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WestJet

17,892 reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta Canada T2E 3J1
Overview
3.517,892 reviews
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
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About WestJet
Headquarters: 22 Aerial Place N.E., Calgary, Alberta Canada T2E 3J1

Airline Summary

Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).
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17892Reviews
1456Photos
100Tips
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chinenye d wrote a review 10 May
1 contribution
Vancouver - Toronto
Domestic
terrible airline. Cancelled my original flight with no reason. Bad customer service. I would not recommend this airline to anyone
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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GandCVancouver wrote a review 10 May
Vancouver81 contributions52 helpful votes
Calgary - Vancouver
Domestic
Westjet has been dropping the ball a lot, turning into one of those cheap airlines. To many delays, cancelations/changes and the same excuses. Losing credibility at a fast pace.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Alison S wrote a review 10 May
1 contribution
Los Angeles - Toronto
Canada
They sold my window seat to someone else after confirming my seat and did not give me a refund. Westjet is the worst, Air Canada is better.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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walsh153 wrote a review 10 May
Calgary, Canada11 contributions7 helpful votes
Calgary - Lihue
USA
Their website is garbage. So slow..."Just a moment" appears on the screen when trying to advance to seat selection and crashes everytime. Reminds me of dial-up internet back in the 90s, that's how slow their website operates for check-in. Terrible. Get with the time Westjet!
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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pere g wrote a review 10 May
Ripollet, Spain3 contributions1 helpful vote
Las Vegas - Calgary
Canada
Very professional staff in las vegas specially Manager on duty Lisette who was helping me with my eta application. People who loves their job and has a great attitude to support the customer when something wrong happens!!! Excel.lent professional thanks!!
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456
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Travel47579298907 wrote a tip Yesterday
"Travel with noise cancelling head phones if any noise will bother you. Becl prepared. "
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Angel G wrote a tip Yesterday
"Never flight with them"
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Keith B wrote a tip 19 May
"Avoid them at all costs. Porter or AirCanada is a better option. WestJet are heartless liars."
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rosie g wrote a tip 18 May
"Choose another airline not owned by WestJet."
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Desir I wrote a tip 16 May
"Go with a DIFFERENT AIRLINE! No humans working there"
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Baggage fees
Canada to United States
Carry-on bag: Included
1st checked bag: RM 104 - RM 121
2th checked bag: RM 173 - RM 204
3th checked bag: RM 346 - RM 409
4th checked bag: RM 346 - RM 409
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: RM 142 - RM 166
2th checked bag: RM 237 - RM 280
3th checked bag: RM 474 - RM 559
4th checked bag: RM 474 - RM 559
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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Round TripOne-wayMulti-city
Depart
Tue, 04/06
Return
Tue, 11/06
Travellers
1, Economy