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WestJet

17,823 reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta Canada T2E 3J1
Overview
3.517,823 reviews
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
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About WestJet
Headquarters: 22 Aerial Place N.E., Calgary, Alberta Canada T2E 3J1

Airline Summary

Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).
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17823Reviews
1449Photos
100Tips
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adamhS4153VO wrote a review Yesterday
Los Angeles, California3 contributions
Los Angeles - Vancouver
Canada
Westjet is a budget airline plain and simple. No one owns a watch at Westjet as they are always late. No one knows how to operate a vacuum as the plane is filthy. There is no cabin service to speak of. There is no inflight entertainment etc,etc. A horrible experience provided by a garbage airline.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Zdenek H wrote a review Yesterday
3 contributions2 helpful votes
Calgary - Atlanta
USA
I am extremely disappointed with the level of service of Westjet in Calgary Airport. They charged me for my luggage although I have a frequent flyer program with Delta, purchased tickets with Delta AE card, and was not supposed to pay for bags. The manager, Rebecca, was visibly angry and impolite. Instead of de-escalating the situation, she immediately started to escalate it. She was on an obvious power trip. She threatened me immediately by removing me from the flight. It was a clear act of retaliation in response to my complaint regarding the application and the charges for both bags. I would not recommend this company to anyone.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Zuc J wrote a review 14 Apr
1 contribution1 helpful vote
Nashville - Toronto
Canada
Terrible service all around. Slow check in. Took off late. Arrived late. Violates their own carry on luggage rules. Just a bunch of monkeys.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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L A S wrote a review 14 Apr
Winnipeg, Canada45 contributions100 helpful votes
Orlando - Toronto
Canada
Late yet again. It seems that every time I take a WESTJET flight to or from Toronto - it's always late. April 11 / 24 from Orlando to Toronto - this time delayed 3 hours!! I had a connector in Toronto and had to run like a maniac to catch it. I have decided that this is not the stress I need in my life. I will see what other airlines may be more reliable.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Brooke S wrote a review 13 Apr
1 contribution2 helpful votes
Calgary - Vancouver
Domestic
4 hour delay due to staff scheduling issue. no reimbursement even though by law the reason isn’t out of WestJet’s control and are required to reimburse 3-6 hour delays at $400 a ticket. They will do all the can to deny you compensation and write their report that it was out of their control when the airport staff even said to our flight it was a staffing issue.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Special livery we took to Calgary
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adamhS4153VO wrote a tip Yesterday
"Avoid. Better options available."
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Angela S wrote a tip 8 Apr
"Pick another airline."
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Traveler670074 wrote a tip 5 Apr
"dOUBLE CHECK EVERYTHING."
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Traveler31049910816 wrote a tip 4 Apr
"Only fly WestJet if you're going to do premium class. Economy is no good. "
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NSaanich wrote a tip 4 Apr
"Business class is a bit more, but worth it. No fighting over overhead space, nice legroom and wider seats. We will book Business again!!"
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Baggage fees
Canada to United States
Carry-on bag: Included
1st checked bag: RM 104 - RM 122
2th checked bag: RM 174 - RM 205
3th checked bag: RM 347 - RM 410
4th checked bag: RM 347 - RM 410
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: RM 143 - RM 167
2th checked bag: RM 239 - RM 282
3th checked bag: RM 478 - RM 564
4th checked bag: RM 478 - RM 564
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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Round TripOne-wayMulti-city
Depart
Tue, 30/04
Return
Tue, 07/05
Travellers
1, Economy