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TAP Portugal


4 of 5 bubbles
3,187 Reviews
Headquarters: Aeroporto de Lisboa Edificio 25 8 Andar, Lisbon 1704-801 Portugal +351-707-205-700 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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3,187 Reviews from our TripAdvisor Community

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3,187 reviews from our community

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Showing 646: English reviews
Level Contributor
6 reviews
1 helpful vote
5 of 5 bubbles Reviewed 2 days ago NEW

My flight from Miami to Zurich via Lisboa on September 29, 2016 was most comfortable, and a very pleasant experience throughout. TAP's staff from counter service to wheelchair assistance to flight personnel were not only truly friendly but also highly efficient and visibly well-trained. All on-board food was very good, and the in-flight dinner was comparable to first-class restaurant offerings....

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International Economy Miami - Zurich

Helpful?
1 Thank sigrudo
New York City
Level Contributor
9 reviews
9 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW

My recent, and first, experience with flying Portugal's TAP reminded me of earlier days when there was good customer service, comfortable seats and eatable food. Multiple representatives in the check-in area to give direction and advice, painless checking in of luggage. Once on board surprised to get some extra leg room (economy class)- biggest surprise was the food. Good presentation...

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International Economy New York City - Lisbon

Helpful?
1 Thank photographer_100_100
Barcelona, Spain
Level Contributor
23 reviews
8 helpful votes
2 of 5 bubbles Reviewed 4 days ago NEW

I've flown several times with TAP and my impression is far from being good. Numerous delays, frequent strikes from the air crew asking for (even) higher salaries, stupidly high fares. Even their website is very dodgy. I could NEVER finish a booking successfully at first time without telling me "the price for this fare has increased, please try again". Curiously,...

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Europe Economy Barcelona - Lisbon

Helpful?
1 Thank Bruno B
Miami, Florida
Level Contributor
2 reviews
4 helpful votes
1 of 5 bubbles Reviewed 4 days ago NEW

Several people ask for water they never brought it and we ask again they simple said.....they were busy with business class!!! Food ok nothing special , again ask for coffe SORRY we don't have , look like they were to busy with business class. Some in fly entertainment not working again we are sorry!!!!!

International Economy Madrid - Miami
Helpful?
1 Thank P O
The Hague, The Netherlands
Level Contributor
18 reviews
2 helpful votes
4 of 5 bubbles Reviewed 4 days ago NEW

TAP is no doubt my favourite company to fly with, even with some minor "hiccups", the usual sympathy and professionalism of the crews makes it forgivable. Even with all the reductions due to the low cost competition, it's still worthy of my preference. Good and well maintained fleet with high security rate. Good quality/price.

Europe Economy Amsterdam - Lisbon
Helpful?
1 Thank MRodriguesR
Lanarkshire, Scotland
Level Contributor
14 reviews
23 helpful votes
2 of 5 bubbles Reviewed 5 days ago NEW

Flew Manchester - Lisbon-Belem return. Flights were ok, on time, clean, decent food/entertainment/pricing/staff. However on the way home one of my bags went missing. This was reported straight away at the airport and registered with the airline. I landed on 17th August. It is now 29th Nov and I still have no bag, no compensation and no reimbursement of lost...

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International Economy Manchester - Belem

Helpful?
1 Thank mmccue_2000
Melbourne, Australia
Level Contributor
73 reviews
26 helpful votes
5 of 5 bubbles Reviewed 5 days ago NEW

First time I flew with TAP, and I would strongly recommend them. Firstly, the fare was much cheaper than the competition. Secondly, the food was EXCELLENT, with really good wine. The wine by the way was unlimited, I could have drunk much more if I wished!! Finally, the cabin were extremely friendly, cheerful and helpful.

Europe Economy London - Lisbon
Helpful?
1 Thank Alex280546
Level Contributor
6 reviews
2 helpful votes
3 of 5 bubbles Reviewed 5 days ago NEW

BCN - LIS - MIA 229 MIA - LIS- BCN 228 Great service on counter, during boarding, inflight. Great timing and and confortable seats. If I had to make a negative comment of TAP itself would be the age of the plane on flight 228. Entertainment was dull and very outdated, which was not so on my way to Miami...

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International Economy Miami - Barcelona

Helpful?
1 Thank Camilo G
Florida
Level Contributor
5 reviews
17 helpful votes
5 of 5 bubbles Reviewed 5 days ago NEW via mobile

I read a lot of negative reviews prior to our trip regarding TAP Portugal and was a little concerned. Our experience with TAP was way beyond what we expected, service, seats, food, entertainment package, everything was great, we had a very pleasant trip, I would definitely fly TAP again.

International Business Class Miami - Canton of Geneva
Helpful?
1 Thank Liza Iveth N
Level Contributor
5 reviews
1 helpful vote
4 of 5 bubbles Reviewed 6 days ago NEW via mobile

TAP Portugal I was surfing for travel ideas to use my credit card points and the idea that London was calling floated to the top. The agent was able to book RT tickets for around $500. Not direct but one hour plus layover in Lisbon. Unbelievable I thought while at the same time realizing that I never heard of TAP....

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International Economy Boston - London

Helpful?
1 Thank Don H
See travel tips for airlines
“good money for value and service”
 of 5 bubbles MRodriguesR, 29 Nov 2016 | Read review
“Pray to god you dont lose any luggage”
 of 5 bubbles mmccue_2000, 28 Nov 2016 | Read review
“look for different rates fares if you don't need hold luggage, you would surprised that can be cheaper than most "low cost" airlines”
 of 5 bubbles H4503MGpedror, 27 Nov 2016 | Read review
“use another airline I have never been charged for each standard seat with so-so service before”
 of 5 bubbles africanmatrix, 26 Nov 2016 | Read review
“Boarding is a mess. If you are Business Class, line up early.”
 of 5 bubbles 420eugenes, 14 Nov 2016 | Read review
Show next 5 travel tips 5 of 10
About TAP Portugal
The flag carrier of Portugal, TAP Portugal (TP) is a member of the Star Alliance. The airline serves more than 85 destinations in 38 countries across Europe, Africa, North America and South America. TAP also has codeshare agreements with about 30 other airlines, and owns two subsidiary airlines: Portugália (NI), also known as PGA, and PGA Express (OC). TAP's fleet of planes is configured in two cabins: TAP Executive, or Business Class, and Economy Class. The airline operates a primary hub at Lisbon Portela Airport (LIS) and a secondary hub at Porto's Francisco de Sá Carneiro Airport (OPO).
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