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Tunisair


1,316 reviews
Headquarters: La Charguia II, Tunis 02035 Tunisia 011 216 81 107 777 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,316 Reviews from our TripAdvisor Community

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1,316 reviews from our community

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Showing 192: English reviews
Tunis, Tunisia
2 reviews
Reviewed 2 days ago
NEW
via mobile

Having got Tunis Air for over 2 years it has never left on time. Shortest delay is 3 hours, longest 32 hours. If you can fly any other airline, avoid tunisair. They will also never tell you how long they are delayed. No updates, no apologies and they will never refund you or provide water etc even if 32 hours...

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International Economy Amsterdam - Tunis

Helpful?
Thank KRX88
Tripoli
Level 3 Contributor
8 reviews
5 helpful votes
Reviewed 2 days ago
NEW

I came across the worst customer service ever. I asked for costs for excess baggage at Gatwick and the manager immediately started to defend Tunisair high costs compared to other airlines: I usually pay 40 gbp online or 60 gbp at the airport with Lufthansa, for example, whereas Tunisair costs are 60 gbp online and 75 at the airport. I...

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International Economy London - Tunis

Helpful?
2 Thank patriciaTripoli
2 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Late departure (more than 5 hours) with no explanations, neither no concern with passengers that, and because of that, lost their connections. No english, no customer office and no response... another world.

International Economy Tunis - Madrid
Helpful?
1 Thank Joao S
Dubai, United Arab Emirates
Level 6 Contributor
141 reviews
72 helpful votes
Reviewed 3 days ago
NEW

This flight was a nightmare! The flight was initially delayed by one hour. We were supposed to leave by 3. Then the flight was delayed again with no announcements. The passengers were at the boarding gate, but there was no plane. At 5 O'clock people get restless and all their patience got exhausted. They were asking for an explanation, but...

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International Economy Tunis - Amsterdam

Helpful?
1 Thank Rainbow2000
London, United Kingdom
1 review
1 helpful vote
Reviewed 3 days ago
NEW
via mobile

This has got to be the filthiest aircraft that I have ever been on. The plane was so dirty that just being in there made me want to vomit. The food trays, seats, walls were all covered in crusty dried food, old coffee marks and other unidentifiable stains. The seats are so worn out and torn that the padding is...

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International Economy London - Tunis

Helpful?
1 Thank RM123455
London, United Kingdom
Level 6 Contributor
103 reviews
65 helpful votes
Reviewed 3 days ago
NEW

It’s been 3 years since my last review of this airline and I write this with great reluctance as I travel to Tunis regularly and have done for many many years.However this service is at a all time low I travelled very recently and at check in we asked if the incoming flight had left Tunis and were told it...

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International Economy London - Tunis

Helpful?
Thank Attia317
London, United Kingdom
Level 3 Contributor
19 reviews
11 helpful votes
Reviewed 3 days ago
NEW
via mobile

What can I say,if you like planes so dirty that you don’t even want to eat then this is your airline of choice. If you want service so bad that the flight attendant tells you that you are bothering him just because you asked for a glass of water then this is your airline . Never see such rude attendants...

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International Economy London - Tunis

Helpful?
1 Thank m0e17
Level 5 Contributor
31 reviews
7 helpful votes
Reviewed 5 days ago
NEW
via mobile

It was my first time to use Tunisair, first flight from Cairo to Tunisia 9 September 2018 was delayed for 3 hours without any apologies, they approve the boarding while they still cleaning the aircraft, some passengers was not able to find their seat and the crow told them it’s free seat . On my return flight to Cairo 15...

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North Africa Economy Cairo - Tunis

Helpful?
1 Thank Motaz R
Toulouse, France
Level 5 Contributor
92 reviews
58 helpful votes
Reviewed 1 week ago

You can count on your departure time to never be respected. that's if you're lucky and they don't cancel your flight a few days before simply because it's not profitable. I had to deal with nightmarish situations where I had to beg rental managers to move my bookings last minute because of this disregard for customers. Flight crew never apologize...

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International Economy Paris - Tunis

Helpful?
1 Thank PewdiPie
1 review
Reviewed 1 week ago via mobile

I was surprised by the good quality of the service onboard. Good food menus for an air company and a regular flight comparing to us companies. The only think I should notice is the lack of the entertainement content onboard. Many passengers from the previous flight left their trash behind them. Departure on time and arrival before time. I highly...

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International Economy Montreal - Tunis

Helpful?
Thank M. G
See travel tips for airlines
“Don't use it.”
patriciaTripoli, 18 Sep 2018 | Read review
“Try another company”
477joaos, 18 Sep 2018 | Read review
“Travel with someone else”
Attia317, 17 Sep 2018 | Read review
“Evoid to flight with Tunisair is the only one advice that I can provide.”
Mohamed_7, 3 Sep 2018 | Read review
“Avoid this company.”
NabilBKK, 3 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Tunisair
Founded in 1948, Tunisair (TU) is the flag carrier of Tunisia. It is headquartered in Tunis and operates from a hub at Tunis-Carthage International Airport (TUN). Tunisair flies to eight domestic destinations. International flights are available to about 80 international destinations in 28 countries in Africa, Europe, the Middle East and Asia. The airline's fleet of 34 aircraft consists of Airbus A300-600, Airbus A319-100, Airbus A320-200, Airbus A330-200, Boeing 737-500 and Boeing 737-600 planes. Aircraft are configured with either a single Economy Class cabin or Business Class and Economy Class cabins.
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