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United Airlines


3 of 5 bubbles
10,320 Reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1-800-864-8331 Website
Rating summary
  • 3 of 5 bubbles
    Legroom
    3 of 5 bubbles
    Seat Comfort
  • 3.5 of 5 bubbles
    Customer Service
    3 of 5 bubbles
    Value for Money
  • 3.5 of 5 bubbles
    Cleanliness
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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10,320 Reviews from our TripAdvisor Community

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10,320 reviews from our community

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Showing 8,705: English reviews
Cleveland OH, United States
Level Contributor
29 reviews
6 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

The only direct flight of the day on a Monday so it was fairly packed. The middle 3 hours of 5.5 were fairly bumpy on and off but the crew did a great job of informing everyone and keeping everyone calm. Frequent drink and water service as well. This flight had wifi the whole time so I definitely appreciated being...

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Domestic Economy Cleveland - San Francisco

Helpful?
Thank Cheryl K
Monroe, New York
Level Contributor
7 reviews
4 of 5 bubbles Reviewed yesterday NEW

Smoothest trips both to and from Jamaica. Great flights both direct out of Newark. Checking in was easy. Security lines were a bit long but moved pretty well. That is expected today.

Caribbean Economy Newark - Montego Bay
Helpful?
Thank dannyv777
Level Contributor
46 reviews
3 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

Flew to DC for last minute business and was very surprised with the amount of legroom in the economy class. Staff on the plane was very friendly and accommodating.

Domestic Economy Chicago - Washington DC
Helpful?
Thank Thomes1993
New York City, New York
Level Contributor
14 reviews
6 helpful votes
1 of 5 bubbles Reviewed yesterday NEW via mobile

Honestly I am pretty upset at myself for booking UA for our London trip. I should have done more research and should have known UA is terrible at international routes. Where should I begin? The aircraft are old, no latest technology offered, I even upgraded to economy plus for our return flight, BIG mistake. Each update cost over £100, and...

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International Economy Newark - London

Helpful?
Thank dctraveler616
Ivins, Utah
Level Contributor
52 reviews
25 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

United Flight 32 from LAX to Tokyo restored my confidence in US airlines for international travel. The plane was new, the seats were great and everything worked. Our small group of veterans especially appreciated the humor and personality of the flight attendants. The service and food was very good. I would fly this route again.

International Business Class Los Angeles - Tokyo
Helpful?
Thank Dave H
Chicago, Illinois
Level Contributor
61 reviews
9 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

United provided good service for a flight to Denver. I would say no issues, a standard level of service. Flight attendants were pleasant, flight proceeded smoothly. Arrived at destination with no headaches.

Domestic Economy Chicago - Denver
Helpful?
Thank Matt T
Chicago, Illinois
Level Contributor
174 reviews
60 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW

First it was dinging everyone in economy. Now the disease has spread to buisness with its fancy new entertainment systems. To get any entertainment you have to use the UAL app on your own device. Of course, that costs a fee to plus into wifi service. But someone forgot that there is music in the air! No music on the...

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Mexico Business Class Chicago - Los Cabos

Helpful?
Thank Jimgo
Level Contributor
20 reviews
5 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

I booked a free ($5.06) flight with points to Chengdu. When I went online to check-in, I was offered a first class upgrade for $1,200US. For a 14.5 hour flight, it was totally worth every penny. They just launched the new Polaris class. Not all their Dreamliners are retrofitted for Polaris, and this one wasn't but the beds were decent,...

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International First Class Tampa - Chengdu

Helpful?
Thank Rachel D
New Baltimore, Michigan
Level Contributor
3 reviews
2 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW

We were traveling to St. Lucia from Detroit and back, both ways we had a layover in Chicago. The first trip, Detroit to Chicago, was ok - staff were not overly enthused about working but wasn't bad. When we got to Chicago and were getting ready to leave for St. Lucia, we received news from the captain and crew that...

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Caribbean Economy Detroit - St. Lucia

Helpful?
Thank MeaganP14
Wildomar, California
Level Contributor
6 reviews
2 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW via mobile

My husband and I enjoy the benefits of the mileage explorer card / mileage plus program and the service today was excellent in economy plus . The flights were up to 40 minutes shorter than stated. It was the day after my birthday and they noted it and gave me free alcohol and snacks, it's the little things! Great job...

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International Economy Liberia - Los Angeles

Helpful?
Thank snowylea
See travel tips for airlines
“If you want the extra leg room, book it early, as they do not often upgrade to the front section that they call economy plus.”
 of 5 bubbles 5cherylk, 20 Feb 2017 | Read review
“In Business Class, get a seat in the middle of the cabin away from galleys and lavatories.”
 of 5 bubbles Q5837IJdaveh, 20 Feb 2017 | Read review
“bring your own music”
 of 5 bubbles Jimgo, 19 Feb 2017 | Read review
“Download & install UA App, before doors shut, to use the streaming PDE”
 of 5 bubbles Bill_Hunt_AZ, 19 Feb 2017 | Read review
“I would fly with this airline again”
 of 5 bubbles Izonhim2007, 19 Feb 2017 | Read review
Show next 5 travel tips 5 of 10
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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