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WestJet


6,328 Reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1-888-937-8538 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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6,328 Reviews from our TripAdvisor Community

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6,328 reviews from our community

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Showing 6,112: English reviews
Winnipeg, Canada
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed today
NEW

I have never flown with WestJet before, we had a direct flight from Winnipeg to London. The seats were nice & big & we had plenty of leg room. They advised us to make sure we had their app downloaded, this is where we would get to pick what movies or tv shows we would like to watch. Staff very...

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International Economy Winnipeg - London

Helpful?
Thank PamR69
Calgary, Canada
Level 4 Contributor
27 reviews
Reviewed yesterday
NEW

I have flown with west jet many time within Canada and to America. No complaints at all. Staff are very friendly and helpful. Leg room is not too bad and clean. Will continue to fly with them.

Canada Economy New York City - Calgary
Helpful?
Thank Mehria_Afg
Vernon, Canada
Level 6 Contributor
97 reviews
22 helpful votes
Reviewed yesterday
NEW
via mobile

Flew from Phoenix to Kelowna direct in February 12 th, Monday everything went well, flight was good, it was on time, service was good as we have always experienced. On Saturday there was a snowstorm in Kelowna which was forecast, I got to the airport three hours ahead of my flight, after five delays my flight finally went out at...

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USA Economy Kelowna - Mesa

Helpful?
Thank Tweetyferg
Toronto, Canada
Level 5 Contributor
61 reviews
47 helpful votes
Reviewed yesterday
NEW

Westjet is always my first choice for domestic flights, but it's also the airline with the best.....although there's room for improvement......connections to Mazatlan, Mexico. Fortunately, there are several flights from Toronto to Calgary, so I could make the lay over time longer or shorter, depending on how I choose to spend the time in Calgary. Ideally, i,d like to see...

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Mexico Economy Toronto - Mazatlan

Helpful?
Thank Bernadette L
Toronto
Level 4 Contributor
16 reviews
48 helpful votes
Reviewed yesterday
NEW

Booked Westjet for my honeymoon BIG mistake which I am hoping I can change by tomorrow when my travel agency opens. If you are used to flying you know that Air Transat charges $159 RETURN for Elite this is extra leg room, priority check in, meals, one alcoholic drink, headphones, blanket etc. Sunwing is $100 for same service. So as...

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Caribbean Economy Toronto - St. Lucia

Helpful?
Thank kaay_see
Burlington, Canada
Level 6 Contributor
126 reviews
32 helpful votes
Reviewed yesterday
NEW

Flew from Toronto to Las Vegas and back. The flight was quite delayed on the way there, and slightly delayed on the way back. It seems like delays are the new normal, with the arriving flight coming in late, then time needed to clean the plane and board the new passengers. Overall, the flights were generally smooth. Service was fine...

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USA Economy Toronto - Las Vegas

Helpful?
Thank J1e2n3n4y
Prince Edward Island, Canada
Level 5 Contributor
96 reviews
42 helpful votes
Reviewed yesterday
NEW

I flew on a trip on WestJet from Charlottetown to Toronto and return. The flights were fine BUT too-large suitcase-style luggage should NOT be allowed as a carry-on. When the flight is very full, there is no room for everyone’s carry-ons. I have no problem with the extra $25 cost to check in a piece of luggage and those people...

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Domestic Economy Charlottetown - Toronto

Helpful?
Thank Canada-TourDirector
New Brunswick
Level 6 Contributor
171 reviews
52 helpful votes
Reviewed yesterday
NEW

Flew home at 13:45 hrs from Punta Cana Friday February 16 2018 seat 2d 2f plus seating on WestJet. Now on the way down (again plus seating) we had tablets to watch movies on. Well on the long 4 hour flight home no tablet no movies, we waited for them to come around and hand them out but it did...

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Caribbean Premium Economy Moncton - Punta Cana

Helpful?
Thank Redserge479
Xian
Level 4 Contributor
31 reviews
13 helpful votes
Reviewed yesterday
NEW
via mobile

Westjet and Air Canada are awful airlines. Compare these with Cathay Pacific and other 3rd world airlines. West jet has excellent ground staff but terrible inflight service and entertainment equipment. The PA system did not work properly. It is unsafe to travel when the PA system performance is inconsistent.

Domestic Economy Ontario - Palm Springs
Helpful?
Thank Suresh Nath C
Toronto, Canada
Level 3 Contributor
10 reviews
7 helpful votes
Reviewed yesterday
NEW

Good flight, good service but a small child near our seats cried and screamed all the way It didn't bother me but people kept looking annoyingly at the parents for whom I felt sorry for. and I could hear comments about how they should seat children at the rear of the plane, the crew was pleasant and handled everything calmly...

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USA Economy Toronto - Fort Lauderdale

Helpful?
Thank ChristineTurgeon
See travel tips for airlines
“Make sure you download the WestJet app or you will not be watching any movies (unless other flights with them are different)”
PamR69, 20 Feb 2018 | Read review
“Go to another airline”
kaay_see, 19 Feb 2018 | Read review
“Check-in your too-large carry-on luggage.”
Canada-TourDirector, 19 Feb 2018 | Read review
“I guess now you have to ask and ask to be sure the service is still provided.”
Redserge479, 19 Feb 2018 | Read review
“space is limited in overhead bins, pack a smaller bag”
ChristineTurgeon, 19 Feb 2018 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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