United Airlines

Headquarters: 233 S. Wacker Drive, Chicago, IL 60606

00 1 800-864-8331

Website

3.056,275 reviews

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About United Airlines

Airline Alliance

Star Alliance

Airline Summary

US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.

3.0

56,275

Excellent

11,318

Good

14,195

Average

10,808

Poor

7,106

Terrible

12,848

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Graham P

2 contributions

Horrible

London - HoustonInternational

First they canceled our flight and then they said it was because a flight attendant was sick! Like come on!!! Then I had to wait on hold for 20 hours and they wouldn't rebook us. So we booked with british airways and it was better

Date of travel: March 2025

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Written 25 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Bob S

Toms River, New Jersey

41 contributions

FLYING 1-ST CLASS ON UNITED AIRLINES IS LIKE FLYING ECONOMY

Newark - Montego BayCaribbean

IT SHOULD BE NOTED THIS FLIGHT WAS EWR TO SAN DIEGO. THE SYSTEM WILL NOT CORRECT! DATE FEB 15, 2025: Upon arriving at Newark, I was directed to the TSA security crowd. In other airports there is a special line for 1st class passengers. Since I was two hours early, I went to the United Club. I was told there that since I was flying within the United State, I was not able to use the club. Excuse me but a 5-hour flight across country is not the same as a 5-hour flight to Europe? It gets worse! On board the plane I am handed a packet of Sanitary wipes to clean my seat??? The flight attendant never tool my jacket. Upon departure the male flight attended stood in the door and asked if anyone wanted a headphone. When the breakfast came my table was stuck. The male flight attendant just looked at me while I struggle to get mine out and the person next to me. I did get one cup of coffee and a bag of nuts during the flight. Otherwise, there was ABOSULTELY no service! To be honest with you flying 1st class on United was an insult to anyone who flies 1st class! I can assure United I will spread the word about this treatment

Date of travel: February 2025

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Written 25 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Jordan G

1 contribution

UNITED IS THE WORST AIRLINE

Newark - CincinnatiDomestic

Absolutely the worst airline I’ve ever dealt with, and I will gladly pay more to never fly with United again. I travel frequently for work and handle all of our company’s travel arrangements—after this experience, I’ll be booking exclusively with Delta or Allegiant moving forward. On my return flight to Cincinnati (UA3403 on 3/21/25 6:30 PM), I encountered the rudest gate agent I’ve ever dealt with at Newark Airport. I did nothing to warrant the hostility, yet she was completely unprofessional and dismissive. United’s customer service is beyond unacceptable, and it’s clear they have no interest in treating their passengers with respect. 0/10 experience—save yourself the headache and spend the extra money on an airline that actually values its customers.

Date of travel: March 2025

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Written 24 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Angela K

1 contribution

I may not fly anymore

Memphis - AnchorageDomestic

Just an FYI , this is not exclusive to one airline. All of them have given me horrible experiences. For this round of United: Someone was in my seat when boarding and refused to move or show her ticket. I was asked to stand in the back of the plane until boarding was complete to stay out of everyone's way. Turns out she was indeed in the wrong seat. I didnt like being pushed aside when I showed my seat assignment and she didn't , but the flight attendant was trying to be kind and keep boarding moving. Also, not confidence inspiring when the captain has to 'reset' (shut down and restart) the plane several times before takeoff due to electrical issues. The full plane got very hot and stuffy during this 30 minute ordeal. During drink service the flight attendant doused me with a soda she just opened, laughed at me and then got an attitude when I asked for napkins to clean myself up, as she wasn't serving my row yet. She rudely slapped a stack of napkins on my tray table and turned away, dismissing me. Seats are horrible and so smashed together you literally have to cling to the seat in front of you to exit a row, which I know is annoying for the person in that seat, but there is literally no other way to do it. I'm short, 5'1" and still had to smash my face into the seat in front of me to reach my bag on the floor. Whilst walking the isle to keep my feet from swelling I was hard pressed to find how premium or business class differed from economy. I don't think they do, they look exactly the same. Feels scammy to me. Charge extra for an 'upgrade' that isn't visible to the naked eye, and probably measured in centimeters. I do not know why they decided to put in a headrest cushion that bulges out from the seat back. It just pushes ones head forward making it impossible to remain upright comfortably. I tried to push it all the way up and out of the way, but it of course doesn't go far enough. I Also do not understand why they don't put five point seatbelts to at least let you be held upright by the shoulders, preventing slumping forward or onto your neighbors. I drive a 2002 pontiac that has more comfort options than the airplane seats we pay thousands PER FLIGHT for. Someone explain why they want us so uncomfortable! Lastly, this plane was disgustingly dirty. The bathrooms were nasty, the tray tables clearly hadnt been cleaned in several flights (probably why they hand you alcohol wipes when boarding) and there was used tissue in the seat pockets. Also, they let the cleaners board during deplaning, making that process even more frustrating. To all airlines CEOs and coporate big wigs: perhaps ride in YOUR airplane seats below first class for 5+ hours and see how your back and hips fare. God forbid you have turbulence and are unable to leave your seat the entire flight.

Date of travel: March 2025

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Written 24 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Richard49135

Wilson, North Carolina

87 contributions

United Airlines Is The Worst.

Cebu Island - RaleighInternational

I flew out of Cebu on 28 November. There was a delay because of a snowstorm in Seoul. I still made my connection for the Seoul to San Francisco flight. The flight took off on time, or rather close to it. The pilot announced that we had to return to Seoul because there was a problem with the weight balance of the plane. There also seemed to be another issue. We were deplaned into the Skybridge with no food, drink, or restroom facilities for over 2 hours. Upon landing in San Francisco, my flight to Raleigh Durham had already taken off and I had to wait another 13 hours for a flight to RDU. On top of all this screw ups from United, they lost my baggage. Filed a claim for lost baggage and it took another week to finally get my baggage. During that time I called the customer care and the representative laughed about it. I have never received any compensation from United regarding the matter. No meal vouchers at the airport, no reimbursement for the flight delay, and no reimbursement for having to go purchase anything needed because of the checked baggage.

Date of travel: November 2024

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Written 23 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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