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WestJet

17,892 reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta Canada T2E 3J1
Overview
3.517,892 reviews
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
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About WestJet
Headquarters: 22 Aerial Place N.E., Calgary, Alberta Canada T2E 3J1

Airline Summary

Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).
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17892Reviews
1456Photos
100Tips
Traveller rating
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Popular mentions
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Aman G wrote a review 15 May
1 contribution
San Francisco - Barcelona
International
Don't go with this airlines. Worst experience with their customer service. my wife had a medical condition and they did not refund any money on cancellation of the flight.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Colin C wrote a review 15 May
Lake Macquarie, Australia5 contributions
Toronto - Las Vegas
USA
Dont fly with them, they are terrible. Their customer service is terrible. I bought a wifi pass to use and it kept dropping in and out and was very slow too. They refused to refund me for the poor service that I paid for. It's just a sum of how the company operates.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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JISEOK C wrote a review 15 May
1 contribution1 helpful vote
Cancun - Toronto
Canada
On May 14, 2024, my family and I took a WestJet airline flight departing Cancun, Mexico at 19:38. The flight was delayed for more than an hour without any proper notice before departure. I boarded the flight in a very tired state. After boarding, we encountered two problems.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Histojim wrote a review 13 May
Saskatoon, Canada56 contributions35 helpful votes
Saskatoon - Vancouver
Domestic
This flight was silky smooth and the crew provided good service from check in to deplaning. The flight deck did a great job in providing us with flight and weather information.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Brandon W wrote a review 13 May
1 contribution
Paris - Calgary
International
I really used to love flying Westjet but my last few flights a good number of the staff have been rude and unhelpful. My flight today is what has finally brought me here to review my experience. Today, while already extremely late for a flight due to a driver that slept in…(not
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456
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Travel47579298907 wrote a tip Yesterday
"Travel with noise cancelling head phones if any noise will bother you. Becl prepared. "
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Angel G wrote a tip Yesterday
"Never flight with them"
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Keith B wrote a tip 19 May
"Avoid them at all costs. Porter or AirCanada is a better option. WestJet are heartless liars."
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rosie g wrote a tip 18 May
"Choose another airline not owned by WestJet."
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Desir I wrote a tip 16 May
"Go with a DIFFERENT AIRLINE! No humans working there"
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Baggage fees
Canada to United States
Carry-on bag: Included
1st checked bag: RM 104 - RM 121
2th checked bag: RM 173 - RM 204
3th checked bag: RM 346 - RM 409
4th checked bag: RM 346 - RM 409
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: RM 142 - RM 166
2th checked bag: RM 237 - RM 280
3th checked bag: RM 474 - RM 559
4th checked bag: RM 474 - RM 559
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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Search flights

Round TripOne-wayMulti-city
Depart
Tue, 04/06
Return
Tue, 11/06
Travellers
1, Economy