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Thai Airways

Headquarters: 89 Thanon Vibhavadi Rangsit, Bangkok Thailand 10900
Overview
4.016,393 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About Thai Airways

Airline Alliance

Star Alliance
Headquarters: 89 Thanon Vibhavadi Rangsit, Bangkok Thailand 10900

Airline Summary

THAI (TG) is the flag carrier of Thailand and a founding member of the Star Alliance. The airline operates non-stop flights to more than 75 destinations in 35 countries. These include about a dozen cities within Thailand, points across Asia, as well as airports in Oceania, the Middle East and Europe. THAI also has codeshare arrangements with more than 20 other airlines. THAI's fleet includes a variety of one-, two- and three-cabin configurations featuring Royal First Class, Royal Silk Class (Business Class) and Economy Class. Premium class passengers have access to the airline's THAI Royal Silk and Royal Orchid lounges, where available. THAI is also the sole owner of a subsidiary airline, Thai Smile Air (WE).
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16393Reviews
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Alta595 wrote a review Yesterday
Melbourne, Australia86 contributions
Melbourne - Bangkok
International
I had to cancel business class flight in April 2024. There months later I am yet to receive my refund. They tell me that they have a policy of 180 days to refund the money. Seriously, all other airlines I've travelled with on Business class complete refunds within 72 hours. I won't be booking with Thai Airways again anytime soon!
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Alec C wrote a review Yesterday
1 contribution
Hyderabad - Melbourne
International
Forget the flight...it never happened. Booking was done online, payment was made. Booking was cancelled and no ticket issued. However, they did send me a receipt for the payment ... money talks!!! Now onto my credit card co to get my money back ...
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Martin P wrote a review 6 Jul
1 contribution
Bangkok - Hong Kong
Asia
The staff were very nice and the meal was very good. Also they gave us 3 seats for my family so we could siy together, and gave my grandma a wheel chair.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Thanaphat D wrote a review 5 Jul
1 contribution
Bangkok - Tokyo
North Asia
How excellent the seat is good and the main screen was very comfortable for my console so when I’m sleeping I thought I had to wear the seatbelt at all times but I didn’t know I can take it off and then there’s a camera????? So it’s excellent | Excellent airway
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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KevinS wrote a review 4 Jul
Thailand4 contributions
Melbourne - Bangkok
International
I had to cancel my business class flights a few days before my flight due to ill health, and now I have to wait 108 days for my refund. The Call Centre just roll out policy and you hit a brick wall trying to speak to aThai Manager that will escalate my concerns. I want to re book in a few weeks but I have no refund. Thai has nearly $6000 of my money and I have no access to the company to get my money. They don’t respond to e mails and the Call Centre Staff are no help. Buyer Beware !!!
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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KevinS wrote a tip 4 Jul
"Make sure you have travel insurance to cover any losses or pay extra to re schedule flights"
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Rooftop_Beach wrote a tip 3 Jul
"Snacks and drinks between meals on long haul flight were on request only. They didn't provide in the basket self service like EVA or SQ"
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Andrew S wrote a tip Jun 2024
"I would recommend flying business class for long haul flights if you can"
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Jay D wrote a tip Jun 2024
"Don’t flight with Thai, fly with Singapore."
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Elizabeth W wrote a tip May 2024
"DO NOT BOOK THAI AIRWAYS!!!"
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