We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

United Airlines

3 of 5 stars
6,926 Reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1-800-864-8331 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 1239
  • 2021
    Very good
  • 1687
  • 1025
  • 954
Transfer in Chicago

The Airlines make the money and we suffer on the leg room. With the cost of tickets now a days and... read more

3 of 5 starsReviewed 3 days ago
Sissy N
Fort Myers, Florida, United States
Rating summary
  • 3 of 5 stars
    3 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Customer Service
    3 of 5 stars
    Value for Money
  • 3.5 of 5 stars
    3.5 of 5 stars
    Check-in and Boarding
  • 3 of 5 stars
    Food and Beverage
    3 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

6,926 Reviews from our TripAdvisor Community

Write a Review

6,926 reviews from our community

Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Level Contributor
11 reviews
1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Friendly Attendants - I'd read some experiences about United - But I guess you just get grumpy people - We travelled via Washington to and from Orlando... All of the attendants on the 4 planes for United were great! - Entertainment on board was also good. Pilots checking in on passengers whilst on flight and very informative about flying around...

International Economy London - Orlando

Thank LeeBishop
Level Contributor
183 reviews
52 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We found the check in staff to be very helpful, the lady helped us use the check in machine as we had never done this before and also helped with checking in our cases. The cabin crew were also very friendly and helpful, A good flight.

Domestic Economy Las Vegas - Denver
Thank Gerry A
Level Contributor
75 reviews
9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Traded in our points for a trip to Hawaii and back with a stop over in San Francisco. While the food in first class was nothing to remember it was somewhat edible. Flights were on time which is all we cared about.

Domestic First Class Newark - Maui
Thank Jose J
Boston, Massachusetts
Level Contributor
93 reviews
8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

the legroom, entertainment, and food was excellent they are always on time the luggage allowance is great as a one free to check in the service was great too. the direct flights are great and if you ask for more food they will give it to you

International Economy Paris - New York City
Thank nenichacin
washington, dc
Level Contributor
14 reviews
1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Excellent service, on time, very professional cabin crew. HM Customs was a joke. 2 men working, 4 watching the 2 working. Took 1.5 hours on a US passport to get through - 20 seconds with the customs man. Heathrow exit was slow and jammed. On the big Boeing jets, reserve at the rear of the aircraft. I had three across...

International Economy Washington DC - London

Thank lawriter
Fort Myers, Florida, United States
Level Contributor
219 reviews
51 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The Airlines make the money and we suffer on the leg room. With the cost of tickets now a days and the charge for luggage, we can't afford to upgrade on legroom. The plane was clean, the crew nice and friendly, but this does not make up for being crammed into a seat without proper legroom. Our flight landed in...

Domestic Economy Fort Myers - Appleton

Thank Sissy N
Grants Pass, Oregon
Level Contributor
228 reviews
68 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Flying from Delhi India to my final destination was quite a long one. 14.5 hours to Newark NJ, 4 hours to Denver and 2.5 hours to Medford. I have to admit the longest flight was not that bad considering you have free movies and tv to watch. The food was ok, I think I was just burned out on Indian...

International Economy New Delhi - Medford

Thank Dawn D
Seattle, Washington
Level Contributor
14 reviews
6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Continental Airlines used to be my favorite airline. Reliable, well-structured, punctual, and good service. That all took a nose dive when Continental and United merged. Were I writing this in March 2011, the tone would be entirely different from the upcoming paragraphs. That was the last time I flew United and I decided to take a break from the airline....

Caribbean First Class Seattle - Bonaire

Thank Coach_Izzy
Lagos, Nigeria
Level Contributor
4 reviews
1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

United charges too much for baggage. They forced me to check in my hand luggage at the gate! I already paid to check 3 bags! 3rd bag was too expensive...

Domestic Economy Houston - New York City
Thank Purrples
Level Contributor
5 reviews
1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW via mobile

I will never ever fly United Airlines again. We flew First Class, the service was very poor. We actually got better service in economy on the way back. They lost our surfboard bag that they charged us 200$ to bring, destroyed the surfboard inside, and then told us that they needed proof of damages and we had to drive 2...

International First Class Los Angeles - Liberia

Thank prosurftravel
See travel tips for airlines
“Ask for upgrade - A man got a upgrade for free”
 of 5 stars LeeBishop, 25 Sep 2016 | Read review
“Always shop the web for prices; they can change hourly.”
 of 5 stars lawriter, 23 Sep 2016 | Read review
“Be on time for your flights”
 of 5 stars DawnD694, 23 Sep 2016 | Read review
“Manage luggage”
 of 5 stars Purrples, 22 Sep 2016 | Read review
“Exit aisle (row 18) has plenty of leg room”
 of 5 stars BVDPA, 22 Sep 2016 | Read review
Show next 5 travel tips 5 of 10
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.

418 photos of this airline

Traveller photos: See what travellers like you saw

All Traveller Photos (418)
Airport (66)
View from Window (62)
Food and Drink (54)
Cabin (37)
Seat (23)
Onboard Feature (17)
Airline Lounge (3)
Other (156)