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Virgin Atlantic Airways


10,038 reviews
Headquarters: Manor Royal Crawley, Crawley RH10 9NU England 011 44 344 209 7777 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,038 Reviews from our TripAdvisor Community

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10,038 reviews from our community

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Showing 9,746: English reviews
Newport, United Kingdom
1 review
Reviewed yesterday
NEW
via mobile

Upgraded as husband had painful knees more leg room needed. Outward flight good as it was a day flight and passenger in seat in front of us had seat in upright position. Quite another story on return flight. We occupied seats 20 and our fellow passenger occupying seat in front of us proceeded to recline his seat to maximum knocking...

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International Premium Economy Dallas - London

Helpful?
Thank deborahjane61
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed yesterday
NEW

AS always our flight experience was excellent. That is why we only fly Virgin Atlantic. Flight crew and attendents were excellent. we have no complaints at all

International Economy Los Angeles - London
Helpful?
Thank RobbP26
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed yesterday
NEW

Flew gatwick to cancun for family holiday, the flight was on time, boarding fast and efficient, staff friendly and kept us well looked after on a long flight. Bags took over an hour to unload at cancun but that was no fault of airline.

International Economy London - Cancun
Helpful?
Thank Jon R
Costa Adeje, Spain
Level 2 Contributor
5 reviews
3 helpful votes
Reviewed yesterday
NEW

Booked as part of a Virgin package holiday, we were sat separately on the return flight home from holiday. Our transfer bus was late getting us to the airport as the driver went the wrong way. By the time we got to the airport there were no seats sat together. The person sat next to me was using some of...

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International Orlando - London

Helpful?
Thank ukdjadaml
Spokane Valley, Washington
Level 4 Contributor
40 reviews
5 helpful votes
Reviewed yesterday
NEW

Awesome! This was definitely up there in my flight experiences. The staff was fantastic, the seat were comfortable, and the food was delicious. My one complaint though, their seating arrangement in business class was really funky so no one got to sit next to someone. My wife and I were separated even though we had seats "next to each other."...

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International Business Class London - Seattle

Helpful?
Thank Geoff L
Preston, United Kingdom
Level 6 Contributor
407 reviews
68 helpful votes
Reviewed yesterday
NEW
via mobile

Virgin set the bar that other airlines endeavour to reach. Great staff and the menu both in the first class lounge and on the plane is unbeatable. Have flown first class Emirates, BA, and United but Virgin beats them all hands down. Keep it up guys!

International Business Class London - New Delhi
Helpful?
Thank jbmcv1
Manchester, United Kingdom
Level 5 Contributor
50 reviews
26 helpful votes
Reviewed yesterday
NEW

We booked a special holiday via Thomas Cook and our return flight to Memphis via Atlanta was enjoyable both ways. The check in was quick and easy, we had to collect our baggage at Atlanta to pass through Customs and re-load it onto a carousel for our connecting flight - it was quite exciting to wonder whether we would be...

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International Economy Manchester - Memphis

Helpful?
Thank dkmufcum
Winchester, United Kingdom
Level 3 Contributor
20 reviews
7 helpful votes
Reviewed yesterday
NEW
via mobile

Travelled with partner on Virgin Atlantic. Used no 1 lounge beforehand. Offered drink on arrival in aircraft. Seats were very comfortable and wide. Leg space more than ample. On flight entertainment was fairly current while the box sets were excellent. Cabin crew were attentive but not over bearing. For me the bonus was the ease with which I could move...

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International Premium Economy London - New York City

Helpful?
Thank Winch2231
Boston, Massachusetts
Level 6 Contributor
788 reviews
240 helpful votes
Reviewed yesterday
NEW

Our return flight from London to Boston was somewhat spoiled by poor management of the crowds at the boarding gate. Arrival at Virgin's private Upper Class entrance at Heathrow is unsurpassed and the lounge is very comfortable. Our flight departure was delayed due to weather. When the gate was announced there was no private line for Upper Class and we...

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International Business Class London - Boston

Helpful?
Thank CarpeNox
Boston, Massachusetts
Level 6 Contributor
788 reviews
240 helpful votes
Reviewed yesterday
NEW

The outbound leg of our Virgin Atlantic flight from Boston to London was a a very pleasant experience. The Boeing 787 Dreamliner is the most comfortable plane to fly on, matched by excellent service in Upper Class. The crew turned our seats into beds as soon as they could to maximize our sleep time. However, the jet stream conspired to...

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International Business Class Boston - London

Helpful?
Thank CarpeNox
See travel tips for airlines
“Watch the seating chart in business class!”
geoffl415, 16 Oct 2018 | Read review
“The Economy level of service is perfectly acceptable, but by all means if you can afford it, go Premium etc.”
dkmufcum, 16 Oct 2018 | Read review
“You can choose special meals for your need.”
sexyasianguy, 16 Oct 2018 | Read review
“Unable to click on the above ratings. All would receive a 5.”
E6584YIianm, 15 Oct 2018 | Read review
“Upgrade to Premium Economy. The larger seats, increased leg room and service is much better for a long flight. Worth every penny!”
drncincy, 15 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Virgin Atlantic Airways
British-based Virgin Atlantic (VS) flies to about 30 destinations within the United Kingdom, elsewhere in Europe, and in Africa, Asia, the Middle East, North America and the Caribbean. Its aircraft have a three-cabin configuration: Upper Class (Business Class), Premium Economy Class and Economy Class. The Upper Class cabin has seats that convert into flat beds, and passengers also have access to a chauffeur transfer service and the Virgin Atlantic Clubhouse lounges. Virgin Atlantic has three operating bases: London Gatwick Airport (LGW), London Heathrow Airport (LHR) and Manchester Airport (MAN).

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