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AirAsia - AirAsia Berhad (Malaysia)


2,489 reviews
Headquarters: KLIA Sepang Selangor Darul Ehsan, Sepang 64000 Malaysia 011 62 21 29270999 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,489 Reviews from our TripAdvisor Community

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2,489 reviews from our community

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Showing 1,984: English reviews
Sydney, Australia
Level 6 Contributor
95 reviews
49 helpful votes
Reviewed yesterday
NEW

Great flight. Flew in their Lay Flat / Business Class area. Crew very good at looking after you. Great blankets. Only downside was the food and having to pay for drinks. Over all I would fly again with Air Asia X

International Economy Sydney - Langkawi
Helpful?
Thank AussieBumsSydney
Level 3 Contributor
12 reviews
2 helpful votes
Reviewed 2 days ago
NEW

The Check In Staff at Jaipur was very Good and friendly.The Male Flight attendant staff was very Arrogant and rude .I suggest you not to buy anything in flight if you want anything include in the ticket at initial level or carry your Own food Especially if you are Vegetarian.

Southeast Asia Economy Jaipur - Singapore
Helpful?
Thank Chiranjiv k
Singapore
Level 6 Contributor
213 reviews
224 helpful votes
Reviewed 4 days ago
NEW

First time with AirAsia. Cabin crew and in-flight experience was okay and surprisingly pleasant. Seat pitch on their single aisle A320 a bit tight for the average person, let alone for big and/or tall passengers. Since it is a short flight, it was tolerable. The main issue I have is with the cost. Although AirAsia is deemed as a budget...

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Southeast Asia Economy Singapore - Penang

Helpful?
Thank AccidentalTourist69
Kuala Lumpur, Malaysia
2 reviews
Reviewed 5 days ago
NEW

I have never enjoyed flying on AirAsia as I have found some of the flight stewardesses to be impersonal, unfriendly and proud. However, on this flight, I was pleasantly surprised. The lead stewardess was very friendly, attended to guests smilingly and explained patiently if a request could not be entertained at that particular moment. I was impressed by her friendly...

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Asia Economy Kuala Lumpur - Macau

Helpful?
Thank annakhor
Level 2 Contributor
5 reviews
Reviewed 5 days ago
NEW

Pros: 1. Got very cheap flight tickets. 2. The flight was on time Cons: 1. No check-in luggage allowed, it has extra charges. 2. No leniency in weight of hand baggage [Max 7 KG allowed including hand purse, laptop bag - all together]. 3. In-flight water was around Rs 150 for 350 ml bottle. 4. Flight airconditioner was too cold....

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Southeast Asia Economy New Delhi - Kuala Lumpur

Helpful?
Thank Adventure66867490181
Singapore, Singapore
Level 6 Contributor
154 reviews
46 helpful votes
Reviewed 6 days ago
NEW

Flew from Kochi to Singapore through KL. Overall good experience from check into boarding and transit in KL. I found the seat pitch a bit less compared to other airline though I was in an extra leg room seat. Overall good experience. Did not try any refreshment .

Southeast Asia Economy Kochi (Cochin) - Singapore
Helpful?
Thank WorldWish
Kuala Lumpur, Malaysia
Level 5 Contributor
50 reviews
23 helpful votes
Reviewed 6 days ago
NEW

I always like to travel on Air Asia X plane because the seat is more comfortable compared to Air Asia planes. The seat is more comfortable, and you can walk around when you feel bored. I just hope that those route that are 4 hours in flight time which currently using small plane could be upgraded to AirAsiaX using big...

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North Asia Economy Kuala Lumpur - Kunming

Helpful?
Thank BeijingTrip2012
Sydney, New South Wales, Australia
Level 3 Contributor
20 reviews
1 helpful vote
Reviewed 1 week ago

AirAsia is a good airlines with value for money for Asian destinations. Prices are reasonable all year around. No frills means add the options you need and save a lot.

International Economy Sydney - Bhubaneswar
Helpful?
Thank rpatra566
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed 1 week ago

Pros: Online check-in. Choice to print own tickets. Structured boarding process. Cons: Despite online check-in and having no check in luggage, there is still need to validate ticket at Air Asia counter before entering into the security check area. Kinda defeats the purpose of an online check-in.

Southeast Asia Economy Kuala Lumpur - Chiang Mai
Helpful?
Thank 5579davinsafe
Cebu Island, Philippines
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed 1 week ago

they are always on time! the airline cabin is however not clean. sometimes it smells bad. the carpets are worn out and dirty. a little smile from the cabin crew will be appreciated .

Southeast Asia Economy Cebu Island - Singapore
Helpful?
Thank 79dudes
See travel tips for airlines
“Carry your own Food and Currency of respective country .Good for solo Travellor and bachelors.”
chiranjivk2018, 11 Nov 2018 | Read review
“Do not have high expectations of AirAsia flights”
annakhor, 8 Nov 2018 | Read review
“Keep the weight of hand baggage strictly under 7 KG. Bring your own water bottle and blanket/jackets before boarding.”
Adventure66867490181, 8 Nov 2018 | Read review
“Pre order your food if you intend to eat in the plane. no food or beverage will be given”
79dudes, 5 Nov 2018 | Read review
“Try and get either aisle or window seats always since there isn't much leg space.”
angeloh140, 3 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About AirAsia - AirAsia Berhad (Malaysia)
Malaysian low-cost carrier AirAsia (AK) operates non-stop flights to more than 75 airports across Malaysia, as well as cities throughout Asia. Its primary hub is located at Kuala Lumpur International Airport (KUL). Secondary hubs can be found at Kota Kinabalu International Airport (BKI), Penang International Airport (PEN), Kuching International Airport (KIA) and Senai International Airport (JHB). Its aircraft feature just Economy Class cabins. AK has a number of affiliate and subsidiary airlines, including AirAsia India, AirAsiaX, AirAsia Zest, Indonesia AirAsia, Philippines AirAsia and Thai AirAsia.
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