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TAP Portugal


5,127 Reviews
Headquarters: Aeroporto de Lisboa Edificio 25 8 Andar, Lisbon 1704-801 Portugal +351-707-205-700 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,127 Reviews from our TripAdvisor Community

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5,127 reviews from our community

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Showing 1,203: English reviews
New York
Level 5 Contributor
49 reviews
32 helpful votes
Reviewed yesterday
NEW
via mobile

After last year's horrendous experience with TAP I reluctantly agreed to fly them again. The travel started fairly ok, uninspired check in staff were operating at the level expected. The plane looked nice and I managed to catch some sleep. I had a layover in Lisbon where I managed to visit the lounge and had time to spare because the...

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International Business Class New York City - Madrid

Helpful?
1 Thank MattModine
London, United Kingdom
Level 6 Contributor
81 reviews
35 helpful votes
Reviewed yesterday
NEW

Looked like TAP is used to and very comfortable with delays . All our TAP flights were delayed for different reasons , although some of them were beyond the airline's control . Bad weather , staff on strike , staff shortage and unknown reasons !

Europe Economy Toulouse - Lisbon
Helpful?
1 Thank Anup D
2 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

I will NEVER / EVER flight TAP Portugal again ! They change my ticket without letting me know so when I finally get to the gate of my second flight (because 1st one was 2h late) I couldn't go in as I had no booking because they thought I would missed it ! But I was on time and there...

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International Economy Bilbao - Casablanca

Helpful?
Thank Agathe P
2 reviews
Reviewed 2 days ago
NEW
via mobile

My experience with this airline has been awful. I've had to do two layovers from Seattle to Italy, and vise versa. I'm about to board my 4th experience from Portugal to Boston. I was on flight 843 last night. The flight attendants were the worse I've seen. They stayed at the front of the plane talking with each other behind...

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Europe Economy Rome - Lisbon

Helpful?
Thank Victoria A
Hellerup, Denmark
Level 2 Contributor
7 reviews
3 helpful votes
Reviewed 3 days ago
NEW
via mobile

We had packed light for a week to avoid the airport waiting time at the luggage belt - now the hand luggage is going there anyway for one member of our family of four. We could have put a bag under the seat but the staff was not willing to change this.

Europe Economy Lisbon - Copenhagen
Helpful?
Thank Katrine F
Al Ahsa, Saudi Arabia
Level 5 Contributor
78 reviews
25 helpful votes
Reviewed 3 days ago
NEW

Comfort has been decidedly removed from these TAP flights, with exceptionally uncomfortable seats, reduced legroom and complex boarding.

Domestic Economy Lisbon - Ponta Delgada
Helpful?
Thank JeSuiGourmet
A TripAdvisor Member
Reviewed 4 days ago
NEW
via mobile

Stranded in Funchal due to weather for 3 days. While this was not TAP's doing, their handling was. They were simply awful. They provided no support, other than a phone number to reschedule a flight to another city (availability to origin destination was apparently not availabilty). We lost tour bookings and downpayment on flat while incurring costs in Funchal. We...

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Domestic Economy Funchal - Porto

Helpful?
Thank A TripAdvisor Member
Nendaz, Switzerland
Level 5 Contributor
43 reviews
13 helpful votes
Reviewed 4 days ago
NEW

No meal due to limited staff - no meal - meal is an expensive part of being in business - unacceptable not to offer a partial refund compensation. Additionally - only water, same as economy, with same seats as economy people just behind us - thus where's the value really??

Domestic Business Class Lisbon - Funchal
Helpful?
Thank Damien C
Lagos, Nigeria
Level 5 Contributor
25 reviews
15 helpful votes
Reviewed 5 days ago
NEW

My wife and I flew this airline for the first time. For some reason, we opted for business class. The business class had no demarcation from economy class. I didn't see any difference in the legrooms available for both classes. The only difference was the "full" meals served 6 of us at the business class. The meal was just average,...

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Europe Business Class Manchester - Lisbon

Helpful?
1 Thank babanla
Tel Aviv, Israel
Level 6 Contributor
2,902 reviews
2,254 helpful votes
Reviewed 5 days ago
NEW

Our flight was delayed for over 3 hours, yet the airlines refused to pay compensation "due to a mechanical failure". The flight itself, once we were airborne, was dreadful, with zero service and rude attitude from the attendants.

Europe Economy Madrid - Lisbon
Helpful?
2 Thank TheShis
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See travel tips for airlines
“Fly economy. Don't fly business. Minimal difference in service.”
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“Read the strict (self bring) luggage control carefully as per ticket conditions”
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“Beware of the changes in the pricing and extras.”
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About TAP Portugal
The flag carrier of Portugal, TAP Portugal (TP) is a member of the Star Alliance. The airline serves more than 85 destinations in 38 countries across Europe, Africa, North America and South America. TAP also has codeshare agreements with about 30 other airlines, and owns two subsidiary airlines: Portugália (NI), also known as PGA, and PGA Express (OC). TAP's fleet of planes is configured in two cabins: TAP Executive, or Business Class, and Economy Class. The airline operates a primary hub at Lisbon Portela Airport (LIS) and a secondary hub at Porto's Francisco de Sá Carneiro Airport (OPO).
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