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United Airlines


27,328 reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1-800-864-8331 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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27,328 Reviews from our TripAdvisor Community

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27,328 reviews from our community

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Showing 23,774: English reviews
Perrysburg, Ohio
Level 6 Contributor
108 reviews
44 helpful votes
Reviewed today
NEW

We flew from DTW to SJD on June 9, 2018, with a planned stop in ORD. ORD was closed for weather delays, which ended up delaying our original flight plan by 4+ hours. However, the gate agent alerted us of the potential problems immediately and kept us updated every 15 minutes. Because of this we were able to call the...

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Mexico Economy Detroit - Los Cabos

Helpful?
Thank Suzanne2375
Sittingbourne, United Kingdom
Level 3 Contributor
10 reviews
3 helpful votes
Reviewed today
NEW

The ground staff who attended to me simply epitomised world class customer service! Shame I cannot remember her name but the experience and personalised service I received means I will fly United Airlines again!! Thank you.

International Economy Los Angeles - London
Helpful?
Thank Richard G
Saint Charles, Missouri
Level 6 Contributor
136 reviews
56 helpful votes
Reviewed today
NEW

I was going a couple days early for a Viking cruise. I paid $218 extra for better economy seats. We were bulkhead. The bathroom separating business class from us was right in front of our seats. The restroom we were supposed to use was in the back of the plane-20 or more rows back. I made the trek back with...

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International Economy Saint Louis - Zurich

Helpful?
1 Thank Rosemary83
Edinburg, United States
2 reviews
1 helpful vote
Reviewed today
NEW

We purchased what we thought was a great ticket to Burlington Vermont that turned out to be a night mare of a trip. On our first leg in Austin we were told that our ticket had many exceptions that we could not carry anything on board, check in our small luggage, could not sit together as a family, could not...

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Domestic Economy Austin - Burlington

Helpful?
1 Thank 644patriciog
Houston, Texas
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed today
NEW

My flight from Seattle to Houston was on time and landed safely. Service was average. These days, I consider that a successful trip.

Domestic Economy Seattle - Houston
Helpful?
Thank MommaMia2018
League City, Texas
Level 1 Contributor
4 reviews
Reviewed today
NEW

although a very long flight the service and flight was well received. i arrived in Singapore rested and ready to start my Sunday.

International Economy Houston - Singapore
Helpful?
Thank friccardi
Nampa, Idaho
Level 3 Contributor
13 reviews
4 helpful votes
Reviewed today
NEW

I had a 2 hour and 5 hour flight with United, and was a little apprehensive because of past incidents, at the end I pleasantly surprised . I was traveling with my grandchild and at 6 was a little anxious about what was going to happen. We got to where we were going and I realize not all flights are...

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Domestic Economy Boise - Honolulu

Helpful?
Thank trinacase12
Lewisburg, West Virginia
Level 5 Contributor
57 reviews
23 helpful votes
Reviewed today
NEW

The flight was delayed a couple of times, which resulted in my wife and I missing our booked connecting United flight to get home. They could not rebook us to our destination, where our car sat and is only ten minutes from home, for 23 hours. Any alternative airport involved waiting for several hours, then having to rent a car...

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Domestic Economy New York City - Washington DC

Helpful?
Thank larry l
Level 4 Contributor
27 reviews
3 helpful votes
Reviewed today
NEW

I"m a million miler on United so I have permanent Premier status. I frequently get upgraded to first on domestic flights. fly economy plus at a minimum and don't get charged for multiple pairs of skis or piles of camera equipement. My quip is that United has done an outstanding job of separating the haves from the have nots because...

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International Economy Seattle - Hanoi

Helpful?
Thank Howie C
Abingdon, Maryland
Level 6 Contributor
1,087 reviews
378 helpful votes
Reviewed today
NEW

The flight left on time and even arrived in Chicago 40 minutes early. The flight was a quiet one. I don't eat airplane food so I cannot comment on that. I have been flying United frequently lately and I wish they had a better selection of in-flight movies.

International Economy Munich - Chicago
Helpful?
Thank Sharon M
See travel tips for airlines
“Just enjoy your flight.”
G6600ZArichardg, 18 Jun 2018 | Read review
“Go elsewhere.”
Rosemary83, 18 Jun 2018 | Read review
“I mainly stick with United because of my frequent flier status and they almost always get me to where I am going and in good shape.”
979stevep, 18 Jun 2018 | Read review
“Don't bother upgrading to first class”
94121travel, 18 Jun 2018 | Read review
“Don't count on United's lounge.”
796jana, 18 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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