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WestJet


8,465 reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1 888-937-8538 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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8,465 Reviews from our TripAdvisor Community

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8,465 reviews from our community

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Showing 8,208: English reviews
ottawa ontario
Level 6 Contributor
252 reviews
157 helpful votes
Reviewed today
NEW

This trip westjet ran out of food on our outgoing flight and only served twice during flight and they broke our suitcase on the return flight great flight as usualb from westjet

Domestic Economy Ottawa - Vancouver
Helpful?
Thank bobisfun
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW

This was definetely my best flight with WestJet. (even though the other ones were pretty good as well:) When I got to my seat, (23A, in regular economy) in the back of the plane, I was totally suprised by everything! Since we were flying on the 737 MAX, we had the SkyCabin (I think that's what its called) roof equipped!...

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Domestic Economy Calgary - Ottawa

Helpful?
Thank Dario M
Calgary, Canada
Level 6 Contributor
134 reviews
32 helpful votes
Reviewed yesterday
NEW

We were late leaving due to a lightning storm. The flight was direct and the service was very good. The flight attendants apologized for the delay a couple of times on the plane, so it was appreciated.

Domestic Economy Calgary - Ottawa
Helpful?
Thank Angela V V V V
1 review
Reviewed yesterday
NEW

On July 18, 2018, I dropped my parents off at Toronto Pearson airport for their flight to Edmonton. After checking them in, dropped off their bags, asked for wheelchair assistance, I sent them on their way through security and onto their boarding gate. I left the airport to make my way back home which is approx 166km East of Toronto,...

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Domestic Economy Toronto - Edmonton

Helpful?
Thank Nadene N
Cambridge, Canada
Level 6 Contributor
293 reviews
57 helpful votes
Reviewed yesterday
NEW

I've only flew West Jet once and I can say it is the best airline I have been on. They have the built in TV's in the seat in front of you so you can watch anything you want. They give out the headphones and you can keep them as they're the little plastic ones. While standing to use the...

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Caribbean Economy Toronto - Freeport

Helpful?
Thank Rick H
Edmonton, Canada
Level 3 Contributor
13 reviews
10 helpful votes
Reviewed yesterday
NEW

As usual, the boarding was late. The in-flight service was 'okay' I believe. The seats were uncomfortable and they pick up trashes so quickly that my grandparents were rushing their food to be able to give the trash to the flight attendants. Furthermore, the person at the boarding gate asked me if we needed an extra time for boarding despite...

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Domestic Economy Vancouver - Edmonton

Helpful?
Thank Juliver T
Red Deer, Canada
Level 3 Contributor
20 reviews
3 helpful votes
Reviewed yesterday
NEW

Recent visit to Ontario to visit my daughter, and getting to and from there was a very pleasant experience on WestJet. I'm 6'2" with large build, so the extra space you get by upgrading from economy to Plus for $89 was definitely worth it - plus food, alcoholic drinks, even a hot towel all included. AS well, getting a WestJet...

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Domestic Premium Economy Toronto - Calgary

Helpful?
Thank Blair W
Westford, Massachusetts
1 review
Reviewed yesterday
NEW

I met Two Employees at the counter and their names were Marcia Higga and Filiz Ayvaz. I just can't find the words that can describe them, all I can say is they are Angels in West jet uniforms.

Canada Economy Boston - Toronto
Helpful?
Thank tammy2005
Edmonton, Canada
Level 4 Contributor
34 reviews
5 helpful votes
Reviewed yesterday
NEW

I was asked to change my return flight from Maui to Edmonton direct flight to Maui to Vancouver to Edmonton instead by Westjet, because they went to a smaller aircraft. I agreed, and our daughter has recently moved to Vancouver, I asked if I could stay a couple of days in Vancouver before flying back to Edmonton. They said they...

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Canada Premium Economy Maui - Edmonton

Helpful?
Thank Peter H
Moncton, Nb
Level 4 Contributor
18 reviews
3 helpful votes
Reviewed yesterday
NEW

Westjet has been my favourite airline for a while now, but my latest flight YQM-LGA-YQM was the best customer service experience I have ever encountered in the many airports that I have been to in my life. I am an avid traveler. The check-in counter agent in Moncton was a delight, that early in the morning, which totally made our...

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USA Economy Moncton - New York City

Helpful?
Thank happymrsnancy
See travel tips for airlines
“Bring a neck pillow, and you're in for a good flight!”
dariomQ7298UE, 19 Jul 2018 | Read review
“The direct morning flight leaving Calgary is always on time. If you leave at 6:30 p.m. that flight usually leaves late.”
angelavvvv, 19 Jul 2018 | Read review
“Legroom is legroom...I am 6'7" and my son is taller so we make do.”
classparkcoo, 19 Jul 2018 | Read review
“Load the Westjet Connect app on yor phone to access the moving map, flight info and free movies.”
239stanc, 19 Jul 2018 | Read review
“Clear soft silicone ear plugs. This flight may have higher than average child to adult ratio because it is a day flight.”
honkytonksue, 18 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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