”
 of 5 bubbles ynher, 27 Nov 2016 | Read review
“Best advice....use another airlines”
 of 5 bubbles lakerdude66, 26 Nov 2016 | Read review
“Go to FC lounge Terminal E!”
 of 5 bubbles TandTSwitzerland, 21 Nov 2016 | Read review
“Select a single seat in the business class if possible.”
 of 5 bubbles TeutonicMetal, 14 Nov 2016 | Read review
“bring your own booze if you like to drink - even in business class”
 of 5 bubbles Mark3383, 11 Nov 2016 | Read review
Show next 5 travel tips 5 of 10
About Swiss International Air Lines
Swiss International Air Lines (LX) is Switzerland's flag carrier and a member of the Star Alliance. The airline offers non-stop flights to more than 100 destinations in 48 countries. These include four points within Switzerland, as well as other cities in Europe, Africa, Asia, the Middle East, North America and South America. In addition to its alliance partners, Swiss has codeshare arrangements with more than 20 other airlines. The airline's fleet has a variety of two-cabin (Business Class and Economy Class) and three-cabin (First Class, Business Class and Economy Class) configurations. Depending on the departure city, premium class passengers may have access to the airline's SWISS First Lounge, SWISS Senator Lounge or SWISS Business Lounge. Swiss's primary hub is located at Zürich Airport (ZRH).

474 photos of this airline

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Food and Drink (123)
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