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United Airlines
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606
Overview
3.055,138 reviews
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About United Airlines

Airline Alliance

Star Alliance
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606

Airline Summary

US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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55138Reviews
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100Tips
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Stephanie J wrote a review Yesterday
1 contribution
Phoenix - San Juan
Caribbean
What a horrible experience with delayed flights and luggage that did not arrive on both legs of my trip. The final straw was my trip home, missed flight due to delays and lost luggage. Three different answers provided regarding when my luggage would be delivered to my home sent me to the airport to pick up my bags and they were indeed picked up my a delivery person at 10:00 AM and that person finally arrived at 9:25 PM and was in an individual driver car and had my two bags in addition to several other bags STUFFED in her car. This was after United REFUSED to look for another flight for me because we booked through Costco. So United can use 3rd parties but I can't?!? I will NEVER fly with United again.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Daniel S wrote a review Yesterday
4 contributions
Houston - Birmingham
Domestic
Paid extra for small carryon bag. About 40 dollars plus taxes. Plane got delayed on multiple occasions. First they were waiting on the crew to flight the plane. Then they asked us to get off the plane because a tire needed to be replaced. After we boarded the 2nd time they asked everyone to take out their boarding pass for them to take pictures because something was wrong with their boarding system. In total plane was delayed about 3 hours. Also, I had to request a change in seats because there was a water leak in my original seat. A terrible experience overall. First and last time I fly with United Airlines.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Christine M wrote a review Yesterday
2 contributions
Pittsburgh - Denver
Domestic
Horrible customer service. Just want your money. The United Airlines app made a mistake and did not process my seat selection for a guaranteed seat but charged my credit card. I had to repurchase the guaranteed seat but did not get a refund on my credit card. I cancelled the entire booking to get a full refund and after going to rebook, the price increased $259. I called to get this adjusted and was told to take the flight then contact United after to get the adjustment. I did that and am now told they will not issue a refund for the difference caused by their app in the first place. The plane interior looks run down and you have to buy food now. Not worth it any longer. Huge disappointment.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Işınsu S wrote a review 11 Jun
3 contributions
Austin - San Diego
Domestic
AVOID ALL COSTS! United has the worst experience, first they had maintenance issues, 100 people in the flight missed their connection flights and I had to wait 3 hours they did nıt cover any food. On the way back from Houston to Austin for a 30 minutes flight we had 1.5 hours delay. They will lie. And employees are the worst also, I have been asking about the delay with tiredness and employee is asking me “Have you been drinking?” I am super tired! Can you tell?
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Joshua W wrote a review 11 Jun
1 contribution
Houston - Chicago
Domestic
United is the worst. 2nd delay over two days of travel because of “weather”. One incident required them to redirect to refuel - as if they only had enough to merely just make it to the original destination?! What a waste of our time for your short sidedness. Second delay followed a small thunderstorm- this wouldn’t have affected Southwest. And all of this without any consideration of comps. United, you’re a joke. Let me know when you decide to be a real airline focused on customers and I’ll consider returning.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Daniel S wrote a tip Yesterday
"Avoid this airline if possible "
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Grant R wrote a tip 11 Jun
"Avoid United Airlines at all costs!!"
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Lydia W wrote a tip 10 Jun
"Just don't travel with United "
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LouisvilleDude wrote a tip 9 Jun
"Choose an airline with less add on fees, better customer service, and a better track record with airplane maintenance until United improves."
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JoAnn L wrote a tip 9 Jun
"Choose another airline "
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: RM 142
2th checked bag: RM 189
3th checked bag: RM 708
4th checked bag: RM 708
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: RM 142
2th checked bag: RM 236
3th checked bag: RM 708
4th checked bag: RM 708
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: RM 142
2th checked bag: RM 260
3th checked bag: RM 850
4th checked bag: RM 850
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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