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WestJet


8,427 reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1 888-937-8538 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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8,427 Reviews from our TripAdvisor Community

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8,427 reviews from our community

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Showing 8,170: English reviews
Montreal, Canada
Level 4 Contributor
40 reviews
3 helpful votes
Reviewed today
NEW

This airline provided a very good experience with no delays or problems. The flight was short, under an hour so the fact that it was a very small plane did not matter.

USA Economy Montreal - Boston
Helpful?
Thank bardi86
1 review
Reviewed yesterday
NEW
via mobile

I am not really here to write about my service flight wise but about the customer service team behind the scenes. I was left in a pickle after I was unable to get a ETA for my five year old on our transit trip from Nassau to Toronto and then on to London. Now thinking I would miss my cousins...

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International Premium Economy Nassau - London

Helpful?
Thank Therez E
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

If you want to be packed in like a sardine, fly westjet. The cost of the flight was very reasonable, but you get what you pay for. The seating was extremely cramped. I fly economy a lot of the time because it is affordable, but this was ridiculous, especially for a five and a half hour flight. I literally felt...

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Domestic Economy Vancouver - Halifax

Helpful?
Thank Deb B
Level 3 Contributor
22 reviews
9 helpful votes
Reviewed yesterday
NEW

WestJet provided excellent service to and from Montego Bay. We enjoyed the food that we purchased on board the flight and purchased items from the bar cart. My only suggestion.....I purchased my Crown Royal but then had to wait 30 minutes before the mix for my drink arrived because it was on another cart. I would suggest that when purchasing...

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Caribbean Economy Toronto - Montego Bay

Helpful?
Thank Jennifer S
2 reviews
Reviewed yesterday
NEW
via mobile

I am writing to express extreme displeasure with WestJet airlines. This was our first trip using WestJet and were looking forward to our vacation to Canada. On the way there, our flight was delayed, without warning until the morning of our flight, which was a severe inconvenience, due to the fact that we were already en route to the airport...

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USA Economy Toronto - New York City

Helpful?
Thank Percipers22
Level 2 Contributor
8 reviews
Reviewed yesterday
NEW

Imagine and Easy Jet price with a service of BA. The plane doesn't have entertainment and you have to pay for your food but hey! the price and the cabin crew service is fantastic!

International Economy London - Toronto
Helpful?
Thank Diana T
Calgary, Canada
Level 2 Contributor
9 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Great flight. Great crew. Great service !! Flying again later this month for a flight to Vancouver !!!

Domestic Economy Calgary - Kelowna
Helpful?
Thank Ryan_Soda
Rosemere, Canada
Level 5 Contributor
56 reviews
24 helpful votes
Reviewed 2 days ago
NEW
via mobile

Coming from Nassau we were supposed to have a 1h30 transfer in Toronto to Montreal (wich is about 1h15 flight) After 6 hours of delay, we still don’t know at what time we gonna fly!!! This is not acceptable for an Airline company like West Jet!! Ridiculous!! Never again with West Jet and i will not recommend it either!!

Domestic Economy Toronto - Montreal
Helpful?
Thank alb311
Delray Beach, Florida
Level 4 Contributor
48 reviews
5 helpful votes
Reviewed 2 days ago
NEW

The 2 leg flight from Toronto to Honolulu with a stop in Vancouver was expertly handled by Westjet. Everything from checking in on line to luggage retrieval was very smooth. Staff were pleasant and helpful. The extra legroom was a boon on such a long trip. And having only two seats in the row was also worth the extra fee.

USA Premium Economy Toronto - Honolulu
Helpful?
Thank Marenel
Waterdown, Canada
Level 3 Contributor
13 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Cabin space was a little cramped. Too much carryon luggage on board for the allotted space left our carryon at our feet. Food selection was great and tasted good. Cabin got very chilly for most of the trip and when I asked to purchase the blanket kit there was none available. Made the remaining trip very uncomfortable.

Domestic Economy Toronto - Vancouver
Helpful?
Thank Linda W
See travel tips for airlines
“Buy premium economy seating for long trips.”
Marenel, 16 Jul 2018 | Read review
“We always check in online within 24 hours of our flight. This makes things easier at the airport.”
N3107XAkarenc, 16 Jul 2018 | Read review
“Over the wing gives you a lot smoother flight”
Sea2see2018, 15 Jul 2018 | Read review
“Be sure to check in online to bypass all the hassle at the airport. It makes travelling so much more easier.”
Sashera, 15 Jul 2018 | Read review
“Best is to bring your food and drink if you can, and avoid any interaction with Flight Attendants if possible.”
527zosia, 14 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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