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United Airlines


28,845 reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1 800-864-8331 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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28,845 Reviews from our TripAdvisor Community

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28,845 reviews from our community

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Showing 25,147: English reviews
Johannesburg, South Africa
Level 3 Contributor
18 reviews
6 helpful votes
Reviewed today
NEW
via mobile

Arrived at airport flight got delayed due to apparent weather in NY. Sunshine in Orlando. Due to another delay we will miss our connecting flight from Washington to South Africa. After 3 hours hanging around they found us a return via Frankfurt on the following night and a day in Frankfurt. Gave us the tickets and said goodbay. When we...

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Domestic Economy Orlando - Washington DC

Helpful?
Thank hmuller2016
Level 3 Contributor
12 reviews
2 helpful votes
Reviewed today
NEW

Our flight went well. I felt the cabin pressure on this flight was a bit high since I suffered a huge headache which typically doesn't happen to me. But the flight attendants were nice and the food was decent for "airplane" food. I say a great flight is a safe landing. I'm not tall so the legroom is ok for...

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International Economy Newark - Athens

Helpful?
Thank Andrea V
Kansas City, Missouri
Level 2 Contributor
7 reviews
3 helpful votes
Reviewed today
NEW
via mobile

While in Kansas City a United agent that was the first person you encountered was extremely rude, I had a question and she did not even give me a chance and was real rude to my wife and mother in law too, so I was like ok this is how my United experience was going to go, I even got...

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Domestic Economy Kansas City - Houston

Helpful?
Thank Casinoog
New York City, New York
Level 3 Contributor
12 reviews
2 helpful votes
Reviewed today
NEW

Comfortable seating - excellent service. There was a long mechanical delay after we boarded, but the communication from the flight crew was excellent. also most of the delay was made up in the aifr.

Domestic Business Class Newark - Honolulu
Helpful?
Thank N2221XQmikeg
Level 3 Contributor
15 reviews
4 helpful votes
Reviewed today
NEW
via mobile

First my United app wouldn’t work for checking into flight. I had to go to the ticket agent and get a paper ticket. When I looked at printed ticket I was not given the seat I selected ( and was confirmed) on my itinerary. I had selected a window seat and was now be given a middle seat. The ticket...

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USA Economy Cancun - Chicago

Helpful?
Thank Linda M
Level 3 Contributor
10 reviews
7 helpful votes
Reviewed today
NEW

As a long time United customer and air traveller, I understand that stuff happens. No big deal. However, LYING about the cause of an issue to deny a customer eligible compensation is NOT cool. My flight from Newark to Ithaca on 7/16/18 was cancelled due to "operations affecting our network." The plane's earlier scheduled flights had all been delayed that...

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Domestic First Class Newark - Ithaca

Helpful?
Thank Kathleen D
Manchester, Connecticut
Level 4 Contributor
35 reviews
11 helpful votes
Reviewed today
NEW

We were served the food economy class had to pay for; but there was no charge! This is not good service. United is no longer a class airline,

Domestic Business Class San Francisco - Hartford
Helpful?
Thank trixie5736
La Canada Flintridge, California
2 reviews
Reviewed today
NEW

I check my luggage and pay the proper $25-$35 fee as usual. I get to the boarding gate with my carry on luggage (used over many many flights before) and just as I am ready to walk down the boarding ramp the snarky / rude United Airlines employee tells me that I must pay him $60 more for my carry...

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Domestic Economy Billings - Salt Lake City

Helpful?
Thank rdalea12
Level 3 Contributor
10 reviews
4 helpful votes
Reviewed today
NEW
via mobile

The general service at the check in was really bad. It was really hard to get any help. Just got pointed to someone else all the time until I finally found someone who bothered to listen to me. The plane was old. And the food served was sad. And to top it all off, it was called first class.

Domestic First Class San Francisco - Chicago
Helpful?
Thank Rickard G
Chicago, Illinois
Level 2 Contributor
6 reviews
11 helpful votes
Reviewed today
NEW
via mobile

I try to avoid United when I travel because it is 100% guaranteed that there will be SOMETHING wrong the the flight process. Multiple delays, cancellations, lost luggage,forcing me and my 15 teenage students to spend TWO night in the airport without food or water, among several other examples from personal experience. How is United even allowed to exist? I...

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Domestic Economy San Francisco - Chicago

Helpful?
Thank jewelze1
See travel tips for airlines
“Fight for your benefits if United cancels your flight(s)”
kathleend351, 21 Jul 2018 | Read review
“Do not fly United Airlines ever.”
rdalea12, 21 Jul 2018 | Read review
“As with any airline, fly as early in the day as possible.”
markmary95, 21 Jul 2018 | Read review
“Carry wet wipes and sanitizer”
dianak446, 21 Jul 2018 | Read review
“They were prompt but not very friendly”
LindaW1947, 21 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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