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TAP Portugal


10,950 reviews
Headquarters: Aeroporto de Lisboa Edificio 25 8 Andar, Lisbon 1704-801 Portugal 011 351 707 205 700 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,950 Reviews from our TripAdvisor Community

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10,950 reviews from our community

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Showing 3,149: English reviews
Porto, Portugal
1 review
1 helpful vote
Reviewed yesterday
NEW
via mobile

Second experience flying with TAP and for the second time it was a nightmare again. The first time we were flying from Porto to Amsterdam and for no reason whatsoever they decided to land in Brussels and keep everyone inside the plane waiting for 2hr before taking off again to Amsterdam. This time they kept us again inside the plabe...

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Domestic Economy Lisbon - Porto

Helpful?
1 Thank Nuno I
Caledon, Canada
Level 4 Contributor
49 reviews
14 helpful votes
Reviewed yesterday
NEW

We we delightfully surprise by the budget price and great service both in the air and on the ground.. The agents were helpful in getting us to our flights. courteously and proptly. Although airport signs are in Portugese everyone who helped us spoke English and directed us. A shorter trip to Madrid was equally as good, as was our return...

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International Economy Toronto - Lisbon

Helpful?
Thank KathyGrey2015
Wrexham, United Kingdom
Level 3 Contributor
12 reviews
4 helpful votes
Reviewed yesterday
NEW

Having arrived at the airport at 5.00am [last check in 5.40 for a 7.30 dep!] we were told that dep would be 8.55. No explanation. Left at 9.30 again no explanation. I think that it was unforgiveable to give no explanation or offer a lounge facility and some light refreshment [despite being requested.] Our total wait time was 4.5 hours....

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Europe Economy Lisbon - Manchester

Helpful?
Thank John P
Barcelona, Spain
Level 4 Contributor
25 reviews
1 helpful vote
Reviewed 2 days ago
NEW

My flight from Madrid to Lisboa was delayed (as usual), when I arrived to Lisboa, my connection flight to Helsinki was still in the airport but gate was closed and I was denied boarding. I was booked for the next flight, the next day, but I was not provided with hotel or food voucher for the night.

Europe Economy Madrid - Helsinki
Helpful?
Thank Celia B
Seville, Spain
Level 6 Contributor
248 reviews
84 helpful votes
Reviewed 2 days ago
NEW

Was a confort flight. No so many people on board so we could move and rest. They still give you a sandwich and somethig to drink plus a sweet in the end. Crew members where happy and smily.

Europe Economy Lisbon - Nantes
Helpful?
Thank Pelaski P
Seville, Spain
Level 6 Contributor
248 reviews
84 helpful votes
Reviewed 2 days ago
NEW

Quality price is quite good. Crew was happy and sympathic and on board you still have something to eat and drink

Europe Economy Seville - Lisbon
Helpful?
Thank Pelaski P
Level 2 Contributor
9 reviews
Reviewed 2 days ago
NEW
via mobile

The staff were very helpful and friendly. The flight took off in good time and the free food on the flight was a nice surprise considering many usual flight services we use do not include food.

Europe Economy London - Lisbon
Helpful?
Thank Emily W
Mittenwald, Germany
Level 6 Contributor
123 reviews
45 helpful votes
Reviewed 2 days ago
NEW

TAP was approximately $150-$250 cheaper than the other carriers in our area. We decided to book a flight. It was one of the worst mistakes of our lives. In saving money, this is what we sacrificed: HIDDEN BAGGAGE FEES: We flew intercontinental between Europe and Africa. Astonishingly, TAP now charges $100 per checked bag -- ON AN INTERCONTINENTAL FLIGHT! They...

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International Economy Bonn - Dakar

Helpful?
Thank caleb192837
Orlando, Florida
Level 6 Contributor
102 reviews
65 helpful votes
Reviewed 2 days ago
NEW

Loaded the plane on time and then sat there for over two hours doing nothing on a 3-1/2 hour flight. Six hours total on the plane. Smallest seats I've ever seen and literally no leg room. People were standing and walking the whole time I'm sure out of pain. Never again. The airline attendants were very friendly no problem there.

Europe Economy Lisbon - Brussels
Helpful?
Thank luggageinhand
1 review
Reviewed 2 days ago
NEW
via mobile

Wost company ever. 2 times making big mistakes in 10 days. Lost our connection flights because of their delaights.

International Economy Fes - Lisbon
Helpful?
Thank Luka T
See travel tips for airlines
“make sure you have at least 2 hours in flight connections.”
905celiab, 19 Jul 2018 | Read review
“The Airport of Lisbon is really good, not so good in Nantes”
PelaskiP, 19 Jul 2018 | Read review
“If you travel to Lisbon, ask for window because views arriving are amazing”
PelaskiP, 19 Jul 2018 | Read review
“"Best Flight" on TAP ---- give me a break!”
caleb192837, 19 Jul 2018 | Read review
“Only if this is your last resort.”
luggageinhand, 19 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About TAP Portugal
The flag carrier of Portugal, TAP Portugal (TP) is a member of the Star Alliance. The airline serves more than 85 destinations in 38 countries across Europe, Africa, North America and South America. TAP also has codeshare agreements with about 30 other airlines, and owns two subsidiary airlines: Portugália (NI), also known as PGA, and PGA Express (OC). TAP's fleet of planes is configured in two cabins: TAP Executive, or Business Class, and Economy Class. The airline operates a primary hub at Lisbon Portela Airport (LIS) and a secondary hub at Porto's Francisco de Sá Carneiro Airport (OPO).
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