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WestJet


4 of 5 bubbles
2,729 Reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1-888-937-8538 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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2,729 Reviews from our TripAdvisor Community

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2,729 reviews from our community

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Showing 2,626: English reviews
Edmonton, Alberta, Canada
Level Contributor
42 reviews
13 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

Have to page for my bag plus golf clubs, couldn't hear any of the announcements and staff not overly friendly..

Mexico Economy Edmonton - Loreto
Helpful?
Thank Hazel R
2 reviews
4 of 5 bubbles Reviewed yesterday NEW

Attendants were nice and we had just enough room to be able to nap! Not too expensive either. No disturbance, I preferred it over our 4 day-long trip to Jasper from Toronto.

Domestic Economy Vancouver - Montreal
Helpful?
Thank Maxime D
Slave Lake, Canada
Level Contributor
15 reviews
12 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

I always pick WestJet. Why? Because they are friendly, professional and seem to always care about your experience. I cringe when I have to pick another airline because I am a die hard WestJet fan.

Domestic Economy Edmonton - Comox
Helpful?
Thank Divady
picton
Level Contributor
9 reviews
17 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

Great holiday once again Varedero is a wonderful place and we stay at Club Kawama an old resort but upgrading each year and the staff are the best. The resort is right on the beautiful beach and the hotel is pleasant and close to everything. We walk all over and lack for nothing. Tha foos is Cuban and mostly good...

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Caribbean Economy Toronto - Varadero

Helpful?
Thank 396mother
Ottawa
Level Contributor
29 reviews
12 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

It was our first time flying with a power wheelchair. We booked through a great travel agent in Ottawa (Carine Taylor) who determined that WestJet would be a good option for us to get from Ottawa to Cancun. Among other things, not all airlines have a jetway in Cancun, but WestJet does. Also, WestJet staff were wonderfully helpful and cheerful,...

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Mexico Economy Ottawa - Cancun

Helpful?
Thank Sheila_Craig
Tasmania, Australia
Level Contributor
115 reviews
32 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

Check in quick and friendly. Entertainment on board and flight service great. Comfortable seat. We had massive problems on the return trip which huge snow storms cancelling flights. But they remained cheerful and reassuring and pulled out all the stops to make sure I got to my destination. Thanks. I will definitely fly with you again.

International Economy Vancouver - London
Helpful?
Thank chris w
SUMMERLAND
Level Contributor
56 reviews
19 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

Was upgraded to Premium without my knowledge...what a nice surprise, I have also flown coach as well, both areas are very pleasant. Kind, courteous staff ready to make your flight as comfortable as possible. On time and clean aircraft. Of course no frills in coach but that is the norm nowadays when flying. I like West Jet because they are...

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USA Premium Economy Kelowna - Las Vegas

Helpful?
Thank RITA B
Riyadh, Saudi Arabia
Level Contributor
41 reviews
8 helpful votes
3 of 5 bubbles Reviewed 3 days ago NEW

It came as a surprise to me that there was no free check in luggage when I booked for this flight. Even when looking for options online, there was none, so I had to check in early at the airport to have it done. It was a good thing there were online kiosks that help in checking in, but the...

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Domestic Economy Toronto - Regina

Helpful?
Thank Nicko_Uy
Surrey, Canada
Level Contributor
81 reviews
19 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW

Been a number of years since I last flew on West Jet and have to say it was a wonderful experience. The check in process went very smoothly and easy with boarding passes pre-printed. For an economy flight, the seats were comfortable, the staff was friendly and helpful and the flight was good even though we left a bit late...

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USA Economy Vancouver - Los Angeles

Helpful?
Thank Busyworkingmom3
Level Contributor
6 reviews
5 of 5 bubbles Reviewed 3 days ago NEW via mobile

Last week my husband and I took 4 flights from Vancouver to Toronto then onto punta Cana and then back. I normally do not fly well due to turbulence so being the first flight in years ii was extremely nervous. The pilot did a great job, I especially love when the pilot shares information with us about where we are...

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Domestic Economy Vancouver - Toronto

Helpful?
Thank Brooke B
See travel tips for airlines
“Emergency exit seats give more legroom, but the seats dont recline. So a bit of give and take. I would go for the legroom.”
 of 5 bubbles 321chrisw, 22 Mar 2017 | Read review
“Take your own food to save $$ instead of in flight purchases.”
 of 5 bubbles 399ritab, 22 Mar 2017 | Read review
“You may wish to pay extra for the first 3 rows which are 2 and 2 across and offer better legroom”
 of 5 bubbles Scotcanuck, 21 Mar 2017 | Read review
“DO NOT use "Plus". Travel light! Check any excess baggage charges carefully.”
 of 5 bubbles bacchus05, 21 Mar 2017 | Read review
“Do not pay for the Plus fares up front. Book your flights as economy fare, then check-in early and upgrade for a fraction of the price.”
 of 5 bubbles 959scotto, 18 Mar 2017 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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