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AirAsia - AirAsia Berhad (Malaysia)

Headquarters: KLIA Sepang, Selangor Darul Ehsan, Sepang Malaysia 64000
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3.03,808 reviews
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About AirAsia - AirAsia Berhad (Malaysia)
Headquarters: KLIA Sepang, Selangor Darul Ehsan, Sepang Malaysia 64000

Airline Summary

Malaysian low-cost carrier AirAsia (AK) operates non-stop flights to more than 75 airports across Malaysia, as well as cities throughout Asia. Its primary hub is located at Kuala Lumpur International Airport (KUL). Secondary hubs can be found at Kota Kinabalu International Airport (BKI), Penang International Airport (PEN), Kuching International Airport (KIA) and Senai International Airport (JHB). Its aircraft feature just Economy Class cabins. AK has a number of affiliate and subsidiary airlines, including AirAsia India, AirAsiaX, AirAsia Zest, Indonesia AirAsia, Philippines AirAsia and Thai AirAsia.
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cally a wrote a review 14 Jul
3 contributions
Kuala Lumpur - Jakarta
Southeast Asia
I’m regular passanger ho chi minh to Jakarta (return). When I said regular, i’m flying every 3 week. I normally take vietjet (direct flight)for both ways, but for the last 4 trips, I choose to take airasia with transit thru KL, why? Because vietjet hcmc to jkt only in the morning 09:35 am. I prefer to go a bit later an arrive in evening in jkt. So the last 3 trips always got delayed (I choose 4:30 pm flight from hcmc transit Kl then jkt) and I end up arriving at 11:30pm or midnight in jakarta. So this time I thot ok let’s take earlier flight 1:35 pm from hcmc with transit kl but I should arrive jkt at 8pm. I land in KL, go transfer and check the screen. My flight departure at 21:45 delayed by 4hours! Not even a singile notifications.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Compass65119456751 wrote a review 11 Jul
New Delhi, India3 contributions
Siem Reap - Phnom Penh
Domestic
Air Asia doesn't makes it extremely difficult to contact them. No call centre. Note this email - which I spent hours trying to find and have not yet received a reply from - clientsupport@airasia.com They rescheduled my flight, and I just can't get in touch with them to even find out what the change is!
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kristy S wrote a review 11 Jul
1 contribution
Melbourne - Kuala Lumpur
International
Terrible! I purchased a value pack (seat, luggage meal package) and for some reason my seats did not go through but I did not realise at the time. When I reviewed my flight closer to the flight I realised my seats were missing and contacted support. There is no number only email and take days to get back to you. I was told I did not pick seats which I did so instead of the system advising me of this it took $6 off the price of the value pack when a seat is $26 to purchase one way. I was told too bad so sad and I had to pay an additional $54 to pick seats for a return flight in addition to the $190 I had already paid for the value packs each way. Just ridiculous. The flight was 2 hrs late on the way to Malaysia and an hr on the way back. Airasia are a joke do not fly
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Anyssa J wrote a review 8 Jul
13 contributions
Panay Island - Ho Chi Minh City
Southeast Asia
By far the worst staff at the airport, so rude, being nice and kind and also respectful apparently doesn’t work with these people. Can’t obviously say everyone tho what a shame
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Climber32698343504 wrote a review 7 Jul
1 contribution
Kuala Lumpur - Singapore
Southeast Asia
Most horrendous experience. The self check-in machines are mostly not working , the staff managing the assisted check in queue has no idea what he is doing. He gave confusing instructions which led me to miss my check-in. When I complained to the counter staff, they told me essentially I could complain and have my flight cancelled altogether or take a delayed flight later which was cheaper as compared to my ticket. Zero customer service!
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Compass65119456751 wrote a tip 11 Jul
"Don't fly with them, they rescheduled my flight and didn't even tell me what the change was ... and I wasn't able to get in touch with them!"
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Anyssa J wrote a tip 8 Jul
"Pay more and use Malaysian airlines which is better "
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chandra_6813 wrote a tip 6 Jul
"Please educate your counter staff... "
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Phuong G wrote a tip 4 Jul
"buy business ticket if you do not want to be kicked to your back all the time of the flight"
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Annakool1009 wrote a tip 2 Jul
"Dont fly with Air Asia! They should shut operations."
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