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United Airlines

Headquarters: 233 S. Wacker Drive, Chicago, IL 60606
Overview
3.055,328 reviews
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About United Airlines

Airline Alliance

Star Alliance
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606

Airline Summary

US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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55328Reviews
23212Photos
100Tips
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Popular mentions
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Shayan A wrote a review 19 Jul
1 contribution
Palma de Mallorca - San Francisco
International
United is a garbage company. Customer service is worthless and unhelpful. Will do my absolute best to never fly with them again.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kameron R wrote a review 19 Jul
1 contribution
Los Cabos - Denver
USA
Absolute worst airline of all time, had my family wait hours and hours with 5+ delays and issues, WORST SERVICE AND WORKERS
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Gt wrote a review 19 Jul
Ireland1 contribution
Shannon - Chicago
International
I wanted to attend a special family occasion. Sadly united airlines was not equipped to deal with the Microsoft glitch and flight was cancelled and I was sent a link to a crashing AP and no available replacement flights . What disgusted me is that Aer Lingus and Ryan air flights
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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ruby k wrote a review 19 Jul
2 contributions
Columbus - Chicago
Domestic
the united airline kept delaying our flight because of an earlier delay of one of the fights, which effected our next flight connection and ruined our vacation. We lost five days of our vacation, spending them in airports while trying to get a connection to reach our
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Maureen P wrote a review 19 Jul
1 contribution
Newark - Punta Cana
Caribbean
For starters, The UA app is terrible . I was scheduled to fly out of EWR 7/18/24 with an infant . I attempted to checkin via the app from the day before but kept getting errors and glitches where the app was not retaining my information or letting me check in . NEVER did I
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Carlene I wrote a tip Yesterday
"Travel a different way, they are all about themselves and not so much for the customer anymore"
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P C wrote a tip Yesterday
"Tip: Use a different airline."
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Atlas C wrote a tip Yesterday
"Switch to another airline."
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Tyler K wrote a tip Yesterday
"Please avoid them at all cost. If something goes wrong they WILL NOT help you. "
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Kameron R wrote a tip 19 Jul
"DO NOT CHOOSE UNITED "
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: RM 141
2th checked bag: RM 188
3th checked bag: RM 705
4th checked bag: RM 705
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: RM 141
2th checked bag: RM 235
3th checked bag: RM 705
4th checked bag: RM 705
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: RM 141
2th checked bag: RM 259
3th checked bag: RM 847
4th checked bag: RM 847
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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